Beautiful room! Very spacious and enjoyable. Two TVS!!! :)
Liked the pre check in service via phone, vouchers for housekeeping, helpful staff, great beds, set up of room
The hotel scheduled a wedding which lasted well into the morning hours, keeping many guests from being able to sleep, including us. There were many complaints to the switchboard, but the manager was not present, and the employees were not empowered to do much.
Roomy, location, reasonably clean, decent service, frequent shuttles, next to premium 24hr grocery, bike share across the street. Metro was 10 minute hike away.
The location, the surrounding stores, the room, the balcony (cost less than $10 extra) and the balcony view, the customer service, the cleanliness...no complaints at all. We were VERY IMPRESSED and will be back when in town!
Overall the experience was pleasant, rooms are nice, front desk help is always very nice. Your shower water pressure is excellent and a big deal :). Rooms are satisfactory. Your bar area seemed a little blah. It could use a bit of a face lift. The bartender was also not bad, but slow and not engaging.
executive lounge breakfast was good very nice suite of rooms staff very helpful noisy fan is the shower and in the hall
Location was great She didn't like the small towels. We stayed at a Courtyard Marriott in Baltimore and the had huge towels.
Room was comfortable and the amenities were great! Parking garage elevators were under construction, which meant a lot of walking from garage to lobby.
King Size bed and suite very comfortable. Keys worked inconsistently for garage & Club Room, and at check out, I was unable to change from the original credit card I offered, to a different one I preferred. Pillows too soft Absolutely HATED the limitation of TV channels available so paid for movies could be pushed on guest.
Proximity to the Metro was perfect for getting into DC without a hassle. Close to shopping, and a free shuttle to Old Town! Friendly staff and good breakfast. Parking spaces were very small and tough to navigate
Location to everything The front desk was very unprofessional. Didn't respond to your needs. Never had such bad customer service at a Hampton Inn before.
Desk staff very helpful and friendly. Very clean hotel and descent breakfast. Rooms need a little speicing up. Hotel needs better options for late nite snacking.
The staff was very helpful and location great The parking garage was terrible , it was almost impossible to fit a mid size car into a parking spot. The water in the shower wasn't HOT , no matter when you showered .
Staff were very friendly and helpful.
We were welcomed by a very friendly receptionist, her name was Leah. She was very helpful in checking us in.
Staff did a fabulous job at the free breakfast buffet. They were efficient, friendly, and cheerful amidst a sea of families there over the July 4th weekend. 8 floors, but elevators are extremely efficient. Beautiful atrium. Very close to King Street Metro Station for easy access to DC attractions. Also right off King Street, the main drag in Old Town Alexandria. About a mile's worth of interesting shops and restaurants to walk down to get to the Potomac River. Great place to stay! TV channels somewhat limited and a bit fuzzy.
Arrived by train at 915AM on check in day, expecting to leave bags and check in later, what a pleasant surprise to find out a room was ready and we could move in. The staff were all friendly and helpful, the breakfast was a great start to our day, and was by no means meager pastries and fruit, but eggs, sausage, potatoes, waffles, French toast,, oatmeal, grits, and more! The nightly managers reception with drinks, and snacks was a great touch to the end of the day. The hotels location could not be more convenient for travel, Amtrak, and D.C. Metro stations mere steps away, in addition to the The King Street free Trolley. I saw many families enjoying the Hotels amenities as well. We did not park here but the price seemed comparable or less than other area hotels, the price for our Amtrak tickets was about what it would have cost to park, without fuel costs or a stressful drive from Norfolk. Nothing fell short of our expectations, and we will likely make this trip again.
This hotel does a wonderful free Breakfast with made to order food and a very efficient staff. The manager receptions at night are also done very well. Good location for access to Old Town Alexandria and the DC Metro. The property charges $28 per night for parking in the facility underneath the hotel. There really is no other available parking for this hotel. The parking is dangerous and has overally small spaces in between large concrete pillars. Not only are you paying too much but the parking is impossible. Too many handicapped rooms. We were assigned one when we didn't want one at all. We also were not given the bed type on our reservation. Management didn't care. We were part of a party of 13 people staying at the hotel for an event.
Room were spacious and quiet, provided it overlooks the back of the hotel. Large lounge, kitchenette and other facilities ok. Good breakfast, included in the room rate. No bath robe, no slippers, no shoe shine and a frighteningly empty fridge, i.e. no minibar in the room, bring your own. Rooms on the railway side are quite noisy.
Incredibly friendly staff, immaculate facility, and excellent location. From check-in to check-out, the staff were incredibly helpful and professional. We had a great time. The location is awesome as well, putting you 3 blocks from the waterfront (and only 7 blocks from Hank's Oyster Bar). The staff are very experienced customer service representatives. Rachel, our front desk rep., was pleasant and nice from start to finish. I urge you to take advantage of the 1700-1800 wine sampling as well.
Loved the styling of the location. Bed was quite uncomfortable, towels were rough, and the sheets were not as clean as we would've liked.
Staff was extravagant in their welcome and room was beautiful. Great location along King St, right in the middle of things. One drawback: parking lot adequate but not well maintained. Overall an enjoyable stay.
Wine happy hour and morning coffee were great. Late night snacks available from the kitchen. Friendly desk staff. The family staying in the room adjoined to mine allowed their kid to throw a full-on screaming temper tantrum for two straight hours starting at 0600 Saturday morning. The walls and doors were definitely not thick enough to muffle any of that.
Loved the decor! Staff was nice and friendly!!!
We liked the decor, the fact it is very pet friendly (we love dogs), the nod toward kids and their needs. It also has a very favorable location in terms of the riverfront, restaurants, free trolley service (up/down King St) and the staff is very helpful. We also felt that if you want to visit Wash DC then staying in Alexandria and taking the Metro to/from the city is a wise move and very convenient. The entire length of King Street, from the riverfront to the Metro station is very charming. The only downside we found was the distance from the Metro (for use traveling into Wash DC), however the hotel makes up for that by offering its shuttle to Reagan National Airport 1x/hr, and you can take a free Alexandria trolley from the Metro to/from the hotel after 11am. With small kids, walking to/from the Metro is too far (~1mi) and in harsh summer/winter weather the walk would not be realistic for small children. That being said, the free trolley is a great option.
Wonderful clean beautiful room. Would happily stay here again.
The location was in walking distance to everything we wanted to see. The staff was very helpful and friendly. Restaurant was good. Beautiful decor and rooms.
Location for easy access to the metro and the diversions and restaurants on King Street. My room was close to the back and ground floor. Consequently I was awakened by the early morning dumpster pickup.
I enjoyed my stay at Kimpton Lorien Hotel and Spa in Alexandria, VA. The hotel was conveniently located in Alexandria's Old Town neighborhood and a short uber ride from DC and Arlington. The hotel had the feel of a high end boutique hotel. My room was clean and the front desk staff members were helpful and friendly. There's a spa on site I unfortunately didn't get to visit during this stay however the room service food was excellent and the breakfast across the terrace from the hotel was amazing. I'd highly recommend this hotel for anyone traveling to the DC Metro area. It wasn't super expensive either I paid about $120 for a week night stay. I liked this hotel a lot, nothing to write her.
Le personnel était très gentil et la navette était incroyable. La nourriture au restaurant était ridiculement chère et horrible, et notre lit avait des puces.
Le personnel est super. Les chambres sont propres. éclairage aurait pu être mieux dans les chambres.
Location, acces from airport iad is good, commuting to business address in Arlington area ok. And, ... a tgi Fridays across the street.
The room was very clean. The breakfast wsa great! The staff had a heavy accent and sometimes it was hard to understand and they didn't recommend any restuarants that were american food.
We would be out all day and it was very nice to come back and our room would be so nicely clean and all we had to do was get ready for the next day. The breakfast not much of a variety.
Staff was very helpful and free shuttle to King St Metro station was great!
Free parking, free breakfast, & very clean room, comfortable bed Need better pillows
Courteous service, clean, great breakfast.
Very clean. The staff was very nice and they even let us check in at 9:30am. Nothing
Comfortable and close to our family destination. Good food.
room was clean and luxuriouss A/C was loud and room temperature was hard to control.
Easy access to both Reagan Intl Airport and to Washington DC. Close to shopping and dining in Old Town Alexandria. No shuttle service
The hotel was very kind to upgrade us to a suite for our anniversary. The room was beautiful and we enjoyed how comfortable it was. We called down for silverware and they never came. The sheets had a few tears in them.
Staff was friendly and professional. Loved the location of the hotel. Prices of the food in the restaurant was a bit expensive. I did not like i had to pay for parking.
We thought the hotel bus was very handy. Reservations were made for us at a very nice restaurant. We were taken there and picked up after our dinner. No complaints.
The Westin was the perfect place for me to stay in Alexandria for a recent business meeting. The rate that I paid was very reasonable for the area and for the quality that I expect from the Westin brand. The room—and especially the bed—was very comfortable and essential in getting a peaceful night's sleep. The location of this hotel is great, just a short walk to the King Street Metro station, and a longer but pleasant walk down to the waterfront. The downside of this location is that many of the nearby businesses close early since it's primarily a daytime business area. It's necessary to either walk down King Street or explore elsewhere to find things to do or places to eat, especially if you operate on a later schedule. Additionally, I thought the charge for the valet parking was incredibly high and far above what is typically charged for garage parking in Alexandria.
The staff was very friendly and eager to help. The room was very clean and the bed really comfortable. Flatscreen HD TV was great. Enjoyed two movies during our stay. Hotel was only three blocks from the King Street metro for travel into DC. Charge for a bottle of water in room was $4.95 and I was afraid to brew a pot of coffee for fear of a charge. Had breakfast in the restaurant one morning for two people it was $54 with tip. Staff was very friendly though.
Adrian Renart, at the front desk, is the ultimate professional and went to great length to provide a memorable guest experience. He took great care in extending my stay giving me a great rate and a few perks. Very pleasant personality indeded. I had a similar experience with the valet parking crew; they always received us with a smile and were extra helpful. Very positive experience overall and will definitely stay there again.
The hotel by itself is really nice . For us - who were there for a very short city trip ,the location could have been better yet it was not a big problem either.
Everything was good Nothing
Staff was helpful and courteous. Paid a bit more than I may have wanted to but the room was very clean, the beds were comfortable and the shower was luxureous.
Great rooms, bed and shower. After driving for 12 hours, decided to eat in the restaurant Trademark. Make sure to get the Beer Can Chicken and charred broccoli. It was AWESOME!
Comfortable and clean. Quiet, close to mass transit. Good staff Shuttle was slow and did not show when they said they would. Example: I will be there in 15 minutes but took 25 minutes.
I've stayed at this hotel once a year for several years and the customer service, public facilities, and food are consistently excellent. The furniture in the rooms, however, is starting to look a bit worn. My stay was nice overall and I look forward to returning next year.
I had an issue with the parking garage when I initially checked in. The went above and beyond making sure the issue was corrected. What was problematic turned into great hospitality throughout our entire stay! We could not have asked for a better location to stay!
Staff was gracious friendly. Very conveniently located. Comfortable bed
The front desk clerk was very friendly and knowledgeable.
Very clean and efficient. Everything was good.
The staff was friendly. Room needed to be updated. The room phone wasn't working: couldn't call the front desk, couldn't call for a wake up call.
The friendliness of the staff and proximity to the Metro
The staff was very friendly. There is also a shuttle that takes you directly to the Van Dorn metro stop. The paper says it runs twice an hour but really its once an hour. It picks up from the hotel about five minutes after the hour and picks up from the metro about 15 minutes after the hour. I would stay here again, its great for business with free parking and wireless internet, plus an IHOP is connected if you don't want to drive and get food. There is also a grocery store across the street.
breakfast coupons for the in house IHOP was great. freiendly staff, convenient to hiway
The stay was ok, rooms were clean. Location near the metro station, so that was convenient. Stayed one night to watch the wizards play. Free breakfast at IHOP. I don't think the servers at IHOP really like to serve "comfort inn" guests. As soon as our server found out that we are from comfort inn and wanted our free breakfast, smile was gone and she just turned into a b!$#h...You do get a $6 dollar credit if you want to order something from the menu...so order something from the menu, unless you like s#!^y service.
Convenience to Arlington National Cemetery No coffee ( all gone) in the lobby the next morning. I had reservations for a king size bed yet was given a room with two double beds - charged for a king. Was told at the front desk that they could not give a credit back since the reservation was made on-line nor could I receive a military discount for the same reason.
Price was reasonable for the area. Easy walk and transportation to King St. Nice walk/ park along the Potomac River Long walk to the Metro through some dubious neighborhoods. No breakfast. Fees and Parking are out of control, but that seems to be a DC area issue.
Very nice conference room for seminar. Big desk. Comfortable bed. There were some very nice, helpful employees In room wifi was unreliable.
My husband and I used this hotel for our recent vacation to DC. It was in a nice area. They had a free shuttle bus to the airport which is where you catch the metro. All in all it was pretty convenient to the city. Also very close to the King Street area in Alexandria. We enjoyed getting to explore that area at night. Nothing was included. You literally got the room and that was it. Parking for your car is $20 a day.
Location Hidden charges, inflexible uncooperative staff, inability to extend my stay at the same rate, generally not willing to work with customer,
room was big nice view No free wifi And ice machine on 5th floor did not work
Homey feeling U need to install safty box in the rooms
Close to Regan International and not far from D.C.
Room was perfect for what we needed Had to pay for parking when it used to be free. Expensive
Room was nice I did not like that they did not offer complimentary valet. Had to park on street. Needed room service late, nothing to eat late. Charged for coffee . Nickel and dime us. Never go back.
Great value for the area, freindly staff
Was a good location for visiting Washington and the price was good.
price, ease to find and cleanness plastic forks and knives, fruits quality
I liked the hotel but there was not much to do if you had no car. Great base for sight seeing Breakfasts were not good Paper plates and plastic cutlery. Very cheap and nasty
Helpful and and very friendly staff! The complete breakfast was available only 1-1.5 hour :(
I would gladly stay at this hotel again in visiting the D.C. area. It is well situated and as indicated above excellent in all categories. Did not like No, improvement -have a means of observing the front desk from your office area so as to be sure no guest is kept waiting.
La proximité du Mall et des monuments historiques. La terrasse pour les petit déjeuners. Le confort des juniors suites Un peu bruyant de chambre à chambre ( reste supportable). L'absence de garage, le système des valetrs parking est lourd et c'est un racket. Au restaurant, vous commandez des asperges, vous obtenez un plat avec 3 asperges et 7 tranches de tomates !
le service était très bien. Nous avons aimé la proximité de la maison blanche et des autobus pour faire le tour de ville. Les chambres etaient très confortables.
le charme français en plein coeur de washington le service au bar et au restaurant est très long et parfois peu professionnel
hotel très agréable , tout le personnel est attentionné ( que ce soit à la réception , au bar ou au restaurant ) chambre très confortable , jolie et propre , restaurant à découvrir (plats excellents) , terrasse bar sympa , situation top (300m de la Maison Blanche) rien
La présentation, la gentillesse et la qualité des membres du personnel. De plus, cet hôtel est l'un des mieux situées de Washington. La seule chose était que le café, quoique excellent, n'était pas toujours chaud le matin.,
Très confortable et calme. Personnel charmant. Chambre spacieuse et luxueuse. Chambre non disponible à 16h.
Petit déjeuner copieux. Navette hôtel gratuite jusqu'au métro L'hôtel est "perdu" entre 4 bretelles d'autoroute. Pas de commerce à proximité. Service de location de véhicules dans l'hôtel.
Parfait pour visiter Washington. Navette gratuite. Chambres immenses. Bon petit déjeuner. Piscine.
rien Hôtel très mal situé. Même si le métro est proche il est difficile de s'y rendre à pied car les piétons ne sont pas prévus et il vaut mieux utiliser le taxi ou la navette. Le breakfast est nul et le personnel n'est pas vraiment agréable. Quant au restaurant... Il est difficile d'appeler ça un restaurant !
Bon petit dejeuner / Personnel accueillant
La proximité avec l'arrêt de métro pour aller à Washington On a pas été prévenu qu'il fallait appeler l'hôtel pour que la navette vienne nous chercher à la station de métro, alors on était parti sans le numéro de téléphone
Service de transport au métro, Petit déjeuner. Problèmes avec la réservation qui ont cependant été réglés rapidement par le personnel de l'hôtel. Air climatisé bruyant et très peu eficace.
We stayed here for the first time and just one night. We were two couples, one mature and one young; reserved for a Studio but Reception Desk pleasantly upgraded us for a Suite at no extra charge. We were well pleased with cleanliness, space and comfortableness, quietness, view from windows of our room up in the seventh floor. Better yet, the availability of a kitchenette with all the appliances and utensils is a big plus. Sure helps save money preparing our own meals. Great quality, variety and flavor on the breakfast buffet --> excellent! First time we taste an enjoyable free breakfast in a Hotel. Thank you! We will definitely consider returning here on our travels to Connecticut. Nothing negative at the time; we just stayed for one night.
Great hotel that allows a family of 4 to visit DC on a budget. Good size rooms that easily accommodate 2 adults and 2 kids without feeling cramped. Full mini kitchen that makes it easy to prepare your own meals. Excellent hot breakfast is complimentary at the hotel. The hotel is about 4 miles from the King Street Metro Station where parking is FREE on the weekends. Shopping center (with super Target) is one block up (walking distance).
First of all the staff was great. Rooms are a little smaller then pictured in the vidoes but not bad for a family of four. Breakfast and dinner were also good with a good selection in the morning.(dinner there is only one main item) There is now a free shuttle to the metro (train station) every 1/2 hour.Pool and hot tub were refreshing after a long day site seeing. Hey kids they also have free internet!! (i know they cant live without their computers) Beds were one of the best ive ever slept on,nice and comfy! If your staying in N.Virgina or D.C. this motel is a great place to stay
Beautiful hotel and the staff was very friendly. My wife is super picky and she even liked it.
Hotel is located approximately 15 minutes from DC easy in and easy out. 10 minutes from Old Town great shopping and food. Great hotel for kids.
We were very pleased with this hotel. We stayed in a one bedroom suite, so my husband and I had a king sized bed and the three kids crashed in the living area with the sleeper sofa. The hotel staff were very friendly and helpful. The manager's reception Mon - Thurs was very nice. It was basically a meal - meat, veg, rice, and a nice big salad bar the one night that we went. The breakfast was very nice and had a good selection. I liked that there was fresh fruit each morning, while the kids enjoyed the waffles and muffins. I also liked that the room safe was big enough for a larger sized laptop. I only wish that the hotel had an indoor pool, because in the evenings it would have been nice for the kids to have something to do.
The homewood suites in alexandria was a wonderful place for my family and i to stay while we were in the area for a week. The staff was polite and not pushy, the breakfast and evening food were good, and the lobby has amenities such as a pool table and snack shop which makes for an overall good experience.
My family and I enjoyed our stay here. The Staff was friendly and efficient. The rooms were spacious and clean, the hot breakfast was a life (and Money) saver. The Hotel is located in a good neighborhood with some good restaurants and shopping in walking distance. Both Wired and wireless internet service is complementary and was fast enough to watch streaming movies online. The only thing that would have improved our stay here was we wish the hotel had a shuttle to a Metro station. There is a bus stop nearby or a drive to a station is your only option to reach the Metro.
My family of 5 stayed at this hotel for a D.C. sight seeing trip. The front desk staff was excellent and the room was great. The only disappointment was the staff servicing the breakfast area. One older lady stood over us while we got our food and was obviously annoyed by our small children, despite my wife and I being careful to watch them. The same lady tied up the microwave (intended for the guests) to heat up the food being served...I thought this should be done in the back and found this odd. The food offerings were average.
Very please with hotel, service and accomodations. Would highly recommend to others.
I liked the location of this hotel to Old Town Alexandria...for the price it was great!!!!
The hotel and rooms are first rate. The bartender was friendly. The staff does not go out of the way to make you feel welcomed at all. The ATM in the lobby was broken, and instead of offering a solution, I was told to go two blocks to the next ATM! Shuttles were late and often full so we would have to await another! This often means a 30 loss of vacation time...
Nicely convenient to Heathrow. Well equipped gym. Friendly staff
Clean Hotel. Friendly Staff. The room and bed was very comfortable. Paid Parking. No Continental Breakfast. No microwave in the room or hotel? Room 331 you had to enter a dark bedroom. The room was absent a central ceiling light in the center of the room above the bed. Turning on the wall light switch at the room entrance door only turns on the vanity light.
An ideal stopover to recover from transatlantic flight. It is possible to eat in but a walk along the side of the Potomac followed by restaurants or shopping on King Street provides a good experiencce even for a solo traveller. The hotel is slightly lacking in character and the walk from Braddock Metro Station is not the greatest (though the room was fine and a courtesy pickup from National Airport is available)
The hotel is well equippped and well staffed. There are 2 shuttles an hour to the airport / metro or you can walk 20 minutes to a metro station. This made is a great base to visit Washington. Alexandria is a pleasant tow with lots of restaurants. Prices were much better and it was like living on the dge of the city so it was quite and relaxed but quite easy to reach all the sights of DC. We really liked it all. Hotel is well maintianed but you can tell it is an older building.
The shuttle service to King's Street and the airport was a nice added benefit.