Hôtels près de Torre Escenica - Cancún

Points positifs: Propre et spacieux

Points négatifs: On a changé de chambre et tarif double

Points positifs: La plupart du personnel était incroyable... un couple était même incroyable, mais nous en avions aussi quelques-uns qui étaient lents et semblaient presque ennuyés/irrités. Le complexe était magnifique et la cuisine était incroyable ! J'ai adoré la vie en bateau qui a passé toute la journée dans notre hôtel... très sympa et magnifique à regarder/voir.

Points négatifs: Le bar de la piscine avait un restaurant qui bloquait votre vue sur la plage, ce qui n'était pas idéal. De plus, la plupart du temps, la piscine pour adultes avec le bar était pleine de petits enfants, même si cet endroit avait une piscine séparée pour les enfants... c'était l'une des principales raisons pour lesquelles notre groupe était rarement allé au bar de la piscine.

Points positifs: Très propre et le personnel était très sympathique.

Points positifs: Le personnel était très attentionné et chaleureux. C'était les meilleures vacances que nous ayons eues ! Je souhaite que nous aurions pu rester plus longtemps.

Points positifs: Very Cleaning inside

Points négatifs: The ocean, beach

Points positifs: really quiet and beautiful place, staff friendly and looking to meet your needs. Really good for relax and have a good time

Points positifs: Apartments were comfortable an well though out

Points négatifs: After a long flight when we got to the room we were instantly met by the concierge with information and details of excursions he was wanting us to book when really we ust needed time to relax not be pressured

Points positifs: The staff was very friendly, helpful, and accommodating to our family.The food was excellent, the villa clean and it was a very nice vacation. I wish the weather was warmer and sunny, but it was still fun!

Points négatifs: Just the weather...

Points positifs: The Hotel and the room is very clean and beautiful!

Points négatifs: I've never been to a hotel this complicated! It took us MORE than 45 minutes to do the check-in!!! The stuff is very unpolite, unpatient and stubborn! I would never ever go to this place again even though the pool area, the beach and the rooms are very pretty! Here some examples: Since our flight didn't leave until 10pm the next day we wondered if they could give us a special deal, so we don't have to check out at the usual time (11am). They couldn't! Even though it's low season and there are barely any guests we had to book another night. Okay I understand, BUT... The first night we booked through booking.com was 158 USD without breakfast included. The second night we should pay 211 USD with breakfast included even though they knew that we will not stay for the night and therefore not have the chance to have breakfast the following morning. Changing the nights so we could have breakfast when we're actually there for breakfast and pay 211 USD for the first and 158 USD for the second night was not possible either! The second night without breakfast was even more expensive! Also they forced us to pay our room in cash even though everywhere was written that you can pay in cash, by visa, by credit or by debit card. I could give you a lot more examples of unpolitness and unflexibility, but this would go beyond the scope!

Points positifs: Toute étais super grande chambre avec toute l’équipe pour se fair son déjeuné épicerie gym très bonne place à aller en famille

Points négatifs: La plage pourrais être mieux entretenu

Points positifs: I loved how attentive the staff was. All inclusive is the absolute best for a family!! The rooms were spacious and always clean. And you can hotel hop for free and enjoy all the amenities at different hotels within the group.

Points négatifs: Our concierge kinda went ghost on us after we didn’t accept the timeshare offer.

Points positifs: Plage privée, restaurant les pieds dans l'eau

Points négatifs: Aucune activité organisée (volley, basket, tennis)

Points positifs: they had very good quality food

Points négatifs: a bit old

Points positifs: Vue mer Hôtel taille humaine

Points négatifs: Une seule sdb piur 2 chb, c’est insuffisant. Déco très vieilote. Lit très mou. Sdb médiocre...avec rideau de douche !!

Points positifs: Staff was amazing, so friendly and genuine. We especially enjoyed getting to know the staff at La Palapa (Guilibaldo, Raúl, Geny, Cesar, Eliseo, Fernando, Gilberto, and so many more...), and the servers on the beach and around the pool (Alfredo, Ivan and Manuel). Also, it was slow the week we stayed (~40% occupied), it seemed we had the place to ourselves.

Points négatifs: Beach was covered with seaweed. Seaweed that washed up on the beach was cleaned up each morning but most of the swimming area floor was covered with it. And although it’s out of anyone’s control, the weather did not cooperate the first few days (rainy and humid)...it was our choice to go during rainy season. Improved as our time went on.

Points positifs: superbe hôtel daté mais de bonne facture très bonne literie, appartement complet spacieux et confortable localisation parfaite pour Cancun personnel adorable

Points positifs: The food at the hotel was very good. We also tried a couple of the Sister resort restaurants. All were to a very good standard. The resort staff were in the main very friendly and the facilities were kept very clean, Would recommend.

Points négatifs: The sports bar was a bit of a letdown mainly due to the guy working there. On most occasions when we went in it was empty or just a few people there. The Barman didn't acknowledge you and we waited for a long time to get served even when empty! I was surprised that bottled beer was not on the all inclusive menu, it was a lot cheaper than the wine and cocktails which were on the all inclusive. Apart from that everyone else was very helpful.

Points positifs: Appartement spacieux, plutôt calme. Piscine avec accès direct à la plage.

Points négatifs: Pas de service de transfert pour le centre animé de Cancun. Hotel presque vide, mais chambre éloignée avec vue sur le terrain vague, côté route!

Points positifs: The pool was nice and so was breakfast. Room service was quick, however a very limited selection of foods.

Points négatifs: Upon arrival the concierge at the front desk was rude towards our family. He was difficult and made the check in process highly difficult. He was very unprofessional. Complaints were made to management who took it not very serious. This experience over shadowed our entire stay in the resort.

Points positifs: My stay did not include food. But I enjoyed having breakfast and lunch at your restaurant on the beach, I truly enjoyed that venue and the staff were great , full of humor .

Points négatifs: I was disappointed to see that you did not have a jacuzzi

Points positifs: La villa

Points négatifs: Le design

Points positifs: Apparemment parfaitement équipée

Points négatifs: Très bon rapport qualité prix

Points positifs: Villas were lovely - large and very comfortable. All inclusive was very good value. Staff were fantastic. Pools were beautiful and stayed open until 10pm. Great to have a restaurant beach side and a pool bar. Excellent that they provided towels for the pool and were prepared to lend tennis equipment and snorkelling gear.

Points négatifs: Very little. Small things like the fact that I could have diet coke from a tap at the pool bar as part of the all inclusive but needed to pay if I wanted a can. Coffee was a bit weaker than we like it. Found the whole issue of tipping a bit of a problem - weren't sure whether to tip waiters as we went along at each meal and also a guide of 15% of the meal cost is useless if you are on all inclusive since the bill is usually nil!

Points négatifs: We just checked in royal Cancun yesterday and we stayed here for 2 nights. The staff inform us we had to change room in the morning yesterday, and we said Ok. In the morning, we contacted with the front desk to see if our new room was prepared. They answered that we had to wait around 10 minutes. And suddenly somebody just ringed the door bell and asked us to shift to the new room immediately. He said some new guests are checking-in so we must leave the room now. Neither are we the guests? The staff even stepped into our room while we are packing. Moreover, when we arrived to our new room, the room is TOTALLY MESSED up. It seemed that the last guests just left 5mins before. The sheet was used. Dirty dishes were left in the tank, garbage was in the can and the cookies were scattered everywhere. There’re even disgusting towels on the desk in the living room. With these messes occupied in the house, basically we can’t do anything. We tried to contact the manager and he only apologized for the mess and did nothing. After 4 hrs of waiting, they finally finished cleaning our room. It’s so ridiculous and it is definitely the worst experience in my life.

Points positifs: Un ressort historique ayant le charme des infrastructures humaines, et nous concernant un appartement avec accès direct sur la piscine intérieure et à 50 m de la plage. Un lieu très reposant, un lieu luxuriant et un personnel très attententionne. De plus pour les familles avec enfant une plage avec une zone sableuse peu profonde.

Points négatifs: Savoir qu’il peut aussi y avoir des jours grises, venteuses et pluvieuses

Points positifs: The staff were all nice and extra helpful!

Points négatifs: The food could be better with better choices

Points positifs: The staff was extremely nice and attentive. Great customer service.

Points négatifs: I had some trouble connecting to the WiFi. Other than that, everything was excellent.

Points positifs: Cleaning Beach Location

Points négatifs: Comfort rooms hotel infrastructure Service and maintenance of foreigners Food and drink Hotel exterior

Points positifs: Staff went above and beyond to satisfied your needs. The Mexican night under the stars was amazing, time of yummy food, the decor and even mariachis. The beach was crystal clear. The hotel is right next to the ferry station to isla mujeres so you can walk there if you decide to go there. Right outside the hotel there is a pharmacy in case you need anything. The kids park was very nice, a plus for family traveling with young kids.

Points négatifs: No elevators, got room on the 3rd floor and building didn't have central AC, so hallways were so hot and the few ceiling fans running, were not enough for the heat, especially after taking 3 flights of stairs, while I was there one of the restaurants was being renovated, so I am assuming this has A.C., the rest of the restaurants didn't have A.C., so you could find some bothersome flights. There are mosquitoes, bring repellant or buy it at the pharmacy right outside the hotel, I went with the all inclusive option so maybe that is why they don't have them, but there was no microwave in the room and I was traveling with a toddler that doesn't drink cold milk ☹, so if you have my situation bring a bottle warmer. ( there was a fridge in the room) couldn't use the gym because the air was off

Points positifs: Office staff sucks Kitchen staff was awesome tho

Points négatifs: Not charging for every little thing

Points positifs: I thought the staff were very friendly. For me the bedroom was adequate, nice large shower room. Breakfast was good.

Points négatifs: It's not that I didn't like the main meals. I'm vegetarian and on some evenings there wasn't anything for me, except salad. Lots of variety for meat and fish eaters. Menu changed daily. On one occasion the chef did make me pasta with pesto, which was nice.

Points positifs: Établissement a echelle humaine, avec acces plage et plusieures piscines. Restauration tres correcte

Points négatifs: Le Check-in ! Prevu a 15h (voir 14h, ça devait etre possible ! ) n'a eu lieu que 30 minutes plus tard mais en ayant insisté. Plusieures personnes ds notre cas !

Points positifs: Les jardins et la petite plage privée sont sympas. Les extérieurs sont bien entretenus. Nous n'avons rien à redire sur le personnel qui a été très sympathique !

Points négatifs: La chambre est petite et très minimaliste. On dirait un peu une chambre de motel, et la notre en l'occurrence donnait sur la route très fréquentée, donc boules Quies obligées. Pour des vacances de repos c'est bof... et surtout pour le prix de 160 euros la chambre on s'attendait à plus de confort. Certes le resto est sympa, ainsi que les jardins et piscine, mais l'habitation est aussi importante et sincèrement elle laisse à désirer... pas de couverture dans la chambre alors qu'il faisait un peu froid en arrivant. Pas assez de serviettes. Eau tiède. On demande une Lunch box pour le lendemain et ils l'oublient. Et la plage donne sur l'embarcadère pour Isla Mujeres, donc c'est bruyant. Et la zone hôtelière alentour est laide... finalemente on a regretté d'avoir pris cet hôtel. Un petit hôtel quinze fois moins cher sur Isla Mujeres aurait été mille fois mieux !

Points positifs: Staff were nice

Points négatifs: Although it was ok hotel, definitely way too much for what we paid. Probably $70 a night would be ok. Buffet good wasn't great. Only few options.

Points positifs: La nourriture, les locaux, le service, l'emplacement était correct.

Points négatifs: Ce n'était pas une formule tout compris. Service de chambre était extra. La plupart des hôtels incluent le service de chambre quand c'est tout inclus. Il n'y avait pas de wifi - $30 aucun coffre de sécurité gratuit - $8.00 .

Points positifs: Liked the room, and pool

Points négatifs: I did not some of the food options

Points positifs: Très bien pour les enfants

Points positifs: Everything nice

Points négatifs: Recomended for family and kids.... not so much for solo travelers or couples

Points positifs: Enjoyed the food at the restaurants. Check in was fairly quick.

Points négatifs: The only issue we had was the bathroom. The shower was backed up as well as the sink.

Points positifs: We will forget this place very very quickly... The rooms smell damp, the sheets smell musty. Very poor service at the reception, we are treated like "animals"..! We really feels like disturbing them... The quality of restaurants has really dropped, except for two restaurants, but you have to book to get there ..!

Points négatifs: This hotel has changed a lot. All included to try to attract customers... But the quality has become Disastrous... The majority of restaurants ARE NOT good quality. There are so many other hotels on the Zone Hotelera, that it is better to Avoid this one if you want a good holiday..!

Points positifs: Perfect location..... family friendly

Points positifs: Sympa pour une arrivée sur cancun. Les buffets sont pas mais, les piscines et la plage top, pas trop de Yankee mais des locaux. C est un bon hôtel si vous avez un bon deal

Points négatifs: Le monde....

Points positifs: Piscine, la mer étant situé près de la jonction avec la lagune de Cancun cela peu être top ou catastrophique le premier jour on est rester deux minute ça puait et l eau était verte le lendemain le courant venant du sud à tout changer plus d odeur et eau cristalline dès hamac et une aire de jeu gonflable ( une autre dans la piscine) les enfants se sont bien amuser

Points négatifs: Pas trop de monde donc les horaire de certain bar et restaurants n était pas vraiment suivi ....wifi payante 10 dollars soit 200 pesos pour 24h avec la possibilité de le mettre sur un seul appareil.

Points positifs: Please do not stay here it’s the most disgusting place I have ever stayed in English the food is kept in warm place the pool fun area for kids is all taped off as it’s dangerous the outside showers are floated with all stagnant water there was a lizard in our room there are no sun brollies so no shade unless you are lucky to get by a tree and want to move your bed around the tree all day I paid in full to stay for 11 days I stayed 2 nights and moved to the moon place I got not one pence bag but if we would of stayed my children would of definitely got sick or food positioning

Points négatifs: It wasn’t clean sweet corn and baby wipes floating in pool just don’t stay there !!!

Points positifs: Wonderful views, fantastic yoga or pilates on the peer each morning, good food, friendly waiters in all restaurants, and awesome kids club.

Points négatifs: If you are dependent on wifi, then it's a problem. Not only is it costly, but it took more than an hour for to work on each of our devices. The concierge was also of little help

Points positifs: The best thing is the food

Points négatifs: Yes the room was the worst thing ever it was a box with two beds horrible

Points positifs: Every thing. Music, location.

Points négatifs: We got sick a couple of times from the food