Hôtels à Cancún

Points positifs: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Points négatifs: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Points positifs: Everything

Points négatifs: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.

Points positifs: The food and service

Points négatifs: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say

Points positifs: Gorgeous property, delicious food, excellent location. Highly recommend !

Points négatifs: Staff is pushy to up-sell other products

Points positifs: Food was not good , place could use some updates

Points positifs: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.

Points négatifs: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.

Points positifs: The pools are amazing, the grounds well kept and the staff are all friendly.

Points négatifs: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.

Points positifs: Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.

Points négatifs: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel. Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.

Points positifs: Attentive Staff, Always willing to take in special requests to make trip more enjoyable, beautiful property, the weather is PERFECT in January. Never seemed overly crowded, even with the weekend group there

Points négatifs: Our airline cancelled our flight and we missed the first day of our trip. We called immediately after finding out but the hotel would not refund our money for that first day, even with proof of the cancellation of our flight. We had to eat that cost.

Points positifs: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.

Points négatifs: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.

Points positifs: Common areas, beach, friendliness of the staff, the room view, close to La Isla shopping mall

Points négatifs: -

Points positifs: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment

Points positifs: The perfect hotel - paradise.

Points négatifs: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.

Points positifs: Magnifique propriété, la nourriture délicieuse, excellente situation. Je le recommande vivement !

Points négatifs: Le personnel est arrogant jusqu'à revendre les produits autres

Points positifs: La nourriture n'était vraiment pas bonne, cet établissement pourrait être rénové

Points négatifs: I got descriminated

Points positifs: Service was really good

Points positifs: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.

Points positifs: overall ambiance,friendly staff, great location.

Points négatifs: None

Points positifs: The view and size of the room was very nice.

Points négatifs: The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.

Points négatifs: Je suis rentré descriminated

Points positifs: Le service était vraiment très bien

Points positifs: J'ai adoré mon séjour ici. Tous les employés qui y travaillaient étaient tellement sympathiques et agréable. Ils connaissaient notre nom dès la deuxième nuit. Nous avons eu l'impression d'être importants. Les chambres sont toujours propres et le ménage gardait toujours la chambre propre, et s'assurait que nous avions tout ce dont nous avions besoin. Les serveurs et garçons de service étaient extraordinaires. Je n'ai jamais séjourné dans un endroit qui répondait à tous nos désirs et besoins de manière si professionnelle.

Points positifs: Ambiance générale, personnel sympathique, très bien situé.

Points négatifs: Rien

Points positifs: La vue et la taille de la chambre étaient très agréables.

Points négatifs: Le service. On ne m'a pas informé de certaines règles, ce qui a causé des problèmes. Je n'ai pas trouvé l'accueil chaleureux et la qualité de service auxquels j'ai eu droit à d'autres endroits où je suis allé dans ce secteur. Dans l'ensemble, j'ai été déçu.

Points positifs: Friendly stay all inclusive w 24 hour room service

Points négatifs: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

Points positifs: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Points négatifs: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Points positifs: Food, spa and pool

Points positifs: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

Points négatifs: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Points positifs: Fantastic staff!! Great food and lots of entertainment...

Points négatifs: Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Points positifs: Agréable séjour tout compris avec le service d'étage 24 h/24

Points négatifs: Le fait qu'on nous ait dit qu'il y avait une vue sur l'océan mais ce n'est pas garanti ... Les frais de séjour de 30 % exigés

Points positifs: La nourriture, le spa et la piscine

Points négatifs: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program

Points positifs: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.

Points négatifs: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.

Points positifs: Nice pool and bars. Comfort rooms. Close to the beach.

Points négatifs: Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.

Points positifs: Food was awesome

Points négatifs: Time share salesman are annoying

Points positifs: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.

Points positifs: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.

Points négatifs: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.

Points positifs: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.

Points négatifs: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent

Points positifs: Great service, best I've ever had

Points négatifs: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway

Points positifs: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach. Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights. Would definitely stay hear again in the future.

Points positifs: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.

Points négatifs: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.

Points positifs: Food was great as well as location. Great services throughout hotel.

Points négatifs: The beds were not very comfortable

Points positifs: By beach, free drinks

Points négatifs: Staff was rude. Rooms and restaurants were warm and muggy. Customer service was poor.

Points positifs: hospitality

Points négatifs: too many kids food not that great

Points positifs: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.

Points négatifs: Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.

Points positifs: Few staff members were very nice

Points négatifs: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high. The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware. Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really??? We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!! Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website. We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing. It all depends on what you are used to, that's all.

Points positifs: Even with the hotel at full capacity, I received the very best service.

Points négatifs: The royal service

Points positifs: The beach was ok

Points négatifs: The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't The restaurants close too early . People trying to sell me a time share. The excessive incense and aromatherapy in building 5 barf.

Points positifs: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!

Points positifs: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)

Points négatifs: IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE. THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)

Points positifs: L'hospitalité

Points négatifs: Trop d'enfants la cuisine n'est pas extra

Points positifs: The staff at this hotel is what really makes this the place to stay in Cancun. Everyone we encountered were all so amazing, friendly, tended to any issues that came up very quickly and didn't make me feel like a bother. The facilities were awesome and their beach was breathtaking. Be sure to check Luis at the beach bar for a burger as well!

Points négatifs: .

Points positifs: Staff in every area (front desk, bellhop concierge, wait staff, etc) were extremely friendly and made us feel welcome. The room was located right on the beach with walk out and for the price, was much better than other places we considered. Angel at the Spa did an exceptional job with a massage - I had one on the beach and one at the spa and both were wonderful in their own ways. I loved that based on the room we got, we also got our own personal cabana so we never had to wake early to secure a chair on the beach. The beach was kept clean and I like that the vendors were NOT allowed to come up to us since I've been at other resorts where we've been pestered to buy things every few minutes, which can make it hard to relax.

Points négatifs: Had we stayed for longer than the 4 nights we had been there, I feel we would have run out of the best types of things to eat while there. I would have liked to see more item choices at the sit-down dining. This was my first time at an all inclusive & because I like to try new things, I would personally also like to see a cocktails/drinks menu of some sort instead of having to know what you wanted.

Points positifs: We enjoyed being on the ocean and the staff were friendly.

Points négatifs: We requested and booked an oceanfront king-size room & we were provided with an oceanfront that's view was blocked by palm trees and the room had two double beds. When I told them of what we requested they were willing to give us the room that we had requested but not until the next day. The back glass door to our room was also broken and someone could easily access our room. We had to call someone to come fix the door late at night. The food was also not good.

Points positifs: Room Location

Points négatifs: Food Some part of the hotel a bit worn out

Points positifs: The hotel was clean, the food was good, and everyone was friendly and engaged. Excursions were easy to schedule and we had a great time every day. Plan to return with kids in tow next year. Definitely recommend.

Points négatifs: Losing my GoPro to the beautiful ocean waters.... :( Like all of Cancun, be prepared to hear many soft sell pitches.

Points positifs: I liked the proximity to shops. The variety of restaurants and services.

Points négatifs: No AC for 3 days!!! Mo called numerous times! I had a beautiful parking lot view, terrible customer service with refund after upgrade failed. Leak in room, musty smell in room. Essentially a motel room.

Points positifs: Beach was great, but that is more a credit to Cancun than this particular hotel. Staff was pleasant and attentive

Points négatifs: The room offered was worse than a low-end roadside motel. They had "helpful" front desk that offered the room expected for an additional $50(lagoon view)-150 (ocean)/night. The lowest end room shown on the website was nothing like the room adjacent to the parking lot that we were given. It was so bad that they actually gave us the "upgrade" to the room we paid for free of charge rather than attempting to get the extra $50. To be clear this is a three star hotel at best and I walked in expecting that. The motel room I was given wasn't even offered at the 2-star properties that I viewed on the travel sites (kayak/expedia/priceline) prior to booking

Points positifs: Location! Service - extremely attentive staff Beach - gorgeous. NIce sand, lifeguards on duty Pool - lovely Beautiful Hotel. True to the photos. You can also visit the sister resort in Playa del carmen - beautiful. Just don't take the bus there! I would rent a car.

Points négatifs: Food - not impressive. Cafeteria quality with the exception of a great breakfast and the Italian restaurant. Deserts were not good Spa service good value, but lacked luxury. Staff was nice.

Points positifs: All you can drink and eat.

Points négatifs: The tours offered in the hotel were about 20% more expensive then booking online

Points négatifs: .

Points positifs: Chambre Bien situé

Points négatifs: La cuisine Certaines parties l'hôtel c'était un peu défraîchies

Points positifs: The hotel is located in downtown - close to everything.

Points négatifs: My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anything. I walked to a nearby restaurant and got the food. I travel all over the world on a regular basis and never heard such policy in a any hotel!

Points positifs: Staff were super friendly . Especially Carla . Loved her :) Food was great . Thanks to the kitchen staff !! See you Guys soon !!

Points positifs: Pool area was very nice. Close bus bus connections.

Points négatifs: Long way from beach. Room a little musty smelling. Club a little loud right below us.

Points positifs: Le personnel était super gentil. Carla en particulier. Adoré :) La nourriture était excellente. Grâce à ce personnel de cuisine !! Vous revoir bientôt !

Points positifs: Le coin piscine était superbe. A proximité du bus.

Points négatifs: Trajet assez long pour aller à la plage. La chambre sentait un peu le moisi. Le club juste en dessous de nous était un peu bruyant

Points positifs: Views were great. Staff was friendly and accommodating.

Points négatifs: The sliding door to the balcony didn't lock. My reservation was not in the system correctly. Staff informed me it's a common occurrence with their staff.

Points positifs: Our room had a lagoon view and it was beautiful. The staff was friendly and professional. Great value for what we paid.

Points positifs: All is beautiful like the picture!

Points négatifs: The resturent have the best food i eat in mexico! Price is normal!

Points positifs: La vue était superbe. Le personnel s'est montré chaleureux et arrangeant.

Points négatifs: La porte coulissante donnant sur le balcon ne fermait pas à clé. Ma réservation n'apparaissait pas dans le système correctement. Le personnel m'a informé c'est une erreur récurrente avec leur personnel.