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The access to Atlantis resort. Excellent location. Wi-Fi available. Modern rooms with all conveniences you may need. Ability for quick check-out on last day. Breakfast was not fantastic and not really large enough venue for serving breakfast for so many people; room was not serviced while I was there; there were additional charges ($20 a day for energy + service + 20% tax) I had not realized I would have to pay until I got to the hotel (my fault for not checking but still a nasty surprise), check-in only at 3pm (quite late) although the hotel has a luggage storage room and they were kind enough to provide the pass to Atlantis so one could wait there until 3pm. For me, staying in a hotel with so many rooms is a bit impersonal when there are charming, characterful hotels across in New Providence but I had made that choice for something different.
Staff very helpful and friendly. Rooms spacious, comfortable, we had single king bed, plenty of pillows and extra blankets available. Small room refrigerator worked fine. Excellent internet special on room through Orbitz, but $60 per day in added fees (these were disclosed on web, no surprises). Cheaper to get rooms than pay daily rate for Atlantis facilities, use of Atlantis allowed day of sign-in and sign-out. Breakfast adequate, nothing exciting. Plain white bagels, the usual scrambled eggs and self-bake waffles, limited fruit and juice. Would like healthier and more diverse options.
Clean comfortable rooms walking distance to ferries iand excess to Atlantis. Breakfast and Wi-Fi included as well as access to Atlantis .
Good location on the island Restaurant
Hotel was terrible. Staff was rude and unhelpful about everything. Rooms and facilities are motel quality are best. Food was literally uneatable. Don't waste your time or money on this one. Not much less expensive than Atlantis beach tower, which is better option.
Day pass to atlantis included Everything ok
Séjour horrible. Rien ne fonctionnait. Le personnel est très désagréable.
Tout était génial
La plage est incroyable ! Propre, sable blanc et eau transparente. Mauvais état de l'hôtel. La première chambre était moisie, la moquette était mouillée et il faisait trop chaud. La deuxième chambre était correcte, mais l'électricité était un problème et le 3ème jour la moitié de la chambre (dont la climatisation) n;avait plus de courant, même si nous avons signalé ce problème immédiatement, ce n'est qu'après 4 heures et de nombreux appels téléphoniques qu'ils nous ont informés que nous serions transférés. La troisième chambre était correcte. En résumé, les chambres sont démodées et dégradées et le service est médiocre.
Le personnel de l'hôtel est très bruyant dans les couloirs, surtout au premier étage.
Tout, bon emplacement, belle plage et personnel. Pas trop cher et il est facile de prendre le bus. La Daiquiri shack était géniale. Il n'y a rien, juste les rénovations qu'ils n'avaient pas complètement terminées, mais pas de gêne occasionnée.
We loved the staff. everyone was very accommodating. the food was excellent and all of the servers were great!! The pools were awesome and so was the beach!! We loved the private Island. The water was beautiful. We wished that the private island was open later than 4:00PM. We were told that they stocked Bacardi Rum, but they did not. The Piano Bar should be open later than 11:00PM. That way you could have the loud music at Crickets and the Piano music for the other crowds. We were told by the reception when checking in that they would stock our room with alcohol, but this never happened. It would have been nice to have a cocktail in the room. The butlers would reserve all of the chairs for guests, but we noticed everyday that many of the chairs were never used, so other guests could not get a good seat.
L'alcool illimité Tout le reste. L'emplacement de l'hôtel est loin de tout. La nourriture était médiocre. L'établissement dans son ensemble était très vieux. Il est sérieusement besoin d'être rénové et ils semblent retarder le processus autant qu'ils peuvent. Je ne reviendrai pas ici. Séjournez à l'hôtel Melia ! Endroit génial et vient d'être rénové. Il est également tout-inclus.
La formule tout compris était géniale, la nourriture et les boissons étaient tous excellents. Le service était fantastique - tous les employés se souciaient vraiment de rendre notre séjour aussi confortable que possible. Les chambres et les équipements sont démodés. Les commodités offertes dans la chambre étaient vieilles et certaines ne fonctionnait pas (sèche-cheveux, détecteur de fumée). Tout avait l'air vieux et a besoin d'une rénovation. Mais pour le prix c'est imbattable !
La configuration générale. L'endroit idéal pour passer des vacances. La chambre avait une vue merveilleuse. Les plages sont belles et propres. Le tour d'eau Rapid était vraiment amusant pour tous les âges. L'aquarium était vraiment agréable et merveilleusement fait. Tout le personnel au bar était très poli et serviable. La nourriture était très chère. Pas beaucoup de vie nocturne. Les machines du Casino étaient à l'étroit, donc pas amusant pour jouer.
The only thing I liked was the history of the hotel. The best part was leaving! Reception area was small. Hotel was not family friendly. Bedding and furniture was old and musty. Housekeeping sprayed the bedding down with lysol as soon as we checked into the room without being asked to. As if they knew it wasn't clean.
I did not like anything. i paid and booked on Kayak and they did not hold a room! Did you hear me? in another country with no room! Can you imagine, paying, flying to another country during their peak season and not having a room? To make it more insane, I called and spent 27 minutes on the phone with Kayak and they still have not processed a refund. They actually have a note in the system that confirms the hotel does not have a room and have yet to process a refund as they are waiting on the hotel to confirm..... again..... 100% the worst travel experience i have had.
Unique hotel with a nice deck with a great view of the ocean. The room was clean. The hotel advertised a restuarant yet when we got there after a long day of travel we found it was closed on Sunday. We asked what was around and was told we had to take either a 15 min/$$ taxi ride to town and try to find something or walk down to the beach about 15mins in the dark to another hotel's restuarant! Neither were good opinions. The girl at the desk was not helpful at all, giving us no suggestions. Our room was clean but the lock was broken on the French doors leading to the shared balcony (a big wrap porch that circled the whole building), the lamp by the side of the bed was broken, falling off the wall, no air conditioning and the ceiling fan didn't work. We walked through the "garden" and the small pool looked more like a pond! Green! This was only a one night stay to be close to the airport but it was way to much money for what we got!
Although the room was booked with an accepted credit card, they demanded cash when the traveler tried to check in, and refused to allow him to stay. They refused to utilize the credit card they accepted by phone for room payment, refused a different credit card he had with him, and because he was unable to pay cash he was turned away with no where to stay, in a strange and dangerous city, alone. Terrible experience.