Hôtels à Cancún

Points positifs: The food and service

Points négatifs: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say

Points positifs: Everything

Points négatifs: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.

Points positifs: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Points négatifs: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Points positifs: Super service sans pareil. Une atmosphère vraiment chaleureuse et accueillante

Points positifs: This resort has the best beach and pool service we've ever experienced.

Points négatifs: The resort was hosting other large convention-type groups with some immature guests.

Points positifs: clean quiet location

Points négatifs: Spa is not up to 5 star standards limited dining choices

Points positifs: Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.

Points négatifs: Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.

Points positifs: Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.

Points négatifs: Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.

Points positifs: The front desk

Points positifs: the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.

Points négatifs: The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.

Points positifs: Magnifique propriété, la nourriture délicieuse, excellente situation. Je le recommande vivement !

Points négatifs: Le personnel est arrogant jusqu'à revendre les produits autres

Points positifs: La nourriture n'était vraiment pas bonne, cet établissement pourrait être rénové

Points positifs: Common areas, beach, friendliness of the staff, the room view, close to La Isla shopping mall

Points négatifs: -

Points positifs: Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.

Points négatifs: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel. Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.

Points positifs: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment

Points positifs: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.

Points négatifs: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.

Points positifs: Attentive Staff, Always willing to take in special requests to make trip more enjoyable, beautiful property, the weather is PERFECT in January. Never seemed overly crowded, even with the weekend group there

Points négatifs: Our airline cancelled our flight and we missed the first day of our trip. We called immediately after finding out but the hotel would not refund our money for that first day, even with proof of the cancellation of our flight. We had to eat that cost.

Points positifs: The perfect hotel - paradise.

Points négatifs: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.

Points positifs: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.

Points négatifs: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.

Points positifs: The pools are amazing, the grounds well kept and the staff are all friendly.

Points négatifs: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.

Points positifs: Agréable séjour tout compris avec le service d'étage 24 h/24

Points négatifs: Le fait qu'on nous ait dit qu'il y avait une vue sur l'océan mais ce n'est pas garanti ... Les frais de séjour de 30 % exigés

Points positifs: La nourriture, le spa et la piscine

Points positifs: Fantastic staff!! Great food and lots of entertainment...

Points négatifs: Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Points positifs: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

Points négatifs: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Points positifs: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Points négatifs: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.