Hôtels près de Playa Caracol - Cancún

Points positifs: Le personnel est extraordinaire

Points négatifs: Nourriture.

Points positifs: Le personnel, les services et le paysage est extraordinaire

Points positifs: Super séjour et équipements. Les piscines et les aires de loisirs, y compris la plage, sont formidables. J'ai adoré qu'ils aient du kayak et du paddleboard gratuitement.

Points négatifs: La nourriture n'était pas super, elle aurait pu être meilleure. Le service dans les restaurants n'était pas super, il fallait demander plusieurs fois des choses.

Points positifs: Plage nord et piscine, super cuisine (parfois froid mais bon goût), spa.

Points négatifs: Connexion Wi-Fi et télévision par câble intermittentes, frais supplémentaires pour toute personne supplémentaire.

Points positifs: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Points négatifs: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Points positifs: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Points positifs: Tout

Points négatifs: Même si j'ai reçu un e-mail de confirmation de kayak que ma réservation n'était nulle part dans leur système. Je ne souhaite plus utiliser de kayak. J'ai été contrarié par cela.

Points positifs: La cuisine et le service

Points négatifs: Nous avions réservé en front de mer. J'avais une vue partielle sur l'océan. Sinon, elle n'était pas une mauvaise chose à dire

Points positifs: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Points négatifs: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Points positifs: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.

Points négatifs: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.

Points positifs: The service and attention given by all the staff was super, really incredible. The food!!! we never got bored of it, all the food offered was 1st class food, very fresh and well presented, and with many options to choose. The room was so pretty and everything so clean. I felt like a princess and my husband was very happy as well, we will defintely return to Le Blanc.

Points négatifs: Nothing to complain about

Points positifs: Le personnel amical et le confort de l'hôtel. Je me suis senti complètement reposé et détendu. Le concierge de la piscine et de la plage de Javier était très serviable et s'assurer que la plage est propre et sûre. Le concierge de l'hôtel Humberto est très sympa et serviable et n'essaie pas de vous parler de choses que vous ne voulez pas faire. Gladys est le serveur de club de plage le plus sympathique et les autres sont bons aussi. J'y retournerai encore et encore.

Points négatifs: Les oiseaux qui volent le matin pour voler mon petit déjeuner au buffet du matin.

Points positifs: Il ne se démarque pas. Ils sont compétents et remplissent toutes les cases. Mais c'était froid et sans âme.

Points négatifs: La sécurité vous demandait au hasard quel était votre numéro de chambre comme si vous ne pouviez pas y séjourner, comme si nous étions des intrus, ils ne nous demandaient en permanence comme si on mentait ; honnêtement, je me sentais comme si nous étions noirs. Et à cause de cela, je n'y retournerai jamais. La nourriture n'était pas aussi bonne.

Points positifs: hôtel bien entretenu. Les chambres avec vue sur la mer sont super La piscine est très plaisante. Plage propre Le personnel est vraiment génial

Points négatifs: Il n'y a pas transfert de l'aéroport, grande déception.

Points positifs: La plage devant

Points négatifs: Ils m'ont donné la mauvaise chambre. Ils ont essayé de réparer, mais n'était pas ce que j'ai payé. Je ne reviendrai jamais. Et je vais m'assurer de tout dire à mes amis à propos de l'expérience. J'ai payé beaucoup pour une chambre qui donnait sur quelques bâtiments et un petit éclat de l'océan. Ce n'était pas ce que j'ai payé !!

Points positifs: The staff was very helpful, even though I had problems expressing what I wanted.

Points négatifs: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...

Points positifs: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable. Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room. The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors. It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.

Points positifs: Beach quality, friendly staff and cleanliness. Also, location.

Points négatifs: The jacuzzi’s were not heated. There were rainy days when we stayed so the water was freezing it would have been nice to get in a hot jacuzzi.

Points positifs: The room was charged and I was never able to check in had to look for another last minute hotel

Points positifs: the rooms had a crisp clean feel. the phone service was good and the beaches were clean

Points négatifs: when we arrived we were called by guest services to say they had a welcome basket. turned out to be a sales pitch.

Points positifs: Fantastic beach and pool area. This is one of the oldest hotels on the `Hotel Zone` strip and so has BY FAR the best position; some of the other newer hotels have very small beach areas and tiny pools. Intercontinental has two large pools, several bars/restaurants and masses of sunbathing/lounger space. Lobby is impressive. Next to golf course (although the course next to the Hilton about 1 mile away is better and half the price!) masses of free parking plus valet parking. Excellent value for money rooms via booking.com. Bed comfortable.

Points négatifs: The room we had (a cheap rate $105) needed updating as it hadn`t been refurbished since the hotle was built I should think! Tiny oldfashioned bathroom and strange stone/concrete floor in the bedroom. Aircon was of the older type although it worked fine.

Points positifs: newly remodeled but lack of detail finish.nice pool and beach

Points négatifs: lagoon side facing busy and noisy traffic and poor window noise abatement.When I requested to switch to ocean side,Ms.Fernades,front desk staff, showed no consideration to my issue and insisted a rate increase of 35% to switch.Why would I pay extra if I am already paying top dollar for this over rated hotel and extremely insensible to customer needs.

Points négatifs: Si l'hôtel avait une plage

Points positifs: Très bien installé et cohérent, bon service

Points négatifs: La chambre n'était pas assez « aérée », semble un peu fermée, sans possibilité d'ouvrir une fenêtre etc.

Points positifs: Excellent personnel aux petits soins pour

Points négatifs: Il n'y a pas les serviettes de plage.

Points positifs: Bien situé dans le quartier Turístico de Cancun. À quelques minutes de la plage. Excellent service et personnel courtois. Tout le monde était très attentionné et sympa. Grande chambre avec des commodités de qualité qui comprennent une salle de sport et un sauna. Le buffet du petit déjeuner était génial et ils nous ont offert un service voiturier. J'y retournerais dès que possible.

Points positifs: Bien situé dans le quartier Turístico de Cancun. À quelques minutes de la plage. Excellent service et personnel courtois. Tout le monde était très attentionné et sympa. Grande chambre avec des commodités de qualité qui comprennent une salle de sport et un sauna. Le buffet du petit déjeuner était génial et ils nous ont offert un service voiturier. J'y retournerais dès que possible.

Points négatifs: L'eau chaude était en dehors.

Points positifs: Bien situé

Points négatifs: Si je dois commencer

Points positifs: Service remarquable ! Ils ont été très gentils et respectueux.

Points positifs: - le personnel était super - le restaurant Sur place était bon - l'emplacement était super. Juste à côté du supermarché et du centre-ville. Mélange de culture locale et de culture "d'hôtel". - Pas loin de la gare routière (10$ en taxi) - eau minérale offerte lorsqu'ils ont nettoyé la chambre - coffre-fort gratuit dans la chambre - WiFi pas rapide, mais c'était agréable d'en avoir! Netflix fonctionne très bien.

Points négatifs: - la douche était de type cascade (qui était bien) mais la pression de l'eau était terrible - la salle de bains était absurde. C'est comme une porte coulissante ? Aucun secret - pas d'accès à la plage. La plage était de l'autre côté de la rue, donc ce n'était pas trop mal. - ascenceur lent.

Points positifs: Aloft est vraiment près de la plage et des restaurants. Il est également proche de clubs, si c'est votre truc, mais pas trop près, donc on n'est pas gêné par la foule et le bruit. Le personnel y est vraiment très agréable. Nous avons adoré la nourriture et les boissons au restaurant/bar et avons apprécié passer du temps à la piscine sur le toit. La table de la piscine était aussi très agréable.

Points négatifs: Ce n'était pas grave, mais c'est un peu bizarre que les portes de la salle de bain soient un peu transparentes. ça peut être embarrassant si vous avez besoin de plus d'intimité.

Points positifs: Le personnel de l'hôtel était très sympa et serviable. Sergio nous a aidés à réserver une excursion en catamaran qui était le point culminant de notre voyage ! La piscine offre des vues superbes et Guillermo au restaurant était super.

Points négatifs: Les chambres étaient un peu spartiates mais toujours très agréables. Les fenêtres ne s'ouvraient pas et parfois la chambre était très froide.

Points positifs: L'emplacement est vraiment sûr au point où vous pouvez vous balader à pied à 3 heures du matin sans aucun problème car il y en a environ 20 taxis juste à côté de l'hôtel et c'est impossible de se faire voler ou agresser. Aussi, l'emplacement est génial parce que c'est à l'extrême nord et à seulement 2 minutes de marche pour atteindre le Coco bongo. C'est juste au milieu de toutes les activités, vous n'avez donc pas à vous soucier de vos excursions à longue distance. La plage aussi est seulement à un ou deux pâtés de maisons de l'hôtel.

Points négatifs: Rien n'était déplaisant, même le design est bien mieux que sur les photos.

Points positifs: Lazy/rude just seems like they are not in the customer service business

Points négatifs: Just really bad service

Points positifs: perfect location for cancun nightlife scene and transportation in hotel zone

Points négatifs: strange smell in room from the cleaning products, possibly used to cover up moldy smell

Points positifs: Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season

Points négatifs: I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.

Points positifs: Le petit déjeuner était bon.

Points négatifs: La chambre. Comme dans un Motel 6 !

Points négatifs: J'ai eu un bon prix et j'ai donc eu une chambre face à la rue, et ça sentait un peu le moisis. La prochaine fois, je me ferai une folie et j'obtiens une chambre à un prix plus élevé.

Points positifs: Le meilleur endroit que nous aurions pu choisir à Cancun pour une escapade relaxante de nuit. Tout le monde était très gentil, une tonne de personnel (qui étaient tous très gentils). Ce n'était pas votre hôtel typique de Cancun - c'était très calme, certaines familles et beaucoup d'européens et d'américains du sud. Notre chambre était super - très propre avec un balcon avec vue sur la mer (même si nous venons de réserver une chambre standard)! La plage était incroyable couverte de palmiers pour beaucoup d'ombre et de détente. J'y retournerais sans hésiter !

Points négatifs: Tout était incroyable mais si j'ai dû dire une chose - les salles de bains de la chambre sont un peu vieillottes. Mais nous étions à peine dans la chambre de toute façon, donc ce n'est pas vraiment important!

Points positifs: Super chambre et magnifique l'hôtel pour un bon prix. Nous reviendrons dans cet hôtel à coup sûr.

Points positifs: Belle piscine et accès à la plage.

Points négatifs: Pas très grand et difficile places de parking.

Points positifs: Belle plage, et les prix sont intéressants à l'intérieur de l'hôtel. Le personnel est sympathique. Plage idéale pour la famille et vous détendre.

Points négatifs: Quelqu'un m'a volé de l'argent de mon sac-à-dos dans ma chambre et le drain de douche dans ma chambre était déficient.

Points négatifs: The hotel caused an unnecessary delay when finalizing the check-out (not informing us after the room had been inspected), but otherwise it was an enjoyable experience in a great location.

Points positifs: We felt like what we got at Kin Ha was exactly what we paid for. It's a cheaper option, so things aren't perfect. The room is in okay condition, but who goes to Cancun to be in their room? We liked that we had a small kitchenette so we could go to the mini-supermarket nearby and buy breakfast makings for the mornings. The beachfront was quiet and clean, and the pool area was nice. The staff was very friendly and gave us a little bit later of a checkout. All in all, it's a solid choice for the money.

Points négatifs: Like I mentioned before, you get what you pay for. There are some things falling apart in the room and the beds were really small. We were only there for one night, so these things weren't too big of a deal. For a longer stay, just ask for a room with bigger beds. For the money, it's a pretty good place.

Points positifs: The beach area is wonderful. Very easy to walk and enjoy the beautiful ocean. I have stayed here many times prior and my room was as I expected, large and clean. The new safe was nice to see. The grocery store is a short walk and very convenient to stock up your refrigerator. The lunch wait staff was very kind. I did not have breakfast or dinner here, I always venture out. I will stay here again.

Points positifs: I love that they have suites with a kitchen because it feels like home and is more flexible.

Points négatifs: There were bedbugs that ate my dad alive and other customers had the same problem, even though I have stayed here before with no problems. I all also had a booking issue and they were not very helpful. I felt like they felt I was a wealthy American with lots of money so they could take advantage of me. But that is kind-of the overall feeling of the area anyway.

Points positifs: Facility was nice beautiful. Food was great. Room was spacious.

Points négatifs: After paying $150 a night they asked for an additional $40 for a third guest. No problem their I guess that was the rule of the hotel. We were in a rush to leave and upon check out they asked us to stay so they could review the room. This in itself was ridiculous. If their was an issue they could bring it up after checkout and then charge the credit card after. After they reviewed the room they then brought up something absolutely stupid. They mentioned a small towel had blood on it and I needed to pay 20 pesos for it. I thought it was a joke. 20 pesos is not much equivalent to $1 but after spending over $400 on room , drinks and food they had the nerve to ask for 20 pesos for a small towen. What a joke.

Points positifs: location was great and handy for getting to shopping and sightseeing as it is on bus line. Breakfast buffet was great

Points négatifs: restaurant on beach was overpriced even tho it was good

Points positifs: Tout était incroyable. Le "tout inclus" est le meilleur.

Points négatifs: Difficile de trouver quelque chose qui n'était pas terrible. Nous y retournerons.

Points positifs: Les chambres sont propres le personnel courtois

Points négatifs: La pluie

Points positifs: Le personnel le plus sympa que j'aie jamais rencontré.

Points positifs: Presque tout était absolument incroyable. Le service d'étage et l'accès à Riu cancun étaient également un atout considérable.

Points négatifs: La salle de gym n'avait pas l'air conditionné parfois.

Points positifs: Tout ce qu'il faut. La chambre de la salle de bains et toilettes. Le personnel était très serviable et sympathique.

Points négatifs: Il n'y a rien. Tout était génial !

Points positifs: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.

Points négatifs: When we arrived to the hotel, the people in the frontdesk couldnt find the reservation of Kayak and tell me that they never had a reservation of this company before. I had to wait for 2 hours before they could assign me a room. I made a second reservation for one more night and they made me go to the desk 3 more times. The person in charge was Daniel the second day .

Points positifs: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Points négatifs: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Points positifs: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!

Points négatifs: The room had a musty odor which after the second day I got used to.

Points positifs: great hotel,staff all very friendly.hotel is kept immaculate as are the rooms.good plus is the hotel is now adults only.Evening buffet restaurant is superb so much choice and good quality,steak and lobster anyone?AB in the bar is superb like a one man whirlwind couldn't finish a drink without another one being served.

Points positifs: Right next to the beach

Points négatifs: Food was not good and they used cheap alcohol and didn't know how to make drinks correctly. On top of that service was bad and facilities are run down. Right when I checked in they gave us a room that was already occupied. It was so embarrassing walking in on someone else.. my friends AC didn't work well. The gym was old. They Japanese restaurant served cheap sake from Shanghai! Who drinks sake from Shanghai and not Japan!? Would never return or recommend.

Points positifs: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Points négatifs: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Points positifs: La plage magnifique. La propreté, le service , l'emplacement qui permet de sortir securitairement a pied du resort et d'aller marcher sur la "STRIP" un mini las Vegas très mouvementé. Pas de gros show sur le resort le soir, par contre beaucoup d'activité autour, parfois même très bruyant a cause des party des hôtels voisins . Faut s'attendre a cela. Mais le Reflect est parfait poir des adultes ....mes ados ont bien aimés aussi. Peut etre moins conseillé pour de jeunes enfanta , pas vraiment d'installations pour eux.

Points positifs: We really enjoyed the beach which was so clear with white sand, so refreshing on a sunny day and just a minute walk from the resort. The resort could improve with the beer selection which at the time we were there only provided 2 choices. Very limited. Their staff is very attentive and friendly.

Points négatifs: We didn’t like the limited beer selection (corona extra & modelo especial) you have to buy you’re own favorites from nearby stores and bring it to the hotel. The buffets could also use improvement in more choices.