Voitures de location à Cancún

Worst service

Points négatifs : The car I originally signed up for I couldn’t get due their not being enough of those cars. I got a crappy dodge attitude brakes and shocks were blown and bunch of ants inside the car. I wasn’t able to switch the car till 2-3 days later due to their not being other cars in the level rental I got

extremely bad experience, we did use this service at all

Points positifs : Nothing, extremely bad service & experience, this company shouldn't be on Kayak or on any Internet site.

Points négatifs : I did my reservation online which I thought it was a good deal. And I did not choose assurance as optional as always I did in other countries, and nothing mentioned about assurance is mandatory during the reservation or even on the confirmation letter. When we arrived at the airport, they can't find our reservation at first, so they had no suttle ready for us, we had to stand outside and wait for about 20 minutes with whole our luggages and old parents, and 8-month baby... then they drave us to a "remote area", I don't how to describe, but when they turned off from the main street another 10 or 15 minutes drive without any presidential or business building, only tracks passed by. Then you suddenly found their "office" was there. They told us to buy premium assurance which is $40-$50 a day, and no other choice, for our 7 days that will be $350 extra plus tax. We told them we don't need it we all have assurance coverage with our credit card, they said we can't use it because we did not bring a certificate letter, and we have to buy their assurance, it is mandatory. we didn't see any police or statements like this during our reservation, it was a complete trap. They do not open their counter like other competitors together at the airport for a reason. And basic on their location, the family like us with old person and baby have no choice have to pay $$$$$$$$$$$. My husband and I were really disappointed and helpless, it was 6 pm after 4 hours flight, baby was too tired started to crying, so we asked if they could offer a discount cause it is extra hidden price and a huge amount. They refused to do anything. So we asked to cancel the rental, they said they can't do that because they are not Economy, their name is America car rental, we paid our money to Economy so we have to ask the money back from them, not their business. Then my husband had to leave us in the office, himself to take a taxi to a small plaza which 15 minutes back to the main street, to re-rent another car from another local company, which only asked $130 for whole 7 days everything was included. Finally, we got our hotel at 9 pm, baby got bad cold immediately, we were really exhausted on our first day and no time to connect to the Economy anymore, so we did not use our reservation at all and $80 from that was a total waste.

watch for insurance

Points positifs : The airport meet and pick up was great. The port drop off was good too.

Points négatifs : At pick up we had reserved a Chevy Tahoe. We got a dodge journey, which is hardly similar. Then they pushed the insurance so hard I had to call my credit card company to get a letter sent verifying I had coverage, then they still authorized $15,000.00 (yes, fifteen thousand USD) on my card. The counter man in Cozumel, and lady in Playa del Carmen could not have been less friendly.

LIES LIES LIES

Points positifs : absolutely nothing.

Points négatifs : I got there, and they told me that I had to pay for insurance. I explained that I had insurance through my credit card, they still made me pay for it. Additionally, I had made a reservation with a different return location than the pick up. They decided to charge an additional fee for that as well. The whole process was very difficult and uncomfortable. They make you sign too many papers, more than any other company I used in the past, and they they make copies of your credit card, passport and Driver's Licence.

Not what I signed up for

Points positifs : Car was clean

Points négatifs : Pickup location was not the address that was emailed to me. I had to pay a shuttle $40 to go to the location and was told the car was somewhere else. Didn’t have the BMW I reserved, so I received a tiny Audi without room. Overall dissatisfied.

Worst place complete ripoff

Points positifs : Being able to drive

Points négatifs : Very rude and everything is a complete lie. Says car is 9 dollars a day online, then you go and you must buy their insurance.so the price at all is not liated The online insurance for 67 covers nothing with them. You have to pay for insurance in different tiers $240 with a $2000 hold, $260 with 1000 hold, $300 with a 600 hold.