Avis des clients
Note globale
8,5 Excellent
Basé sur 31 avis
Note générale
8,6
Propreté
8,6
Confort
8,5
Prise en charge/Retour
8,5
Rapport qualité/prix
8,5
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Voitures de location à Santa Fe - Avis et annuaire des agences
Avis
Avis sur Avis
Agences
╳
Avis
Agences à Santa Fe
121 Aviation Drive, Unit 3
+1 505 471 5892
1946 Cerrillos Road
+1 505 820 7943
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
6,0
Points positifs : I liked the car(Hyundai Elantra)! Great gas mileage, good interface. I received great customer service over the phone, problems were resolved rapidly!
Points négatifs : Car was a little dirty, had a few cigarette burns in the seats.
avis de
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10,0
Fast service out in no time
Points positifs : Friendly staff
avis de
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10,0
Points positifs : Great service... Great car
avis de
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9,6
Points positifs : Everything except the closing time of 7pm.
avis de
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6,4
Points positifs : Friendly on-site staff who listened to our complaints
Points négatifs : We were sent to go pick up our car at another location that was already closed by instruction of agents at the airport location. We then were penalized in price even though we had the car for three days less than originally booked. Took calling 1-800 three times to actually talk to someone who competently help us.
avis de
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6,8
Points négatifs : Renting a car in New Mexico was expensive, even for an economy size. Had to taxi to/from airport.
avis de
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10,0
Points positifs : Friendly counter help. Very nice and helpful
Points négatifs : Selection of cars available
avis de
-
10,0
Points positifs : ease of return
Points négatifs : cost of all the insurance--but I can['t really complain, since I ended up needing it!
avis de
-
10,0
Fast and efficient service
Points positifs : Staff were very quick to complete paper work so we could start our vacation
avis de
-
7,2
Outside dirty but helped when needed ...
Points positifs : When lost keys provided good support.
Points négatifs : Car was dirty on outside. Replacement car was smaller than original rental.
avis de
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10,0
Understood the unpredictability of nature
Points positifs : Was in a flash flood and had to get the car back a day late , and there was no hassle whatsoever. Very easy.
avis de
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7,6
Points positifs : Good little car.
Points négatifs : Didn't realize the extra fees for liability were charged per day. That ended up being way too high.
avis de
-
10,0
Fast service out in no time
Points positifs : Friendly staff
avis de
-
10,0
Points positifs : Great service... Great car
avis de
-
9,6
Points positifs : Everything except the closing time of 7pm.
avis de
-
10,0
Points positifs : Friendly counter help. Very nice and helpful
Points négatifs : Selection of cars available
avis de
-
10,0
Points positifs : ease of return
Points négatifs : cost of all the insurance--but I can['t really complain, since I ended up needing it!
avis de
-
10,0
Fast and efficient service
Points positifs : Staff were very quick to complete paper work so we could start our vacation
avis de
-
10,0
Understood the unpredictability of nature
Points positifs : Was in a flash flood and had to get the car back a day late , and there was no hassle whatsoever. Very easy.
avis de
-
6,8
Points négatifs : Renting a car in New Mexico was expensive, even for an economy size. Had to taxi to/from airport.
avis de
-
7,2
Outside dirty but helped when needed ...
Points positifs : When lost keys provided good support.
Points négatifs : Car was dirty on outside. Replacement car was smaller than original rental.
avis de
-
7,6
Points positifs : Good little car.
Points négatifs : Didn't realize the extra fees for liability were charged per day. That ended up being way too high.
avis de
-
6,0
Points positifs : I liked the car(Hyundai Elantra)! Great gas mileage, good interface. I received great customer service over the phone, problems were resolved rapidly!
Points négatifs : Car was a little dirty, had a few cigarette burns in the seats.
avis de
-
6,4
Points positifs : Friendly on-site staff who listened to our complaints
Points négatifs : We were sent to go pick up our car at another location that was already closed by instruction of agents at the airport location. We then were penalized in price even though we had the car for three days less than originally booked. Took calling 1-800 three times to actually talk to someone who competently help us.
avis de
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Santa Fe
1946 Cerrillos Rd
+1 505 984 1596
Avis des clients
Note globale
7,1 Bien
Basé sur 12 avis
Note générale
6,5
Propreté
7,5
Confort
7,5
Prise en charge/Retour
7,3
Rapport qualité/prix
6,5
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Points positifs : OK - not an upscale place, but ok.
avis de
-
2,0
Points positifs : I showed up to the rental car location around 12:30PM. The location closed at 12:00PM! Nobody called to tell me and the hours of the location were not listed on my reservation. It was such a disappointing experience and it ruined my plans for the afternoon.
avis de
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10,0
Efficient, courteous and effective service.
Points positifs : Small but efficient franchise. Service personnel were efficient, courteous, and friendly. Car and paperwork ready when I arrived. In and out in 5 minutes. Good car, clean, low mileage, full tank.Who could ask for anything more! I'm happy to recommend this location.
Points négatifs : N/A. It was all good.
avis de
-
10,0
Good Job Budget
Points positifs : Courteous counter personnel. Quick, efficient check out. Will be back again.
avis de
-
9,6
Points positifs : Service staff very nice and accomodating
Points négatifs : I'm too short to get in and out of VW Jettas
avis de
-
4,8
Overcharged
Points négatifs : I was overcharged $140.25 and offered no explanation. Will not be usuing Budget/Kayak in the future. This is the first time I booked through this service. I travel a lot and have never been deceived in this manner.
avis de
-
10,0
Points positifs : Service is quick and cars are always clean and ready
Points négatifs : I agree with one other person a short overview of features would be nice.
avis de
-
5,6
BUDGET MAY NOT RENT TO YOU
Points négatifs : Although I was able to book a reservation and obtain car insurance through Kayak, Budget denied my debit card. Therefore I was unable to rent the car. It shouldn't be possible to book a reservation and then be denied car rental.
avis de
-
2,0
Points positifs : Pas mal, mais ce n'était pas un hôtel chic, mais ça allait.
avis de
-
10,0
Efficace, courtois et efficace.
Points positifs : Petit mais fonctionnel. Le personnel était efficace, poli et serviable. Louer une voiture et les papiers prête quand je suis arrivée. À l'arrivée et au départ en 5 minutes. Bon hôtel, propre, pas cher, kilométrage réservoir plein. Que demander de plus ! Je suis heureux de recommander cet hôtel.
Points négatifs : N/A C'était bien à tout point de vue.
avis de
-
10,0
Bon hôtel économique convenable
Points positifs : Accueil aimable personnel. Rapide, efficace. Je reviendrai à coup sûr.
avis de
-
9,6
Points positifs : Le personnel était très gentil et serviable
Points négatifs : Je ne sais pas trop d'entrer et de sortir de Jettas VW)
avis de
-
10,0
Efficient, courteous and effective service.
Points positifs : Small but efficient franchise. Service personnel were efficient, courteous, and friendly. Car and paperwork ready when I arrived. In and out in 5 minutes. Good car, clean, low mileage, full tank.Who could ask for anything more! I'm happy to recommend this location.
Points négatifs : N/A. It was all good.
avis de
-
10,0
Good Job Budget
Points positifs : Courteous counter personnel. Quick, efficient check out. Will be back again.
avis de
-
9,6
Points positifs : Service staff very nice and accomodating
Points négatifs : I'm too short to get in and out of VW Jettas
avis de
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10,0
Points positifs : Service is quick and cars are always clean and ready
Points négatifs : I agree with one other person a short overview of features would be nice.
avis de
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10,0
Efficace, courtois et efficace.
Points positifs : Petit mais fonctionnel. Le personnel était efficace, poli et serviable. Louer une voiture et les papiers prête quand je suis arrivée. À l'arrivée et au départ en 5 minutes. Bon hôtel, propre, pas cher, kilométrage réservoir plein. Que demander de plus ! Je suis heureux de recommander cet hôtel.
Points négatifs : N/A C'était bien à tout point de vue.
avis de
-
10,0
Bon hôtel économique convenable
Points positifs : Accueil aimable personnel. Rapide, efficace. Je reviendrai à coup sûr.
avis de
-
9,6
Points positifs : Le personnel était très gentil et serviable
Points négatifs : Je ne sais pas trop d'entrer et de sortir de Jettas VW)
avis de
-
2,0
Points positifs : OK - not an upscale place, but ok.
avis de
-
2,0
Points positifs : I showed up to the rental car location around 12:30PM. The location closed at 12:00PM! Nobody called to tell me and the hours of the location were not listed on my reservation. It was such a disappointing experience and it ruined my plans for the afternoon.
avis de
-
4,8
Overcharged
Points négatifs : I was overcharged $140.25 and offered no explanation. Will not be usuing Budget/Kayak in the future. This is the first time I booked through this service. I travel a lot and have never been deceived in this manner.
avis de
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5,6
BUDGET MAY NOT RENT TO YOU
Points négatifs : Although I was able to book a reservation and obtain car insurance through Kayak, Budget denied my debit card. Therefore I was unable to rent the car. It shouldn't be possible to book a reservation and then be denied car rental.
avis de
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2,0
Points positifs : Pas mal, mais ce n'était pas un hôtel chic, mais ça allait.
avis de
Enterprise
Avis sur Enterprise
Agences
╳
Enterprise
Agences à Santa Fe
100 E San Francisco St
+1 505 982 0335
1611 St. Michael's Drive
+1 505 986 1414
3961 Cerrillos Rd
+1 505 424 1134
Avis des clients
Note globale
9,4 Excellent
Basé sur 16 avis
Note générale
9,4
Propreté
9,5
Confort
9,3
Prise en charge/Retour
9,3
Rapport qualité/prix
9,5
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,0
good value, mechanical problem with car, long wait
Points positifs : Car performed well and was clean. Great value for 1 way rental
Points négatifs : Car was smaller than I was expecting Right headlamp not adjusted properly Long wait to pickup the car
avis de
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10,0
Points positifs : Very customer focused, very helpful and willing to go the extra distance for you.
Points négatifs : Return was difficult due to my lack of attention to return location hours of operation. The manager explained a local security issue regarding the use of after hours drop box that precludes the local area offices from using this option. After hours drop will improve in the Santa Fe area as an airport location is due to open soon (they have the concession rights, just waiting on the airport to move on execution of new lease/concession.
avis de
-
10,0
Points positifs : What an amazing team--they were so considerate, generous, professional, prompt, and courteous. Give them all a raise. Seriously!
Points négatifs : Nothing to say here--everything was awesome.
avis de
-
10,0
Customer Service Great!
Points positifs : Customer Service was able to switch out our vehicle halfway through our rental agreement so we could have more room. They called us back right away and got us on our way.
avis de
-
2,0
Points négatifs : Por customer service...Didn't like my rental... Never again
avis de
-
10,0
Easy pick up/drop off and free upgrade
Points positifs : Even though I had to wait awhile to pick up my car, the staff was friendly as they buzzed around tending to cars and customers. Olivia gave me a free upgrade and that ride was smooooooth for my 4 hour drive down south. Checking back in was a snap. I'd use Enterprise through Kayak again in a second. Best prices in Santa Fe.
avis de
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10,0
Great service!
Points positifs : Friendly and professional staff.
Points négatifs : Cramped parking
avis de
-
10,0
Nothing not to like. Perfect car for what we neede
Points positifs : Van driver was really friendly and helpful. Office staff were pleasant.
avis de
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8,0
Bien pour le prix, aucun problème mécanique avec v
Points positifs : Voiture marchait bien et c'était propre. Très bon rapport qualité/prix pour un séjour moyen
Points négatifs : Voiture était plus petite que ce à quoi je m'attendais Ajustez votre lampe juste pas mal ajustée Longue attente pour nous prendre la voiture
avis de
-
2,0
Points négatifs : Por service clients ... Je n'ai pas aimé mon séjour ... On n'y retournera pas deux fois
avis de
-
10,0
Excellente qualité de service!
Points positifs : Sympa et très professionnel.
Points négatifs : Petit parking
avis de
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10,0
Il n'y a rien à ne pas aimer. Parfait pour ce dont
Points positifs : Le chauffeur était très sympathique et serviable. Les réceptionnistes étaient agréables.
avis de
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10,0
Points positifs : Very customer focused, very helpful and willing to go the extra distance for you.
Points négatifs : Return was difficult due to my lack of attention to return location hours of operation. The manager explained a local security issue regarding the use of after hours drop box that precludes the local area offices from using this option. After hours drop will improve in the Santa Fe area as an airport location is due to open soon (they have the concession rights, just waiting on the airport to move on execution of new lease/concession.
avis de
-
10,0
Points positifs : What an amazing team--they were so considerate, generous, professional, prompt, and courteous. Give them all a raise. Seriously!
Points négatifs : Nothing to say here--everything was awesome.
avis de
-
10,0
Customer Service Great!
Points positifs : Customer Service was able to switch out our vehicle halfway through our rental agreement so we could have more room. They called us back right away and got us on our way.
avis de
-
10,0
Easy pick up/drop off and free upgrade
Points positifs : Even though I had to wait awhile to pick up my car, the staff was friendly as they buzzed around tending to cars and customers. Olivia gave me a free upgrade and that ride was smooooooth for my 4 hour drive down south. Checking back in was a snap. I'd use Enterprise through Kayak again in a second. Best prices in Santa Fe.
avis de
-
10,0
Great service!
Points positifs : Friendly and professional staff.
Points négatifs : Cramped parking
avis de
-
10,0
Nothing not to like. Perfect car for what we neede
Points positifs : Van driver was really friendly and helpful. Office staff were pleasant.
avis de
-
10,0
Excellente qualité de service!
Points positifs : Sympa et très professionnel.
Points négatifs : Petit parking
avis de
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10,0
Il n'y a rien à ne pas aimer. Parfait pour ce dont
Points positifs : Le chauffeur était très sympathique et serviable. Les réceptionnistes étaient agréables.
avis de
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8,0
good value, mechanical problem with car, long wait
Points positifs : Car performed well and was clean. Great value for 1 way rental
Points négatifs : Car was smaller than I was expecting Right headlamp not adjusted properly Long wait to pickup the car
avis de
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8,0
Bien pour le prix, aucun problème mécanique avec v
Points positifs : Voiture marchait bien et c'était propre. Très bon rapport qualité/prix pour un séjour moyen
Points négatifs : Voiture était plus petite que ce à quoi je m'attendais Ajustez votre lampe juste pas mal ajustée Longue attente pour nous prendre la voiture
avis de
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à Santa Fe
100 E San Francisco St
+1 505 238 7836
125 Washington Avenue
+1 505 438 4650
2010 Cerrillos Road Ste 7
+1 505 438 4650
309 W.san Francisco Street
+1 505 995 4514
Avis des clients
Note globale
7,9 Bien
Basé sur 48 avis
Note générale
7,8
Propreté
8,3
Confort
8,0
Prise en charge/Retour
7,8
Rapport qualité/prix
7,7
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Nice car; good value
Points positifs : Gave us an extra day at no addilitional cost. Also gave us credit for transportation to airport.
Points négatifs : Rental site was not at airport and no shuttle = requires paid transport from Sante Fe airport to this location.
avis de
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10,0
How To Rent a Great Auto! Just Go To Hertz!
Points positifs : i liked everything. It was small, convenient and full of Pep!!!
Points négatifs : There was nothing I did not like. In fact, I would like ti own the same model!
avis de
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7,6
Additional driver $13???
Points négatifs : Hertz wanted to charge me $13 per day for my wife to also drive the car. I have never been charged for an additional driver, and this price is outrageous! I'll think twice about renting from Hertz again.
avis de
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9,2
Great Experience
Points positifs : We rented a Hyundai Accent which is rather small. It's no touring car but it handled the passes in New Mexico without a hitch, was clean, and pickup and drop-off were both easy-peasey.
avis de
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2,0
Points négatifs : They didn't have a car for me and wouldn't for another day.
avis de
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10,0
Points positifs : Very cordial staff
Points négatifs : Lack of shuttle to airport
avis de
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10,0
Lovely staff. Very helpful.
Points positifs : Great place to rent car. Good price and efficient service.
Points négatifs : Not a thing.
avis de
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4,8
Not My best Hertz Experience
Points positifs : Car when I got it was fine. Clean and functioned well.
Points négatifs : Made my reservation on Kayak. The reservation was supposed to be for the Santa Fe Airport. Got the confirmation, questioned the address as really the airport. Called Hertz. They confirmed it was the airport. Got to Santa Fe, car was not there. Hertz at airport advised me that my car was in central Santa Fe. Had to spend $64 on shuttle to pick up car. Car was not available when I reached Hertz in Santa Fe. Car was not ready for an additional day. They had no cars. Once I got the car, things went fine but I had the car for a day less than the reservation and had to pay $64 additional days because they didn't have the car and wasn't in the location they had assured was my destination.
avis de
-
9,2
Points positifs : good economical car. satellite radio worked great out in the middle of nowhere, that helped passed the time.
Points négatifs : the vehicle didn't have cruise control !
avis de
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6,8
Issue renting a vehicle
Points positifs : I was thrilled that I was finally able to speak with an person and get the issue resolved. I would think twice again before renting thru Hertz unless I had an actual person to speak to. They apparently missed my reservation thru Kayak. The woman at Hertz did upgrade my vehicle to try to make up for all the confusion.
Points négatifs : Called Hertz in area where I planned to be. No answer. "voicemail has not been set up" Went online to rent and secured a car for the day. Was called an hour later by Hertz to say they didn't have any available vehicles until mid afternoon. We changed our plans for the following day. Called the local Hertz and still no answer and no available voicemail. Went online and rented for later that day thru the following day. Pickup was scheduled for 5 PM that day and no one showed up with a vehicle. (this pickup location was at a hotel site that Hertz uses but does not routinely staff ) The manager of the hotel was not pleased and tried calling other local Hertz offices. While he was doing that, I called the 800 number and they said they could not help and apologized for the issue. The hotel manager did get an individual at the airport Hertz location and they handled the issue. This took approximately and hour to get resolved.
avis de
-
10,0
Much better experience in Santa Fe
Points positifs : I couldn't find the initial drop-off location so the manager allowed me to drop off the car at a different location without any hassles. The employees were friendly and apologized for any problems we had during our trip.
Points négatifs : Everything was great here.
avis de
-
10,0
Off airport Hertz office hours
Points positifs : This is an off-airport Hertz. Please be aware of the Hertz office hours and your flight times. We arrived 6 minutes after the Hertz office had closed. Thankfully the Hertz employee saw us getting dropped off and our shuttle driving away. She reopened the store to rent us a vehicle. Above and beyond service!!!
avis de
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10,0
Nice car; good value
Points positifs : Gave us an extra day at no addilitional cost. Also gave us credit for transportation to airport.
Points négatifs : Rental site was not at airport and no shuttle = requires paid transport from Sante Fe airport to this location.
avis de
-
10,0
How To Rent a Great Auto! Just Go To Hertz!
Points positifs : i liked everything. It was small, convenient and full of Pep!!!
Points négatifs : There was nothing I did not like. In fact, I would like ti own the same model!
avis de
-
9,2
Great Experience
Points positifs : We rented a Hyundai Accent which is rather small. It's no touring car but it handled the passes in New Mexico without a hitch, was clean, and pickup and drop-off were both easy-peasey.
avis de
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10,0
Points positifs : Very cordial staff
Points négatifs : Lack of shuttle to airport
avis de
-
10,0
Lovely staff. Very helpful.
Points positifs : Great place to rent car. Good price and efficient service.
Points négatifs : Not a thing.
avis de
-
9,2
Points positifs : good economical car. satellite radio worked great out in the middle of nowhere, that helped passed the time.
Points négatifs : the vehicle didn't have cruise control !
avis de
-
10,0
Much better experience in Santa Fe
Points positifs : I couldn't find the initial drop-off location so the manager allowed me to drop off the car at a different location without any hassles. The employees were friendly and apologized for any problems we had during our trip.
Points négatifs : Everything was great here.
avis de
-
10,0
Off airport Hertz office hours
Points positifs : This is an off-airport Hertz. Please be aware of the Hertz office hours and your flight times. We arrived 6 minutes after the Hertz office had closed. Thankfully the Hertz employee saw us getting dropped off and our shuttle driving away. She reopened the store to rent us a vehicle. Above and beyond service!!!
avis de
-
7,6
Additional driver $13???
Points négatifs : Hertz wanted to charge me $13 per day for my wife to also drive the car. I have never been charged for an additional driver, and this price is outrageous! I'll think twice about renting from Hertz again.
avis de
-
6,8
Issue renting a vehicle
Points positifs : I was thrilled that I was finally able to speak with an person and get the issue resolved. I would think twice again before renting thru Hertz unless I had an actual person to speak to. They apparently missed my reservation thru Kayak. The woman at Hertz did upgrade my vehicle to try to make up for all the confusion.
Points négatifs : Called Hertz in area where I planned to be. No answer. "voicemail has not been set up" Went online to rent and secured a car for the day. Was called an hour later by Hertz to say they didn't have any available vehicles until mid afternoon. We changed our plans for the following day. Called the local Hertz and still no answer and no available voicemail. Went online and rented for later that day thru the following day. Pickup was scheduled for 5 PM that day and no one showed up with a vehicle. (this pickup location was at a hotel site that Hertz uses but does not routinely staff ) The manager of the hotel was not pleased and tried calling other local Hertz offices. While he was doing that, I called the 800 number and they said they could not help and apologized for the issue. The hotel manager did get an individual at the airport Hertz location and they handled the issue. This took approximately and hour to get resolved.
avis de
-
2,0
Points négatifs : They didn't have a car for me and wouldn't for another day.
avis de
-
4,8
Not My best Hertz Experience
Points positifs : Car when I got it was fine. Clean and functioned well.
Points négatifs : Made my reservation on Kayak. The reservation was supposed to be for the Santa Fe Airport. Got the confirmation, questioned the address as really the airport. Called Hertz. They confirmed it was the airport. Got to Santa Fe, car was not there. Hertz at airport advised me that my car was in central Santa Fe. Had to spend $64 on shuttle to pick up car. Car was not available when I reached Hertz in Santa Fe. Car was not ready for an additional day. They had no cars. Once I got the car, things went fine but I had the car for a day less than the reservation and had to pay $64 additional days because they didn't have the car and wasn't in the location they had assured was my destination.
avis de