Hôtels à Cancún

Points positifs: Le personnel, les services et le paysage est extraordinaire

Points positifs: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Points négatifs: Intermitent Wifi and Cable TV, extra charges for additional person.

Points positifs: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Points négatifs: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Points positifs: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Points positifs: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Points négatifs: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Points positifs: Tout dans cet hôtel était extraordinaire !!! J'ai emmené mon mari pour son 40ème anniversaire. Le service était parfait dans tout l'hôtel. Les employés sont vraiment gentils et obligeants. La plage était magnifique, relaxante et la perfection tout autour!!

Points négatifs: Il n'y a rien !

Points négatifs: Aucun service de navette

Points positifs: Hôtel de luxe de grande qualité avec aménagement compact. Piscines et plage à environ une minute de marche de la zone principale du lobby. Plage contient peu de vagues et il est très facile d'y nager. Les bars et les restaurants étaient tous de haute qualité et relativement bon marché. J'ai pris une mini-suite, qui dispose d'un coin salon entre le lit et le balcon. Parfait pour se reposer dans l'après-midi. Il y a plein de bars, restaurants et discothèques à 5 minutes à pied si vous voulez vivre quelque chose en dehors de l'hôtel.

Points négatifs: Vraiment rien.

Points positifs: Le personnel était excellent, très attentionné et serviable et surtout bilingue. Nous y étions en mars, et le temps était super, mais la plage est ombragée assez tôt dans l'après-midi. Nous avons dû nous déplacer autour de la piscine pour être au soleil. Heureusement, l'hôtel n'était pas complet, donc ce n'était pas un problème. Nous n'avons pas mangé au buffet, mais avons commandé sur le menu et la nourriture était très bonne.

Points positifs: L'emplacement de l'hôtel proche de la ville, la beauté de l'hôtel et ses jardins, la propreté et l'entretien des équipements

Points négatifs: 1) Emplacement par rapport à la plage n'était pas le meilleur. Au cours du mois de février, l'hôtel bloquait le soleil depuis la piscine et la plage à environ 8 h du matin à 11 h du matin et puis encore autour de 4 h à 6 h. Plage et piscine dans l'ombre de l'hôtel. 2) Il y avait trop d'enfants pour ce qui se veut un hôtel luxueux. 3) Assurez-vous que vous utilisez le signal ne pas déranger de la chambre pour déclarer que vous voulez de l'intimité. Les femmes venaient chaque jour pendant que nous dormions ou nous habillions malgré nos cris - veuillez ne pas venir maintenant.

Points positifs: L'emplacement de l'hôtel était parfait. Très près des magasins, des supermarchés, des restaurants, du ferry vers Isla Mujeres. La plage de l'hôtel était également très belle. Le resort lui-même était aussi incroyablement beau. Le personnel était très sympathique et très serviable. J'y retournerai sans hésiter.

Points négatifs: Nous avons dîné au restaurant mexicain une nuit, qui est un buffet, pas de menu. Le dîner était très cher et "inclut des boissons", cependant la sélection de boissons disponible était limitée aux options bon marché que je ne l'aurais pas commandé normalement. Nous avons aussi mangé un peu tard et il nous a semblé que la nourriture au buffet était là depuis longtemps. Dans l'ensemble, je conseille de manger à l'extérieur du complexe. Vous pourrez trouver de la nourriture à des prix inférieurs.

Points positifs: Belle plage mais à l'ombre à partir de 15:00. Le personnel est sympathique. Restaurant Basilic incroyable.

Points négatifs: Les sachets de thé et café dans la chambre sont facturés comme si ils étaient des consommations du minibar. Vous avez à payer pour utiliser la salle de gym et le spa, même si la chambre que j'ai eu à m'a coûté US$500 la nuit !

Points positifs: C'est juste sur la plage avec plein de piscines et bars pour vous relaxer. Le personnel est très professionnel et > 90 % sont bilingues. Il y a même une hutte de sports d'eau au bout de la plage où vous pouvez louer des jet-skis, parachute ascensionnel, jet pack d'eau, etc.

Points négatifs: Si vous êtes ici en hors saison comme nous l'avons fait, je note que la partie arrière de l'hôtel (où toutes les piscines et la plage se trouvent) ne donne pas sur le soleil !! Donc ça devient sombre un peu tôt à notre goût. Le crépuscule derrière le grand hôtel à 15 h chaque jour. Nous avons commencé à nous réveiller à 8 h du matin pour tirer parti de notre journée une fois que nous avons découvert cette dure réalité.

Points positifs: L'emplacement était génial, à 5 minutes à pied du Coco Bongo zone tranquille. Le service était parfait, le personnel était très gentil et a toujours demandé si nous avions besoin de quelque chose. La plage de l'hôtel est incroyable et très confortable depuis la zone de la piscine. Notre chambre était parfaite, propre et confortable

Points négatifs: Eau et café dans la chambre ne devrait pas être des frais supplémentaires.

Points positifs: Le service est parfait

Points positifs: Piscines et accès à la plage

Points négatifs: Tout était extra, rien compris, des restrictions sur nourriture/boissons à l'extérieur

Points positifs: J'ai beaucoup aimé l'emplacement. Le personnel était fantastique, surtout au bar. Le buffet du petit déjeuner était excellent.

Points positifs: I like the facility

Points négatifs: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in

Points positifs: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.

Points négatifs: N / A

Points positifs: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!

Points négatifs: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!

Points positifs: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.

Points positifs: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.

Points positifs: On adore le personnel d'animation Ubaldo, le responsable des restaurant et bar était incroyable ! Super hôtel propre Les douches à jets multiples était ce qu'il y a de mieux !

Points positifs: Location and some services.

Points négatifs: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.

Points positifs: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Points négatifs: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Points positifs: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Points négatifs: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.