Points positifs: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Points positifs: The staff, property, services, and landscape are amazing
Points positifs: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Points négatifs: There were some things that we wished were better.
We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy.
And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was.
The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice.
I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
Points positifs: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Points négatifs: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Points positifs: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Points négatifs: Intermitent Wifi and Cable TV, extra charges for additional person.
Points positifs: Le personnel, les services et le paysage est extraordinaire
Hyatt Ziva Cancun All Inclusive is a great choice for your beach stay in Cancún. Les 3 piscines extérieures vous permettront de passer des moments de détente, tandis que ceux souhaitant se faire chouchouter pourront profiter des massages, des soins du visage et un service de manucure et pédicure. L'établissement Moongate, l'un des 12 restaurants, sert des spécialités asiatiques et est ouvert pour le dîner. Vous profiterez ici de 3 bars/lounges et de une terrasse sur le toit, idéal pour vous plonger dans les vacances! De plus, les chambres de ce complexe touristique de luxe vous chouchoutent grâce à des articles gratuits dans le mini-bar et une literie de qualité supérieure.
Points positifs: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic
Points négatifs: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else
Points positifs: Everything
Points négatifs: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.
Points positifs: The food and service
Points négatifs: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say
Lauréat du prix??? en 2013, Le Blanc Spa Resort All Inclusive Adults Only est un établissement haut de gamme au bord d'une plage où vous profiterez de cabines (en supplément), de parasols et d'un terrain de volley. Petit plus appréciable, vous serez à moins de 10 minutes en voiture de La Isla. 3 piscines extérieures vous permettront de passer des moments de détente, tandis que ceux souhaitant se faire chouchouter pourront profiter des massages aux pierres chaudes, des soins d'aromathérapie et des soins d'hydrothérapie. L'établissement Blancintl, l'un des 5 restaurants, sert des spécialités internationales et est ouvert pour le petit-déjeuner, le déjeuner et le dîner. Dans ce complexe touristique de luxe, vous profiterez sur place de 2 bars en bord de piscine, de 4 bars/lounges et de petits plus haut de gamme comme des articles gratuits dans le mini-bar et une baignoire à jets.
Points positifs: Room was clean. Staff were friendly and helpful.
Points négatifs: Food is just okay. Not sure if it's because it wasn't peak season by then.
Points positifs: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Points positifs: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Points négatifs: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.
Points positifs: Beautiful poolside view of the beach
Comfortable room with amazing view of pool and beach
Points négatifs: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!
Points positifs: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Points positifs: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!
Points négatifs: There is nothing we didn't like!
Points positifs: We liked a good food and service was excellent
Points négatifs: There was no night bar and nothing to do after 9pm.
A small selection of restaurants for dinner
Points positifs: Best on the strip
Points positifs: the massages at the spa were incredible!!
Points positifs: Nice food and stuff.
Points négatifs: Room with two separate beds. Uncomfortable
Points positifs: 레스토랑 어디든 다 맛있고 친절했습니다
수영장이 넓어 이용에 불편이 없었고 만들어주는
칵테일, 마가리따 모두 만족스러웠습니다.
룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어
뷔페에서 먹는것보다 더욱 만족스러웠습니다.
Hyatt Zilara Cancun - Adults Only - All Inclusive est un havre de détente niché au bord d'une plage idéale où vous profiterez de cabines gratuites, de parasols et d'un bar de plage et petit plus appréciable, vous serez à moins de 5 minutes en voiture de La Isla. Les 2 piscines extérieures vous permettront de passer des moments de détente, tandis que ceux souhaitant se faire chouchouter pourront profiter des massages, des enveloppements détoxifiants et des soins d'hydrothérapie. Servant des spécialités de la cuisine mexicaine, l'établissement La Adelita Cantina figure parmi les 6 restaurants et 5 bars/salons. Sur place, un centre de fitness et un bain à remous sont la garantie d'agréables moments. Parmi les petits plus sympas offerts par les chambres de ce complexe touristique de luxe, on trouve par exemple une baignoire à jets et des lits avec surmatelas avec une gamme d'oreillers au choix.
Points négatifs: Staff is pushy to up-sell other products
Points positifs: Food was not good , place could use some updates
Points positifs: The pool is amazing and the swing bar and swim up bar are lovely features.
The location on the beach is stunning and we never tired of the views across the infinity pool.
The spa is very high spec and the therapists good.
We would definitely go back and highly recommend Live Aqua Cancun.
Points négatifs: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel.
The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.
Points positifs: The pools are amazing, the grounds well kept and the staff are all friendly.
Points négatifs: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
Points positifs: Nice grounds, although it looks likes its getting a little older.
Staff was great, every single one of them
Spa was great.
Points négatifs: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel.
Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
Points positifs: Attentive Staff, Always willing to take in special requests to make trip more enjoyable, beautiful property, the weather is PERFECT in January. Never seemed overly crowded, even with the weekend group there
Points négatifs: Our airline cancelled our flight and we missed the first day of our trip. We called immediately after finding out but the hotel would not refund our money for that first day, even with proof of the cancellation of our flight. We had to eat that cost.
Points positifs: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Points négatifs: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
Points positifs: Common areas, beach, friendliness of the staff, the room view, close to La Isla shopping mall
Points négatifs: -
Points positifs: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Points positifs: The perfect hotel - paradise.
Points négatifs: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
Points positifs: Magnifique propriété, la nourriture délicieuse, excellente situation. Je le recommande vivement !
Points négatifs: Le personnel est arrogant jusqu'à revendre les produits autres
Points positifs: La nourriture n'était vraiment pas bonne, cet établissement pourrait être rénové
Live Aqua Beach Resort Cancún - Adults Only - All Inclusive est un havre de détente niché au bord d'une plage idéale pour parasols, massages sur la plage et un bar à la plage. Cerise sur le gâteau, vous serez à moins de 5 minutes de marche de La Isla. Les 7 piscines extérieures vous permettront de nager en pleine détente, tandis que ceux souhaitant se faire chouchouter pourront profiter des massages, des enveloppements corporels et des soins d'hydrothérapie. L'établissement SIE7E, l'un des 8 restaurants, peut s'enorgueillir de vues sur la mer et sert le petit-déjeuner, le déjeuner et le dîner. Vous profiterez ici de 3 bars/lounges et de une discothèque, idéal pour vous plonger dans les vacances! De plus, les chambres de ce complexe de luxe vous chouchoutent grâce à une baignoire relaxante profonde et une station d'accueil iPod.
Points positifs: This resort is massive with beautiful ground and kind staff. Room was huge, comfortable bed and was always cleaned
Points négatifs: Check in process was very inconvenient and frustrating. Even though checkin time was 3pm we couldnt do check in till 4 pm. As a compensation, my group received free hydrotherapy which was nice. The next day, i had to change the room because finest didnt reserve two rooms next to each other even though i reserved two rooms. I was told that the room will be ready by 2pm but it wasnt ready till 4 pm again! I wasted a lot of time the first 2 days. They seriously need to improve their check in process, besides this, i loved my stay here.
Points positifs: Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag.
Points négatifs: The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .
Points positifs: Since your arrival to your departure, you are treated like royalty.
Everything is top quality, everyone in the world should experience cancun in finest.
Points positifs: I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time.
Points négatifs: The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.
Finest Playa Mujeres by Excellence Group - All inclusive offre une plage privée où vous profiterez de parasols, de massages sur la plage et de séances de yoga. Petit plus appréciable, vous pourrez en outre vous adonner à la plongée sous-marine, à la plongée avec tuba et au volley sur place. Au menu des équipements disponibles figurent des 11 piscines extérieures et un parc aquatique gratuit, l'idéal pour des moments de pur détente. Vous pourrez également prendre soin de vous au spa grâce à des dépresso-massages, des enveloppements détoxifiants, des enveloppements corporels et des soins d'aromathérapie. L'établissement LIZO, l'un des 12 restaurants, sert des spécialités de la cuisine mexicaine et est ouvert pour le dîner. Les chambres de ce complexe touristique de luxe qui abrite des 2 bars en bord de piscine et 2 bars en milieu de piscine, vous font profiter de petits plus sympathiques comme une baignoire à jets, une station d'accueil iPod et des lits avec surmatelas avec une literie de qualité supérieure.
Points positifs: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Points positifs: overall ambiance,friendly staff, great location.
Points négatifs: None
Points positifs: The view and size of the room was very nice.
Points négatifs: The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.
Points négatifs: Je suis rentré descriminated
Points positifs: Le service était vraiment très bien
Points positifs: J'ai adoré mon séjour ici. Tous les employés qui y travaillaient étaient tellement sympathiques et agréable. Ils connaissaient notre nom dès la deuxième nuit. Nous avons eu l'impression d'être importants. Les chambres sont toujours propres et le ménage gardait toujours la chambre propre, et s'assurait que nous avions tout ce dont nous avions besoin. Les serveurs et garçons de service étaient extraordinaires. Je n'ai jamais séjourné dans un endroit qui répondait à tous nos désirs et besoins de manière si professionnelle.
Points positifs: Ambiance générale, personnel sympathique, très bien situé.
Points négatifs: Rien
Points positifs: La vue et la taille de la chambre étaient très agréables.
Points négatifs: Le service. On ne m'a pas informé de certaines règles, ce qui a causé des problèmes. Je n'ai pas trouvé l'accueil chaleureux et la qualité de service auxquels j'ai eu droit à d'autres endroits où je suis allé dans ce secteur. Dans l'ensemble, j'ai été déçu.
Découvrez un centre de villégiature empreint de luxe à Cancún, le JW Marriott Cancun Resort & Spa, niché près de l'aéroport, au cœur de la zone hôtelière. Ses prestations d'exception vous promettent un séjour inoubliable.
Points positifs: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Points négatifs: N / A
Points positifs: I like the facility
Points négatifs: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
Points positifs: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Points positifs: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Points négatifs: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
Points positifs: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Points négatifs: Nothing!!
Points négatifs: No shuttle service
Points positifs: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Points négatifs: Really nothing.
Points positifs: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Points positifs: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Points négatifs: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel.
2) Too many kids for what wants to be a luxurious hotel.
3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
Points positifs: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Points négatifs: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
Points positifs: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Points positifs: It's right on the beach with plenty of pools and bars to kick it at. The staff is very professional, and > 90% are bilingual. There is even a water sports hut at the end of the beach where you can rent jet skis, parasailing, water jet packs, etc.
Points négatifs: If you're going here in the off-season like we did, I would note that the back side of the hotel (where all the pools and beach are located) does NOT face the sun!! So it gets dark a little early for our taste. The sun went down behind the big hotel at like 3 PM each day. We started waking up at 8 AM to get the most out of our day once we overslept and found out the hard way.
Grand Fiesta Americana Coral Beach Cancun est un lieu de détente où vous pourrez vous adonner à la plongée sous-marine, à la plongée avec tuba et à la voile. La piscine extérieure est à votre disposition pour des moments de pure détente, tandis que ceux souhaitant se faire chouchouter pourront profiter des massages, des soins d'aromathérapie et des soins d'hydrothérapie. L'établissement Le Basilic, l'un des 10 restaurants, sert des spécialités de la cuisine française et est ouvert pour le dîner. Sur place, la détente est reine grâce à une terrasse sur le toit et un bar en bord de piscine, où vous passerez de bons moments. Les chambres offrent en outre de petits plus sympas agréables comme une baignoire relaxante profonde et des peignoirs.
Points positifs: Friendly stay all inclusive w 24 hour room service
Points négatifs: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
Points positifs: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Points négatifs: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Points positifs: Food, spa and pool
Points positifs: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example).
Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Points négatifs: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better).
The things I did´t like:
- Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service.
- They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!!
- Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable").
- It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD).
- In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
Points positifs: Fantastic staff!! Great food and lots of entertainment...
Points négatifs: Our privacy lights were broken, it sounded like a construction site all night just outside our door...
Points positifs: Agréable séjour tout compris avec le service d'étage 24 h/24
Points négatifs: Le fait qu'on nous ait dit qu'il y avait une vue sur l'océan mais ce n'est pas garanti ... Les frais de séjour de 30 % exigés
Points positifs: La nourriture, le spa et la piscine
Hard Rock Hotel Cancun All Inclusive est un havre de détente niché au bord d'une plage idéale où vous profiterez de parasols, d'un terrain de volley et de chaises longues et petit plus appréciable, vous serez à moins de 5 minutes en voiture de La Isla. Une piscine extérieure sont à votre disposition pour des moments de pure détente, tandis que ceux souhaitant se faire chouchouter pourront profiter des massages, des soins du visage et un service de manucure et pédicure. L'établissement The Market, l'un des 6 restaurants, sert des spécialités internationales et est ouvert pour le petit-déjeuner, le déjeuner et le dîner. Les chambres de ce complexe touristique de luxe qui abrite des 2 bars en milieu de piscine et des 4 bars/lounges, vous gâtent grâce à un bain à remous privé et des articles gratuits dans le mini-bar.
Points positifs: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.
Points négatifs: Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.
Points positifs: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.
Points négatifs: Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
Points positifs: Everything
Points positifs: The room was very nice and the cleanliness of the hotel was great.
Points négatifs: The food was lacking but that is somewhat understood at a resort.
Points positifs: service, food, location and entertainment
Points positifs: Tout
Points positifs: La chambre était très agréable et la propreté de l'hôtel était super.
Points négatifs: La nourriture était insuffisante mais c'est un peu compréhensible dans un resort.
Points positifs: Le service, la nourriture, la situation et divertissement
Riu Palace Peninsula All Inclusive est un havre de détente niché au bord d'une plage idéale où vous profiterez d'un terrain de volley, d'un bar de plage et de chaises longues et petit plus appréciable, vous serez à moins de 10 minutes en voiture de La Isla. Des 4 piscines extérieures sont à votre disposition pour des moments de pure détente, tandis que ceux ayant envie de se faire dorloter pourront profiter des massages, des soins du visage et un service de manucure et pédicure. Servant des spécialités de la cuisine fusion, l'établissement Krystal figure parmi les 6 restaurants et 6 bars/salons. Dans ce complexe touristique 4 étoiles qui abrite un club pour enfants (gratuit) et un bar en bord de piscine, tout est fait pour que vous passiez un agréable moment. Les chambres vous offrent également des petits plus comme un balcon et une baignoire à jets.
Points négatifs: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
Points positifs: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Points négatifs: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
Points positifs: Nice pool and bars. Comfort rooms. Close to the beach.
Points négatifs: Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.
Points positifs: Food was awesome
Points négatifs: Time share salesman are annoying
Points positifs: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Points positifs: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
Points négatifs: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.
Points positifs: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Points négatifs: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent
Points positifs: Great service, best I've ever had
Points négatifs: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway
Points positifs: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach.
Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights.
Would definitely stay hear again in the future.
Points positifs: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Points négatifs: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
Points positifs: Food was great as well as location. Great services throughout hotel.
Points négatifs: The beds were not very comfortable
Points positifs: By beach, free drinks
Points négatifs: Staff was rude. Rooms and restaurants were warm and muggy.
Customer service was poor.
Fiesta Americana Condesa Cancun All Inclusive est un havre de détente niché au bord d'une plage idéale où vous profiterez de parasols, de massages sur la plage et d'un bar de plage et petit plus appréciable, vous serez à moins de 5 minutes en voiture de Ruines archéologiques El Rey. Une piscine extérieure est à votre disposition pour des moments de pure détente, tandis que ceux souhaitant se faire chouchouter pourront profiter des gommages corporels et des soins d'aromathérapie. L'établissement Restaurante Kambu, l'un des 4 restaurants, sert le petit-déjeuner, le déjeuner et le dîner. Dans ce complexe touristique 4 étoiles qui abrite une terrasse sur le toit et un bar en bord de piscine, tout est fait pour que vous passiez un agréable moment. Les chambres vous offrent également des petits plus comme un balcon et un service d'étage 24 heures sur 24.
Points positifs: This resort goes a ones and beyond for all if their guests to be having a good time. From children, teenagers, to adults this resort goes above and beyond like I have never seen before. There's always something for everyone. The pools are beautiful with ample amounts to sit. The restaurants are all very good (make reservations at the golf coarse restaurants... We loves the Italian one so much we did it two nights). The entertainment is comparable to that of Las Vegas. The rooms are spacious and cleaned to perfection daily. The landscaping is beautiful. Again, if you are not havingn a good time here then there is something wrong with you. This place was a true paradise with top notch service. I really thought I was in heaven and will most definitely be back next year!
Points négatifs: There was nothing not to like.
Points positifs: The rooms were beautiful, well-stocked, clean and comfortable. We had a suite with 2 ocean view balconies, a jacuzzi in the bedroom, walk-in closet. It was big and felt luxurious which we enjoyed. The property was clean and well-maintained. The staff was very friendly and attentive.
Points négatifs: The resort is HUGE! We were only there for 4 days and it felt overwhelming to make decisions about where to eat, what to do, etc. It took us a day to orient ourselves because we didn't receive a good orientation to the property when we checked in (they were only interested in getting us to the sales pitch breakfast). The restaurants lacked ambiance and I felt like I was in a Vegas casino in the lobbies. It was also so busy and there were so many people everywhere that I never felt like I was fully relaxed. I spent most of the time on the beach so I wouldn't have to listen to the loud music and games being played by the pools. The sand was white and soft, but the water was covered in seaweed so it wasn't great for swimming. The food was ok, but nothing to write home about. This might be a good choice if you were planning an extended stay, but even if I were going on a longer trip I would not stay here again. I was with a group of friends so it didn't stop us from having a great time (the all-inclusive alcohol helped!) but the resort was not a highlight of the trip.
Lauréat du prix??? en 2014, Moon Palace Cancún - All Inclusive est un établissement haut de gamme au bord d'une plage où vous profiterez de cabines (en supplément), de parasols et d'un terrain de volley. Cerise sur le gâteau, vous serez à moins de 15 minutes en voiture de Playa Delfines. Les 10 piscines extérieures vous permettront de passer des moments de détente, tandis que ceux souhaitant se faire chouchouter pourront profiter des dépresso-massages, des enveloppements détoxifiants et des soins d'aromathérapie. Les options de restauration comprennent 14 restaurants, tandis que les 5 bars en bord de piscine vous invitent à siroter des boissons rafraichissantes. Vous profiterez ici de 9 bars/lounges et de un terrain de golf, idéal pour vous plonger dans les vacances! De plus, les chambres de ce complexe touristique de luxe vous chouchoutent grâce à des articles gratuits dans le mini-bar et une baignoire à jets.
Points négatifs: too many kids food not that great
Points positifs: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Points négatifs: Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.
Points positifs: Few staff members were very nice
Points négatifs: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high.
The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware.
Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really???
We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!!
Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website.
We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing.
It all depends on what you are used to, that's all.
Points positifs: Even with the hotel at full capacity, I received the very best service.
Points négatifs: The royal service
Points positifs: The beach was ok
Points négatifs: The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't
The restaurants close too early .
People trying to sell me a time share.
The excessive incense and aromatherapy in building 5 barf.
Points positifs: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Points positifs: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Points négatifs: IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE.
THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)
Points positifs: L'hospitalité
Points négatifs: Trop d'enfants la cuisine n'est pas extra
L'hôtel Paradisus Cancún se distingue par sa construction en forme de cinq pyramides spectaculaires inspirées de la culture Maya, qui s'étendent le long d'une plage de fin sable blanc et au coeur d'une végétation luxuriante et d'un exclusif terrain de golf de 9 trous.Il n'est qu'à 5 minutes des centres commerciaux et de loisirs de Cancun et à 15 minutes de l'aéroport international. Vous apprécierez le luxe et le confort d'un véritable hôtel à 5 étoiles, classé "4 Diamants de la AAA".
Points négatifs: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.
Points positifs: Waterfront well maintained hotel.
Ocean view rooms are great
Pool is really satisfying.
Beach is clean
Staff is really great
Points négatifs: No airport transfer was a disappointment,
But i believe very limited hotels is providing that service in Cancun. It would be really nice to have it even with a fee...
Points positifs: The beach front
Points négatifs: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!
Points positifs: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Points positifs: The staff was very helpful, even though I had problems expressing what I wanted.
Points négatifs: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...
Points positifs: La plage devant
Points négatifs: Ils m'ont donné la mauvaise chambre. Ils ont essayé de réparer, mais n'était pas ce que j'ai payé. Je ne reviendrai jamais. Et je vais m'assurer de tout dire à mes amis à propos de l'expérience. J'ai payé beaucoup pour une chambre qui donnait sur quelques bâtiments et un petit éclat de l'océan. Ce n'était pas ce que j'ai payé !!
InterContinental Presidente Cancun Resort est un lieu de détente situé près d'une plage idéale vous abriter à l'ombre d'un parasol ou siroter un verre au bar de plage. Petit plus appréciable, vous serez à moins de 5 minutes de route de La Isla. 2 piscines extérieures sont à votre disposition pour des moments de pure détente, tandis que ceux souhaitant se faire chouchouter pourront profiter des massages qui sont proposés. Les options de restauration comprennent 2 restaurants, tandis que le bar/salon est un endroit parfait pour prendre un verre. Sur place, la détente est reine grâce à un port de plaisance sur place et une salle de fitness ouverte 24 heures sur 24! Parmi les petits plus sympas offerts par les chambres de cet hôtel 4 étoiles, on trouve également un service d'étage 24 heures sur 24 et une télévision LCD.
Points positifs: The staff at this hotel is what really makes this the place to stay in Cancun. Everyone we encountered were all so amazing, friendly, tended to any issues that came up very quickly and didn't make me feel like a bother. The facilities were awesome and their beach was breathtaking. Be sure to check Luis at the beach bar for a burger as well!
Points négatifs: .
Points positifs: Staff in every area (front desk, bellhop concierge, wait staff, etc) were extremely friendly and made us feel welcome. The room was located right on the beach with walk out and for the price, was much better than other places we considered. Angel at the Spa did an exceptional job with a massage - I had one on the beach and one at the spa and both were wonderful in their own ways. I loved that based on the room we got, we also got our own personal cabana so we never had to wake early to secure a chair on the beach. The beach was kept clean and I like that the vendors were NOT allowed to come up to us since I've been at other resorts where we've been pestered to buy things every few minutes, which can make it hard to relax.
Points négatifs: Had we stayed for longer than the 4 nights we had been there, I feel we would have run out of the best types of things to eat while there. I would have liked to see more item choices at the sit-down dining. This was my first time at an all inclusive & because I like to try new things, I would personally also like to see a cocktails/drinks menu of some sort instead of having to know what you wanted.
Points positifs: We enjoyed being on the ocean and the staff were friendly.
Points négatifs: We requested and booked an oceanfront king-size room & we were provided with an oceanfront that's view was blocked by palm trees and the room had two double beds. When I told them of what we requested they were willing to give us the room that we had requested but not until the next day. The back glass door to our room was also broken and someone could easily access our room. We had to call someone to come fix the door late at night. The food was also not good.
Points positifs: Room
Points négatifs: Food
Some part of the hotel a bit worn out
Points positifs: The hotel was clean, the food was good, and everyone was friendly and engaged. Excursions were easy to schedule and we had a great time every day. Plan to return with kids in tow next year. Definitely recommend.
Points négatifs: Losing my GoPro to the beautiful ocean waters.... :(
Like all of Cancun, be prepared to hear many soft sell pitches.
Points positifs: I liked the proximity to shops. The variety of restaurants and services.
Points négatifs: No AC for 3 days!!! Mo called numerous times! I had a beautiful parking lot view, terrible customer service with refund after upgrade failed. Leak in room, musty smell in room. Essentially a motel room.
Points positifs: Beach was great, but that is more a credit to Cancun than this particular hotel. Staff was pleasant and attentive
Points négatifs: The room offered was worse than a low-end roadside motel. They had "helpful" front desk that offered the room expected for an additional $50(lagoon view)-150 (ocean)/night. The lowest end room shown on the website was nothing like the room adjacent to the parking lot that we were given.
It was so bad that they actually gave us the "upgrade" to the room we paid for free of charge rather than attempting to get the extra $50. To be clear this is a three star hotel at best and I walked in expecting that. The motel room I was given wasn't even offered at the 2-star properties that I viewed on the travel sites (kayak/expedia/priceline) prior to booking
Points positifs: Location!
Service - extremely attentive staff
Beach - gorgeous. NIce sand, lifeguards on duty
Pool - lovely
Beautiful Hotel. True to the photos.
You can also visit the sister resort in Playa del carmen - beautiful. Just don't take the bus there! I would rent a car.
Points négatifs: Food - not impressive. Cafeteria quality with the exception of a great breakfast and the Italian restaurant.
Deserts were not good
Spa service good value, but lacked luxury. Staff was nice.
Points positifs: All you can drink and eat.
Points négatifs: The tours offered in the hotel were about 20% more expensive then booking online
Points négatifs: .
Points positifs: Chambre
Points négatifs: La cuisine
Certaines parties l'hôtel c'était un peu défraîchies
Gran Caribe Resort & Spa All Inclusive est un havre de détente niché au bord d'une plage idéale où vous profiterez de cabines gratuites, d'un terrain de volley et d'un bar de plage et petit plus appréciable, vous serez à moins de 5 minutes en voiture de La Isla. Au menu des équipements disponibles figurent des 2 piscines extérieures et un parc aquatique gratuit, l'idéal pour des moments de pure détente. Vous pourrez également prendre soin de vous au spa grâce à des dépresso-massages, des soins d'hydrothérapie et des soins de réflexologie. Les options de restauration comprennent 7 restaurants, tandis que les 3 bars/salons vous invitent à siroter des boissons rafraichissantes. Dans ce complexe touristique 4 étoiles qui abrite un club pour enfants (gratuit) et un bar en bord de piscine, tout est fait pour que vous passiez un agréable moment. Les chambres vous offrent également des petits plus comme des articles gratuits dans le mini-bar et un balcon.
Points positifs: The many pools and location of the resort
Points négatifs: It didnt offer room service, and really didnt have a place to get activity stuff.
Points positifs: The outstanding, friendly staff and the location.
Points négatifs: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.
Points positifs: Balcony with ocean view
Points négatifs: the pools closed at 7:00 pm
Points positifs: Location view shows food
Points négatifs: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
Points positifs: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Points négatifs: Food was okay, nothing great.
Points positifs: Location & ambiance.
Points positifs: Very convenient, very clean, very good staff.
Points négatifs: Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.
Points positifs: Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far.
Points négatifs: We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools
Points positifs: All staff were very friendly and excited about making our stay the best experience possible. The food was exceptional for the price and the room was comfortable and had an amazing view.
Points négatifs: Coffee could have been more accessible in the morning and a few more sunshades on the beach but these were minor issues.
Points positifs: Good value. Excellent staff, always met your needs, good food. Very clean...great location. Beautiful Ocean front view. Can walk to shopping. Free lobby Wi-Fi. Well stocked fridge. AC worked great. Bed was very comfortable. Lots of hot water. Safe.
Points négatifs: No free in room wifi. Seemed to be more spring breakers than we would expect from their policies. Had some trouble with room key cards demagnetizing. Beach wait service was spotty. Thought they could use more restrooms in public spaces.
Points positifs: Everything was so clean and everyone was so friendly.
Points négatifs: Did not like the food served in their restaurants. We ended eating outside the resort for dinners. Very disappointing.
Points positifs: The location of the hotel lies in the middle of the hotel zone, so it was easy and convenient to get around. The hotel staff do a great job of keeping the resort clean, they are constantly cleaning day and night.
Points négatifs: We were supposed to be given free Wi-Fi in room, however we were not, even though I had a printed ad of theirs. Also this resort expects their guests to make dinner reservations 48 hours prior to arrival, but they do not have this noted on their website.
Riu Cancun All Inclusive est un havre de détente niché au bord d'une plage idéale où vous profiterez de chaises longues, et petit plus appréciable, vous serez à moins de 10 minutes en voiture de La Isla. Les 4 piscines extérieures vous permettront de passer des moments de détente, tandis que ceux souhaitant se faire chouchouter pourront profiter des massages, des soins du visage et des soins corporels. Les options de restauration comprennent 6 restaurants, tandis que le bar en bord de piscine est un endroit parfait pour prendre un verre. Sur place, la détente est reine grâce à une discothèque et un centre de remise en forme! Parmi les petits plus sympas offerts par les chambres de ce complexe touristique tout inclus, on trouve également un balcon et une télévision à écran plat.
Points positifs: The hotel is located in downtown - close to everything.
Points négatifs: My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anything. I walked to a nearby restaurant and got the food. I travel all over the world on a regular basis and never heard such policy in a any hotel!
Points positifs: Staff were super friendly . Especially Carla . Loved her :)
Food was great . Thanks to the kitchen staff !! See you Guys soon !!
Points positifs: Pool area was very nice. Close bus bus connections.
Points négatifs: Long way from beach. Room a little musty smelling. Club a little loud right below us.
Points positifs: Le personnel était super gentil. Carla en particulier. Adoré :)
La nourriture était excellente. Grâce à ce personnel de cuisine !! Vous revoir bientôt !
Points positifs: Le coin piscine était superbe. A proximité du bus.
Points négatifs: Trajet assez long pour aller à la plage. La chambre sentait un peu le moisi. Le club juste en dessous de nous était un peu bruyant
À l'établissement Smart Cancun by Oasis, vous serez situé à moins de 10 minutes de voiture de Paroisse La Sagrada Familia. Après vous en être donné à cœur joie au centre de fitness, vous pourrez aller reprendre des forces dans l'un des 2 restaurants ou vous détendre autour d'un verre au bar en bord de piscine. Vous profiterez aussi sur place d'une piscine extérieure et, avantage non négligeable, les chambres vous offrent une télévision à écran plat et un minibar.
Points positifs: Food is upper tier for traditional All-Inclusive
Facilities are clean
The staff are friendly
Points négatifs: Smokers outside are on the way in and out of the lobby with the smoke drifting inside
Noisy AC and the walls are thin (you will hear your neighbours
Inconsistent service and really slow in the restaurants
The beach is very plain and there is nothing to see for snorkelling
Points positifs: Tous super hotel
Points négatifs: Ne pas être resté plus longtemps
À moins de 10 minutes en voiture de La Isla, Dreams Sands Cancun Resort & Spa - All Inclusive se trouve au bord d'une plage privée où vous profiterez de parasols, de massages sur la plage et d'un bar de plage. Au menu des équipements disponibles figurent des 2 piscines extérieures et une piscine extérieure, l'idéal pour des moments de pure détente. Vous pourrez également prendre soin de vous au spa grâce à des dépresso-massages, des soins d'aromathérapie et des soins d'hydrothérapie. L'établissement World Cafe, l'un des 7 restaurants, sert des spécialités internationales et est ouvert pour le petit-déjeuner, le déjeuner et le dîner. Parmi les autres avantages de ce complexe touristique 4 étoiles, on trouve des 5 bars/lounges et une discothèque, parfait pour des vacances tout confort. Les chambres vous font par ailleurs profiter de petits plus sympathiques comme des articles gratuits dans le mini-bar et une station d'accueil iPod.
Points positifs: Views were great. Staff was friendly and accommodating.
Points négatifs: The sliding door to the balcony didn't lock. My reservation was not in the system correctly. Staff informed me it's a common occurrence with their staff.
Points positifs: Our room had a lagoon view and it was beautiful. The staff was friendly and professional. Great value for what we paid.
Points positifs: All is beautiful like the picture!
Points négatifs: The resturent have the best food i eat in mexico!
Price is normal!
Points positifs: La vue était superbe. Le personnel s'est montré chaleureux et arrangeant.
Points négatifs: La porte coulissante donnant sur le balcon ne fermait pas à clé. Ma réservation n'apparaissait pas dans le système correctement. Le personnel m'a informé c'est une erreur récurrente avec leur personnel.
L'établissement Real Inn Cancún vous installe à moins de 15 minutes de voiture de points d'intérêt comme Paroisse La Sagrada Familia et La Isla. La piscine extérieure est là où tout baigne! Vous pourrez aussi vous faire plaisir à l'établissement Stock Cafe, qui vous accueille pour le petit-déjeuner, le déjeuner et le dîner à grand renfort de spécialités internationales. Au menu des petits plus offerts sur place, on trouve un centre de fitness, un snack bar / épicerie fine et une terrasse. Sympa non?
Points négatifs: Looking into the lagoon instead into the sea
The hotel manager was watching our room to see if we were having more than 2 people staying in the room which was very annoying. We had friends come visit and he kept calling our room telling us it would an extra $20 for each person. Then he locked Ty he gate so that the only way out was through the lobby which is a fire hazard.
Points positifs: The bathroom and room was clean.
Points négatifs: The hotel is in a residential area away from the other hotels which made it difficult to use a shuttle to get there from the airport. Hotel trying to charge extra for guests and trying to lock us in.
Points positifs: Good staff..helpful. quiet location.f
Points négatifs: For the price it was great
The hotel is a good 15 minute walk from the nearest public beach and does not have beach access itself. It does have a swimming pool with a nice view of the hotel zone in the distance. The wifi is only available in public areas.
Points négatifs: The front desk staff are helpful but expect tips for everything. They not only charge guests for a water bottle but also to call a taxi for you--unless you use their own taxi service which costs twice as much and, I assume, gives them a kickback.
À l'établissement Suites Sina Cancún, vous serez situé à moins de 10 minutes de voiture de La Isla. La piscine extérieure est là où tout baigne! Vous pourrez aussi vous faire plaisir à l'établissement Island, qui vous accueille pour le petit-déjeuner et le déjeuner à grand renfort de spécialités internationales. Sur place, la détente est reine grâce à un bar en bord de piscine et un bar/salon! Les chambres offrent par ailleurs un salon séparé et une télévision à écran plat.
Points positifs: Staff over-all were helpful and friendly. Location was very nice on a very clean and beautiful beach. Lobby bar (drinks only) was available all hours. Service was good at the lobby bar. Cecelia and Eliseo were especially accommodating, helpful, and very personable. We enjoyed visiting with them.
Points négatifs: The rules/schedule for food were SO strict that we often didn't get to eat. First night we went to every place on site and the neighboring property and were not able to get a single thing to eat. We had anticipated being able to sit outside on the beach and have a drink. That was not available either. There is one pool bar and a snack bar there, but everything serving outdoors closes by 5:15/5:30. Day 2 I walked up to the snack bar (which still had food on it) at about 5:20 and was told it was closed. At the same time my husband was at the pool bar trying to get a couple of drinks and was told they were closed. We walked around for a bit, and as we went to go back inside to at least get a drink, we saw a tray of drinks being delivered to others at the pool. Granted, those might have been ordered prior to 5:20 when my husband walked up, but if they were still making drinks, giving us a couple (only ones we had asked for at all that day) should have been done since it was prior to 5:30. The lobby bar was open, but we tried to order some food there and were told we could not. ??? We were told there is "24 hour" room service, but that has to be ordered to your room (where you can not be out enjoying the facilities). And NOTE we did go to our room and tried repeatedly to call room service and no one ever answered that night! Food quality was 'ok' but nothing special.
Points positifs: Food, staff, rooms, clean,
Points négatifs: Little away from club zone and mall
Points négatifs: Not at all what we expected. Not at all.
Points positifs: My girlfriend and I decided to go last minute to Cancun. We went for 3 nights and we stayed at the gr caribe solaris. Our experience was awesome and we had stayed at the gr solaris before. The gr caribe solaris hotel reminded us of Greece. The hotel is very clean, staff is very friendly, food and drinks were ok. The pool and beach were awesome. Furthermore, i liked the fact that i can go to the other Solaris Resorts and use there facilities as well such as the gym, pools, restaurants and bars at no extra cost. That alone made the experience more enjoyable giving our getaway a better experience. Thank you everyone at at all GR Solaris Resorts. We are definitely going back next month for another 3 night getaway. One other thing, dont be cheap and TIP the staff even if its a dollar. Thank you again, a couple from the Windy City, CHICAGO, IL.
Points négatifs: Our experience was great and if your a complainer than you should pay more if you expect more. Life is to short to complain and with that said, make the best of your VACATION. The hard working people in these resorts work hard to make our vacation experience pleasurable and enjoyable. Our model is were do you go were you can sleep, eat, drink, swim, tan, and more for whatever cost or deal you pay at any of these resorts. Not back home! Bcuz, there is no all inclusive!! With that said, have fun everyone and make the best of your vacation.
Points positifs: food was mediocre, best bet was steak entrees and the grill during lunchtime, staff was friendly.
Points négatifs: internet expensive (14-16USD/day), alcohol was cheap quality (only a few top shelf liquors), walls/doors are thin so you can hear noisy neighbors. agree with previous reviewer regarding tipping...saw it all over the place and it reflected in the service provided if the staff didn't think you'd tip. tipping should be more discreet at all inclusive resorts to try and maintain a level of quality service regardless of extras.
Points positifs: Great view.
Clean, good location.
Points négatifs: No internet service.
Each day i have to pay $16.
Points positifs: The location is great. Beach and water are beautiful. Staff is friendly. Food is okay. Room service is 24hrs and is good. One of the 6 days of our stay we had drink service on the beach and that was nice.
Points négatifs: Although the lobby bar is open 24 hrs nothing is going on. You might find a couple other people around after 10. The pools and hot tubs close at 8:30 :( my biggest complaint is the noise in the room. You can here EVERY sound your neighbors make and any noise from the hallway.The blinds do very little to block light so plan on being up early! One other thing men must where long pants and shoes to dinner. We like getting dressed up but having an opinion for something more casual would be nice.
Points positifs: Outstanding service and staff
Points négatifs: Dirty rooms. Developed a rash :(
Points positifs: The staff in the restaurants and lobby bar were attentive and friendly.
Points négatifs: We traveled as a last minute get-way and are an active couple in our early 50's. The room was not quiet, every noise, such as people passing in the hall or in the room above seemed loud. They advertise a pillow menu, however, only had one type of pillow and it was a child size pillow. They advertise turn-down service. We never received turn-down service and when we asked about it at the reception desk the clerk did not know what we were asking about. This is not a hotel for people with mobility issues. The pool is small with a step down ladder like one might have at their home pool. There are several steps to get down to the beach. Beach drink service was spotty. We have stayed at many all-inclusive resorts over the years, at least 15, and the tipping here was beyond bizarre! I think it is because it is partial time-share occupants and partial regular hotel occupants, but, people were tipping for everything. I have never witnessed this at other all-inclusive resorts. At other resorts if you want to tip it is done more discreetly to the specific person who provided you outstanding service.
Points positifs: Picked this place as it seemed to have the best reviews vs. price. For what we paid (mid-Nov), I think it was amazing. I've stayed at all-inclusives and resorts across the board. I did not expect great food, and I promise you can find amazing food here. Keep in mind this is a mid-priced all-inclusive place. Yes the buffets aren't great but there is truly very good food to be found at the smaller restaurants.
The small pool at GR Caribe is very quiet and comfortable, while the next door Royal Solaris (which you have access to) is larger and a bit more fun.
Finally, the entire staff - bartenders, servers, concierge, everyone were amazing. Friendly, attentive, fun - I was a little surprised that the service was as good as it was.
Overall, most of the positive reviews on this site are very accurate. We are in our late-20's and found the mix of people when we went in November to be very good. A few families, younger as well as older couples. A relaxing fun scene, definitely not a party, but we had a great time. Would definitely recommend.
Points négatifs: Rooms were ok. Biggest complaint was our double beds (requested king) were very uncomfortable and we were on the first floor lobby and it was loud until late at night then early in the morning. But then again, we paid via a pretty amazing deal and we are in our upper-20's so it was not a big deal.
Points positifs: La nourriture, le personnel, les chambres, la propreté,
Points négatifs: Peu éloigné du centre, quartier commercial
Points négatifs: Il n'était pas du tout ce à quoi nous nous attendions. Mais ce n'était pas le cas.
GR Caribe By Solaris Deluxe All Inclusive Resort vous fait profiter d'une plage privée et ravira les plus sportifs qui pourront s'adonner à la planche à voile et au kayak sur place. Une piscine extérieure est à votre disposition pour un agréable moment de détente, tandis que ceux souhaitant se faire dorloter pourront profiter des massages. L'établissement Cafe Solaris, l'un des 4 restaurants, sert des spécialités internationales et est ouvert pour le petit-déjeuner. Parmi les autres avantages de ce complexe touristique 4 étoiles, on trouve des 2 bars/lounges et un port de plaisance sur place, l'assurance de vacances relaxantes. Les chambres proposent aussi quelques petits plus dédiés à votre confort, comme une station d'accueil iPod, des peignoirs et des lits avec surmatelas avec une literie de qualité supérieure.
Points positifs: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Points négatifs: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
Points positifs: A clean, safe place with friendly and helpful personnel .
Good location. Easy access to the beach nightlife.
Points positifs: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Points positifs: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Points négatifs: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
Points positifs: The beach
Points négatifs: The wait time in the reception ... And you can feel the sun inside of the lobby
Points positifs: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Points négatifs: Open air clubs full of partners and loud thumping music could be heard in the room at night
Points positifs: Un hôtel propre et sûr, avec un personnel serviable et accueillant.
Il est bien situé. Il est facile de se rendre à la plage.
Points positifs: L'endroit était incroyable. Tout le monde était là pour vous aider et vous satisfaire. Nous avons eu du mal avec la chambre et Irvin nous a aidé beaucoup. Il a réussi à améliorer notre situation et était super sympa tout le temps. Nous y sommes allés pendant le week-end des vacances du printemps, mais l'hôtel était assez bon pour faire taire les gens pendant la nuit, donc nous avons eu de bonnes nuits de sommeil ! L'hôtel en lui-même est incroyable. Il y a une super plage, le personnel, la piscine, propre, nourriture et boissons, tout est super. J'étais là pour 6 jours et on a passé un super moment !
Situation de l'établissement
Situé dans la zone Avenida Kukulkan de Cancún, l'établissement Krystal Grand Punta Cancun se trouve à quelques minutes de Aquarium Delphinus Dreams et Plage de la Gaviota Azul. Ce complexe 4 étoiles se trouve tout près de Plage Forum et Plage de Caracol.
Les 295 chambres climatisées de l'établissement vous invitent à la détente et comprennent une station d'accueil MP3 et un minibar. Les chambres sont dotées d'un balcon aménagé. Une télévision LCD avec chaînes par câble assure votre divertissement, alors que l'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le monde. Les salles de bain comprennent des articles de toilette gratuits et un sèche-cheveux.
Équipements et services
Rejoignez le spa de l'établissement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures, un sauna et une salle de fitness ouverte 24 heures sur 24. Parmi les services et équipements offerts par ce complexe vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de concierge et un service de garde d'enfants payant.
Ce complexe propose des forfaits tout compris. Les repas et les boissons pris dans les restaurants de l'établissement sont inclus dans les forfaits tout compris. Un supplément peut être facturé pour les repas pris dans certains restaurants, ainsi que pour certains repas et plats spéciaux, boissons et autres services.
Pendant votre séjour dans ce complexe, vous pourrez prendre vos repas à l'un des 4 restaurants ou au café. Vous aurez également l'option de manger dans votre chambre, grâce au service d'étage 24 heures sur 24. Étant donné que l'établissement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 4 bars/lounges. Un petit déjeuner buffet vous est proposé en échange d'un supplément.
Affaires, autres prestations
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 heures sur 24. Ce complexe dispose de 2 salles de réunions pouvant accueillir toutes sortes d'événements. Un parking avec voiturier est disponible dans l'enceinte de l'établissement.
Questions fréquentes sur la réservation d’un hôtel à Cancún
Combien coûte un hôtel pas cher à Cancún ?
Au cours des 3 derniers jours, les utilisateurs KAYAK ont trouvé des chambres doubles à Cancún à partir de 116 €. Le prix moyen est de 6 €.
Combien coûte un hôtel à Cancún ce soir ?
Au cours des 72 dernières heures, des utilisateurs ont trouvé des hôtels à Cancún pour ce soir à partir de 102 €. Des utilisateurs ont également trouvé des hôtels 3 étoiles à partir de 102 € et des hôtels 4 étoiles à partir de 243 €.