Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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3,6
Points négatifs : “Mandatory” minimum liability coverage is a $30/day charge that the agent surprised us with last minute. She said you can’t decline it. Not shown in online totals. Reso went from $17 TOTAL to $210.
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2,0
Points positifs : Nothing.
Points négatifs : We were forced to purchase liability insurance for $200 for 4 days and 30 miles driven that was a complete surprise. The rental was supposed to be $12 and ended up being $212. Deceptive.
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5,6
Points positifs : The staff was helpful at Alamo
Points négatifs : The cost was over 4 times what was quoted through Kayak, because of additional expenses required for insurance and fees upon checkout. This was incredibly misleading and cost over $300 more than I was quoted through Kayak, which is an exorbitant difference for a customer to have to absorb.
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9,2
Points négatifs : Alternative insurance prices were high so the main option we had was the comprehensive one.
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6,0
Points négatifs : Don't know what it is about Cancun car rentals but they are always trying to say you dented or damaged the car. We have been falsely charged before for damage that clearly we didn't do. I was hoping Alamo would be different but it wasn't. Thankfully, we took a video of the entire car incl. under.
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10,0
Points positifs : Very friendly staff. Pick up and drop off was super easy.
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9,2
Points positifs : The staff was friendly and a shuttle took us a short distance to pick up the car which was very clean and comfortable.
Points négatifs : The total with insurance and rent was higher than we expected but still a reasonable amount.
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8,0
Points négatifs : More people working to expediate check in and out. We waited 15 minutes for van to pick us up. Checked in quickly but waited 20 minutes to return car. HIRE more people.
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10,0
Points positifs : Abraham was amazing! He took care of all of our needs and was very friendly!
Points négatifs : Everything was perfect!
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6,8
Points positifs : Very Friendly staff, clean car.
Points négatifs : Prices way higher than america. Car was not in good shape in the outside. Too expensive for what you actually get.
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4,0
Points négatifs : The car I reserved was "unavailable" so was sent to a partner car agency. The rate was higher and then was hit with the mandatory liability insurance. What was a $2 per day reservation turned in to $37 a day plus a $150.00 deposit.
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2,8
Points négatifs : When we arrived and after we were shuttled to an offsite location, we were told the price we paid did not include “required” insurance, even though we purchased collision insurance from a third-party vendor, and the price skyrocketed astronomically. It was a terrible beginning to our trip.
avis de
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9,2
Points négatifs : Alternative insurance prices were high so the main option we had was the comprehensive one.
avis de
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10,0
Points positifs : Very friendly staff. Pick up and drop off was super easy.
avis de
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9,2
Points positifs : The staff was friendly and a shuttle took us a short distance to pick up the car which was very clean and comfortable.
Points négatifs : The total with insurance and rent was higher than we expected but still a reasonable amount.
avis de
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10,0
Points positifs : Abraham was amazing! He took care of all of our needs and was very friendly!
Points négatifs : Everything was perfect!
avis de
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8,0
Points négatifs : More people working to expediate check in and out. We waited 15 minutes for van to pick us up. Checked in quickly but waited 20 minutes to return car. HIRE more people.
avis de
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6,8
Points positifs : Very Friendly staff, clean car.
Points négatifs : Prices way higher than america. Car was not in good shape in the outside. Too expensive for what you actually get.
avis de
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3,6
Points négatifs : “Mandatory” minimum liability coverage is a $30/day charge that the agent surprised us with last minute. She said you can’t decline it. Not shown in online totals. Reso went from $17 TOTAL to $210.
avis de
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2,0
Points positifs : Nothing.
Points négatifs : We were forced to purchase liability insurance for $200 for 4 days and 30 miles driven that was a complete surprise. The rental was supposed to be $12 and ended up being $212. Deceptive.
avis de
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5,6
Points positifs : The staff was helpful at Alamo
Points négatifs : The cost was over 4 times what was quoted through Kayak, because of additional expenses required for insurance and fees upon checkout. This was incredibly misleading and cost over $300 more than I was quoted through Kayak, which is an exorbitant difference for a customer to have to absorb.
avis de
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6,0
Points négatifs : Don't know what it is about Cancun car rentals but they are always trying to say you dented or damaged the car. We have been falsely charged before for damage that clearly we didn't do. I was hoping Alamo would be different but it wasn't. Thankfully, we took a video of the entire car incl. under.
avis de
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4,0
Points négatifs : The car I reserved was "unavailable" so was sent to a partner car agency. The rate was higher and then was hit with the mandatory liability insurance. What was a $2 per day reservation turned in to $37 a day plus a $150.00 deposit.
avis de
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2,8
Points négatifs : When we arrived and after we were shuttled to an offsite location, we were told the price we paid did not include “required” insurance, even though we purchased collision insurance from a third-party vendor, and the price skyrocketed astronomically. It was a terrible beginning to our trip.
avis de
