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The bathroom was unique and the setting of the hotel was perfect. Great for spending time and walking around Santa Fe. My view was of a parking lot.
The building is wonderful, a pueblo style exterior with an art-filled interior. The staff was gracious and accommodating. We loved the folk art touches scattered throughout the public places and rooms. You could hear the Basilica bells pealing and walk to the place to mingle with the tourists. The La Fonda is a fine, venerable institution. Santa Fe has an extraordinary architectural homogeneity (in a good sense). The must have very strict zoning rules for the historical district. That being said, it all seemed a bit artificial, without the sights and sounds of real town. Not far out, there are miserable reservations with dirt-poor housing and a feeling of desolation. That is not La Fonda's fault, of course, but it is a bit shocking.
I liked everything about this hotel. The room was wonderful, the staff excellent and polite, the restaurant was wonderful, and the location was the best. It even included free parking in a covered garage. Every aspect of this hotel was excellent.
Year-in and year-out the LaFonda always sets the standard for my Santa Fe visits. Yes there are many great hotels in this wonderful town but for class, comfort, quality dining and loation you cannot beat this historic Inn.
The hotel is beautifully appointed with southwestern antiques and details. Staff was helpful and friendly. Central location and easy parking.
Very tourist oriented. No an elegant place, but comfortable.
My husband and I found La Fonda a very comfortable and beautiful place to stay. The central dining room, where we often had breakfast and dinner, is a beautiful setting, with courteous staff, and excellent cuisine.
Great location Room not as described or pictured at all, Huge disappointment. Also first room they checked us into had someone's drinks on the desk along with other items. Also when checking in, the manager said "Oh, you booked third party". Why should that matter? Made me fell like a low class guest. Then finally after being checked in to 2 other rooms, the third room was satisfactory. Also the pool and spa is not very good. Have had much much better at a Holiday Inn Express for hot tub, pool, and fitness equipment.
The comfortable beds, beautiful decor, very friendly staff and good location.
Location Breakfast was adequate, although extra charge for a burrito. Plenty of hot water Rude front desk staff. Amenities were not up to a 3 star. Parking fee. Outside rooms. (Safety issue) Old style tv with poor picture quality. Porn station part of regular viewing channels...not appropriate. Vending machines broken. Ice Machine dirty.
Location It is not a hotel, it is a motel! It should have been represented as a 2 star. There was sand coming out of the water fixtures, lavatory and bathtub.
The location was good, front desk staff was amazing. Beautiful bar with outdoor firepit/lounge area. The carpet in the room felt moist. Room was stuffy and incredibly tight (my husband and I were constantly climbing over each other).
Shuttle service was great and breakfast was fine The pool is tiny...just so they can check off the box that they have one and was quite dirty. The rooms are very basic and dingy.
My advice is to stay at Hampton instead. Add on parking fees are inherently dishonest. It not only cheats the customer but also the state and city since sales taxes are not collected and, presumably not paid on the fee. They charged me $10.00 per night. Stupid marketing and dishonest too.
Great location, very friendly and helpful staff, quiet and good energy. Free shuttle to downtown. Restaurant (with a decent menu including vegetarian and vegan options!) and bar inside the Inn with live music during the week. Free wifi. Rooms are pretty small if you are sharing with someone, wifi is not the best. Parking isn't free. Breakfast is included but they could definitely improve it!
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That's a 2 stray
Location Parking fees
Very friendly staff, and the free shuttle to the square My shower was bad, water were either scalding hot or cold.
Location is fantastic. Included breakfast options are good. Staff are friendly and helpful. Room was clean. The room is a little too small for two queen beds, leaving just barely enough room to move around. With two people, it was cramped, but fortunately we did not spend much time actually in the room.
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Lovely facility, great room. No concierge, bell staff not helpful at all, was given cold coffee from coffee shop.
On site casino, pool and golf course. There was a shuttle that ran to the train station in Santa Fe and was easy to use if you needed to get to town.
The artwork at the hotel was beautiful. The pottery, paintings, and architecture was amazing. The food was decent. Went to both the cafe and buffet. It was decent. The spa which was 15$ separate from the room fee was tiny. I didn't book a massage or anything after already paying 181.00 for the room, so I had high hopes that the spa amenities would be worth it. They weren't. The spa was a tiny single hot tub, a tiny sauna that maybe fit three people, and a tiny steam room that maybe fit four. The room I was promised when I booked had a queen size bed plus additional amenities hopefully included. Because I was promised a king size bed, I was hoping the room would also include a balcony and/or fireplace like what is advertised on the website. They put us in a tiny room with two queen beds and a standard bathroom. No amenities that are advertised online or when I booked. It sucked. When I asked the woman at the desk she said no rooms with those anemities were available and that the small queen room was our only option. She said this sort of rudely as well. Won't be coming back.
Relax, beautiful, staff friendly and helpful.
The rooms we had were great and amazing for the price. Everything was clean and the facilities at the hotel were great. The dining was just varied enough and easy to get into. My server was top notch and went out of his way without being asked, to locate the tortillas that were used to make the chips because of an allergy concern. Bravo! The only thing I did not like was the downstairs casino. It could use some more air scrubbers to circulate and clean the air. It really smelled so bad we had to leave it after only a couple minutes.
First I would like to start with the fact that I never write a review. But I feel I must after my stay. I requested to have a room change, in which I received a less than pleasant call from the assistant manager. He would not assist me and his snarky and sarcastic tone was the icing on the cake. In the end he would not assist in my request. The room we stayed in was beat up with wallpaper peeling in the bathroom as well as tile falling off the corners. We used the stairs and each time I was shocked at the amount of garbage in the stairwell. One certain time a front desk employee was heading up the stairs the same time as us, looked at the trash and kept moving. We suggested he pick up the used light bulbs discarded and perhaps send someone to pick up. The last complaint I have is the vallet left our car windows open all night. Unfortunately it rained all night and our seats are soaked. With all noted above I would think by staying at a Hilton the customer service and overall cleanliness would be superior. My room was 250 dollars and I have stayed in a Holiday Inn that was far better this.
Multiple restaurant , native Indian decors and kiva fireplace in the bedroom oh yeah the balcony to enjoy the views. Lack of shuttles to museum and plaza
Decent stay for a casino or golf. View of air conditioners that were running 24 hours a day. Loud sound for a balcony view. Didn't spend much time on the balcony due to the noise and the view. Couldn't leave balcony door open due to sound running constantly. Make sure you ask what you're getting a view of ? Wifi is an extra cost in some rooms
Our stay at Fort Marcy was very pleasant. Our suite was quite, very pretty and comfortable. We had our grandsons with us and they had their own bedroom with twin beds. The beautiful mosaic tile and decor was beautiful with the Santa Fe theme. The staff were very nice and gave us a warm welcome.
Beautiful artwork/decor, and great dining!
The room was beautiful and the staff was friendly. Price was quite affordable and less than I would expect. We will be going back. Better deals can be found online but be sure of what you are booking if you go through a third party agency!!. The staff will not work with you or match prices, at all!! I wish they were a bit more flexible on this matter.
The decor and the art on the premises is superb! The rooms are spotless. We reserved a king size bed, but the hotel had things mixed up and gave us a queen.
Location, extremely friendly & helpful staff, fresh b'fasts, sherry in afternoon, attractive lobby & property, clean comfortable rooms w/ local decorations--& the ac was not noisy. The chest of drawers that required the cabinet doors to be totally open before you could pull out drawers. Even then the drawers rubbed.
We had a family reunion there.We were from NY, San Francisco & Boston.wish they had Catholic TV. In this historic,holy town. Who cares about all the sports channels. That won't get u into heaven. Swimming pool was 87 degrees in winter& pool is open all day. Nothing.
Everything, especially the breakfAST.
Attractive with nice amenities and great location. Maid tried to get in our room to clean at 8 or 8:15 two mornings of our stay. We were sleeping in and this seemed a bit early. Cleaning staff were also talking loudly outside our room.
Le tarif pour la chambre correcte, les lits étaient confortables et j'ai bien aimé avoir petite cuisine 2 Sur 3 employés à l'accueil était très froide. J'ai demandé à parler au directeur, il nous a semblé le personnel a carrément menti sur la récéption dans l'hôtel car il avait l'air d'être assis dans le bureau de sa réception. Nous avons eu un problème et je voulais parler au directeur qu'il s'agissait d'un problème de sécurité et que le personnel ne s'en souciait pas du tout. Qu'ils n'en avaient pas et n'ont même pas dit le directeur à ce sujet, ne s'est pas montré aucune préoccupation ou compassion.
L'accueil à la réception, le calme environnant. Le fait que la chambre était vraiment petite, la cuisine était moyennement équipée, l'absence d'espace vert autour de l'hôtel, l'éloignement du centre historique de Santa Fe.
hôtel très bien placé chambre trop petite et sombre
J'ai adoré le style et les équipements. Le restaurant à l'intérieur et à l'extérieur, était très agréable. Très bon service et une excellente cuisine. Je n'ai pas apprécié avoir à faire garer notre voiture.
le design de l hotel aussi bien le lobby que les chambres . Il y a plusieurs choses ! En premier lieu cet hotel est tout de meme tres cher et nous sommes en droit d ' atendre une toute autre prestation en rapport : 1 / la chambre était petite et sans balcon ( à plus de 300€ la chambre ... 2 / La climatisation date d un autre age 3 / la chambre était trés mal insonorisée . . 4 / En arrivant une ampoule ne fonctionnait pas et l aspirateur n ' était pas passé tous les jours ( nous avions réservé hélas 3 nuits !) 5 / le matin , une commerciale de l hotel nous rejoint ds l ascenseur : pas de bonjour et sort devt nous sans un mot 6 / Quant aux timbres , on nous dit d aller à l hotel voisin ! il n y a plus deplace mais je pourrai poursuivre la liste ... la + chere et seule mauvaise experience des vac
The proximity to shopping and great restaurants was perfect. The ambiance, customer service and room all exceeded our expectations. When we had trouble with the ac, someone was up to fix it within the hour and everyone was so helpful, from the parking attendant to the front desk and concierge. The daily offering of cider and cookies in the lobby was such a nice touch, too!
From the smiling face at the desk, and the attentive staff, this was a memorable stay the entire time. As a place to stay that was convenient to the historic plaza and all of its attractions, this was an excellent choice of places to stay
Great experience from the front desk to the room. Perry was exceptional as our concierge and treated our Mother on her 80th with a split of champagne and strawberries that made her special day. First floor rooms have no cell phone service due to the solid construction of the hotel.
Excellent stay at Hilton Santa Fe Historic Plaza. Great service, clean and amazing decor. Loved the pillows!
Location is great. Only reason I stayed there was because of the parking area. Had I not had a large vehicle, I wouldve gone else where. In fact I was going to stay across the street at El Dorado but couldnt fit my car. Insidef elt and looked like a casino in Las Vegas.
The gentleman who checked us in was very nice and helpful. We made the reservation an hour and a half before arrival and it ended up being one of their last rooms. I only wish that their had been some more dinner options. We were tired and ordered Jimmy Johns which was ok The room was clean and spacious but a little dark. There were quite a few kids running up and down the halls which we didn't like but they quieted down after a while. The only thing we were a little unhappy with was the complimentary breakfast. It was not good.
Friendly, knowledgeable staff. Modern, clean, comfortable room.
Very large room. After a couple of days, the breakfast got old.
Won't stay there again. On the third floor, a beep sounded every 2 minutes - sounded like a smoke detector indicator of a low battery. Contacted the front desk the first night, they did nothing. Lasted our entire 3 day 2 night stay. There was little light in the room, not enough to work by. There was no electrical plug by the desk - have to unplug the TV and a light plus borrow an extension cord from the front desk to use my laptop. People were nice, but room wasn't.
Parking lot lights blazed through the room all night despite full coverage curtains.
Cerritos Blvd is motel row and not the safest area in Santa Fe.
My room was clean and comfortable. The bed was very comfortable, and the lighting in the bathroom was very good, which is not always the case in hotels, and thus worth mentioning. The staff were friendly and helpful. My room did not have a microwave. The "business center" only had 2 computers, one of which did not work at all, and the printer did not work. The breakfast was not really worth eating, even at no charge. The "fresh" fruit was especially disappointing.
The staff were exceptionally friendly and helpful, and the rooms were nice and quiet. The breakfast was also nice.
Walk to Plaza and all the shops and restaurants....
The location is terrific, the rooms are a little small but nicely appointed, the beds are comfy, lobby is nice, it's a historic property with a great bar! There was no coffee maker in the guest room and no morning coffee in the lobby, and no one at the restaurant desk so we had to go out. Not a big deal but a little inconvenient since it was snowing!
Location, service, historical feature, comfort. Not enough space in room to spread out but ample for the price.
All of the staff are very pleasant in this boutique hotel in the heart of Santa Fe. The public areas are nicely appointed. It is a historic hotel so the rooms are small with limited counter space.
Wonderful restoration; helpful staff and superb location to main sights in the central part of old Santa Fe. We did choose the least expensive room and was perhaps not surprised that we had a small room with not such a nice view but it was very nicely appointed and comfortable.
The rooms were clean and cozy. Since I'm from a tropical place and staying in Santa Fe during November I was fearful of the cold nights, but the heater worked great and I could open the windows for fresh air. The decor is modern with nostalgic and rustic sentiment. I did not have a car, so I appreciated the convenience of the hotels location as it was steps away from the plaza and great eateries.
Loved the location. Staff was amazing. Romantic room... Hotel design is so well done. Loved the whole experience!
Loved the dining and grounds. It was also nice having Starbucks in the lobby in the morning Rooms were a little dated, but the cozy bed made up for the old carpet.
Unique. Perfect representation of Santa Fe. Staff was super helpful. 5 stars.
The pool and spa facilities
Food! Getting the new york times, Location, "vibe." Included parking, gym, breakfast unlike many other sf hotels. Personal butler
the food ,' the ambiance', the silence, the people.
Shopped and visited art galleries. Our room was small and not having a tub was a surprise.
the possibility of having a shuttle to the plaza anytime was great !
Ours was a luxurious stay at a reasonable price. The rooms at the Hacienda are very nicely appointed and spacious. Staying nearer the Plaza would be better but the decent location combined with free parking and shuttle is still very good. The private entry and helpful staff help make this a safe and enjoyable place that we would come back to.
we were upgraded to a suite and were comped breakfast and a drunk
It was a very clean hotel with an excellent continental breakfast. I don't think it was worth the price of the room. We stayed in a room with a king sized bed, and there was no bath tub in the bathroom. I just wanted to relax and was shocked to see no tub. I paid $179 a night-I think I was entitled to a hot bath at that price. For a hotel that is right off the interstate, nothing picturesque, not near any night life, not near the plaza; it was exceptionally overpriced. I am from Albuquerque and needed to stay in Santa Fe overnight. I know that Santa Fe runs a little more pricey than Albuquerque, but still...If I am going to pay that much, I'd like a little more value for my money. I will be finding a different hotel to stay in.