N°12 dans le monde
« Staff was very friendly. »
N°12 dans le monde
« Easy pick up and drop off. »
| Standard | 20 €/jour |
| Grand SUV | 48 €/jour |
| Citadine | 20 €/jour |
Points positifs : I didn’t like any part of it! They were so rude, and they charged us more then what I purchased online. They even told me I couldn’t use my own insurance. Lastly they charged me for something I was not responsible for. DO NOT GO TO THEM TO RENT A CAR!!!
Points négatifs : The supervisor Carolina García was extremely rude. She didn’t explain anything or have any time of professional manners and charged us an extra fee. The staff needs better professional people and remove Carolina from her position as a supervisor.
Points positifs : The staff was friendly and my order was actually in their system
Points négatifs : The car price at the booking was $37 a day, but at pickup they charge mandatory basic insurance for additional $45 a day, which makes the full price of tiny stick shift car for 11 days ridiculous more that $800!
Points positifs : Nothing the staff was unhelpful and would not honor the price of the rental.
Points négatifs : They wouldn’t honor the rental contract and then tried to rent us the same car for three times the amount of money solely bc the rental showed up in their system as being for 2022 (my rental confirmation clearly stated it was for the correct dates).
Points positifs : Nothing they are scammers. They wouldn’t agree to the price and lies and said they had no more cars.
Points positifs : The car was clean.
Points négatifs : Both pickup of the car and the return took forever!
Also, the supplemental insurance sold by Kayak was NOT accepted by the Europcar - thus loss of the $$$! DO NOT BUY KAYAK INSURANCE FROM ALLIANCE!!!
Points négatifs : They didn’t have a car for our reservation
Points positifs : Literally nothing. Worst rental experience of my life. I travel a lot and have never encountered such blatant disregard for peoples time and money. It was the most unprofessional business I have ever encountered.
Points négatifs : Everything. It took many hours out of my vacation. To start, the car pickup was supposed to be at the airport but they shuttled us to a location 10 minutes away. Showed up to the pickup spot and it looked like a scene from a war movie, like people(half dead bodies) lying(in rubble) on benches(in Fallujah), groggy(wounded) people just swaying back and forth because they are(stunned from the devastation) so bored from waiting.
There was no direction, no one greeted me, and no one let me know what the hell was going on. There were a bunch of unmanned kiosks with broken iPads and all the employees were busy arguing with customers. Finally got someone to help me, by help I mean he placed me on the waiting list to be helped. Once I was finally helped it was clearly a game of “how much money can I scam out of this customer”. Nothing beyond this point got better, it got worse , but I’m tired of pointing out what is obviously an open scam.
Points positifs : Staff was tricking and conning us
Points négatifs : Better staff
Points négatifs : A lot they increased the price at pick up claiming it was for insurance and we would not have booked the car if the price stated was not the final price. The tank was not given to us full
Points positifs : Did not like the lack of explanation of insurance when booking on your site. I will go straight to budget next time.
Points négatifs : The person we called at kayak didn’t speak English well. The customer service lines should be in English if serving English speaking countries.
Points positifs : All of the staff was so very helpful and were constantly wiping down surfaces and making sure everything was clean. All of the staff spoke English, so there were no language barrier issues.
Points négatifs : I was hesitant to book here after seeing so many poor reviews, but my experience could not have been better! You do have to purchase coverage for your rental car which is not included in the price of the car. However, the coverage is inexpensive and covers everything you could think of.
Points positifs : Clean and good vehicle, timely pick up and drop off
Points négatifs : Price was different than booked amount due to insurance requirements. That should be stated on the website. I don’t like surprises!
