Avis des clients
Note globale
5,8
Correct
Basé sur 398 avis
Note générale
3,3
Propreté
4,6
Confort
4,2
Prise en charge/Retour
3,1
Rapport qualité/prix
3,3
Prix de location de voiture pour Ace à Cancún
| Grande | 8 €/jour | |
| SUV | 7 €/jour | |
| Monospace | 16 €/jour | |
| Luxe | 13 €/jour | |
| Cabriolet | 52 €/jour |
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
3,6
Points positifs : Nothing.
Points négatifs : I paid a price online that was an set amount per day, but it turns out that was only a reservation fee that didn’t even mean anything because there was no reservation. Once there, we waited in like for 30 min just for a rep to start from scratch and then charge us way more, plus a $2500 deosit!
avis de
-
8,8
Everything was great
Points positifs : It was a decent price for what we got.
Points négatifs : Pick up was a bit more difficult than we’d hoped but I had my son pick it up for me because his plane was on time. But it took quite a while for him.
avis de
-
5,6
Watch out for hidden insurance costs in Cancun!
Points positifs : Quality of the car was good.
Points négatifs : The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!
avis de
-
2,0
Don’t rent here!
Points positifs : Nothing
Points négatifs : Ace works through Mex in Cancun. We arrived and the line was 1 hour long. We finally got to the desk and after 15min the agent said that his time is up and that a different agent will take care of us. We watch him clock out and leave in complete disbelief. Waited approximately 30 more minutes for another agent who readily informed us that there were NO CARS LEFT DUE TO OVERBOOKING!!! I can’t begin to tell you the commotion that this created as more than 2 dozen people were told that there were no cars left! Despite our outrage we chose to quietly retreat because it was almost midnight and my spouse and two young children were exhausted. We found ourselves temporarily stranded. THIS WAS COMPLETELY UNACCEPTABLE! I walked inside and outside the airport for alternative car rental companies and hotel options. IT WAS THE WORST WAY TO START OUR FAMILY VACATION.
avis de
-
5,6
Longest wait ever
Points négatifs : Took two hours from arriving at Ace (which turned out to actually be Mex) to get a car. In an office with no A/C. Rough starts to vacation.
avis de
-
2,0
Poor
Points négatifs : Thank you for contacting CarRentals.com. Hi there, Thanks for reaching out to KAYAK. I was able to locate a car reservation that matches the email ca_martinez@yahoo.com. This reservation Confirmation Number: CRV5594008 was completed on CarRentals.com while remaining on KAYAK with Ace providing the customer service for the reservation. I do see that this location required a shuttle ride and this was a prepaid reservation charged by Ace. I would suggest sharing this experience directly with CarRentals.com. CarRental.com's service center can be reached at support@carrentals.com. All the Best, Shannon KAYAK Team Lead Consumer Services --------------------- Dear Kayak.com: I understand that Kayak.com is a search engine, and that a booking (and issues with it) should be through the vendor, but is Kayak.com comfortable with allowing shady vendors on its platform? As a (7+ year) customer of Kayak.com, I would expect that Kayak.com would have properly vetted its vendor partners (like Costco Travel does, for example). I thought a $2.50 USD car rental (total for an intermediate vehicle, for 4 days, and no hidden fees, according to the fine print) with Ace Rent a Car in Cancun, Mexico (see attached screenshot for Kayak.com confirmation number, please) was Too Good to be True (as they say), but I trusted (as I have had the best Kayak.com experience in the past) that it was backed by a Kayak.com customer satisfaction guarantee. The vendor email (from carrentals.com) did not specify where to go once at the airport. Referencing my confirmation email, I called the company. They asked what I was wearing and in front of which (numbered) airport door and terminal I was standing at. They promised to pick me up in 5 minutes. I waited an hour. When I called back (twice), no one answered (even though it was still within business hours). No one ever called to check up on me (i.e. letting me know that they couldn't find me at the location I indicated to them). I then decided to look at customer reviews on Google Maps. Ace is rated 1.5 out of 5 stars. The comments are accurate. My (newlywed) wife and I had to walk across two parking lots to find a name brand car rental office that provided a better service for a fair price. Now I have to contact my credit card company for a refund (big deal... it's just $2.50), but it's also the hassle, the bad taste in my mouth, the questioning (for the first time) of Kayak.com's vendor selection (and thus, backing) policy, and questioning whether my credit card information is now compromised with a shady company (Carrentals.com and/or Ace Rent a Car). Please consider removing the vendor and that pricing offer from your search engine/results. Or... at least please consider secret shopping the vendor if you're hesitant to remove them your search listings based on my feedback and online reviews. Kayak.com's reputation is at stake. Thank you. Carlos Martinez ca_martinez@yahoo.com
avis de
-
2,0
Worst car rental i ever heard.
Points positifs : Not one bit
Points négatifs : Website claims rental was $1per day. But didnt say anything about insurance are not included. 1.5hrs of wait time just to tell me i need to purchase insurance which is mandatory and by the time numbers where calculated i could have gotten a better deal at another rental place!
avis de
-
2,0
Nightmare in Cancun
Points positifs : Nothing
Points négatifs : When we arrived at the airport there was not any car rental stage for Ace Rental Company. Somebody who was not their colleague said that our transfer bus will pick up us soon and will bring us to the place where we can pick the rented car up. After the transferring we arrived at Ace and Mex rental company stages where Ace was closed (1:00pm). We had to rent the car from Max because they took over Ace reserved car renting as they told us. Before our holiday I spoke with an operator from Ace via phone who said that I can pay the deposit with debit card but at Max can not accepted this paying method so I had to move forward to Budget who can solve this issue but the car rental was $142 instead of $49 that we booked before. So thanks for the expensive nothing.
avis de
-
2,8
Bait and Switch
Points positifs : Nothing good to say
Points négatifs : I was lured in with low prices, but what I got was nothing like what was agreed upon when I made the reservation. -They insisted that we were required by law to purchase their insanely expensive insurance(False) even though I'm covered by my credit card. -They did not reserve the car that I requested, and wanted to give me an SUV which would not have been suitable for where we were going. -The pickup process was tiresome. After arguing with for over a half hour to reach an agreement on my car rental. We had to wait an hour for them to actually give us the keys. -The end result is I ended up paying over twice the agreed upon price for a much worse car, while wasting an hour and a half of my limited vacation time. Next time I'll use a more reputable car rental company
avis de
-
4,4
Points négatifs : I feel cheated that they require insurance and the insurance costs way way more than the car
avis de
-
4,8
"cleaning fee" scam
Points négatifs : When we dropped off the vehicle we were charged an extra cleaning fee because there was sand in the vehicle. The sand was minimal and came off our sandals. This was a scam to simply get more money from us and many others have posted negative reviews of similar treatment and being charged extra fees in Cancun.
avis de
-
2,0
Terrible
Points positifs : Nothing
Points négatifs : Even though I called 1800 of Ace to confirm and tolde me "everything was all right"with my reservation, Ace rental car was not at the airport, went to Fox rental car who represents Ace, there was a 45 mins standing waiting line, while declining insurance since my credit cards AND insurance company covers it, I was being force to make a deposit of $2,500 dollars deposit to receive the car. Ridiculous! this $8/per day is a SCAM
avis de
-
3,6
Points positifs : Nothing.
Points négatifs : I paid a price online that was an set amount per day, but it turns out that was only a reservation fee that didn’t even mean anything because there was no reservation. Once there, we waited in like for 30 min just for a rep to start from scratch and then charge us way more, plus a $2500 deosit!
avis de
-
5,6
Watch out for hidden insurance costs in Cancun!
Points positifs : Quality of the car was good.
Points négatifs : The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!
avis de
-
2,0
Don’t rent here!
Points positifs : Nothing
Points négatifs : Ace works through Mex in Cancun. We arrived and the line was 1 hour long. We finally got to the desk and after 15min the agent said that his time is up and that a different agent will take care of us. We watch him clock out and leave in complete disbelief. Waited approximately 30 more minutes for another agent who readily informed us that there were NO CARS LEFT DUE TO OVERBOOKING!!! I can’t begin to tell you the commotion that this created as more than 2 dozen people were told that there were no cars left! Despite our outrage we chose to quietly retreat because it was almost midnight and my spouse and two young children were exhausted. We found ourselves temporarily stranded. THIS WAS COMPLETELY UNACCEPTABLE! I walked inside and outside the airport for alternative car rental companies and hotel options. IT WAS THE WORST WAY TO START OUR FAMILY VACATION.
avis de
-
5,6
Longest wait ever
Points négatifs : Took two hours from arriving at Ace (which turned out to actually be Mex) to get a car. In an office with no A/C. Rough starts to vacation.
avis de
-
2,0
Poor
Points négatifs : Thank you for contacting CarRentals.com. Hi there, Thanks for reaching out to KAYAK. I was able to locate a car reservation that matches the email ca_martinez@yahoo.com. This reservation Confirmation Number: CRV5594008 was completed on CarRentals.com while remaining on KAYAK with Ace providing the customer service for the reservation. I do see that this location required a shuttle ride and this was a prepaid reservation charged by Ace. I would suggest sharing this experience directly with CarRentals.com. CarRental.com's service center can be reached at support@carrentals.com. All the Best, Shannon KAYAK Team Lead Consumer Services --------------------- Dear Kayak.com: I understand that Kayak.com is a search engine, and that a booking (and issues with it) should be through the vendor, but is Kayak.com comfortable with allowing shady vendors on its platform? As a (7+ year) customer of Kayak.com, I would expect that Kayak.com would have properly vetted its vendor partners (like Costco Travel does, for example). I thought a $2.50 USD car rental (total for an intermediate vehicle, for 4 days, and no hidden fees, according to the fine print) with Ace Rent a Car in Cancun, Mexico (see attached screenshot for Kayak.com confirmation number, please) was Too Good to be True (as they say), but I trusted (as I have had the best Kayak.com experience in the past) that it was backed by a Kayak.com customer satisfaction guarantee. The vendor email (from carrentals.com) did not specify where to go once at the airport. Referencing my confirmation email, I called the company. They asked what I was wearing and in front of which (numbered) airport door and terminal I was standing at. They promised to pick me up in 5 minutes. I waited an hour. When I called back (twice), no one answered (even though it was still within business hours). No one ever called to check up on me (i.e. letting me know that they couldn't find me at the location I indicated to them). I then decided to look at customer reviews on Google Maps. Ace is rated 1.5 out of 5 stars. The comments are accurate. My (newlywed) wife and I had to walk across two parking lots to find a name brand car rental office that provided a better service for a fair price. Now I have to contact my credit card company for a refund (big deal... it's just $2.50), but it's also the hassle, the bad taste in my mouth, the questioning (for the first time) of Kayak.com's vendor selection (and thus, backing) policy, and questioning whether my credit card information is now compromised with a shady company (Carrentals.com and/or Ace Rent a Car). Please consider removing the vendor and that pricing offer from your search engine/results. Or... at least please consider secret shopping the vendor if you're hesitant to remove them your search listings based on my feedback and online reviews. Kayak.com's reputation is at stake. Thank you. Carlos Martinez ca_martinez@yahoo.com
avis de
-
2,0
Worst car rental i ever heard.
Points positifs : Not one bit
Points négatifs : Website claims rental was $1per day. But didnt say anything about insurance are not included. 1.5hrs of wait time just to tell me i need to purchase insurance which is mandatory and by the time numbers where calculated i could have gotten a better deal at another rental place!
avis de
-
2,0
Nightmare in Cancun
Points positifs : Nothing
Points négatifs : When we arrived at the airport there was not any car rental stage for Ace Rental Company. Somebody who was not their colleague said that our transfer bus will pick up us soon and will bring us to the place where we can pick the rented car up. After the transferring we arrived at Ace and Mex rental company stages where Ace was closed (1:00pm). We had to rent the car from Max because they took over Ace reserved car renting as they told us. Before our holiday I spoke with an operator from Ace via phone who said that I can pay the deposit with debit card but at Max can not accepted this paying method so I had to move forward to Budget who can solve this issue but the car rental was $142 instead of $49 that we booked before. So thanks for the expensive nothing.
avis de
-
2,8
Bait and Switch
Points positifs : Nothing good to say
Points négatifs : I was lured in with low prices, but what I got was nothing like what was agreed upon when I made the reservation. -They insisted that we were required by law to purchase their insanely expensive insurance(False) even though I'm covered by my credit card. -They did not reserve the car that I requested, and wanted to give me an SUV which would not have been suitable for where we were going. -The pickup process was tiresome. After arguing with for over a half hour to reach an agreement on my car rental. We had to wait an hour for them to actually give us the keys. -The end result is I ended up paying over twice the agreed upon price for a much worse car, while wasting an hour and a half of my limited vacation time. Next time I'll use a more reputable car rental company
avis de
-
4,4
Points négatifs : I feel cheated that they require insurance and the insurance costs way way more than the car
avis de
-
4,8
"cleaning fee" scam
Points négatifs : When we dropped off the vehicle we were charged an extra cleaning fee because there was sand in the vehicle. The sand was minimal and came off our sandals. This was a scam to simply get more money from us and many others have posted negative reviews of similar treatment and being charged extra fees in Cancun.
avis de
-
2,0
Terrible
Points positifs : Nothing
Points négatifs : Even though I called 1800 of Ace to confirm and tolde me "everything was all right"with my reservation, Ace rental car was not at the airport, went to Fox rental car who represents Ace, there was a 45 mins standing waiting line, while declining insurance since my credit cards AND insurance company covers it, I was being force to make a deposit of $2,500 dollars deposit to receive the car. Ridiculous! this $8/per day is a SCAM
avis de
Notes des autres agences à Cancún
- 4.3/10 Voitures de location Payless à Cancún
- 5.1/10 Voitures de location Budget à Cancún
- 3.9/10 Voitures de location Hertz à Cancún
- 5.4/10 Voitures de location Thrifty à Cancún
- 5.7/10 Voitures de location Alamo à Cancún
- 5.5/10 Voitures de location Enterprise à Cancún
- 4.2/10 Voitures de location E-Z Rent-A-Car à Cancún
- 5.1/10 Voitures de location Dollar à Cancún
- 4.4/10 Voitures de location Economy Rent a Car à Cancún
- 3.7/10 Voitures de location Europcar à Cancún
Où trouver des voitures de location Ace à Cancún ?
Carretera Cancun Chetumal Km22, Location de voitures Ace
Adresse
Carretera Cancun Chetumal Km22Téléphone
+52 334 170 8243Les meilleures astuces pour louer une voiture à Cancún avec Ace
- 25% de nos utilisateurs ont loué une voiture à Cancún avec Ace pour 5 € ou moins.
- Réservez votre voiture de location à Ace avec Cancún au moins 1 jour à l’avance pour obtenir un prix moins cher que la moyenne.
- Le prix des voitures de location de type « Économique » chez Ace à Cancún est environ 72% moins cher en moyenne que les autres types de véhicules.
Louer une voiture à Cancún avec Ace - FAQ
Combien coûte la location d’une voiture à Cancún avec Ace ?
Chez Ace, une voiture de location à Cancún coûte en moyenne 6 € par jour.
Quelle est la catégorie de voiture la plus populaire chez Ace à Cancún ?
Économique (Kia Rio Hatchback ou similaire) est la catégorie de voiture la plus réservée chez Ace à Cancún.
Combien y a-t-il de succursales Ace à Cancún ?
Ace possède 1 succursale à Cancún. Consultez notre carte des succursales Ace pour trouver celle qui vous convient le mieux.
Y a-t-il une succursale Ace à Cancún (CUN) ?
Oui
Est-ce que Ace propose un service de navette à partir de Cancún (CUN) ?
Oui