Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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4,4
Points négatifs : The rental rate did NOT include mandatory third party liability insurance of 24/day. They would not let me rent the car without it.
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2,0
Points positifs : Nothing. Car was reserved and they unilaterally cancelled.
Points négatifs : Actually honor the reservation.
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3,2
Points négatifs : Awful experience. They make you come to the line at the office for returning the car. Very different from other rental companies
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2,4
Points négatifs : First of all, the pick-up experience was horrible. Standing for 1 hour in the small room and just 2 staff working there with that many customers. When I got the reservation, it said $3 per day. But over there, they asked for a minimum $25 for insurance. I told them I have my own insurance with the credit card. They told me I cannot use them here in Mexico! I accepted to use their insurance. Then they bring me a form to sign and decline my insurance with my credit card and accept their insurance! I was confused. If my insurance does not work in Mexico, why you asked me to decile that insurance? Since I was too tired, I accepted. So per day $24 plus $2 for renting the car, total $26 without tax. But when I wanted to pay, I saw the bill of $176 for 4 days! I told them "how you calculated?". They said $104 plus taxes!!!! Just imagine almost 70% for tax. Seriously????? It was a horrible experience with them. Just imagine the $6 bill amount when I booked online turned out to $176. And this is how they are lying to the customer. I declined that bill and did not get the car since I found they are not honest with the customers.
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3,2
Points négatifs : It’s an insurance company, not a car rental place. Don’t waste your money here.
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2,0
Points négatifs : When I got there they tried to rip me with the cost for insurance. I walked out and did not rent the car. It was the worst car rental experience I have ever had in 31 years renting a car in Cancun.
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2,0
Points positifs : The car itself was fine.
Points négatifs : Totally ripped me off. The Kayak shown price was $21 for the weekend, INCLUDING taxes. That’s why I chose this reservation—even though it was a dinky little car, that was a fantastic sale price. When I arrived, there was mandatory insurance, a different rate, new taxes, and mandatory prepaid tank of gas, all resulting in a price of $175 for the weekend—almost 9 times more than I had planned to pay. By the time I was there it was too late to change to another company... no need to spend more hours of an already short weekend getaway shopping for rental cars. But this was totally deceptive and I’m very unhappy. Kayak should not be listing Alamo’s deceptive prices in the future.
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8,8
Points positifs : The car was amazing
Points négatifs : You should be a little more clear with the client in the case of the insurance. Cost and explain if it is included or not.
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2,0
Points positifs : Nothing
Points négatifs : Had the car available, I went to alamo and they told me is no more cars for my reservation, I had to spend tons more money to get a rent car the same day. Bad service
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10,0
Points négatifs : Bigger office
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4,8
Points négatifs : I put in that I wanted the car from the Cancun airport and that is NOT what your website did for me costing me more money, $60. I had to pay $40 to take a taxi to get my car and a $20 fee to return it to the airport where I wanted to return in.
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2,0
Points négatifs : Was looking at car rentals in Cancun through carentals.com reserved a car for $6 for the week supposedly. I knew it was too go to be true, wasn’t sure if they were going to try and make it up with added insurance. When I get there they said the reservation wasn’t paid for and they only had 1 car left for $250 for the week. We said no thank you and went to the desk next door. They knew we didn’t have a car and tried the same gimmick. We passed again and went to Budget and they had plenty of cars, we got a Nissan Versa for $175 for the week.
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4,4
Points négatifs : The rental rate did NOT include mandatory third party liability insurance of 24/day. They would not let me rent the car without it.
avis de
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2,0
Points positifs : Nothing. Car was reserved and they unilaterally cancelled.
Points négatifs : Actually honor the reservation.
avis de
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3,2
Points négatifs : Awful experience. They make you come to the line at the office for returning the car. Very different from other rental companies
avis de
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2,4
Points négatifs : First of all, the pick-up experience was horrible. Standing for 1 hour in the small room and just 2 staff working there with that many customers. When I got the reservation, it said $3 per day. But over there, they asked for a minimum $25 for insurance. I told them I have my own insurance with the credit card. They told me I cannot use them here in Mexico! I accepted to use their insurance. Then they bring me a form to sign and decline my insurance with my credit card and accept their insurance! I was confused. If my insurance does not work in Mexico, why you asked me to decile that insurance? Since I was too tired, I accepted. So per day $24 plus $2 for renting the car, total $26 without tax. But when I wanted to pay, I saw the bill of $176 for 4 days! I told them "how you calculated?". They said $104 plus taxes!!!! Just imagine almost 70% for tax. Seriously????? It was a horrible experience with them. Just imagine the $6 bill amount when I booked online turned out to $176. And this is how they are lying to the customer. I declined that bill and did not get the car since I found they are not honest with the customers.
avis de
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3,2
Points négatifs : It’s an insurance company, not a car rental place. Don’t waste your money here.
avis de
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2,0
Points négatifs : When I got there they tried to rip me with the cost for insurance. I walked out and did not rent the car. It was the worst car rental experience I have ever had in 31 years renting a car in Cancun.
avis de
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2,0
Points positifs : The car itself was fine.
Points négatifs : Totally ripped me off. The Kayak shown price was $21 for the weekend, INCLUDING taxes. That’s why I chose this reservation—even though it was a dinky little car, that was a fantastic sale price. When I arrived, there was mandatory insurance, a different rate, new taxes, and mandatory prepaid tank of gas, all resulting in a price of $175 for the weekend—almost 9 times more than I had planned to pay. By the time I was there it was too late to change to another company... no need to spend more hours of an already short weekend getaway shopping for rental cars. But this was totally deceptive and I’m very unhappy. Kayak should not be listing Alamo’s deceptive prices in the future.
avis de
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2,0
Points positifs : Nothing
Points négatifs : Had the car available, I went to alamo and they told me is no more cars for my reservation, I had to spend tons more money to get a rent car the same day. Bad service
avis de
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4,8
Points négatifs : I put in that I wanted the car from the Cancun airport and that is NOT what your website did for me costing me more money, $60. I had to pay $40 to take a taxi to get my car and a $20 fee to return it to the airport where I wanted to return in.
avis de
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2,0
Points négatifs : Was looking at car rentals in Cancun through carentals.com reserved a car for $6 for the week supposedly. I knew it was too go to be true, wasn’t sure if they were going to try and make it up with added insurance. When I get there they said the reservation wasn’t paid for and they only had 1 car left for $250 for the week. We said no thank you and went to the desk next door. They knew we didn’t have a car and tried the same gimmick. We passed again and went to Budget and they had plenty of cars, we got a Nissan Versa for $175 for the week.
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