Points positifs : Nothing
Points négatifs : They did not have my pick up truck. They told me they couldn’t get one because no one had one. Then they told me they couldn’t check if others had it. They told me to try the airport but that they couldn’t call because the airport doesn’t have a phone. I called the airport and they told me a manager would call me with a location for the pickup trip. They never called me back
Points positifs : No waiting time
Points négatifs : Car smelled like cigarettes
Points positifs : The car was nice, had great gas mileage, was clean.
Points négatifs : The pick-up and drop off experience was weird. A bunch of customers were in line complaining about their experience and I really didn't like the way the staff handled their complaints. One woman (angrily) said that she had tried calling many times and could not get through. Without missing a beat, an employee stated that the phone was disconnected. How is that an okay response? How is it okay for your phone to be disconnected? It was just awkward standing in line around all of this and it made me nervous that we would be unable to get the car we reserved considering all of the complaining happening around us. My dropoff experience was also terrible. We were returning the car by 5pm on New Years even in Miami. We found an Alamo location closer to our hotel in South Beach and confirmed that we could drop the car off there, we even called Alamos customer service line to confirm the closing time of the location, we were told it was 7pm. We arrived just after 3pm and were told that they were closed. So, I decided to find another location, this one at a hospital, and after driving 30 minutes there I found no location and was told by a security guard that there was no Alamo rental car location there. Finally I returned to the original location where I picked up the car. It was scheduled to close at 5pm, I got there around 4:40 and apparently it was pure luck that I was able to return the car. An employee happened to be moving a car and told me they were closed, but he took the car and keys and said he'd close it out in the morning. He seemed to really want me to get out of there, I was concerned because we didn't do a post-rental inspection, but it seems that he closed it out without issue. Still, it wasn't a great experience to hunt for a location where I could return the car after calling and confirming our plans with Alamo themselves.
Points positifs : Staff denied me a rental.
Points positifs : I liked nothing! Terrible experience. Made reservation and upon my arrival there was no car. They didn’t even have the decency to notify me ahead of time. Manager was rude and laughing instead of being helpful. He told me it would be a minimum of 2 hours wait and he would call me once the car was ready. It’s been several days and he still hasn’t had the courtesy to call!
Points négatifs : If you don’t have a car available have the decency to contact the clients beforehand! Manager was rude and completely not understanding of the situation.
Points positifs : Yes
Points négatifs : No Opinions
Points positifs : Excellent customer service. Courteous and polite staff. I was very impressed with how they treated me with proper attention.
Didn't have the car type reserved, waited hour for any car at all
Points positifs : NOTHING
Points négatifs : Service, Attitude
,make a reservation and no car
Points positifs : Waiting to someone to talk..... Over 5 minutes
Points négatifs : I call one day in advance to make sure the car is available for pickup at 10:00am, they told me that don't worry that they are serious rental company, Guess what, they call me at the time I was planning to get it, and they told me no cars available, waiting line about 3 to 5 hours they said they will call me, never call, I call around 6:00pm to see what they will told me, and they said still in waiting list, good thing I call another rental Enterprise 6 hours earlier.and they even pick me up at my house yo get the car. Thank you ENTERPRISE. Thank you ALAMO, you guys sucks!!!!!!!!!!
Points négatifs : Got to Alamo having booked a convertible and there was no convertible.
Points positifs : Speedy customer service.
Points négatifs : The car was clean on the Inside, but the outside wasn't super clean
Closed before I got there
Points positifs : Nothing
Points négatifs : The rental center closed before I got there, no car
Chez Alamo, une voiture de location à North Miami Beach coûte en moyenne 57 € par jour.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Alamo à North Miami Beach.
Alamo possède 1 succursale à North Miami Beach. Consultez notre carte des succursales Alamo pour trouver celle qui vous convient le mieux.