Hôtels à Cancún

All you can drink and eat. The tours offered in the hotel were about 20% more expensive then booking online

Staff in every area (front desk, bellhop concierge, wait staff, etc) were extremely friendly and made us feel welcome. The room was located right on the beach with walk out and for the price, was much better than other places we considered. Angel at the Spa did an exceptional job with a massage - I had one on the beach and one at the spa and both were wonderful in their own ways. I loved that based on the room we got, we also got our own personal cabana so we never had to wake early to secure a chair on the beach. The beach was kept clean and I like that the vendors were NOT allowed to come up to us since I've been at other resorts where we've been pestered to buy things every few minutes, which can make it hard to relax. Had we stayed for longer than the 4 nights we had been there, I feel we would have run out of the best types of things to eat while there. I would have liked to see more item choices at the sit-down dining. This was my first time at an all inclusive & because I like to try new things, I would personally also like to see a cocktails/drinks menu of some sort instead of having to know what you wanted.

The hotel was clean, the food was good, and everyone was friendly and engaged. Excursions were easy to schedule and we had a great time every day. Plan to return with kids in tow next year. Definitely recommend. Losing my GoPro to the beautiful ocean waters.... :( Like all of Cancun, be prepared to hear many soft sell pitches.

Location! Service - extremely attentive staff Beach - gorgeous. NIce sand, lifeguards on duty Pool - lovely Beautiful Hotel. True to the photos. You can also visit the sister resort in Playa del carmen - beautiful. Just don't take the bus there! I would rent a car. Food - not impressive. Cafeteria quality with the exception of a great breakfast and the Italian restaurant. Deserts were not good Spa service good value, but lacked luxury. Staff was nice.

Le plus sympa et serviable que je connaisse. Ils font définitivement un effort supplémentaire avec le sourire. La nourriture était une déception, et l'alcool n'était pas le meilleur. Peut-être ils pourraient avoir plus de variété et une étagère supérieure . Vous pourriez proposer un surclassement en formule tout inclus afin d'offrir plus de choix. La formule toute incluse pourrait exiger une autre bande de couleur et faire payer un supplément.

Un service excellent, le meilleur que j'aie jamais eu Je suis dans une clinique maintenant avec tous les symptômes typiques de "Mexico", mais sauf si c'est à cause d'insectes dans la chambre, c'est pas de leur faute.

Hôtel tres bien entretenu une propreté irreprochable.Personnel disponible et tres sympathique. conseillé au couple qui veule se reposer et se retrouver en amoureux.Cadre idyllique et mer magnifique. Savoir parler Espagnol ou Anglais le français n'y est pas pratiqué Pour les gens qui ne mangent pas de viande et qui veulent du poisson vous en trouverez très peu.

La nourriture, la plage, hôtel, personnel attentif. La femme de ménage a volé $100. Pas beaucoup de prises électriques dans la chambre.

Le meilleur hôtel que je connaisse. Service de classe mondiale. Je recommande à tout le monde. Tout était parfait

Moderne, propre, et très bon service. Nous y sommes allés en octobre et il n'y avait pas trop de monde. Formalités à l'arrivée, et j'ai été contraint d'écouter un argumentaire de vente.

Argumentaire de vente de club de vacances.

L'hôtel était magnifique. Tout était très propre. Ils avaient un excellent service à la clientèle. Ils anticipent vos besoins et ils faisaient exactement ce qu'il fallait. Le personnel était super sympa et très heureux. Il n'y a rien à ne pas aimer.

La nourriture y est très bonne. Le personnel est super. Très bon service. Rien !

Balcony with ocean view the pools closed at 7:00 pm

Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far. We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools

The outstanding, friendly staff and the location. The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.

This guest did not leave comments about this hotel.

Good value. Excellent staff, always met your needs, good food. Very clean...great location. Beautiful Ocean front view. Can walk to shopping. Free lobby Wi-Fi. Well stocked fridge. AC worked great. Bed was very comfortable. Lots of hot water. Safe. No free in room wifi. Seemed to be more spring breakers than we would expect from their policies. Had some trouble with room key cards demagnetizing. Beach wait service was spotty. Thought they could use more restrooms in public spaces.

All staff were very friendly and excited about making our stay the best experience possible. The food was exceptional for the price and the room was comfortable and had an amazing view. Coffee could have been more accessible in the morning and a few more sunshades on the beach but these were minor issues.

Very convenient, very clean, very good staff. Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.

I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time. The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.