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Hôtels à Cancún

Hôtels à Cancún

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Basse saison septembre
Haute saison décembre
  Prix moyen (nuit en semaine) : 189 €
  Prix moyen (nuit le week-end) : 202 €

mois le moins cher

13%

baisse des prix estimée

période la plus chère

41%

hausse des prix estimée

(prix moyen sur les 2 dernières semaines)

dim. - jeu.

(nuit en semaine)

(prix moyen sur les 2 dernières semaines)

ven. et sam.

(nuit le week-end)

Questions fréquentes sur la réservation d’un hôtel à Cancún

Combien coûte un hôtel pas cher à Cancún ?
Au cours des 3 derniers jours, les utilisateurs KAYAK ont trouvé des chambres doubles à Cancún à partir de 5 €. Le prix moyen est de 144 €.
Combien coûte un hôtel à Cancún ce soir ?
Au cours des 72 dernières heures, des utilisateurs ont trouvé des hôtels à Cancún pour ce soir à partir de 17 €. Des utilisateurs ont également trouvé des hôtels 3 étoiles à partir de 17 € et des hôtels 4 étoiles à partir de 38 €.
Combien coûte un hôtel à Cancún ce week-end ?
Au cours des 72 dernières heures, des utilisateurs ont trouvé des hôtels à Cancún pour ce week-end à partir de 6 € par nuit. Des utilisateurs ont également trouvé des hôtels 3 étoiles à partir de 17 € et des hôtels 4 étoiles à partir de 41 €.
Quels sont les quartiers les plus populaires où séjourner à Cancún ?
For more information about Cancún's different neighborhoods, check out our Cancún's City Guide.
Comment trouver un hôtel à proximité ?
Découvrez nos cartes d'hôtels et trouvez une chambre à proximité.

Où dormir à Cancún ?

Avec nos cartes d'hôtels, trouvez une chambre dans le quartier idéal à Cancún : boutiques, restaurants, bars ou attractions touristiques, vous pouvez choisir votre priorité.

Meilleurs hôtels à Cancún

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Présentation Avis
Situé à Playa Mujeres, à côté d'un terrain de golf, ce complexe touristique donne directement sur la une plage. Gare maritime Punta Sam (0,9 km) • Playa Mujeres Golf Club (2,5 km) • Site archéologique d'El Meco (3,4 km) • Plage de Norte (6,1 km) • Parc national de Costa Occidental de Isla Mujeres (6,2 km)
10,0 Excellent
Points positifs: Food, atmosphere, size and the spa were amazing!
Points négatifs: We couldn't think of anything - other than more information on the website about no need to worry about making dinner reservations, how to get a taxi/shuttle from airport, the fact that Hydrotherapy session takes the full hour...
9,1 Excellent
Points positifs: Staff was very friendly and accommodating Landscaping beautiful.
Points négatifs: Room decorations a little disappointing for 700/night We have stayed at other hotels for this price and have had over the top decorated rooms. Rooms are a little sterile.
10,0 Excellent
Points positifs: The staff went out of their way to please us! it was really a pleasure to stay and we will definitely be there again and again! We really had a taste of haven!!!!! It was clean the landscaping was beautiful and the service was outstanding! Forget abut the massage...... they have the best of the best!!!
Points négatifs: I cannot imagine of anything better than that! KEEP DOING WHAT YOU GUYS ARE DOING!
Excellence Playa Mujeres - Adults Only - Cancún - Bâtiment
2
9,4 Excellent (2 535 avis)
dès 522 €
Présentation Avis
Bénéficiant d'un bel emplacement dans la zone de Playa Mujeres, cet hôtel de front de mer se trouve à côté d'un terrain de golf, à moins de 5 km de Gare maritime Punta Sam, Playa Mujeres Golf Club et Site archéologique d'El Meco. Plage Las Perlas et Jetée de Gran Puerto sont également à 15 km de distance.
10,0 Excellent
Points positifs: Le service était incroyable. Tout le monde était très sympa. Il y a beaucoup de restaurants et la nourriture était bonne. L'hôtel est grand mais il est très étendu ce qui fait qu'on se sent plus intime.
Points négatifs: Il n'y a aucune intimité dans la salle de bains.
8,5 Excellent
Points positifs: Les terrains sont très beaux. J'ai beaucoup aimé la configuration. Les gens sont très gentils. Vraiment un super endroit où aller.
Points négatifs: Je n'ai pas aimé c'est la salle de bains en verre. Aucune intimité.
10,0 Excellent
Points positifs: Tout est propre, savoureux, et conçu pour que les clients soient heureux.
Points négatifs: La climatisation n'était pas assez forte au restaurant
10,0 Excellent
Points positifs: Le personnel était excellent !! L'hôtel dans son ensemble était très propre et belle. J'y retournerai, c'est sûr !!
9,0 Excellent
Points positifs: Bien situé Services Environnement
Points négatifs: La cuisine Grands lits Coussins
10,0 Excellent
Points positifs: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.
Points négatifs: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!
10,0 Excellent
Points positifs: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!
Points négatifs: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.
9,7 Excellent
Points positifs: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure
Points négatifs: Sunscreen too expensive
9,7 Excellent
Points positifs: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!
Points négatifs: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.
Finest Playa Mujeres by Excellence Group - Cancún - Chambre
3
9,3 Excellent (2 342 avis)
dès 448 €
Présentation Avis
Bénéficiant d'un bel emplacement dans la zone de Playa Mujeres, cet établissement de front de mer se trouve à côté d'un terrain de golf, à moins de 5 km de Gare maritime Punta Sam, Playa Mujeres Golf Club et Site archéologique d'El Meco. Plage Las Perlas et Jetée de Gran Puerto sont également à 15 km de distance.
9,4 Excellent
Points positifs: This resort is massive with beautiful ground and kind staff. Room was huge, comfortable bed and was always cleaned
Points négatifs: Check in process was very inconvenient and frustrating. Even though checkin time was 3pm we couldnt do check in till 4 pm. As a compensation, my group received free hydrotherapy which was nice. The next day, i had to change the room because finest didnt reserve two rooms next to each other even though i reserved two rooms. I was told that the room will be ready by 2pm but it wasnt ready till 4 pm again! I wasted a lot of time the first 2 days. They seriously need to improve their check in process, besides this, i loved my stay here.
10,0 Excellent
Points positifs: Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag.
Points négatifs: The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .
10,0 Excellent
Points positifs: Since your arrival to your departure, you are treated like royalty. Everything is top quality, everyone in the world should experience cancun in finest.
10,0 Excellent
Points positifs: I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time.
Points négatifs: The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.
Nizuc Resort and Spa - Cancún - Bâtiment
4
9,3 Excellent (1 944 avis)
dès 584 €
Présentation Avis
En choisissant Nizuc Resort and Spa, vous profiterez d'un séjour en plein centre de Cancún, (Zona Hotelera), à moins de 5 minutes en voiture de Playa Delfines et Ruines archéologiques El Rey. Les équipements et services proposés incluent un centre d'affaires, un service de location de limousines/berlines et un service d'arrivée express. Si vous devez organiser une réunion à Cancún, faites confiance à ce complexe qui dispose d'espaces événements mesurant 765 mètres carrés et comprenant un centre de conférence. Un parking gratuit est disponible dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: L'architecture
10,0 Excellent
Points positifs: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.
Points négatifs: Nothing to doesn't like there.
Hyatt Ziva Cancun - Cancún - Bâtiment
5
9,2 Excellent (5 873 avis)
dès 534 €
Présentation Avis
Sur la plage et les pieds dans le sable, dans le secteur de Zona Hotelera, cet hôtel se situe à quelques pas de sites comme: Plage de la Gaviota Azul et Aquarium Delphinus Dreams. Plage Forum et Plage de Caracol se trouvent également à moins de 5 minutes de là.
10,0 Excellent
Points positifs: Le personnel, les services et le paysage est extraordinaire
9,4 Excellent
Points positifs: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Points négatifs: Intermitent Wifi and Cable TV, extra charges for additional person.
8,2 Excellent
Points positifs: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Points négatifs: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
10,0 Excellent
Points positifs: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
9,1 Excellent
Points positifs: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Points négatifs: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Riu Palace Las Americas - Cancún - Bâtiment
6
9,2 Excellent (3 882 avis)
dès 297 €
Présentation Avis
Se trouvant dans la zone de Zona Hotelera, cet établissement en bord de plage est à côté d'un terrain de golf, à quelques pas de sites comme: Centre commercial Plaza Caracol et Plage de Caracol. Cancún Center (centre de congrès) et Plage Forum se trouvent également à moins de 10 minutes de là.
10,0 Excellent
Points positifs: Tout était incroyable. Le "tout inclus" est le meilleur.
Points négatifs: Difficile de trouver quelque chose qui n'était pas terrible. Nous y retournerons.
10,0 Excellent
Points positifs: Les chambres sont propres le personnel courtois
Points négatifs: La pluie
8,2 Excellent
Points positifs: Le personnel le plus sympa que j'aie jamais rencontré.
10,0 Excellent
Points positifs: Tout ce qu'il faut. La chambre de la salle de bains et toilettes. Le personnel était très serviable et sympathique.
Points négatifs: Il n'y a rien. Tout était génial !
7,7 Bien
Points positifs: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.
Points négatifs: When we arrived to the hotel, the people in the frontdesk couldnt find the reservation of Kayak and tell me that they never had a reservation of this company before. I had to wait for 2 hours before they could assign me a room. I made a second reservation for one more night and they made me go to the desk 3 more times. The person in charge was Daniel the second day .
10,0 Excellent
Points positifs: Nearly everything was absolutely amazing. Having room service and access to Riu cancun was also a huge plus.
Points négatifs: The gym didnt have AC sometimes.
9,4 Excellent
Points positifs: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.
Points négatifs: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.
10,0 Excellent
Points positifs: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!
Points négatifs: The room had a musty odor which after the second day I got used to.
10,0 Excellent
Points positifs: great hotel,staff all very friendly.hotel is kept immaculate as are the rooms.good plus is the hotel is now adults only.Evening buffet restaurant is superb so much choice and good quality,steak and lobster anyone?AB in the bar is superb like a one man whirlwind couldn't finish a drink without another one being served.
5,3 Correct
Points positifs: Right next to the beach
Points négatifs: Food was not good and they used cheap alcohol and didn't know how to make drinks correctly. On top of that service was bad and facilities are run down. Right when I checked in they gave us a room that was already occupied. It was so embarrassing walking in on someone else.. my friends AC didn't work well. The gym was old. They Japanese restaurant served cheap sake from Shanghai! Who drinks sake from Shanghai and not Japan!? Would never return or recommend.
10,0 Excellent
Points positifs: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.
Points négatifs: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,
Le Blanc Spa Resort - Adults Only - Cancún - Chambre
7
9,2 Excellent (1 150 avis)
dès 668 €
Présentation Avis
Sur la plage et les pieds dans le sable, dans la zone de Zona Hotelera, cet hôtel se trouve à 10 minutes de marche de sites comme: Plage de Chac Mool Beach et Plage Forum. Cancún Center (centre de congrès) et Plage de Caracol se trouvent également à moins de 2 km de distance.
9,4 Excellent
Points positifs: La cuisine et le service
Points négatifs: Nous avions réservé en front de mer. J'avais une vue partielle sur l'océan. Sinon, elle n'était pas une mauvaise chose à dire
9,4 Excellent
Points positifs: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic
Points négatifs: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else
9,1 Excellent
Points positifs: Everything
Points négatifs: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.
9,1 Excellent
Points positifs: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Points négatifs: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.
Riu Palace Peninsula - Cancún - Bâtiment
8
9,1 Excellent (5 868 avis)
dès 295 €
Présentation Avis
Se trouvant dans le secteur de Zona Hotelera, cet établissement en bord de plage est à côté d'un terrain de golf et à 15 minutes à pied de sites comme: Parc Jardín del Arte et Plage Tortuga. Plage Playa Linda et Plage de Caracol se trouvent également à moins de 5 km de distance.
10,0 Excellent
Points positifs: Tout
8,0 Excellent
Points positifs: La chambre était très agréable et la propreté de l'hôtel était super.
Points négatifs: La nourriture était insuffisante mais c'est un peu compréhensible dans un resort.
10,0 Excellent
Points positifs: Le service, la nourriture, la situation et divertissement
10,0 Excellent
Points positifs: Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean
Points négatifs: There was nothing I do not like about this place
10,0 Excellent
Points positifs: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.
Points négatifs: Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.
5,7 Correct
Points positifs: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.
Points négatifs: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.
7,4 Bien
Points positifs: Great seating and overal service was wonderful....but....
Points négatifs: i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.
7,4 Bien
Points positifs: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.
Points négatifs: Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
Fiesta Americana Condesa Cancun - Cancún - Bâtiment
9
9,1 Excellent (5 495 avis)
dès 382 €
Présentation Avis
Sur la plage et les pieds dans le sable, dans la zone de Zona Hotelera, cet hôtel se trouve à 10 minutes de marche de sites comme: Aquaworld et Museo Maya de Cancún. Playa Delfines et Ruines archéologiques El Rey se trouvent également à moins de 3 km de distance.
7,1 Bien
Points positifs: Belle piscine et bons bars. Les chambres sont confortables. Près de la plage.
Points négatifs: Le personnel veut toujours des pourboires. Les chambres ne sont pas propres. Il n'y a rien à faire le soir. Pas assez d'alcool dans les boissons. Pas assez de variété dans les plats.
9,4 Excellent
Points positifs: La nourriture était extraordinaire
Points négatifs: Multipropriété vendeur est ennuyeuse
9,1 Excellent
Points positifs: Le plus sympa et serviable que je connaisse. Ils font définitivement un effort supplémentaire avec le sourire.
Points négatifs: La nourriture était une déception, et l'alcool n'était pas le meilleur. Peut-être ils pourraient avoir plus de variété et une étagère supérieure . Vous pourriez proposer un surclassement en formule tout inclus afin d'offrir plus de choix. La formule toute incluse pourrait exiger une autre bande de couleur et faire payer un supplément.
4,5 Correct
Points positifs: C'était correct. Rien de spécial. C'était trop cher pour la qualité. Le personnel est disponible.
Points négatifs: Vieux resort. Les chambres étaient froides même si j'ai pris l'une des meilleures chambres avec vue sur la mer. La serrure ne marchait pas. Porte restée coincée plusieurs fois. Pour moi, cela ne vaut pas le prix que nous avons payé.
9,6 Excellent
Points positifs: Un service excellent, le meilleur que j'aie jamais eu
Points négatifs: Je suis dans une clinique maintenant avec tous les symptômes typiques de "Mexico", mais sauf si c'est à cause d'insectes dans la chambre, c'est pas de leur faute.
10,0 Excellent
Points positifs: La nourriture était excellente, ainsi que l'emplacement. Excellent service dans tout l'hôtel.
Points négatifs: Les lits n'étaient pas très confortables
4,0 Correct
Points positifs: Près de la plage, boissons gratuites
Points négatifs: Le personnel était désagréable. Les chambres et les restaurants étaient bien chaud et humide. Le service était de mauvaise qualité.
10,0 Excellent
Points positifs: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach. Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights. Would definitely stay hear again in the future.
6,5 Bien
Points négatifs: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
10,0 Excellent
Points positifs: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
7,1 Bien
Points positifs: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Points négatifs: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
10,0 Excellent
Points positifs: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Points négatifs: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
Marriott Cancun Resort - Cancún - Bâtiment
10
9,1 Excellent (3 930 avis)
dès 195 €
Présentation Avis
Vos vacances balnéaires paradisiaques vous attendent au Marriott Cancun Resort, un refuge cinq étoiles situé à quelques minutes du centre commercial Kukulcan Plaza, du Coco Bongo et d'autres sites touristiques prisés. Profitez de chambres haut de gamme, de tout un choix de restaurants séduisants et de grands espaces dédiés aux événements.
10,0 Excellent
Points positifs: Superbes chambres et entrée. La nourriture était bonne, mais excessivement cher. Jardins étaient très bien entretenus. Le personnel a été professionnel et courtois.
Points négatifs: Rien
9,4 Excellent
Points positifs: Personnel adorable, belle plage, grande piscine et jacuzzi
10,0 Excellent
Points négatifs: J'ai vraiment adoré. Pas mal mon commentaire.
8,8 Excellent
Points positifs: J'ai vraiment apprécié tout !
Points négatifs: Pas de machine à café dans les chambres
7,0 Bien
Points positifs: Lit confortable. Plage. Piscine petit déjeuner
Points négatifs: Annoncé comme tout compris mais ce n'est pas le cas. Il y a beaucoup de travaux au niveau supérieur
8,0 Excellent
Points positifs: Location was perfect. Guests were very polite.
Points négatifs: What little money (pathetic amount) Marriott pays their employees and knowing that the employees are charged for what little food they eat on site. Cleaning staff was great, front desk very helpful. Tour operator was not helpful.
10,0 Excellent
Points positifs: Great beach Lots of beach chairs Good service Great beachfront views Big rooms with big balconies
Points négatifs: Some better restaurant options--more authentic/local Outside breakfast dining option would have been nice Had a big balcony but some sun lounging chairs would have been nice
8,6 Excellent
Points positifs: Loved the location of the hotel right on the water. We were there at the end of September, so it wasn't too crowded. The hotel was absolutely beautiful with great seating if you want to have a nice chat over coffee with your friends, like I did. The rooms were very clean and housekeeping did a great job each day of restoring it back to new. The gym was great - I actually went every single day. Overall everything about this hotel was pretty great, especially for the price. The hotel is close to a bus line in order to access main parts of town, i.e. Market 28 and the nightlife. The Champion restaurant/bar that attaches to the hotel has good food and fun karaoke at night, and wasn't too crowded either.
Points négatifs: There wasn't a lot of cheap food options nearby the hotel, which made it slightly difficult to stay on a budget (since we weren't all inclusive).
9,1 Excellent
Points positifs: Staff was friendly and very helpful; good location with bus stop right in front, and of course, right on the beautiful beach; several restaurants in the hotel
Points négatifs: pool is pretty simple, not huge, (but still very nice)
9,4 Excellent
Points positifs: The rooms were clean, the facilities were great, and the service was incredible. Everyone we encountered was so nice, attentive, and helpful! There are tons of chairs on the beach and a good number with umbrellas for those who want shade. The staff at the beach bar were always so nice and fast. They will make sure you have everything you need for the whole day. Get the Ceviche -- it's great!
Points négatifs: Check-in/Check-out were a bit rough. While the staff was still very friendly, both processes were veryyyy slow.
8,8 Excellent
Points positifs: I love the family oriented atmosphere.
Points négatifs: The cleansing product used the smell is too strong and the bath tub can be a little cleaner and the light switch needs cleaning.
Secrets The Vine Cancun Adults Only - Cancún - Bâtiment
11
9,1 Excellent (3 909 avis)
dès 477 €
Présentation Avis
Se trouvant dans le secteur de Zona Hotelera, cet hôtel en bord de plage est à côté d'un terrain de golf et à 15 minutes à pied de sites comme: Plage Las Ballenas et Aquaworld. Cancun Interactive Aquarium et La Isla (centre commercial) se trouvent également à moins de 3 km de distance.
9,7 Excellent
Points positifs: Tout est de première classe.
Points négatifs: Bien situé Chambre étaient horribles.
10,0 Excellent
Points positifs: Tout était génial !
Points négatifs: Le lavabo était dans la deuxième chambre
10,0 Excellent
Points positifs: Tout était au-delà de nos attentes! Épatant ! Un vrai rêve ! Je le recommande sans réserve à tous.
8,5 Excellent
Points positifs: Super suite junior Plage agréable Le personnel est génial
Points négatifs: J'y penserais à deux fois si vous voyagez seul. C'est un hôtel avec des couples et des familles.
8,0 Excellent
Points positifs: La nourriture est bonne.
Points négatifs: Personnel désagréable (Darcel) et pas du tout professionnel
10,0 Excellent
Points négatifs: Argumentaire de vente de club de vacances.
10,0 Excellent
Points positifs: On a adoré l'hôtel et les jardins. La plage était parfaite. Le service était excellent et attentif à tous vos besoins. Il y avait un problème avec notre chambre et il a été réglé en quelques minutes. La nourriture est bonne. J'étais là pour un mariage, avec un gros groupe ; beaucoup de plaisir avec pas un seul souci.
10,0 Excellent
Points positifs: La nourriture, la plage, hôtel, personnel attentif.
Points négatifs: La femme de ménage a volé $100. Pas beaucoup de prises électriques dans la chambre.
10,0 Excellent
Points positifs: L'hôtel était magnifique. Tout était très propre. Ils avaient un excellent service à la clientèle. Ils anticipent vos besoins et ils faisaient exactement ce qu'il fallait. Le personnel était super sympa et très heureux.
Points négatifs: Il n'y a rien à ne pas aimer.
3,1 Médiocre
Points positifs: Les équipements étaient bien.
Points négatifs: Horrible expérience dans l'ensemble. Je me suis cassé les dent avec la nourriture du service de chambre et personne ne semblait s'y intéresser. Le voyage était un cauchemar.
10,0 Excellent
Points positifs: J'ai tout aimé, la proximité de l'aéroport, le personnel est sympa, le buffet du petit déjeuner est bien organisé avec beaucoup de choix, délicieux restaurants et belle piscine à débordement
10,0 Excellent
Points positifs: Le meilleur hôtel que je connaisse. Service de classe mondiale. Je recommande à tout le monde.
Points négatifs: Tout était parfait
9,7 Excellent
Points positifs: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.
Points négatifs: You have to get up early to reserve your spot at the very crowded pool. It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.
8,5 Excellent
Points positifs: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.
Points négatifs: The food at the restaurants is really bad, plates are extremely small, food is poorly cooked and the service is also pretty bad. It’s a shame because the restaurants all are very nice and the hotel is beautiful.
10,0 Excellent
Points positifs: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.
Points négatifs: There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.
9,1 Excellent
Points positifs: It is top three resorts in Cancun easily.
Points négatifs: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.
8,8 Excellent
Points positifs: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.
Points négatifs: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.
Hyatt Zilara Cancun - Adults Only - Cancún - Bâtiment
12
9,1 Excellent (3 366 avis)
dès 490 €
Présentation Avis
Se trouvant dans la zone de Zona Hotelera, cet hôtel en bord de plage est dans le quartier des divertissements et à 2 km de sites comme: Plage de Chac Mool Beach, La Isla (centre commercial) et Cancun Interactive Aquarium. Plage Forum et Cancún Center (centre de congrès) se trouvent également à moins de 3 km de distance.
10,0 Excellent
Points positifs: Le personnel était toujours agréable et attentionné. Très bel hôtel.
10,0 Excellent
Points positifs: Tout y est parfait !
10,0 Excellent
Points positifs: Tout était parfait, cet hôtel ne manquait de rien. Chaque détail était étudié. Quel merveilleux hôtel !
10,0 Excellent
Points positifs: Superbe vue de la plage Chambre confortable avec une vue sur la piscine et sur la plage Personnel très sympathique !
Points négatifs: Repas excellent si vous êtes un amoureux des fruits de mer. Si ce n'est pas le cas, c'est plus difficile. besoin d'ajouter des épices au menu de petit-déjeuner.
10,0 Excellent
Points positifs: Super service ! Plage très propre! Très bon restaurant ! Supers chambres ! J'ai adoré le coin "réservé aux adultes". ! Dans l'ensemble, vacances parfaites !
Points négatifs: Il n'y a rien que nous n'ayons pas aimé !
8,8 Excellent
Points positifs: On a apprécié un bon repas et le service était génial
Points négatifs: Il n'y avait aucun bar de nuit et il n'y a rien à faire après 21 h 00. Une petite sélection de restaurants pour le dîner
10,0 Excellent
Points positifs: Le meilleur sur le Strip
9,7 Excellent
Points positifs: Les massages dans le centre thermal était incroyable !
7,7 Bien
Points positifs: On mange vraiment bien et d'autres choses.
Points négatifs: Chambre avec deux lits séparés. Très confortable
8,8 Excellent
Points positifs: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.
10,0 Excellent
Points négatifs: Plus besoin d'animation nocturne.
10,0 Excellent
Points négatifs: Parfait hôtel diminué du sport
10,0 Excellent
Points positifs: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Points négatifs: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.
6,8 Bien
Points positifs: Room was clean. Staff were friendly and helpful.
Points négatifs: Food is just okay. Not sure if it's because it wasn't peak season by then.
10,0 Excellent
Points positifs: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Live Aqua Beach Resort Cancun - Cancún - Bâtiment
13
9,1 Excellent (2 907 avis)
dès 513 €
Présentation Avis
Sur la plage et les pieds dans le sable, dans le secteur de Zona Hotelera, cet hôtel se situe à quelques pas de sites comme: Musée de la téquila et Cancun Interactive Aquarium. La Isla (centre commercial) et Aquaworld se trouvent également à moins de 3 km de distance.
10,0 Excellent
Points positifs: Magnifique propriété, la nourriture délicieuse, excellente situation. Je le recommande vivement !
Points négatifs: Le personnel est arrogant jusqu'à revendre les produits autres
6,0 Bien
Points positifs: La nourriture n'était vraiment pas bonne, cet établissement pourrait être rénové
7,1 Bien
Points positifs: Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.
Points négatifs: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel. Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
10,0 Excellent
Points positifs: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Points négatifs: that I couldn't stay longer
6,2 Bien
Points positifs: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
10,0 Excellent
Points positifs: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Points négatifs: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
10,0 Excellent
Points positifs: The perfect hotel - paradise.
Points négatifs: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
10,0 Excellent
Points positifs: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.
Points négatifs: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.
9,1 Excellent
Points positifs: The pools are amazing, the grounds well kept and the staff are all friendly.
Points négatifs: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
5,4 Correct
Points positifs: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Points négatifs: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Beach Palace - Cancún - Chambre
14
9,1 Excellent (1 910 avis)
dès 435 €
Présentation Avis
Sur la plage et les pieds dans le sable, dans la zone de Zona Hotelera, cet établissement se trouve à 10 minutes de marche de sites comme: Zone archéologique de Yamil Lu'um et Cancun Interactive Aquarium. La Isla (centre commercial) et Plage Forum se trouvent également à moins de 3 km de distance.
8,0 Excellent
Points positifs: Employees were nice & service prompt, delivery quicker than told for room service/delivery. Pool was good, beach was great except for some seaweed. Massage was excellent best I've had in a long time! Food in buffet was good, did not try any specialty restaurants. Loved the cafe by the beach that served coffee and snacks. Coffee is really good, hot or cold, no sugar needed. The ice cream is really rich & smooth like gelato in Italy.
Points négatifs: Kids club needs a better area not too god for older kids. My son was six and not much for him to do except video games. Other than basic drinks, margaritas & rum & coke, could be better good; drinks better if ordered in the restaurants.
6,2 Bien
Points positifs: Beach location
Points négatifs: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.
The Ritz-Carlton Cancun - Cancún - Bâtiment
15
9,1 Excellent (1 667 avis)
dès 425 €
Présentation Avis
Laissez-vous tenter par l'établissement The Ritz-Carlton, Cancun, l'un des meilleurs hôtels de luxe du Mexique. Notre hôtel de Cancún se démarque de la concurrence grâce à ses restaurants exceptionnels ainsi qu'à ses magnifiques chambres avec vue sur l'océan.
10,0 Excellent
Points positifs: Super service sans pareil. Une atmosphère vraiment chaleureuse et accueillante
7,1 Bien
Points positifs: Impeccable Tranquille Bien situé
Points négatifs: Le spa est pas à la hauteur d'un hôtel 5 étoile Peu de choix pour le déjeuner
10,0 Excellent
Points positifs: Le personnel de la réception
10,0 Excellent
Points positifs: This resort has the best beach and pool service we've ever experienced.
Points négatifs: The resort was hosting other large convention-type groups with some immature guests.
8,8 Excellent
Points positifs: Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.
Points négatifs: Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.
9,3 Excellent
Points positifs: Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.
Points négatifs: Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.
9,7 Excellent
Points positifs: the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
Points négatifs: The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.
Sun Palace - Cancún - Bâtiment
16
9,1 Excellent (1 129 avis)
dès 407 €
Présentation Avis
Sur la plage et les pieds dans le sable, dans la zone de Zona Hotelera, cet établissement se trouve à 5 km de sites comme: Playa Delfines, Ruines archéologiques El Rey et Aquaworld. Museo Maya de Cancún et Parc aquatique Wet n' Wild Cancun se trouvent également à moins de 5 km de distance.
10,0 Excellent
Points positifs: The overall property was beautiful. The pools were great and we had a lot of fun playing pool volleyball everyday. The food was great and had enough options to never get bored. The service was wonderful and we are so glad we were able to get the upgrade to the Grand level room with Concierge through our Kayak booking!
10,0 Excellent
Points positifs: The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!
Points négatifs: The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.
10,0 Excellent
Points positifs: I spent my honeymoon here and it was amazing. The food is excellent and there's a lot of variety. Our room looking out on the beach was perfect and a fully stocked liquor cabinet was a nice surprise. The guest relations people helped us use the majority of our resort credit on excursions we loved.
Points négatifs: I didn't like how the first thing you do after checking in is having to sit down with a guest relations person who tries to get you to attend a timeshare tour. We told them no outright and they didn't bother us about it again however.
10,0 Excellent
Points positifs: Everything was amazing from the moment we arrived. The front desk greets you with a refreshing welcome drink, cold towels to cool off and a flower for me. The hotel staff is amazing, food is excellent and drinks and alcohol selection are great and on the high end side. If you're looking for a romantic getaway, couples only, no kids, this is a great place. Oh yeah, the beach is amazing too!!!
Royal Service at Paradisus Cancun - Cancún - Bâtiment
17
9,1 Excellent (1 026 avis)
dès 392 €
Présentation
Sur la plage et les pieds dans le sable, dans le secteur de Zona Hotelera, cet établissement se situe à quelques pas de sites comme: Plage Las Ballenas et Aquaworld. Playa Delfines et Museo Maya de Cancún se trouvent également à moins de 3 km de distance.

Meilleurs hôtels à Cancún près de Centro de Convenciones de Cancún

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Grand Fiesta Americana Coral Beach Cancun - Cancún - Bâtiment
1
9,2 Excellent (3 306 avis)
dès 307 €
10,0 Excellent
Points positifs: Tout dans cet hôtel était extraordinaire !!! J'ai emmené mon mari pour son 40ème anniversaire. Le service était parfait dans tout l'hôtel. Les employés sont vraiment gentils et obligeants. La plage était magnifique, relaxante et la perfection tout autour!!
Points négatifs: Il n'y a rien !
8,0 Excellent
Points négatifs: Aucun service de navette
10,0 Excellent
Points positifs: Hôtel de luxe de grande qualité avec aménagement compact. Piscines et plage à environ une minute de marche de la zone principale du lobby. Plage contient peu de vagues et il est très facile d'y nager. Les bars et les restaurants étaient tous de haute qualité et relativement bon marché. J'ai pris une mini-suite, qui dispose d'un coin salon entre le lit et le balcon. Parfait pour se reposer dans l'après-midi. Il y a plein de bars, restaurants et discothèques à 5 minutes à pied si vous voulez vivre quelque chose en dehors de l'hôtel.
Points négatifs: Vraiment rien.
8,8 Excellent
Points positifs: Le personnel était excellent, très attentionné et serviable et surtout bilingue. Nous y étions en mars, et le temps était super, mais la plage est ombragée assez tôt dans l'après-midi. Nous avons dû nous déplacer autour de la piscine pour être au soleil. Heureusement, l'hôtel n'était pas complet, donc ce n'était pas un problème. Nous n'avons pas mangé au buffet, mais avons commandé sur le menu et la nourriture était très bonne.
8,5 Excellent
Points positifs: L'emplacement de l'hôtel proche de la ville, la beauté de l'hôtel et ses jardins, la propreté et l'entretien des équipements
Points négatifs: 1) Emplacement par rapport à la plage n'était pas le meilleur. Au cours du mois de février, l'hôtel bloquait le soleil depuis la piscine et la plage à environ 8 h du matin à 11 h du matin et puis encore autour de 4 h à 6 h. Plage et piscine dans l'ombre de l'hôtel. 2) Il y avait trop d'enfants pour ce qui se veut un hôtel luxueux. 3) Assurez-vous que vous utilisez le signal ne pas déranger de la chambre pour déclarer que vous voulez de l'intimité. Les femmes venaient chaque jour pendant que nous dormions ou nous habillions malgré nos cris - veuillez ne pas venir maintenant.
9,4 Excellent
Points positifs: L'emplacement de l'hôtel était parfait. Très près des magasins, des supermarchés, des restaurants, du ferry vers Isla Mujeres. La plage de l'hôtel était également très belle. Le resort lui-même était aussi incroyablement beau. Le personnel était très sympathique et très serviable. J'y retournerai sans hésiter.
Points négatifs: Nous avons dîné au restaurant mexicain une nuit, qui est un buffet, pas de menu. Le dîner était très cher et "inclut des boissons", cependant la sélection de boissons disponible était limitée aux options bon marché que je ne l'aurais pas commandé normalement. Nous avons aussi mangé un peu tard et il nous a semblé que la nourriture au buffet était là depuis longtemps. Dans l'ensemble, je conseille de manger à l'extérieur du complexe. Vous pourrez trouver de la nourriture à des prix inférieurs.
8,0 Excellent
Points positifs: Belle plage mais à l'ombre à partir de 15:00. Le personnel est sympathique. Restaurant Basilic incroyable.
Points négatifs: Les sachets de thé et café dans la chambre sont facturés comme si ils étaient des consommations du minibar. Vous avez à payer pour utiliser la salle de gym et le spa, même si la chambre que j'ai eu à m'a coûté US$500 la nuit !
9,7 Excellent
Points positifs: C'est juste sur la plage avec plein de piscines et bars pour vous relaxer. Le personnel est très professionnel et > 90 % sont bilingues. Il y a même une hutte de sports d'eau au bout de la plage où vous pouvez louer des jet-skis, parachute ascensionnel, jet pack d'eau, etc.
Points négatifs: Si vous êtes ici en hors saison comme nous l'avons fait, je note que la partie arrière de l'hôtel (où toutes les piscines et la plage se trouvent) ne donne pas sur le soleil !! Donc ça devient sombre un peu tôt à notre goût. Le crépuscule derrière le grand hôtel à 15 h chaque jour. Nous avons commencé à nous réveiller à 8 h du matin pour tirer parti de notre journée une fois que nous avons découvert cette dure réalité.
10,0 Excellent
Points positifs: L'emplacement était génial, à 5 minutes à pied du Coco Bongo zone tranquille. Le service était parfait, le personnel était très gentil et a toujours demandé si nous avions besoin de quelque chose. La plage de l'hôtel est incroyable et très confortable depuis la zone de la piscine. Notre chambre était parfaite, propre et confortable
Points négatifs: Eau et café dans la chambre ne devrait pas être des frais supplémentaires.
10,0 Excellent
Points positifs: Le service est parfait
8,0 Excellent
Points positifs: Piscines et accès à la plage
Points négatifs: Tout était extra, rien compris, des restrictions sur nourriture/boissons à l'extérieur
10,0 Excellent
Points positifs: J'ai beaucoup aimé l'emplacement. Le personnel était fantastique, surtout au bar. Le buffet du petit déjeuner était excellent.
2,0 Médiocre
Points positifs: I like the facility
Points négatifs: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
10,0 Excellent
Points positifs: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Points négatifs: N / A
10,0 Excellent
Points positifs: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Points négatifs: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
10,0 Excellent
Points positifs: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
10,0 Excellent
Points positifs: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Grand Park Royal Cancún Caribe - Cancún - Bâtiment
2
8,5 Excellent (4 613 avis)
dès 258 €
Présentation Avis
Sur la plage et les pieds dans le sable, dans la zone de Zona Hotelera, cet établissement se trouve à 15 minutes de marche de sites comme: Plage de Chac Mool Beach et Plage Forum. La Isla (centre commercial) et Cancun Interactive Aquarium se trouvent également à moins de 2 km de distance.
10,0 Excellent
Points positifs: On adore le personnel d'animation Ubaldo, le responsable des restaurant et bar était incroyable ! Super hôtel propre Les douches à jets multiples était ce qu'il y a de mieux !
5,3 Correct
Points positifs: Location and some services.
Points négatifs: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
6,8 Bien
Points positifs: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Points négatifs: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.
8,5 Excellent
Points positifs: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Points négatifs: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.
Hotel NYX Cancun - Cancún - Bâtiment
3
8,0 Excellent (2 143 avis)
dès 138 €
Présentation Avis
Profitant d'un emplacement de choix à Cancún (Zona Hotelera), Hotel NYX Cancun est à moins de 15 minutes à pied de Cancun Interactive Aquarium et La Isla (centre commercial). Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 heures sur 24 et une consigne à bagages. Si vous devez organiser une réunion à Cancún, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 98 mètres carrés. Un parking gratuit est disponible dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: La plage sur la chambre était toujours propre, une vue magnifique, spacieuse. Le personnel était toujours prêt à rendre service, très gentil et agréable. Le inclus dans votre petit déjeuner était mieux que ce à quoi je m'attendais. Aussi bien que l'hôtel soit très proche du centre ville. Je recommande cet hôtel à mes amis. 5 Étoiles ! Je reviendrai sans aucun doute dans cet hôtel.
Points négatifs: Nous avons tout aimé.
10,0 Excellent
Points positifs: Cet hôtel est vraiment magnifique ! Le personnel, très serviable, les chambres sont à couper le souffle. Il y avait une grande suite avec une immense balcon ouvert avec vue sur la mer ! Les boissons sont juste correctes, rien d'extraordinaire, mais la nourriture était délicieuse
6,5 Bien
Points positifs: L'emplacement au bord de la plage
Points négatifs: La nourriture était horrible. Ne vaut pas la peine avec le tout compris
6,0 Bien
Points négatifs: Nous avons contracté un taxi avec l'hôtel pour notre retour à l'aéroport, mais ils n'ont jamais appelé le taxi. Ils ont fini par obtenir un taxi et ils nous ont fait payer 800 pesos. certaines fois ils donnent des informations contradictoires.
9,7 Excellent
Points positifs: L'hôtel a été entièrement rénové et toutes les chambres sont neuves. Le petit déjeuner est bon et ainsi que les dîners.
Points négatifs: J'aurais aimé qu'il ait un peu des meilleurs matelas, mais il s'agit toujours d'un super hôtel, très bien situé, et à un excellent prix.
7,1 Bien
Points positifs: La chambre et la vue était superbe. Beaucoup d'espace, un coin salon et un balcon. Super plage et un bar/restaurant.
Points négatifs: Départ Confirmé à 3:30 réveil automatique confirmé 3 fois. Nous n'avons pas eu d'appel de réveil. Bonne chose que nous avions mis l'alarme sur nos téléphones.
10,0 Excellent
Points positifs: Le personnel était très sympathique et serviable. La chambre était spacieuse, le lit confortable, et vue de la plage. Nous avons été très satisfaits de notre séjour ici.
3,1 Médiocre
Points positifs: Jeu de couleurs était agréable ! Dispose d'un coffre-fort dans la chambre.
Points négatifs: L'ascenseur n'allait pas jusqu'à dans ma chambre au 6ème étage, il fallait monter et descendre 75 marches avec une tonne de bagages (horrible). L'eau a pris environ 10 minutes pour devenir tiède (pas d'eau chaude dans ma chambre, je l'ai signalé au personnel, rien a été fait à ce sujet !!!) Le lit King size était DUR. 1 seule serviette de toilette dans la chambre.
5,7 Correct
Points positifs: Très bel emplacement! Charmante terrasse de restaurant au bord de la plage !
Points négatifs: Les services d'entretien étaient extrêmement mauvais ! La chambre sentait mauvais et le personnel n'arrivait pas à gérer le nettoyage très efficacement !
6,0 Bien
Points positifs: Bien situé sur l'eau, à proximité des boutiques et des restaurants.
Points négatifs: Pas d'ascenseur, la chambre ne donne pas l'impression d'être propre. La salle de bain était très vieillotte.
8,0 Excellent
Points positifs: Son emplacement et la vue depuis la piscine, la chambre, le restaurant. La cuisine servie au restaurant est excellente.
Points négatifs: Pas d'ascenseurs, restaurant avec peu de choix au menu pour des séjours plus longs. J'ai mangé tout le menu en 2 jours.
5,7 Correct
Points négatifs: Originally booked into a BASIC room and that would be a compliment. The furniture was similar to a thrift store and had one window maybe 3 feet square. The ac worked but could not adju
10,0 Excellent
Points positifs: The location was excellent. You can easily walk to several shopping centers nearby (or take the city bus, which stops just outside of the hotel). The staff was always courteous and helpful. The view from my room was beautiful and there was live music at the beachfront restaurant every night. I sat on my balcony and relaxed while listening to the music each night. I highly recommend NYX!
Points négatifs: There was no hot water for the shower or sink. This led to some very chilly showers on the days I had to wake up at 4 a.m. or 5 a.m. This didn't bother me, but I was on the 6th floor and there's no elevator so be prepared to potentially get a workout.
6,0 Bien
Points positifs: Malls within resonable walking distance in both directions.
Points négatifs: The basic room in which we stayed desperately needs a renovation. The room didn't have a working safe, as the lock was broken, and the fridge didn't cool either.
2,8 Médiocre
Points positifs: Location
Points négatifs: First room they gave us was an old room, with rusted lamp shades, cloth shower curtain with mold, hard dryer plug fused and melted to the outlet (when I confronted the front desk about this she told me "did you call maintenance?"... for what? so they can rewire the entire room??), we arrive and there was a plate of discarded food on the building steps, when I told the front desk she told me that it was room service... 20 hours later the plate was still there. After the first night thy switched us to one of the new rooms, still had an ancient mattress, and the pipes smelled like sewers when you flushed. NEVER AGAIN.
7,1 Bien
Points positifs: Complimentary wi-fi. Centrally located--within walking distance to restaurants/shopping. A bus stop right outside the hotel takes you to downtown in under 10 minutes. Beach front. Friendly staff. Modern rooms. Good breakfast.
Points négatifs: Construction is going on next door and they work well past midnight--can hear the use of heavy machinery in one of the two rooms I booked. Sheets had stains. Both rooms had a strong odor coming from the drain in the shower. The bar, restaurants, and room service only accept credit/debit as a form of payment, You can hear everything in the hallway from the room.
4,5 Correct
Points positifs: We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.
3,1 Médiocre
Points positifs: The location is good; a short walk to the luxury shopping at La Isla Mall.
Points négatifs: Upon checkin, we were surprised with an upcharge of $52 for an additional guest. I had booked two rooms for a total of three people for $368 for one night. The website stated that the rooms were two person occupancy. When I explained to the staff that we were only going to be there for a few hours as we had a 4:00 a.m. departure, the staff was unwilling to make any concessions. When I arrived, there was no concierge at the taxi driveway. I lugged four bags up a flight of stairs in hot sticky late afternoon weather. Upon entering the lobby, the staff ignored us and made no effort to hold open a door or assist with luggage. The room was moldy, dingy and poorly lit with fluorescent lighting. The pillows were thin and inadequate for a room at this price point; there was a top sheet, but no blanket or any sort of comforter. Just a sheet. The pool, and surprisingly, even the hot tubs, were full of young and loud children. The water in the shower never reached above a slightly warm temperature. There was no lock provided for the old-style room safe in the room. The wifi did not work in the room at all. The concrete construction of the room made it impossible to get ANY cellular service in the room. After having dinner, we returned to the room at 11:00 p.m. and there was a live band performing in the pool bar no less than 15 feet from our room. There were no visible patrons, only a band and a couple of bartenders. Upon checkout (at 4 a.m.) there was no staff to assist with luggage, so I, once again, schlepped the bags down a long staircase to the taxi staging area. A security guard was roused from sleep and kindly called a cab for us. This hotel is an example of why I no longer stay in Cancun; the towns further south are much more calm and relaxing. I am typically a very positive reviewer, but this hotel is substandard and the staff does not seem to care. Stay elsewhere if you can; NYX it off of your list of prospective hotel accommodation providers.
7,7 Bien
Points positifs: Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.
Points négatifs: Get the all inclusive package! If not they will nickel and dime you for everything including a glass of water. I would go back but only as an all inclusive. Alot of smokers.... And they didn't use an ashtray but not the resort's fault.
6,0 Bien
Points positifs: I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds
Points négatifs: The worst part... the only time i used my debit card was in the lobby ATM.. When I returned from my trip, charges starting appearing from Mexico, Dubai, and other countries! My bank is great so I'm not even concerned, other then I am without a debit card for one week. By the way.. $2k in charges, yes, they went all out. Glad they will get nothing because I caught it early (not the hotel, but whoever stole my number from the ATM) I paid the hotel of course. I don't like my room cleaned while I'm there so I placed the Do Not Disturb sign. Guess! Yes, they walked in on my fiancee, and another day they walked in and did the bed. By the way, they went through out things. How do I know, If you travel much, you know where your things are. Nothing taken except my privacy and well my money from the ATM. The cleaning staff is grumpy but the behind the counter staff is a lot friendlier. The only reason I stayed is because I was going to leave the first day I got there and search for another hotel, but they game bigger room. And by bigger, I mean a regular size hotel room with only two towels and a floor mat. Wait, two towels? lol All I can do is laugh and now I know to just go for a big chain hotel like I usually do and skip the romanticism. I will make up for the romance with dinners and shows. Thank you for reading. Good Luck
4,8 Correct
Points positifs: Hotel seems very nice at first glance. Modern lobby, two swiming pools, waterfront to the warm Caribbean, However... The hotel stinks, a mixture of mildew a specific cleaning agent and sewage. The room was too cold and it was impossible to adjust the temperature (two nights and two lobby phone calls). I know it sounds capricious but something is broken in this hotel. I suggest finding something in isla mojeres straight from airport if everything is booked and this is a last option.