Meilleurs hôtels à Cancún près de Playa Caracol
Sur la plage et les pieds dans le sable, dans la zone de Zona Hotelera, cet hôtel se trouve à 10 minutes de marche de sites comme: Plage de Chac Mool Beach et Plage Forum. Cancún Center (centre de congrès) et Plage de Caracol se trouvent également à moins de 2 km de distance.
Note générale : 9,3 Excellent
Basé sur 1 167 avis
Tous les avis
- Tous les avis
- Couples
- Familles
Excellent
9,1
Points positifs: Tout
Excellent
9,4
Points positifs: La cuisine et le service
Excellent
10,0
Points positifs: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.
Excellent
10,0
Points positifs: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay
Excellent
10,0
Points positifs: Everything is great
Excellent
10,0
Points positifs: Awesome property with great staff!
Excellent
9,6
Points positifs: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.
Bien
6,7
Points positifs: The staff was really nice and the service is in overall very good. The beach is beautiful, the pools too and the room was very clean. We did a Masaje con Piedras Sagradas at the spa and it was really nice. The spa facilities are very good and you can use them any times you want, off course not the extra services, just the sauna, jacuzzi, cold room and all that. The Mexican restaurant was really good.
Excellent
10,0
Points positifs: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!
Excellent
10,0
Points positifs: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.
Excellent
8,8
Points positifs: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing
Excellent
10,0
Points positifs: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.
Excellent
9,1
Points positifs: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Bien
7,5
Points positifs: Rooms were great. Staff super friendly and attentive.
Détails
Avis
Note générale : 9,3 Excellent
Basé sur 1 167 avis
Petit déjeuner
10,0
Site
9,5
Service
9,2
Ambiance
9,1
Piscine
8,9
Propreté
8,9
Bien-être
8,9
Installations
8,7
Chambre
8,5
Repas
8,4
Bar et Boissons
7,6
Service
9,1
Installations
9,0
Ambiance
8,7
Chambre
8,2
Repas
8,1
Qualité/prix
6,4
Service
9,4
Repas
8,1
9,1 Excellent
Points positifs: Tout
Points négatifs: Même si j'ai reçu un e-mail de confirmation de kayak que ma réservation n'était nulle part dans leur système. Je ne souhaite plus utiliser de kayak. J'ai été contrarié par cela.
9,4 Excellent
Points positifs: La cuisine et le service
Points négatifs: Nous avions réservé en front de mer. J'avais une vue partielle sur l'océan. Sinon, elle n'était pas une mauvaise chose à dire
10,0 Excellent
Points positifs: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.
Points négatifs:
10,0 Excellent
Points positifs: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay
Points négatifs:
10,0 Excellent
Points positifs: Everything is great
Points négatifs: Nothing
10,0 Excellent
Points positifs: Awesome property with great staff!
Points négatifs: Nothing, it was perfect!
9,6 Excellent
Points positifs: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.
Points négatifs: There is an important difference between the food at the specialty restaurants and the one from the room service and pool/beach areas. The food itself isn't bad but I expected more. Considering the price you are paying versus other all-inclusive resorts like the Hard Rock Hotel. The food in these areas lacks quality, variety and taste.
6,7 Bien
Points positifs: The staff was really nice and the service is in overall very good. The beach is beautiful, the pools too and the room was very clean. We did a Masaje con Piedras Sagradas at the spa and it was really nice. The spa facilities are very good and you can use them any times you want, off course not the extra services, just the sauna, jacuzzi, cold room and all that. The Mexican restaurant was really good.
Points négatifs: First of all. On the middle of our stay, my wife had this massive allergic reaction to a mistreated food, she has never had this kind of reaction and she doesn’t have any kind of allergy to any type of food. We had to call the hotel doctor (which arrived 45 minutes later) to inject her some medications and it was a pretty expensive service, shouldn’t an all inclusive hotel be responsible for the service knowing that all food and drinks are taken from the facilities?. The hotel should have a better medical service since the 90% of the guests are elderly people, also she was attended in this deposit room that wasn’t suitable for the occasion or the price. Second of all, even tho the hotel is a only adult resort, we believe that it should have more experience activities among it’s guests. On the other hand is the food. For the overall price of the hotel and the accommodations, we though the food was going to be better than it was. The best restaurant (and the most unlikely to be used is the Mexican, obviously) and the French one Lumiere (the one that you have to make reservation and has a dress code) has the poorest seasoned food we have tried. Finally, even though the hotel has been recently remodeled it is still missing many details that would make your stay kore suitable for the price. Like the hammers at 9 am and 8 pm. Or the conversations from across the door and the slammed doors very time any guests close its room door. We had the Royal Honeymoon Ocean Front.
10,0 Excellent
Points positifs: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!
Points négatifs: Nothing. There was not a single complaint.
10,0 Excellent
Points positifs: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.
Points négatifs: I liked everything!!
8,8 Excellent
Points positifs: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing
Points négatifs: The staff reserves some loungers for platinum members. I would have like to known that before booking. They don’t have very many activities or staff entering entertainment. Even for the morning yoga you are supposed to sign up. The played New Age music( music that plays in lobby’s) all day and could have easily played so pop music
10,0 Excellent
Points positifs: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.
Points négatifs: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.
9,1 Excellent
Points positifs: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Points négatifs: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.
7,5 Bien
Points positifs: Rooms were great. Staff super friendly and attentive.
Points négatifs: Food was underwhelming for the cost to stay.
Sur la plage et les pieds dans le sable, dans la zone de Zona Hotelera, cet hôtel se trouve à 10 minutes de marche de sites comme: Plage de Chac Mool Beach et Plage Forum. Cancún Center (centre de congrès) et Plage de Caracol se trouvent également à moins de 2 km de distance.
Se trouvant dans la zone de Zona Hotelera, cet établissement en bord de plage est à côté d'un terrain de golf, à quelques pas de sites comme: Centre commercial Plaza Caracol et Plage de Caracol. Cancún Center (centre de congrès) et Plage Forum se trouvent également à moins de 10 minutes de là.
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Note générale : 9,2 Excellent
Basé sur 4 091 avis
Tous les avis
- Tous les avis
- Familles
- Couples
Excellent
10,0
Points positifs: Tout était incroyable. Le "tout inclus" est le meilleur.
Excellent
10,0
Points positifs: Les chambres sont propres le personnel courtois
Excellent
8,2
Points positifs: Le personnel le plus sympa que j'aie jamais rencontré.
Excellent
10,0
Points positifs: Tout ce qu'il faut. La chambre de la salle de bains et toilettes. Le personnel était très serviable et sympathique.
Excellent
10,0
Points positifs: love the location, walk to the beach.
Excellent
10,0
Mauvais
1,0
Points positifs: The staffs are terribly rude，they are not there helping you to resolve problems, they are ruining your holidays, totally unacceptable, I'll never book this hotel again, Never!!!
Excellent
9,4
Points positifs: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.
Excellent
9,0
Points positifs: people there are very nice and friendly and helpful
Excellent
10,0
Points positifs: The staff was super helpful and the service was great
Excellent
9,0
Points positifs: I like the location . I like the stuff Carlos, ismael (buffet) sarai (cappuccino ) People from the SPA are really good Front desk almost reallygood, they need people Gread at front Food is excellent Location is excellent Stuff -excellent
Médiocre
2,0
Points positifs: The best thing is the Beach front area and the views in the room
Excellent
10,0
Points positifs: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.
Excellent
10,0
Points positifs: We love the restaurant, the room, the services...Everything
Excellent
10,0
Points positifs: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!
Excellent
10,0
Points positifs: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.
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Détails
Avis
Note générale : 9,2 Excellent
Basé sur 4 091 avis
Service
9,1
Site
9,1
Qualité/prix
8,4
Installations
8,4
Internet
8,3
Ambiance
8,2
Petit déjeuner
8,1
Propreté
7,8
Chambre
7,3
Bien-être
5,4
Service
9,1
Site
8,9
Plage
8,7
Piscine
8,6
Installations
8,6
Qualité/prix
8,5
Propreté
8,3
Chambre
6,7
Site
9,2
Service
9,1
Repas
8,6
Qualité/prix
8,4
Propreté
7,8
Chambre
7,4
10,0 Excellent
Points positifs: Tout était incroyable. Le "tout inclus" est le meilleur.
Points négatifs: Difficile de trouver quelque chose qui n'était pas terrible. Nous y retournerons.
10,0 Excellent
Points positifs: Les chambres sont propres le personnel courtois
Points négatifs: La pluie
8,2 Excellent
Points positifs: Le personnel le plus sympa que j'aie jamais rencontré.
Points négatifs:
10,0 Excellent
Points positifs: Tout ce qu'il faut. La chambre de la salle de bains et toilettes. Le personnel était très serviable et sympathique.
Points négatifs: Il n'y a rien. Tout était génial !
10,0 Excellent
Points positifs: love the location, walk to the beach.
Points négatifs: the rooms have so thin walls.
10,0 Excellent
Points positifs:
Points négatifs: Every thing
1,0 Mauvais
Points positifs: The staffs are terribly rude，they are not there helping you to resolve problems, they are ruining your holidays, totally unacceptable, I'll never book this hotel again, Never!!!
Points négatifs:
9,4 Excellent
Points positifs: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.
Points négatifs: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.
9,0 Excellent
Points positifs: people there are very nice and friendly and helpful
Points négatifs:
10,0 Excellent
Points positifs: The staff was super helpful and the service was great
Points négatifs: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities
9,0 Excellent
Points positifs: I like the location . I like the stuff Carlos, ismael (buffet) sarai (cappuccino ) People from the SPA are really good Front desk almost reallygood, they need people Gread at front Food is excellent Location is excellent Stuff -excellent
Points négatifs: Need one more stair from the beach on the other side and one restroom
2,0 Médiocre
Points positifs: The best thing is the Beach front area and the views in the room
Points négatifs: The food, no real room service, room was dirty,no bottled water or things stocked. Felt like we had to tip all the time. couldn't get breakfast room service or coffee up to the room. breakfast buffet ends at 1030a, too early. crap drinks by the pool
10,0 Excellent
Points positifs: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.
Points négatifs: No
10,0 Excellent
Points positifs: We love the restaurant, the room, the services...Everything
Points négatifs: The day I have to leave
10,0 Excellent
Points positifs: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!
Points négatifs: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.
10,0 Excellent
Points positifs: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.
Points négatifs: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,
Se trouvant dans la zone de Zona Hotelera, cet établissement en bord de plage est à côté d'un terrain de golf, à quelques pas de sites comme: Centre commercial Plaza Caracol et Plage de Caracol. Cancún Center (centre de congrès) et Plage Forum se trouvent également à moins de 10 minutes de là.
En choisissant Grand Fiesta Americana Coral Beach Cancun, vous profiterez d'un séjour à Cancún (Zona Hotelera), à seulement quelques pas de sites à ne pas manquer comme Plage Forum et Plage de Caracol. Les équipements et services proposés incluent un centre d'affaires, un service d'arrivée express et un service de départ express. En échange d'un supplément, l'établissement propose une navette vers l'aéroport au départ de l'hôtel (disponible 24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'établissement.
Note générale : 9,2 Excellent
Basé sur 3 547 avis
Tous les avis
- Tous les avis
- Familles
- Couples
Excellent
10,0
Points positifs: Tout dans cet hôtel était extraordinaire !!! J'ai emmené mon mari pour son 40ème anniversaire. Le service était parfait dans tout l'hôtel. Les employés sont vraiment gentils et obligeants. La plage était magnifique, relaxante et la perfection tout autour!!
Excellent
8,0
Excellent
10,0
Points positifs: Hôtel de luxe de grande qualité avec aménagement compact. Piscines et plage à environ une minute de marche de la zone principale du lobby. Plage contient peu de vagues et il est très facile d'y nager. Les bars et les restaurants étaient tous de haute qualité et relativement bon marché. J'ai pris une mini-suite, qui dispose d'un coin salon entre le lit et le balcon. Parfait pour se reposer dans l'après-midi. Il y a plein de bars, restaurants et discothèques à 5 minutes à pied si vous voulez vivre quelque chose en dehors de l'hôtel.
Excellent
8,8
Points positifs: Le personnel était excellent, très attentionné et serviable et surtout bilingue. Nous y étions en mars, et le temps était super, mais la plage est ombragée assez tôt dans l'après-midi. Nous avons dû nous déplacer autour de la piscine pour être au soleil. Heureusement, l'hôtel n'était pas complet, donc ce n'était pas un problème.
Nous n'avons pas mangé au buffet, mais avons commandé sur le menu et la nourriture était très bonne.
Excellent
8,5
Points positifs: L'emplacement de l'hôtel proche de la ville, la beauté de l'hôtel et ses jardins, la propreté et l'entretien des équipements
Excellent
9,4
Points positifs: L'emplacement de l'hôtel était parfait. Très près des magasins, des supermarchés, des restaurants, du ferry vers Isla Mujeres. La plage de l'hôtel était également très belle. Le resort lui-même était aussi incroyablement beau. Le personnel était très sympathique et très serviable. J'y retournerai sans hésiter.
Excellent
8,0
Points positifs: Belle plage mais à l'ombre à partir de 15:00. Le personnel est sympathique. Restaurant Basilic incroyable.
Excellent
9,7
Points positifs: C'est juste sur la plage avec plein de piscines et bars pour vous relaxer. Le personnel est très professionnel et > 90 % sont bilingues. Il y a même une hutte de sports d'eau au bout de la plage où vous pouvez louer des jet-skis, parachute ascensionnel, jet pack d'eau, etc.
Excellent
10,0
Points positifs: L'emplacement était génial, à 5 minutes à pied du Coco Bongo zone tranquille. Le service était parfait, le personnel était très gentil et a toujours demandé si nous avions besoin de quelque chose. La plage de l'hôtel est incroyable et très confortable depuis la zone de la piscine. Notre chambre était parfaite, propre et confortable
Excellent
10,0
Points positifs: Le service est parfait
Excellent
8,0
Points positifs: Piscines et accès à la plage
Excellent
10,0
Points positifs: J'ai beaucoup aimé l'emplacement. Le personnel était fantastique, surtout au bar. Le buffet du petit déjeuner était excellent.
Excellent
10,0
Points positifs: It was beautiful and spotlessly clean. From the lobby, spa, and other public portions of the building to the rooms, everything was perfect. The pools and beach were lovely and the staff and service was wonderful.
Excellent
10,0
Points positifs: Friendly, clean, beautiful view from our rooms and a lovely beach!
Excellent
10,0
Points positifs: Yes,finest hotel in Mexico/Cancun
Excellent
9,0
Points positifs: Tout est super
Excellent
10,0
Points positifs: Everything...
Médiocre
3,8
Points positifs: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere
Excellent
10,0
Points positifs: What’s not to like, this hotel was very professional and had great costumer service. The view was breathtaking and the food was delicious. I would consider on coming back for another stay.
Excellent
10,0
Excellent
9,6
Points positifs: My first experience in cancun with this hotel will definitely have me coming back with more people. The guy who greeted me in concierge on September 19th 2019 is worth every penny spent at this resort.
Excellent
10,0
Points positifs: The beach, the Service, the location.
Excellent
10,0
Points positifs: The staff was amazing, the toilet paper smelled so good, the location was perfect, the spa experience changed my life. I am recommending everyone I know to go see you!
Excellent
8,0
Points positifs: Location and pools
Détails
Avis
Note générale : 9,2 Excellent
Basé sur 3 547 avis
Site
9,4
Bien-être
9,2
Service
9,2
Piscine
9,1
Plage
9,0
Installations
8,9
Propreté
8,8
Chambre
8,7
Repas
8,3
Petit déjeuner
8,2
Confort
8,2
Ambiance
7,2
Internet
7,1
Qualité/prix
5,9
Bien-être
9,4
Site
9,2
Piscine
9,0
Service
8,9
Propreté
8,8
Installations
8,7
Confort
8,6
Plage
8,6
Chambre
8,5
Petit déjeuner
8,4
Qualité/prix
5,9
Site
9,5
Service
9,3
Bien-être
9,1
Installations
8,9
Piscine
8,8
Chambre
8,6
Confort
8,5
Qualité/prix
5,7
10,0 Excellent
Points positifs: Tout dans cet hôtel était extraordinaire !!! J'ai emmené mon mari pour son 40ème anniversaire. Le service était parfait dans tout l'hôtel. Les employés sont vraiment gentils et obligeants. La plage était magnifique, relaxante et la perfection tout autour!!
Points négatifs: Il n'y a rien !
8,0 Excellent
Points positifs:
Points négatifs: Aucun service de navette
10,0 Excellent
Points positifs: Hôtel de luxe de grande qualité avec aménagement compact. Piscines et plage à environ une minute de marche de la zone principale du lobby. Plage contient peu de vagues et il est très facile d'y nager. Les bars et les restaurants étaient tous de haute qualité et relativement bon marché. J'ai pris une mini-suite, qui dispose d'un coin salon entre le lit et le balcon. Parfait pour se reposer dans l'après-midi. Il y a plein de bars, restaurants et discothèques à 5 minutes à pied si vous voulez vivre quelque chose en dehors de l'hôtel.
Points négatifs: Vraiment rien.
8,8 Excellent
Points positifs: Le personnel était excellent, très attentionné et serviable et surtout bilingue. Nous y étions en mars, et le temps était super, mais la plage est ombragée assez tôt dans l'après-midi. Nous avons dû nous déplacer autour de la piscine pour être au soleil. Heureusement, l'hôtel n'était pas complet, donc ce n'était pas un problème.
Nous n'avons pas mangé au buffet, mais avons commandé sur le menu et la nourriture était très bonne.
Points négatifs:
8,5 Excellent
Points positifs: L'emplacement de l'hôtel proche de la ville, la beauté de l'hôtel et ses jardins, la propreté et l'entretien des équipements
Points négatifs: 1) Emplacement par rapport à la plage n'était pas le meilleur. Au cours du mois de février, l'hôtel bloquait le soleil depuis la piscine et la plage à environ 8 h du matin à 11 h du matin et puis encore autour de 4 h à 6 h. Plage et piscine dans l'ombre de l'hôtel.
2) Il y avait trop d'enfants pour ce qui se veut un hôtel luxueux.
3) Assurez-vous que vous utilisez le signal ne pas déranger de la chambre pour déclarer que vous voulez de l'intimité. Les femmes venaient chaque jour pendant que nous dormions ou nous habillions malgré nos cris - veuillez ne pas venir maintenant.
9,4 Excellent
Points positifs: L'emplacement de l'hôtel était parfait. Très près des magasins, des supermarchés, des restaurants, du ferry vers Isla Mujeres. La plage de l'hôtel était également très belle. Le resort lui-même était aussi incroyablement beau. Le personnel était très sympathique et très serviable. J'y retournerai sans hésiter.
Points négatifs: Nous avons dîné au restaurant mexicain une nuit, qui est un buffet, pas de menu. Le dîner était très cher et "inclut des boissons", cependant la sélection de boissons disponible était limitée aux options bon marché que je ne l'aurais pas commandé normalement. Nous avons aussi mangé un peu tard et il nous a semblé que la nourriture au buffet était là depuis longtemps. Dans l'ensemble, je conseille de manger à l'extérieur du complexe. Vous pourrez trouver de la nourriture à des prix inférieurs.
8,0 Excellent
Points positifs: Belle plage mais à l'ombre à partir de 15:00. Le personnel est sympathique. Restaurant Basilic incroyable.
Points négatifs: Les sachets de thé et café dans la chambre sont facturés comme si ils étaient des consommations du minibar. Vous avez à payer pour utiliser la salle de gym et le spa, même si la chambre que j'ai eu à m'a coûté US$500 la nuit !
9,7 Excellent
Points positifs: C'est juste sur la plage avec plein de piscines et bars pour vous relaxer. Le personnel est très professionnel et > 90 % sont bilingues. Il y a même une hutte de sports d'eau au bout de la plage où vous pouvez louer des jet-skis, parachute ascensionnel, jet pack d'eau, etc.
Points négatifs: Si vous êtes ici en hors saison comme nous l'avons fait, je note que la partie arrière de l'hôtel (où toutes les piscines et la plage se trouvent) ne donne pas sur le soleil !! Donc ça devient sombre un peu tôt à notre goût. Le crépuscule derrière le grand hôtel à 15 h chaque jour. Nous avons commencé à nous réveiller à 8 h du matin pour tirer parti de notre journée une fois que nous avons découvert cette dure réalité.
10,0 Excellent
Points positifs: L'emplacement était génial, à 5 minutes à pied du Coco Bongo zone tranquille. Le service était parfait, le personnel était très gentil et a toujours demandé si nous avions besoin de quelque chose. La plage de l'hôtel est incroyable et très confortable depuis la zone de la piscine. Notre chambre était parfaite, propre et confortable
Points négatifs: Eau et café dans la chambre ne devrait pas être des frais supplémentaires.
10,0 Excellent
Points positifs: Le service est parfait
Points négatifs:
8,0 Excellent
Points positifs: Piscines et accès à la plage
Points négatifs: Tout était extra, rien compris, des restrictions sur nourriture/boissons à l'extérieur
10,0 Excellent
Points positifs: J'ai beaucoup aimé l'emplacement. Le personnel était fantastique, surtout au bar. Le buffet du petit déjeuner était excellent.
Points négatifs:
10,0 Excellent
Points positifs: It was beautiful and spotlessly clean. From the lobby, spa, and other public portions of the building to the rooms, everything was perfect. The pools and beach were lovely and the staff and service was wonderful.
Points négatifs: The music at the pool. No music at all would be my preference, just the sounds of the surf and the water features in the pools. But if music is necessary, then we would have preferred some actual music, and not the noise that was played. Also, the food at the outdoor restaurant and the La Joya restaurant was just mediocre, at best. The buffet was very nice, but we didn’t try Le Basilic due to the other places not being very good. Given that they don’t want you to bring food in, they should serve better food at their restaurants. We would have been happy to never leave the resort if the food had been better.
10,0 Excellent
Points positifs: Friendly, clean, beautiful view from our rooms and a lovely beach!
Points négatifs: I didn’t like being approached on arrival by a woman selling something (timeshare?) and wanting us to attend a 45 minute breakfast meeting. Having said that, she was very nice and polite.
10,0 Excellent
Points positifs: Yes,finest hotel in Mexico/Cancun
Points négatifs: Nothing, perfect vacation
9,0 Excellent
Points positifs: Tout est super
Points négatifs: Rien
10,0 Excellent
Points positifs: Everything...
Points négatifs: The pool and beach weren't open 24 hrs.
3,8 Médiocre
Points positifs: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere
Points négatifs: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere
10,0 Excellent
Points positifs: What’s not to like, this hotel was very professional and had great costumer service. The view was breathtaking and the food was delicious. I would consider on coming back for another stay.
Points négatifs:
10,0 Excellent
Points positifs:
Points négatifs: Great location and an amazing hotel
9,6 Excellent
Points positifs: My first experience in cancun with this hotel will definitely have me coming back with more people. The guy who greeted me in concierge on September 19th 2019 is worth every penny spent at this resort.
Points négatifs: The concierge service was superb, their help with transportation was great and security, i felt at home with their service, they remembered my name. It was a relaxed environment. I would recommend them even though the house keeping stole my phone charger. Outside of her it was an amazing experience. The room service is second to none.
10,0 Excellent
Points positifs: The beach, the Service, the location.
Points négatifs: They don’t accept Discover.
10,0 Excellent
Points positifs: The staff was amazing, the toilet paper smelled so good, the location was perfect, the spa experience changed my life. I am recommending everyone I know to go see you!
Points négatifs: Nothing, every single thing was perfect!
8,0 Excellent
Points positifs: Location and pools
Points négatifs: Everything wasn't included. For a higher price but everything included would be great.
En choisissant Grand Fiesta Americana Coral Beach Cancun, vous profiterez d'un séjour à Cancún (Zona Hotelera), à seulement quelques pas de sites à ne pas manquer comme Plage Forum et Plage de Caracol. Les équipements et services proposés incluent un centre d'affaires, un service d'arrivée express et un service de départ express. En échange d'un supplément, l'établissement propose une navette vers l'aéroport au départ de l'hôtel (disponible 24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'établissement.
Sur la plage et les pieds dans le sable, dans le secteur de Zona Hotelera, cet établissement se situe à quelques pas de sites comme: Plage de la Gaviota Azul et Aquarium Delphinus Dreams. Plage Forum et Plage de Caracol se trouvent également à moins de 5 minutes de là.
Note générale : 9,1 Excellent
Basé sur 5 973 avis
Tous les avis
- Tous les avis
- Familles
- Couples
Excellent
10,0
Points positifs: Le personnel, les services et le paysage est extraordinaire
Excellent
10,0
Points positifs: Everything was perfect - beautiful location, big variety of activities and restaurants. Everyone was super nice and friendly. Great value for money! I recommend it - totally worth it!
Excellent
10,0
Points positifs: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!
Excellent
8,8
Points positifs: Excellent service and pools, great variety of food.
Excellent
10,0
Points positifs: ALL WAS PERFECT !
Excellent
10,0
Points positifs: Amenities, pool, beaches, restaurants, rooms, personnel
Excellent
10,0
Points positifs: There are many restaurants in the hotel, and all inclusive. You can eat everything when you want.
Excellent
10,0
Points positifs: Beautiful setting, located in a great spot with gorgeous views and calm waters. Lots to do.
Correct
5,4
Points positifs: Bien situé , bel hôtel
Excellent
10,0
Points positifs: Everything was amazing. The seafood especially was super delicious. Lots of variety. Their coffee bar was also a big plus
Excellent
10,0
Points positifs: evrything! the best hotel ever.
Excellent
8,8
Points positifs: Hotel Top pour relaxé ou boire dans le tout inclus, gens qui sont dans cet hôtel sont courtois et éduqué la différence à d'autres hôtel de la zone hôtelière de Cancun
Excellent
10,0
Points positifs: The beach front access and cleanliness was superb.
Détails
Avis
Note générale : 9,1 Excellent
Basé sur 5 973 avis
Internet
9,5
Site
9,3
Bien-être
9,0
Ambiance
9,0
Piscine
8,8
Installations
8,8
Petit déjeuner
8,6
Service
8,6
Chambre
8,5
Plage
9,0
Site
8,9
Ambiance
8,8
Petit déjeuner
8,7
Piscine
8,6
Service
8,4
Chambre
7,8
Propreté
7,7
Repas
6,9
Site
9,3
Bien-être
9,1
Plage
9,1
Piscine
9,0
Ambiance
8,7
Installations
8,7
Service
8,0
Qualité/prix
7,9
Chambre
7,7
Repas
7,3
Confort
6,2
10,0 Excellent
Points positifs: Le personnel, les services et le paysage est extraordinaire
Points négatifs:
10,0 Excellent
Points positifs: Everything was perfect - beautiful location, big variety of activities and restaurants. Everyone was super nice and friendly. Great value for money! I recommend it - totally worth it!
Points négatifs:
10,0 Excellent
Points positifs: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!
Points négatifs: Absolutely nothing, would go back again, in a heartbeat!!!
8,8 Excellent
Points positifs: Excellent service and pools, great variety of food.
Points négatifs: The beach is below expectations. A bit noisy neighbors (very heavy foot steps).
10,0 Excellent
Points positifs: ALL WAS PERFECT !
Points négatifs:
10,0 Excellent
Points positifs: Amenities, pool, beaches, restaurants, rooms, personnel
Points négatifs: Nothing
10,0 Excellent
Points positifs: There are many restaurants in the hotel, and all inclusive. You can eat everything when you want.
Points négatifs:
10,0 Excellent
Points positifs: Beautiful setting, located in a great spot with gorgeous views and calm waters. Lots to do.
Points négatifs: The desserts were terrible. Need to hire I pastry chef. Food overall was average.
5,4 Correct
Points positifs: Bien situé , bel hôtel
Points négatifs: Service moyen Facturation de 200 dollars pour une personne supplémentaire à 2h du matin Aucune volonté de s’aligner sur les prix de booking qui sont de 90 dollars Scandaleux vu le prix des chambres de base
10,0 Excellent
Points positifs: Everything was amazing. The seafood especially was super delicious. Lots of variety. Their coffee bar was also a big plus
Points négatifs: Only thing that could’ve been better was the cleanliness of the beach. But the seaweed is typical for this part of the year
10,0 Excellent
Points positifs: evrything! the best hotel ever.
Points négatifs: nothing
8,8 Excellent
Points positifs: Hotel Top pour relaxé ou boire dans le tout inclus, gens qui sont dans cet hôtel sont courtois et éduqué la différence à d'autres hôtel de la zone hôtelière de Cancun
Points négatifs: Très cher en faite quand on compare avec d'autres hôtel (Maldives, Maurice.....) j'estime que les prix devrais être entre 25% et 35% moins cher que les prix proposés. Juste en comparaison avec des paradis terrestres.
10,0 Excellent
Points positifs: The beach front access and cleanliness was superb.
Points négatifs: There was nothing we didn’t like. Everything was wonderful.
Sur la plage et les pieds dans le sable, dans le secteur de Zona Hotelera, cet établissement se situe à quelques pas de sites comme: Plage de la Gaviota Azul et Aquarium Delphinus Dreams. Plage Forum et Plage de Caracol se trouvent également à moins de 5 minutes de là.
Se trouvant dans la zone de Zona Hotelera, cet établissement en bord de plage est dans le quartier des divertissements et à 2 km de sites comme: Plage de Chac Mool Beach, La Isla (centre commercial) et Cancun Interactive Aquarium. Plage Forum et Cancún Center (centre de congrès) se trouvent également à moins de 3 km de distance.
Note générale : 9,1 Excellent
Basé sur 3 465 avis
Tous les avis
- Tous les avis
- Couples
- Familles
Excellent
10,0
Points positifs: Le personnel était toujours agréable et attentionné. Très bel hôtel.
Excellent
10,0
Points positifs: Tout y est parfait !
Bien
6,8
Points positifs: La chambre était propre. Le personnel était sympa et serviable.
Excellent
10,0
Points positifs: Tout était parfait, cet hôtel ne manquait de rien. Chaque détail était étudié. Quel merveilleux hôtel !
Excellent
10,0
Points positifs: Superbe vue de la plage
Chambre confortable avec une vue sur la piscine et sur la plage
Personnel très sympathique !
Excellent
10,0
Points positifs: Super service ! Plage très propre! Très bon restaurant ! Supers chambres ! J'ai adoré le coin "réservé aux adultes". ! Dans l'ensemble, vacances parfaites !
Excellent
8,8
Points positifs: On a apprécié un bon repas et le service était génial
Excellent
10,0
Points positifs: Le meilleur sur le Strip
Excellent
9,7
Points positifs: Les massages dans le centre thermal était incroyable !
Bien
7,7
Points positifs: On mange vraiment bien et d'autres choses.
Excellent
8,8
Points positifs: 레스토랑 어디든 다 맛있고 친절했습니다
수영장이 넓어 이용에 불편이 없었고 만들어주는
칵테일, 마가리따 모두 만족스러웠습니다.
룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어
뷔페에서 먹는것보다 더욱 만족스러웠습니다.
Excellent
10,0
Excellent
10,0
Points positifs: Impeccable staff, great food. Best hotel on the coast. Alcohol tasted great, wait for food was never long and the variety is amaZing.
Excellent
10,0
Points positifs: Top resort We stayed in the presidential suit and it was unbelievably. The room was huge, amazing view, amazing bar 5 restaurants , we tried all off them and all are excellent. My preferred one was the asian. The bars are amazing, good selection. Above all is the service: 2nd to none. Anything you need, All with a smile, efficiently, quickly, you even get your sunglasses cleaned!!! We had the best time.
Excellent
10,0
Points positifs: Hotel magnifique et personnel professionnel surtout Jésus au petit dej et ricardo
Excellent
10,0
Points positifs: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.
Excellent
10,0
Points positifs: Everything
Excellent
10,0
Points positifs: Everything. The staff are so attentive and lovely. Food was incredible. The entire hotel is immaculate. Entertainment was great. Couldnt recommend more.
Excellent
10,0
Points positifs: The rest TOTALLY FINE 100% NEW SPA AMAZING
Excellent
9,6
Points positifs: There is a Japanese staff. You can go anywhere wo a wallet in the hotel. Spa is fantastic.
Excellent
9,2
Points positifs: I loved the food, activities and scenery. The staff was really friendly the whole time and we never had any issues.
Excellent
9,6
Points positifs: Staff are so helpful and really look after you. The facilities are very clean and the hotel is located in a great area. The beach is really nice and well maintained. The food in all the restaurants is really good.
Excellent
10,0
Points positifs: La chambre, le personnel, les repas et l emplacement sont tres bien
Excellent
9,6
Points positifs: The variety of food and drinks available were excellent The service by the waiters and bartender was impeccable. Our rooms and facilities was well maintained .
Détails
Avis
Note générale : 9,1 Excellent
Basé sur 3 465 avis
Petit déjeuner
9,4
Site
9,0
Service
8,9
Propreté
8,8
Bien-être
8,4
Repas
8,4
Chambre
8,1
Internet
4,0
Service
9,4
Site
8,8
Chambre
8,4
Bien-être
8,3
Installations
8,0
Bar et Boissons
6,8
Site
9,1
Propreté
9,0
Service
8,9
Bien-être
8,3
Installations
8,2
Chambre
7,5
Piscine
7,4
10,0 Excellent
Points positifs: Le personnel était toujours agréable et attentionné. Très bel hôtel.
Points négatifs:
10,0 Excellent
Points positifs: Tout y est parfait !
Points négatifs:
6,8 Bien
Points positifs: La chambre était propre. Le personnel était sympa et serviable.
Points négatifs: La nourriture est correcte. Je ne sais pas si c'est parce que ce n'était pas la saison de pointe d'ici là.
10,0 Excellent
Points positifs: Tout était parfait, cet hôtel ne manquait de rien. Chaque détail était étudié. Quel merveilleux hôtel !
Points négatifs:
10,0 Excellent
Points positifs: Superbe vue de la plage
Chambre confortable avec une vue sur la piscine et sur la plage
Personnel très sympathique !
Points négatifs: Repas excellent si vous êtes un amoureux des fruits de mer. Si ce n'est pas le cas, c'est plus difficile. besoin d'ajouter des épices au menu de petit-déjeuner.
10,0 Excellent
Points positifs: Super service ! Plage très propre! Très bon restaurant ! Supers chambres ! J'ai adoré le coin "réservé aux adultes". ! Dans l'ensemble, vacances parfaites !
Points négatifs: Il n'y a rien que nous n'ayons pas aimé !
8,8 Excellent
Points positifs: On a apprécié un bon repas et le service était génial
Points négatifs: Il n'y avait aucun bar de nuit et il n'y a rien à faire après 21 h 00.
Une petite sélection de restaurants pour le dîner
10,0 Excellent
Points positifs: Le meilleur sur le Strip
Points négatifs:
9,7 Excellent
Points positifs: Les massages dans le centre thermal était incroyable !
Points négatifs:
7,7 Bien
Points positifs: On mange vraiment bien et d'autres choses.
Points négatifs: Chambre avec deux lits séparés. Très confortable
8,8 Excellent
Points positifs: 레스토랑 어디든 다 맛있고 친절했습니다
수영장이 넓어 이용에 불편이 없었고 만들어주는
칵테일, 마가리따 모두 만족스러웠습니다.
룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어
뷔페에서 먹는것보다 더욱 만족스러웠습니다.
Points négatifs:
10,0 Excellent
Points positifs:
Points négatifs: Plus besoin d'animation nocturne.
10,0 Excellent
Points positifs: Impeccable staff, great food. Best hotel on the coast. Alcohol tasted great, wait for food was never long and the variety is amaZing.
Points négatifs:
10,0 Excellent
Points positifs: Top resort We stayed in the presidential suit and it was unbelievably. The room was huge, amazing view, amazing bar 5 restaurants , we tried all off them and all are excellent. My preferred one was the asian. The bars are amazing, good selection. Above all is the service: 2nd to none. Anything you need, All with a smile, efficiently, quickly, you even get your sunglasses cleaned!!! We had the best time.
Points négatifs: Nothing
10,0 Excellent
Points positifs: Hotel magnifique et personnel professionnel surtout Jésus au petit dej et ricardo
Points négatifs: Roen
10,0 Excellent
Points positifs: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.
Points négatifs: Everything was perfect , the only down side was that they were filming a movie on site so I feel Like I didn't get to fully appreciate the resorts lobby area .
10,0 Excellent
Points positifs: Everything
Points négatifs:
10,0 Excellent
Points positifs: Everything. The staff are so attentive and lovely. Food was incredible. The entire hotel is immaculate. Entertainment was great. Couldnt recommend more.
Points négatifs: Nothing. It was perfect.
10,0 Excellent
Points positifs: The rest TOTALLY FINE 100% NEW SPA AMAZING
Points négatifs: Elevator BAD
9,6 Excellent
Points positifs: There is a Japanese staff. You can go anywhere wo a wallet in the hotel. Spa is fantastic.
Points négatifs: Some of the food is not good. There is no choice about alcohol beverage.
9,2 Excellent
Points positifs: I loved the food, activities and scenery. The staff was really friendly the whole time and we never had any issues.
Points négatifs: Smokers everywhere- blowing it in your face. The hotel should have a policy about this and designate areas if people must smoke. There are areas I saw but i feel like people should not be able to smoke on the beach, or in the areas where everyone gathers for night time activities. Made my head hurt.
9,6 Excellent
Points positifs: Staff are so helpful and really look after you. The facilities are very clean and the hotel is located in a great area. The beach is really nice and well maintained. The food in all the restaurants is really good.
Points négatifs: The room we were staying in originally wasn’t to our liking. We upgraded to a new room for an additional $80 per night and the new room was perfect. It was a recently refurbished room and really well laid out and spacious. Bit disappointed to not have a few more drinks in the mini bar and expected to have spirits in the room which we didn’t?!
10,0 Excellent
Points positifs: La chambre, le personnel, les repas et l emplacement sont tres bien
Points négatifs: Rien
9,6 Excellent
Points positifs: The variety of food and drinks available were excellent The service by the waiters and bartender was impeccable. Our rooms and facilities was well maintained .
Points négatifs: Constant upselling, do you want to rent a cabana, do you want to book a massage, do you want to schedule an excursion?? All day every day upselling.
Se trouvant dans la zone de Zona Hotelera, cet établissement en bord de plage est dans le quartier des divertissements et à 2 km de sites comme: Plage de Chac Mool Beach, La Isla (centre commercial) et Cancun Interactive Aquarium. Plage Forum et Cancún Center (centre de congrès) se trouvent également à moins de 3 km de distance.
Profitant d'un emplacement de choix à Cancún (Zona Hotelera), InterContinental Presidente Cancun Resort est à moins de 15 minutes à pied de Plage de Caracol et Cancún Center (centre de congrès). Les équipements et services proposés incluent un centre d'affaires, des journaux gratuits dans le hall et un service de nettoyage à sec / blanchisserie. Un parking gratuit est disponible dans l'enceinte de l'établissement.
Note générale : 9,0 Excellent
Basé sur 1 956 avis
Tous les avis
- Tous les avis
- Familles
- Couples
- En solo
Excellent
8,2
Points positifs: Il ne se démarque pas. Ils sont compétents et remplissent toutes les cases. Mais c'était froid et sans âme.
Bien
7,4
Excellent
10,0
Points positifs: hôtel bien entretenu.
Les chambres avec vue sur la mer sont super
La piscine est très plaisante.
Plage propre
Le personnel est vraiment génial
Correct
5,1
Points positifs: La plage devant
Excellent
9,6
Points positifs: L’ensemble !!
Excellent
10,0
Points positifs: In my view best location in zona hotel. Beach is a dream and still in walking distance to other places Staff really helpful and friendly. Rooms spot on clean. For us this was the best hotel in our holidays
Bien
6,7
Points positifs: Établissement des années 1990 non rénové
Excellent
10,0
Points positifs: The hotel is situated on the old area of Cancun. Staff very polite, great ambience, very well maintained. Very good comfort in room with great sleep quality. Very good beds. Breakfast also very good in a very comfortable restaurant. The hotel have also a very good beach, with big sand area.
Excellent
10,0
Points positifs: Great hotel, very friendly staff. Lots of space everywhere. There were probably a lot of guests but the set up of the hotel made it feel very quiet and relaxt. Very nice swimming pools, and a fantastic beach. Quality and choice in the restaurants was very good. Very nice breakfast buffet and seating with view on the beach. We spent here the last 3 days of our holidays on Yucatan Peninsula and couldn't have wished for more.
Bien
7,9
Points positifs: Grand hôtel qui donne sur plage Chambre confortable et propre Bien situé
Excellent
9,6
Points positifs: Convenience, cleanliness
Excellent
8,8
Points positifs: It was clean, service was very courteous. Restaurant staff and food were excellent. Nice beach and swimming area if you like crowds. We stayed here to go whale watching with Solo Buceo and had to be there at 6:30 am and it could not have been more convenient.
Excellent
10,0
Points positifs: The resort in general - my room was also above expectations
Correct
5,8
Points positifs: Took over an hour to do our check in. Facilities are not the greatest. Beach is beautiful though and location is top notch.
Excellent
9,0
Points positifs: Staff at the beach was very friendly, efficient and fast in service.
Excellent
10,0
Points positifs: The hotel and grounds are beautiful, both the beach and pool areas are spotless. All of the staff are extremely helpful and pleasant.
Détails
Avis
Note générale : 9,0 Excellent
Basé sur 1 956 avis
Plage
9,5
Site
9,1
Service
8,5
Ambiance
8,0
Petit déjeuner
7,9
Chambre
7,4
Confort
7,0
Bar et Boissons
6,1
Internet
5,9
Qualité/prix
5,0
Plage
9,4
Site
9,1
Piscine
8,7
Petit déjeuner
8,0
Service
7,9
Confort
6,8
Chambre
6,4
Qualité/prix
5,3
Plage
9,5
Piscine
9,1
Site
9,0
Service
8,7
Repas
8,5
Propreté
8,2
Petit déjeuner
8,0
Chambre
6,9
Qualité/prix
5,3
Plage
9,5
Service
8,0
Chambre
6,9
8,2 Excellent
Points positifs: Il ne se démarque pas. Ils sont compétents et remplissent toutes les cases. Mais c'était froid et sans âme.
Points négatifs:
7,4 Bien
Points positifs:
Points négatifs: La sécurité vous demandait au hasard quel était votre numéro de chambre comme si vous ne pouviez pas y séjourner, comme si nous étions des intrus, ils ne nous demandaient en permanence comme si on mentait ; honnêtement, je me sentais comme si nous étions noirs. Et à cause de cela, je n'y retournerai jamais. La nourriture n'était pas aussi bonne.
10,0 Excellent
Points positifs: hôtel bien entretenu.
Les chambres avec vue sur la mer sont super
La piscine est très plaisante.
Plage propre
Le personnel est vraiment génial
Points négatifs: Il n'y a pas transfert de l'aéroport, grande déception.
5,1 Correct
Points positifs: La plage devant
Points négatifs: Ils m'ont donné la mauvaise chambre. Ils ont essayé de réparer, mais n'était pas ce que j'ai payé. Je ne reviendrai jamais. Et je vais m'assurer de tout dire à mes amis à propos de l'expérience. J'ai payé beaucoup pour une chambre qui donnait sur quelques bâtiments et un petit éclat de l'océan. Ce n'était pas ce que j'ai payé !!
9,6 Excellent
Points positifs: L’ensemble !!
Points négatifs: Rien
10,0 Excellent
Points positifs: In my view best location in zona hotel. Beach is a dream and still in walking distance to other places Staff really helpful and friendly. Rooms spot on clean. For us this was the best hotel in our holidays
Points négatifs: Nothing
6,7 Bien
Points positifs: Établissement des années 1990 non rénové
Points négatifs: Tout
10,0 Excellent
Points positifs: The hotel is situated on the old area of Cancun. Staff very polite, great ambience, very well maintained. Very good comfort in room with great sleep quality. Very good beds. Breakfast also very good in a very comfortable restaurant. The hotel have also a very good beach, with big sand area.
Points négatifs:
10,0 Excellent
Points positifs: Great hotel, very friendly staff. Lots of space everywhere. There were probably a lot of guests but the set up of the hotel made it feel very quiet and relaxt. Very nice swimming pools, and a fantastic beach. Quality and choice in the restaurants was very good. Very nice breakfast buffet and seating with view on the beach. We spent here the last 3 days of our holidays on Yucatan Peninsula and couldn't have wished for more.
Points négatifs: All was good
7,9 Bien
Points positifs: Grand hôtel qui donne sur plage Chambre confortable et propre Bien situé
Points négatifs: Problème de fenêtre (aucune isolation) on entendait le bruit de dehors et du couloir alors qu on était au 5ème étage. Les chambres sont très froides meme sans air co La douche fuit durant la nuit Personnel super agressif pour les pourboires, ça ne nous a plus donné envie de consommer la bas Odeur atroce à l’entrée Personnes qui mangent dans la piscine Le savon mis dans la douche par les personnes d’entretien était à moitié vide. Ça ne vaut pas le prix qu’on a payé nous sommes partis de la très déçu et malgré tous les soucis qu’on a eu l’hôtel n’a même pas fait un seul geste commercial.
9,6 Excellent
Points positifs: Convenience, cleanliness
Points négatifs: Air condition was noisy
8,8 Excellent
Points positifs: It was clean, service was very courteous. Restaurant staff and food were excellent. Nice beach and swimming area if you like crowds. We stayed here to go whale watching with Solo Buceo and had to be there at 6:30 am and it could not have been more convenient.
Points négatifs: I generally dont like large hotels.
10,0 Excellent
Points positifs: The resort in general - my room was also above expectations
Points négatifs: Nothing tbh
5,8 Correct
Points positifs: Took over an hour to do our check in. Facilities are not the greatest. Beach is beautiful though and location is top notch.
Points négatifs:
9,0 Excellent
Points positifs: Staff at the beach was very friendly, efficient and fast in service.
Points négatifs:
10,0 Excellent
Points positifs: The hotel and grounds are beautiful, both the beach and pool areas are spotless. All of the staff are extremely helpful and pleasant.
Points négatifs: Road noise from hotel room with ‘Lagoon View’
Profitant d'un emplacement de choix à Cancún (Zona Hotelera), InterContinental Presidente Cancun Resort est à moins de 15 minutes à pied de Plage de Caracol et Cancún Center (centre de congrès). Les équipements et services proposés incluent un centre d'affaires, des journaux gratuits dans le hall et un service de nettoyage à sec / blanchisserie. Un parking gratuit est disponible dans l'enceinte de l'établissement.
Se trouvant dans la zone de Zona Hotelera, cet établissement en bord de plage est à côté d'un terrain de golf, à quelques pas de sites comme: Centre commercial Plaza Caracol et Plage de Caracol. Cancún Center (centre de congrès) et Plage Forum se trouvent également à moins de 10 minutes de là.
Note générale : 8,8 Excellent
Basé sur 5 528 avis
Tous les avis
- Tous les avis
- Familles
- Couples
- En solo
Excellent
9,0
Points positifs: The many pools and location of the resort
Excellent
9,0
Points positifs: Location and variety
Excellent
10,0
Points positifs: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Excellent
10,0
Points positifs: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Excellent
10,0
Points positifs: Location view shows food
Excellent
8,0
Points positifs: Balcony with ocean view
Excellent
9,0
Points positifs: Great location... close to bars and shops Friendly staff
Excellent
10,0
Points positifs: As expected, brilliant
Correct
4,0
Points positifs: The staff!! They were outstanding!
Excellent
10,0
Points positifs: location
Excellent
10,0
Points positifs: The location . The pools and the staff was friendly.
Excellent
9,0
Points positifs: The outstanding, friendly staff and the location.
Détails
Avis
Note générale : 8,8 Excellent
Basé sur 5 528 avis
Site
9,1
Service
8,1
Installations
7,7
Petit déjeuner
7,6
Internet
7,3
Bar et Boissons
6,8
Chambre
6,3
Confort
5,2
Bien-être
4,4
Site
9,1
Piscine
7,4
Service
6,8
Bar et Boissons
6,1
Propreté
5,7
Chambre
4,8
Confort
4,1
Site
8,9
Service
8,0
Piscine
7,5
Propreté
6,2
Chambre
6,1
Site
8,9
Plage
8,7
Service
8,5
Chambre
5,9
9,0 Excellent
Points positifs: The many pools and location of the resort
Points négatifs: It didnt offer room service, and really didnt have a place to get activity stuff.
9,0 Excellent
Points positifs: Location and variety
Points négatifs: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.
10,0 Excellent
Points positifs: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Points négatifs: Food was okay, nothing great.
10,0 Excellent
Points positifs: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Points négatifs: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.
10,0 Excellent
Points positifs: Location view shows food
Points négatifs: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
8,0 Excellent
Points positifs: Balcony with ocean view
Points négatifs: the pools closed at 7:00 pm
9,0 Excellent
Points positifs: Great location... close to bars and shops Friendly staff
Points négatifs: More entertainment at night for guests
10,0 Excellent
Points positifs: As expected, brilliant
Points négatifs:
4,0 Correct
Points positifs: The staff!! They were outstanding!
Points négatifs: How early the pools close. The temp of the pools was too warm. The lack of beer choices.
10,0 Excellent
Points positifs: location
Points négatifs: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.
10,0 Excellent
Points positifs: The location . The pools and the staff was friendly.
Points négatifs: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same
9,0 Excellent
Points positifs: The outstanding, friendly staff and the location.
Points négatifs: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.
Se trouvant dans la zone de Zona Hotelera, cet établissement en bord de plage est à côté d'un terrain de golf, à quelques pas de sites comme: Centre commercial Plaza Caracol et Plage de Caracol. Cancún Center (centre de congrès) et Plage Forum se trouvent également à moins de 10 minutes de là.
Sur la plage et les pieds dans le sable, dans la zone de Zona Hotelera, cet établissement se trouve à 15 minutes de marche de sites comme: Plage de Chac Mool Beach et Plage Forum. La Isla (centre commercial) et Cancun Interactive Aquarium se trouvent également à moins de 2 km de distance.
Note générale : 8,7 Excellent
Basé sur 5 050 avis
Tous les avis
- Tous les avis
- Familles
- Couples
- En solo
Excellent
10,0
Points positifs: On adore le personnel d'animation
Ubaldo, le responsable des restaurant et bar était incroyable !
Super hôtel propre
Les douches à jets multiples était ce qu'il y a de mieux !
Correct
4,6
Points positifs: Nous avons aimé la taille de la chambre, les restaurants et la propreté de l'établissement.
Bien
7,5
Points positifs: It’s a great resort, beautiful amenities, clean and perfect maintenance.
Excellent
9,6
Excellent
10,0
Points positifs: Staff was very friendly! Excellent clean white sand beach. Resort was clean and well kept. Amazing showers with multiple heads and room for two in the royal tower. It has everything you need but was also small enough that you didn’t need a golf cart to get around. Interesting and unique food choices. Buffet average. Loved the salad bar options.
Excellent
10,0
Points positifs: It was not precisely for me but my mom and bro, they both were completely happy about the hotel, the facilities and the service provided by the personnel
Excellent
8,8
Points positifs: Everything was good but I dont like the people in the hotel trying to sell u membership club all days and also they follow me one day hotel to street trying to sell me. That's too bad
Excellent
10,0
Points positifs: This resort is an exceptionally clean and very friendly resort! Beach is perfect and very big! Plenty of things to do for the family or for couples!
Excellent
8,3
Points positifs: Place
Excellent
9,6
Points positifs: The beach was fabulous, the facilities were wonderful, the employees were friendly, the time share people were not too aggressive, the shows were appreciated, the room was wonderful with a good view and liked the many loungers around.
Excellent
8,3
Points positifs: nice entertaining staff beautiful beach :) nice pool
Excellent
10,0
Points positifs: Amazing view of the sea from my window. Balcony was an amazing touch to the room. Food was abundant and staff were nice and courteous. Loved my stay
Excellent
10,0
Points positifs: The view from our room was impeccable! We could see the beach and hear the waves when our patio door was open. The staff were the sweetest and most attentive! The buffet had surprisingly great food options for it being all FREE! The servers were always catering to us and never let our drinks get empty! We made a friend, Jose Mercedes, who was our favorite server. He would bring us his own special shots called “scooby doo” and made us feel like we had been friends for years. I would recommend this resort all around. My favorite vacation so far!! And don’t forget the free entertainment shows! The staff put together fun shows and put a lot of effort into it for our entertainment. All around the staff was super sweet and happy. Great view, great staff, clear beautiful beach, tasty drinks & baby sea turtles all for FREE with the all inclusive package. Highly recommend!
Détails
Avis
Note générale : 8,7 Excellent
Basé sur 5 050 avis
Site
9,0
Chambre
8,2
Service
8,0
Petit déjeuner
7,9
Internet
7,0
Site
8,9
Piscine
7,8
Propreté
7,6
Service
7,6
Chambre
7,2
Propreté
8,9
Chambre
8,7
Plage
8,7
Service
8,7
Site
8,5
Petit déjeuner
7,7
Repas
6,8
Service
8,2
Chambre
8,1
Repas
7,2
10,0 Excellent
Points positifs: On adore le personnel d'animation
Ubaldo, le responsable des restaurant et bar était incroyable !
Super hôtel propre
Les douches à jets multiples était ce qu'il y a de mieux !
Points négatifs:
4,6 Correct
Points positifs: Nous avons aimé la taille de la chambre, les restaurants et la propreté de l'établissement.
Points négatifs: L'accueil à la réception a été absolument catastrophique, non seulement les 2 lits que j'avais demandé avaient été oublié, la personne de l'accueil (Claudia) ne nous a ni proposé une solution ni présenté ses excuses. Le responsable est venu, nous a pris de haut, et de la même manière ne nous a pas proposé de solution, à si un lit d'appoint qui n'a JAMAIS été apporté. Nous avons aussi demandé à la conciergerie d'appeler un taxi que nous avions réservé puisque nous parlons pas espagnol, ils nous ont dit qu'ils ne pouvaient pas nous aider, qu'un téléphone était à notre disposition dans notre chambre. Concernant la chambre, elle est propre, le lit (king size du coup!) est vraiment grand; par contre il y a une porte dans cette pièce de 2m² il y a la douche et le WC. c'est vraiment trop petit.
7,5 Bien
Points positifs: It’s a great resort, beautiful amenities, clean and perfect maintenance.
Points négatifs: If you are into food, please use another resort. They are so so so limited food wise and very same food every day, in regards to food quality...there is no quality compared w other resorts in Cancun Just a single restaurant is worth eating-Mirador
9,6 Excellent
Points positifs:
Points négatifs: Le fais que ce soit bloqué pour les personnes extérieur si il sont invités
10,0 Excellent
Points positifs: Staff was very friendly! Excellent clean white sand beach. Resort was clean and well kept. Amazing showers with multiple heads and room for two in the royal tower. It has everything you need but was also small enough that you didn’t need a golf cart to get around. Interesting and unique food choices. Buffet average. Loved the salad bar options.
Points négatifs: It was inconvenient that you had to keep track of towel cards each day and you could only receive one towel per person.
10,0 Excellent
Points positifs: It was not precisely for me but my mom and bro, they both were completely happy about the hotel, the facilities and the service provided by the personnel
Points négatifs: There was not something on the Hotel's side but ours. We missed the checkout and had to paid a bit more, fortunately they understood the situation and gave us a discount for that too.
8,8 Excellent
Points positifs: Everything was good but I dont like the people in the hotel trying to sell u membership club all days and also they follow me one day hotel to street trying to sell me. That's too bad
Points négatifs: The sellers people
10,0 Excellent
Points positifs: This resort is an exceptionally clean and very friendly resort! Beach is perfect and very big! Plenty of things to do for the family or for couples!
Points négatifs: Timeshare people!!!
8,3 Excellent
Points positifs: Place
Points négatifs: Front disk need to be more helpful...
9,6 Excellent
Points positifs: The beach was fabulous, the facilities were wonderful, the employees were friendly, the time share people were not too aggressive, the shows were appreciated, the room was wonderful with a good view and liked the many loungers around.
Points négatifs: The bed was too hard, the dinners were not very tasty (lunch and breakfast were delicious), and not enough U.S. TV channels.
8,3 Excellent
Points positifs: nice entertaining staff beautiful beach :) nice pool
Points négatifs:
10,0 Excellent
Points positifs: Amazing view of the sea from my window. Balcony was an amazing touch to the room. Food was abundant and staff were nice and courteous. Loved my stay
Points négatifs: My only complaint is the concierge will try and sell you things upon your arrival. That is very annoying. I don't want to be bothered with that
10,0 Excellent
Points positifs: The view from our room was impeccable! We could see the beach and hear the waves when our patio door was open. The staff were the sweetest and most attentive! The buffet had surprisingly great food options for it being all FREE! The servers were always catering to us and never let our drinks get empty! We made a friend, Jose Mercedes, who was our favorite server. He would bring us his own special shots called “scooby doo” and made us feel like we had been friends for years. I would recommend this resort all around. My favorite vacation so far!! And don’t forget the free entertainment shows! The staff put together fun shows and put a lot of effort into it for our entertainment. All around the staff was super sweet and happy. Great view, great staff, clear beautiful beach, tasty drinks & baby sea turtles all for FREE with the all inclusive package. Highly recommend!
Points négatifs:
Sur la plage et les pieds dans le sable, dans la zone de Zona Hotelera, cet établissement se trouve à 15 minutes de marche de sites comme: Plage de Chac Mool Beach et Plage Forum. La Isla (centre commercial) et Cancun Interactive Aquarium se trouvent également à moins de 2 km de distance.
Sur la plage et les pieds dans le sable, dans la zone de Zona Hotelera, cet établissement se trouve à 10 minutes de marche de sites comme: Plage de Caracol et Cancún Center (centre de congrès). Plage Forum et Aquarium Delphinus Dreams se trouvent également à moins de 15 minutes de là.
Note générale : 8,7 Excellent
Basé sur 3 778 avis
Tous les avis
- Tous les avis
- Familles
- Couples
Excellent
10,0
Points positifs: The staff was incredible! Food was excellent
Excellent
8,3
Points positifs: Le personnel serviable dans l ensemble et l équipe d animation très souriante. La restauration très correcte pour un all inclusive. La piscine chauffée.
Bien
6,7
Points positifs: That it was by the beach I guess.
Excellent
8,8
Points positifs: I loved the bed. It was very comfortable. I loved the room service breakfast on our anniversary! It was delicious! I loved the good manners of the staff. I enjoyed the cocktails, the sushi, and the lobster bisque.
Excellent
8,8
Points positifs: La plage, le concept , le personnel
Excellent
8,8
Points positifs: super juste un probleme le bruit de la clim ds la chambre trop fort empêche de dormir c'est dommage sinon parfait
Bien
6,7
Points positifs: Definitely the beaches! Really good view!
Bien
7,5
Points positifs: food was alright, staff was friendly and helpful, location was quite convinient
Excellent
10,0
Points positifs: Everything from location, staff the food..
Excellent
10,0
Points positifs: The staff at all the restaurants were excellent. The room was very clean as well as the bathroom. The bar staff, as well as the pool staff, were wonderful.
Bien
6,7
Points positifs: Staff were friendly and obviously hard working. The bed and pillows were very soft and comfortable. The coffee bar and Asian restaurant were great. Never really had to wait in a long line for anything.
Bien
7,5
Points positifs: The food was great!
Détails
Avis
Note générale : 8,7 Excellent
Basé sur 3 778 avis
Site
9,1
Internet
9,0
Service
8,9
Plage
8,8
Petit déjeuner
7,4
Chambre
7,0
Installations
5,6
Site
9,4
Plage
9,2
Service
9,2
Chambre
6,3
Bien-être
6,1
Installations
5,3
Ambiance
5,2
Confort
4,6
Service
9,0
Plage
8,7
Chambre
7,0
Confort
6,0
10,0 Excellent
Points positifs: The staff was incredible! Food was excellent
Points négatifs: The sales pitch
8,3 Excellent
Points positifs: Le personnel serviable dans l ensemble et l équipe d animation très souriante. La restauration très correcte pour un all inclusive. La piscine chauffée.
Points négatifs: Le check in catastrophique, réservation non trouvée et plus d une heure pour avoir une chambre. Pas un mot d excuse. Le ménage superficielle dans notre chambre. Attitude et réflexions déplacées à notre arrivée et notre départ.
6,7 Bien
Points positifs: That it was by the beach I guess.
Points négatifs: The light in my room didn't turn on. The toilet didn't flush properly and I could only use the shower couldn't fill up the bath.
8,8 Excellent
Points positifs: I loved the bed. It was very comfortable. I loved the room service breakfast on our anniversary! It was delicious! I loved the good manners of the staff. I enjoyed the cocktails, the sushi, and the lobster bisque.
Points négatifs: I didn't like waiting in a lobby almost without air-conditioning for 3:00 to come for my room to be ready, after having traveled all night to get there. We came early in the morning, tired, hot and with feet swollen from the airplane. We lost our first day because by the time we went to our room (after 3:00), we showered and fell asleep. I didn't like the mildew odor that our room had. I didn't like that I got sick and was sick for a whole week, that ruined the rest of our vacation after we left there. The doctor at the hospital told me that I should have been brushing my teeth with bottled water. Now, why couldn't we get that information from the hotel?? I didn't like the rice that room service brought the day I got sick when I was only able to eat certain foods. I told them to overcook it so that it was very soft, and they did the opposite. I didn't like the room service breakfast on our last day. It was cold and didn't even compare to that delicious breakfast they brought us on our anniversary. And although I was looking so forward to eating at the Mexican Restaurant, I didn't like it.
8,8 Excellent
Points positifs: La plage, le concept , le personnel
Points négatifs: Rien
8,8 Excellent
Points positifs: super juste un probleme le bruit de la clim ds la chambre trop fort empêche de dormir c'est dommage sinon parfait
Points négatifs:
6,7 Bien
Points positifs: Definitely the beaches! Really good view!
Points négatifs: The room is not as large as I expected. The food is quite mediocre too.
7,5 Bien
Points positifs: food was alright, staff was friendly and helpful, location was quite convinient
Points négatifs: room and facility a bit outdated, seaweed on the beach
10,0 Excellent
Points positifs: Everything from location, staff the food..
Points négatifs:
10,0 Excellent
Points positifs: The staff at all the restaurants were excellent. The room was very clean as well as the bathroom. The bar staff, as well as the pool staff, were wonderful.
Points négatifs: The smoking area was right across from the restaurant which was crazy. When trying to enjoy a wonderful meal to have smoke blowing in the area is unacceptable. The hot tub or spa was way too small.
6,7 Bien
Points positifs: Staff were friendly and obviously hard working. The bed and pillows were very soft and comfortable. The coffee bar and Asian restaurant were great. Never really had to wait in a long line for anything.
Points négatifs: Food was bland. Limited beach space. No nightlife whatsoever. The resort was like a ghost town after 9pm. Almost too kid friendly, they were everywhere. In lines at bars, the music played by the pool was kid oriented (baby shark everyday at noon). The things you could do that weren’t all inclusive were outrageously priced (25 minute massage was $125). I would definitely recommend if you want an overpriced family vacation but if you’re kid free and looking for fun, this place is not for you.
7,5 Bien
Points positifs: The food was great!
Points négatifs: The beach was small and cramped.
Sur la plage et les pieds dans le sable, dans la zone de Zona Hotelera, cet établissement se trouve à 10 minutes de marche de sites comme: Plage de Caracol et Cancún Center (centre de congrès). Plage Forum et Aquarium Delphinus Dreams se trouvent également à moins de 15 minutes de là.
Note générale : 8,7 Excellent
Basé sur 1 364 avis
Tous les avis
- Tous les avis
Excellent
9,4
Bien
6,2
Points positifs: Chambre
Bien situé
Excellent
10,0
Points positifs: I was a guest for 10 days, the structure reflected what I expected, all the staff was always very willing to solve all my requests, Maclovio always very helpful and attentive in beach service and Liliana at breakfast as attentive and impeccable in service
Excellent
10,0
Points positifs: such a nice stay in a dream resort. the suites are absolutely wonderful, clean, room service amazing! the entertainment staff members are also amazing, loved their activities and had so much fun with them. Would totally go back.
Bien
7,5
Points positifs: I love the coffee shop !!!! The first thing I would do in the morning is get my fresh espresso and croissant from the coffee shop! Breakfast was good enough, the restaurant a la carte we're amazing. Filiberto from the Italian restaurant served us on our first visit to Panama Jack and we had the pleasure to see him again this second visit ! Jesus from the reception recognized us and gave us a very warm welcome!
Bien
7,0
Points positifs: Excellent petit déjeuner. Belle plage avec beaucoup d'activités nautiques. Possibilité de restaurants avec service à table dans le all inclusive très appréciable.
Excellent
8,0
Points positifs: There were activities everyday and the staff were very friendly and helpful
Bien
7,5
Points positifs: Plenty of places to eat although the food was just okay.
Excellent
9,0
Points positifs: I liked everything. Recommended!!!
Excellent
8,8
Points positifs: The spa is great, Lilly my masseuse was excellent, firm pressure and got all my troubles away
Bien
6,7
Points positifs: Les animations et le personnel.
Excellent
9,6
Points positifs: There was always something to do at the hotel everyday
Excellent
10,0
Points positifs: Everything, we didn't want to leave! We upgraded to an ocean view room and it was worth it. Our suite was spacious and comfortable, the staff were friendly and couldn't be more helpful, the food/drink options were awesome and the beach was perfection.
Excellent
10,0
Points positifs: Upgraded our rooms because the 1 one we booked wasn't ready. Very helpful with luggage Our rooms were really nice and cool and with a ceiling fan
Excellent
8,0
Points positifs: The food, the facilities, the comfort, the staff.
Bien
6,0
Points positifs: All Inclusive
Bien
7,2
Points positifs: Nice place, beach and pool. Good variety of food and restaurants. Clean and snug. Totally recommend.
Correct
5,6
Points positifs: Great buffet selection
Correct
5,6
Points positifs: Serviço all incluse, incluindo bebidas
Bien
7,2
Points positifs: Great beach, great staff. The food is very good.
Détails
Avis
Note générale : 8,7 Excellent
Basé sur 1 364 avis
Propreté
9,0
Confort
8,8
Emplacement
9,0
Services
8,5
Personnel
8,9
Rapport qualité/prix
8,1
9,4 Excellent
Points positifs:
Points négatifs: .
6,2 Bien
Points positifs: Chambre
Bien situé
Points négatifs: La cuisine
Certaines parties l'hôtel c'était un peu défraîchies
10,0 Excellent
Points positifs: I was a guest for 10 days, the structure reflected what I expected, all the staff was always very willing to solve all my requests, Maclovio always very helpful and attentive in beach service and Liliana at breakfast as attentive and impeccable in service
Points négatifs:
10,0 Excellent
Points positifs: such a nice stay in a dream resort. the suites are absolutely wonderful, clean, room service amazing! the entertainment staff members are also amazing, loved their activities and had so much fun with them. Would totally go back.
Points négatifs:
7,5 Bien
Points positifs: I love the coffee shop !!!! The first thing I would do in the morning is get my fresh espresso and croissant from the coffee shop! Breakfast was good enough, the restaurant a la carte we're amazing. Filiberto from the Italian restaurant served us on our first visit to Panama Jack and we had the pleasure to see him again this second visit ! Jesus from the reception recognized us and gave us a very warm welcome!
Points négatifs: There is no outside lounging area. It would be nice to have a drink and sit outside at night. At night, people would be very loud in the hallways of the rooms. It was very very humid in my room although the AC was on, it felt like the linens were humid and so made it hard for me to sleep well at night. The entertainment is not the greatest which is quite disappointing.
7,0 Bien
Points positifs: Excellent petit déjeuner. Belle plage avec beaucoup d'activités nautiques. Possibilité de restaurants avec service à table dans le all inclusive très appréciable.
Points négatifs: A notre arrivée, on nous dit que nous sommes gratuitement surclassés puis le lendemain on nous annonce que si on veut rester dans la chambre vue mer il faut payer un supplément avant de nous dire que finalement la chambre est prise et que nous devons déménager nos valides. Nous avons donc perdu beaucoup de temps à changer de chambre en cours de séjour alors que nous n'avions rien demandé !
8,0 Excellent
Points positifs: There were activities everyday and the staff were very friendly and helpful
Points négatifs: The rooms could do with some upgrading. The AC unit was very loud.
7,5 Bien
Points positifs: Plenty of places to eat although the food was just okay.
Points négatifs: People constantly trying to sell you things. I already paid for my vacation. I just want to relax. Just leave me be.
9,0 Excellent
Points positifs: I liked everything. Recommended!!!
Points négatifs:
8,8 Excellent
Points positifs: The spa is great, Lilly my masseuse was excellent, firm pressure and got all my troubles away
Points négatifs:
6,7 Bien
Points positifs: Les animations et le personnel.
Points négatifs: Nous venions de faire 8 jours à Playa Del Carmen dans un hôtel que nous avions adoré (Sandos Playacar). Sachez tout d’abord qu’il n’y a pas grand chose à faire à Cancun. Tout se passe dans la zone hôtelière. Les activités sont presque toutes concentrées entre Playa Del Carmen et Tulum ( je parle du côté riviera maya). L’humidité dans les chambres est très compliqué. Je suis rentrée avec une valise qui sentait le moisie. Très déçus par la nourriture également ( ça ne vaut pas du tout un 5 étoiles)...
9,6 Excellent
Points positifs: There was always something to do at the hotel everyday
Points négatifs: No WiFi in bedrooms
10,0 Excellent
Points positifs: Everything, we didn't want to leave! We upgraded to an ocean view room and it was worth it. Our suite was spacious and comfortable, the staff were friendly and couldn't be more helpful, the food/drink options were awesome and the beach was perfection.
Points négatifs: The constant shouting/entertainment at the pool by the host could be heard in our room when we were trying to relax, but it was only mainly in the afternoons when the pool was busiest so it was bearable.
10,0 Excellent
Points positifs: Upgraded our rooms because the 1 one we booked wasn't ready. Very helpful with luggage Our rooms were really nice and cool and with a ceiling fan
Points négatifs: Not alot of food choices
8,0 Excellent
Points positifs: The food, the facilities, the comfort, the staff.
Points négatifs: Nothing.
6,0 Bien
Points positifs: All Inclusive
Points négatifs: too cold water in the bahtroom
7,2 Bien
Points positifs: Nice place, beach and pool. Good variety of food and restaurants. Clean and snug. Totally recommend.
Points négatifs: Could be better variety of international drinks.
5,6 Correct
Points positifs: Great buffet selection
Points négatifs: Constantly pushing timeshare
5,6 Correct
Points positifs: Serviço all incluse, incluindo bebidas
Points négatifs:
7,2 Bien
Points positifs: Great beach, great staff. The food is very good.
Points négatifs: Drinks inluded in the All Inclusive Plan are not so good. If you want a good bottle of wine you have to pay it extra.
Situé près de l'océan et du lagon, l'hôtel Aloft Cancun dispose d'une piscine sur le toit avec vue sur la ville à laquelle viennent s'ajouter d'élégantes infrastructures, notamment des chambres et des suites spacieuses. L'hôtel est relié au palais des congrès et son restaurant se trouve à proximité du Mandala Beach Club.
Note générale : 8,6 Excellent
Basé sur 2 906 avis
Tous les avis
- Tous les avis
- Familles
- Couples
- Affaires
Excellent
10,0
Points positifs: Excellent personnel aux petits soins pour
Excellent
10,0
Points positifs: Bien situé dans le quartier Turístico de Cancun. À quelques minutes de la plage. Excellent service et personnel courtois. Tout le monde était très attentionné et sympa. Grande chambre avec des commodités de qualité qui comprennent une salle de sport et un sauna. Le buffet du petit déjeuner était génial et ils nous ont offert un service voiturier. J'y retournerais dès que possible.
Excellent
10,0
Points positifs: Bien situé dans le quartier Turístico de Cancun. À quelques minutes de la plage. Excellent service et personnel courtois. Tout le monde était très attentionné et sympa. Grande chambre avec des commodités de qualité qui comprennent une salle de sport et un sauna. Le buffet du petit déjeuner était génial et ils nous ont offert un service voiturier. J'y retournerais dès que possible.
Excellent
9,7
Correct
4,0
Points positifs: Bien situé
Excellent
10,0
Points positifs: Service remarquable ! Ils ont été très gentils et respectueux.
Excellent
9,7
Points positifs: - le personnel était super
- le restaurant Sur place était bon
- l'emplacement était super. Juste à côté du supermarché et du centre-ville. Mélange de culture locale et de culture "d'hôtel".
- Pas loin de la gare routière (10$ en taxi)
- eau minérale offerte lorsqu'ils ont nettoyé la chambre
- coffre-fort gratuit dans la chambre
- WiFi pas rapide, mais c'était agréable d'en avoir! Netflix fonctionne très bien.
Excellent
9,1
Points positifs: Aloft est vraiment près de la plage et des restaurants. Il est également proche de clubs, si c'est votre truc, mais pas trop près, donc on n'est pas gêné par la foule et le bruit.
Le personnel y est vraiment très agréable. Nous avons adoré la nourriture et les boissons au restaurant/bar et avons apprécié passer du temps à la piscine sur le toit.
La table de la piscine était aussi très agréable.
Excellent
8,8
Points positifs: Le personnel de l'hôtel était très sympa et serviable. Sergio nous a aidés à réserver une excursion en catamaran qui était le point culminant de notre voyage ! La piscine offre des vues superbes et Guillermo au restaurant était super.
Excellent
10,0
Points positifs: L'emplacement est vraiment sûr au point où vous pouvez vous balader à pied à 3 heures du matin sans aucun problème car il y en a environ 20 taxis juste à côté de l'hôtel et c'est impossible de se faire voler ou agresser.
Aussi, l'emplacement est génial parce que c'est à l'extrême nord et à seulement 2 minutes de marche pour atteindre le Coco bongo. C'est juste au milieu de toutes les activités, vous n'avez donc pas à vous soucier de vos excursions à longue distance.
La plage aussi est seulement à un ou deux pâtés de maisons de l'hôtel.
Excellent
10,0
Points positifs: Comme les autres personnes ont dit, la situation est pratique. Je pense que c'est plus beau que sur les photos.
On ne peut pas ouvrir la fenêtre donc pas d'air frais, et si il y avait un miroir dans la chambre, ça serait parfait.
Excellent
9,6
Points positifs: Aloft was a great stay. I came for my birthday with my best friend and it was perfect for the few days we were there. For the price you can't beat it. The staff were extremely nice and helpful. Check in process was easy had no issues at all. The room was small but standard. Two double beds and a restroom. The door to the restroom is a sliding door but that didn't bother us. There are no balconies but the windows still provide a great view of the beach. The beach access is literally right across the street. The public beach area was small but was still a good place to visit. The ultramar boat is also next to the public beach access and was about $20 round trip to catch the ferry to Isla Mujeres. Once on the island you can visit the beach and rent golf carts to explore the island. BRING CASH. There is a supermarket right next door and all of the night clubs and restaurants are in walking distance (2-5 minutes max). We thought about adding the all inclusive for $48 each but decided not to after we witnessed a couple being forced to pay for food after they had paid for all inclusive. The food at the breakfast buffet was just ok and the drinks were definitely watered down. If you can manage your expectations then you shouldn't be disappointed. The rooftop pool was nice and we were able to play our music by connecting our phones to the blue tooth speaker. I did mention to just about every staff member that it was my birthday but there was no room upgrade or small gift or surprise provided. But I did see the bellhop taking a birthday bouquet up to another room. So I guess they pick and choose who they would like to offer it to. Overall an ok stay especially if you're on a budget.
Excellent
8,3
Points positifs: All the staffs are nice!! Better than some 5 stars hotel. Really impressssed!!
Excellent
10,0
Points positifs: Très bonne literie Établissement très calme
Excellent
10,0
Points positifs: Lovely staff....very friendly and helpful. Great location. I would definitely stay there again.
Excellent
8,8
Points positifs: La piscine en rooftop.
Excellent
8,8
Excellent
10,0
Points positifs: Decent room at a pretty low price point. Front desk staff was super friendly and was able to accommodate my very-early-check-in request at no extra cost. Room was facing northeast with a partial ocean view (very beautiful).
Excellent
10,0
Points positifs: Great location. Across the street from supermarket and across the street from public access to beach. Outstanding value for convenient location, clean rooms, and accommodating service. Best price for value as long as you don't need private beach access.
Médiocre
2,5
Points positifs: Nothing
Excellent
8,3
Points positifs: Hitel très correct très bien placé
Excellent
10,0
Points positifs: Great location, comfortable and clean rooms, nice bar/food, friendly on reception.
Bien
7,1
Détails
Avis
Note générale : 8,6 Excellent
Basé sur 2 906 avis
Site
9,7
Internet
9,4
Service
8,7
Confort
7,7
Chambre
7,6
Propreté
7,4
Qualité/prix
6,9
Petit déjeuner
5,2
Site
9,7
Service
9,0
Confort
8,1
Propreté
7,8
Chambre
7,8
Qualité/prix
7,3
Installations
6,7
Plage
6,7
Piscine
6,2
Petit déjeuner
5,7
Site
9,6
Confort
7,9
Service
7,7
Chambre
7,1
Propreté
6,8
Plage
6,7
Qualité/prix
6,2
Petit déjeuner
4,8
Chambre
6,6
10,0 Excellent
Points positifs: Excellent personnel aux petits soins pour
Points négatifs: Il n'y a pas les serviettes de plage.
10,0 Excellent
Points positifs: Bien situé dans le quartier Turístico de Cancun. À quelques minutes de la plage. Excellent service et personnel courtois. Tout le monde était très attentionné et sympa. Grande chambre avec des commodités de qualité qui comprennent une salle de sport et un sauna. Le buffet du petit déjeuner était génial et ils nous ont offert un service voiturier. J'y retournerais dès que possible.
Points négatifs:
10,0 Excellent
Points positifs: Bien situé dans le quartier Turístico de Cancun. À quelques minutes de la plage. Excellent service et personnel courtois. Tout le monde était très attentionné et sympa. Grande chambre avec des commodités de qualité qui comprennent une salle de sport et un sauna. Le buffet du petit déjeuner était génial et ils nous ont offert un service voiturier. J'y retournerais dès que possible.
Points négatifs:
9,7 Excellent
Points positifs:
Points négatifs: L'eau chaude était en dehors.
4,0 Correct
Points positifs: Bien situé
Points négatifs: Si je dois commencer
10,0 Excellent
Points positifs: Service remarquable ! Ils ont été très gentils et respectueux.
Points négatifs:
9,7 Excellent
Points positifs: - le personnel était super
- le restaurant Sur place était bon
- l'emplacement était super. Juste à côté du supermarché et du centre-ville. Mélange de culture locale et de culture "d'hôtel".
- Pas loin de la gare routière (10$ en taxi)
- eau minérale offerte lorsqu'ils ont nettoyé la chambre
- coffre-fort gratuit dans la chambre
- WiFi pas rapide, mais c'était agréable d'en avoir! Netflix fonctionne très bien.
Points négatifs: - la douche était de type cascade (qui était bien) mais la pression de l'eau était terrible
- la salle de bains était absurde. C'est comme une porte coulissante ? Aucun secret
- pas d'accès à la plage. La plage était de l'autre côté de la rue, donc ce n'était pas trop mal.
- ascenceur lent.
9,1 Excellent
Points positifs: Aloft est vraiment près de la plage et des restaurants. Il est également proche de clubs, si c'est votre truc, mais pas trop près, donc on n'est pas gêné par la foule et le bruit.
Le personnel y est vraiment très agréable. Nous avons adoré la nourriture et les boissons au restaurant/bar et avons apprécié passer du temps à la piscine sur le toit.
La table de la piscine était aussi très agréable.
Points négatifs: Ce n'était pas grave, mais c'est un peu bizarre que les portes de la salle de bain soient un peu transparentes. ça peut être embarrassant si vous avez besoin de plus d'intimité.
8,8 Excellent
Points positifs: Le personnel de l'hôtel était très sympa et serviable. Sergio nous a aidés à réserver une excursion en catamaran qui était le point culminant de notre voyage ! La piscine offre des vues superbes et Guillermo au restaurant était super.
Points négatifs: Les chambres étaient un peu spartiates mais toujours très agréables. Les fenêtres ne s'ouvraient pas et parfois la chambre était très froide.
10,0 Excellent
Points positifs: L'emplacement est vraiment sûr au point où vous pouvez vous balader à pied à 3 heures du matin sans aucun problème car il y en a environ 20 taxis juste à côté de l'hôtel et c'est impossible de se faire voler ou agresser.
Aussi, l'emplacement est génial parce que c'est à l'extrême nord et à seulement 2 minutes de marche pour atteindre le Coco bongo. C'est juste au milieu de toutes les activités, vous n'avez donc pas à vous soucier de vos excursions à longue distance.
La plage aussi est seulement à un ou deux pâtés de maisons de l'hôtel.
Points négatifs: Rien n'était déplaisant, même le design est bien mieux que sur les photos.
10,0 Excellent
Points positifs: Comme les autres personnes ont dit, la situation est pratique. Je pense que c'est plus beau que sur les photos.
On ne peut pas ouvrir la fenêtre donc pas d'air frais, et si il y avait un miroir dans la chambre, ça serait parfait.
Points négatifs:
9,6 Excellent
Points positifs: Aloft was a great stay. I came for my birthday with my best friend and it was perfect for the few days we were there. For the price you can't beat it. The staff were extremely nice and helpful. Check in process was easy had no issues at all. The room was small but standard. Two double beds and a restroom. The door to the restroom is a sliding door but that didn't bother us. There are no balconies but the windows still provide a great view of the beach. The beach access is literally right across the street. The public beach area was small but was still a good place to visit. The ultramar boat is also next to the public beach access and was about $20 round trip to catch the ferry to Isla Mujeres. Once on the island you can visit the beach and rent golf carts to explore the island. BRING CASH. There is a supermarket right next door and all of the night clubs and restaurants are in walking distance (2-5 minutes max). We thought about adding the all inclusive for $48 each but decided not to after we witnessed a couple being forced to pay for food after they had paid for all inclusive. The food at the breakfast buffet was just ok and the drinks were definitely watered down. If you can manage your expectations then you shouldn't be disappointed. The rooftop pool was nice and we were able to play our music by connecting our phones to the blue tooth speaker. I did mention to just about every staff member that it was my birthday but there was no room upgrade or small gift or surprise provided. But I did see the bellhop taking a birthday bouquet up to another room. So I guess they pick and choose who they would like to offer it to. Overall an ok stay especially if you're on a budget.
Points négatifs: Breakfast.
8,3 Excellent
Points positifs: All the staffs are nice!! Better than some 5 stars hotel. Really impressssed!!
Points négatifs:
10,0 Excellent
Points positifs: Très bonne literie Établissement très calme
Points négatifs: Le petit déjeuner peut être amélioré
10,0 Excellent
Points positifs: Lovely staff....very friendly and helpful. Great location. I would definitely stay there again.
Points négatifs:
8,8 Excellent
Points positifs: La piscine en rooftop.
Points négatifs: Le petit déjeuner n'était pas top.
8,8 Excellent
Points positifs:
Points négatifs: Everything!!
10,0 Excellent
Points positifs: Decent room at a pretty low price point. Front desk staff was super friendly and was able to accommodate my very-early-check-in request at no extra cost. Room was facing northeast with a partial ocean view (very beautiful).
Points négatifs: Room was minimally furnished although that's probably all you'll need if you spend most of time on the beach.
10,0 Excellent
Points positifs: Great location. Across the street from supermarket and across the street from public access to beach. Outstanding value for convenient location, clean rooms, and accommodating service. Best price for value as long as you don't need private beach access.
Points négatifs:
2,5 Médiocre
Points positifs: Nothing
Points négatifs: Everything
8,3 Excellent
Points positifs: Hitel très correct très bien placé
Points négatifs: Ras
10,0 Excellent
Points positifs: Great location, comfortable and clean rooms, nice bar/food, friendly on reception.
Points négatifs: Sometimes they don't give you a receipt in the restaurant - not sure why.
7,1 Bien
Points positifs:
Points négatifs: The hotcakes was really bad Not cooked
Situé près de l'océan et du lagon, l'hôtel Aloft Cancun dispose d'une piscine sur le toit avec vue sur la ville à laquelle viennent s'ajouter d'élégantes infrastructures, notamment des chambres et des suites spacieuses. L'hôtel est relié au palais des congrès et son restaurant se trouve à proximité du Mandala Beach Club.
Se trouvant dans le secteur de Zona Hotelera, cet établissement en bord de plage est dans le quartier des divertissements et à 15 minutes à pied de sites comme: Plage Forum et Cancún Center (centre de congrès). Plage de Caracol et Aquarium Delphinus Dreams se trouvent également à moins de 2 km de distance.
Note générale : 8,6 Excellent
Basé sur 1 823 avis
Tous les avis
- Tous les avis
- Familles
Excellent
8,0
Points positifs: We really enjoyed the beach which was so clear with white sand, so refreshing on a sunny day and just a minute walk from the resort. The resort could improve with the beer selection which at the time we were there only provided 2 choices. Very limited. Their staff is very attentive and friendly.
Excellent
8,8
Points positifs: Exceeded our expectations for the price. Food was excellent and varied, rooms were plush and clean. Great stay
Excellent
9,6
Points positifs: The property is so close to downtown
Médiocre
3,3
Points positifs: Nothing. Stayed here for 2 nights to recover from jet lag before moving on to meet up with friends Expensive poor value rip off with below average quality food . Felt like an inmate not a guest
Excellent
9,6
Points positifs: The service is fantastic, stunning location and there was plenty of variety in the all inclusive package.
Excellent
9,6
Points positifs: Unlimited access to food, drinks and snacks, my stay was all-inclusive. I enjoyed the evening shows at the theatre. Very entertaining. Staff I encountered were helpful and friendly. I speak only English, and was able to communicate effectively.
Bien
7,9
Points positifs: Beautiful beach. Amazing food even with only 2 "real" restaurants. Wait staff, check in staff, bellhops, and even the security that helped me chase down the bus one night and stalled the early a.m shuttle for me after coming to my room to help me get my bags were so accommodating.
Bien
6,7
Points positifs: All the staff were very friendly and helpful with the exception of the hard selling concierge. The location, beach and facilities in the room were good.
Excellent
9,2
Points positifs: It was clean and very close to beach. Staff is very helpful especially Suriel Soriano, Guadalupe and Jassiel. They helped their best during our stay. WiFi is strong but not very good in the beach, and there is quick hot water. Sea is perfect and seaweed is not a big deal.
Correct
5,4
Points positifs: They initially gave me a room with a broken door. I had to keep asking for someone to help me open it. The bed was hard as a rock and very uncomfortable. I eventually asked for another room but had to wait until the next days checkout. The room I was relocated to was much smaller, had cockroaches and AC didn't work for at least half the time. The food was poor quality, staff needs help.. I wasn't able to take full advantage of the all inclusive amenities because not enough staff was available.
Excellent
8,3
Points positifs: The location, near bars and discotheques.
Détails
Avis
Note générale : 8,6 Excellent
Basé sur 1 823 avis
Plage
9,3
Internet
9,0
Site
8,9
Service
8,2
Petit déjeuner
7,4
Chambre
7,2
Qualité/prix
6,4
Repas
5,9
Bar et Boissons
5,0
Confort
4,3
Service
7,6
Repas
5,6
8,0 Excellent
Points positifs: We really enjoyed the beach which was so clear with white sand, so refreshing on a sunny day and just a minute walk from the resort. The resort could improve with the beer selection which at the time we were there only provided 2 choices. Very limited. Their staff is very attentive and friendly.
Points négatifs: We didn’t like the limited beer selection (corona extra & modelo especial) you have to buy you’re own favorites from nearby stores and bring it to the hotel. The buffets could also use improvement in more choices.
8,8 Excellent
Points positifs: Exceeded our expectations for the price. Food was excellent and varied, rooms were plush and clean. Great stay
Points négatifs: The vendors by the pool harass you every single time you walk by. It's very uncomfortable when you pay to relax and spend time and get stopped by various people constantly in the area you payed to use. Other than that we recommend the place.
9,6 Excellent
Points positifs: The property is so close to downtown
Points négatifs: The bathroom shower needs upgrade
3,3 Médiocre
Points positifs: Nothing. Stayed here for 2 nights to recover from jet lag before moving on to meet up with friends Expensive poor value rip off with below average quality food . Felt like an inmate not a guest
Points négatifs: Run down in desperate need of face lift . Bathroom had mould Room immediately next to busy loud restaurant in courtyard so no chance of sleep Wanted to pay extra for single premium dinner but was told that they would charge for a couple as that was set in their “system” Service was functional .. nobody smiled Rip off exchange rate
9,6 Excellent
Points positifs: The service is fantastic, stunning location and there was plenty of variety in the all inclusive package.
Points négatifs: The bed was a bit small.
9,6 Excellent
Points positifs: Unlimited access to food, drinks and snacks, my stay was all-inclusive. I enjoyed the evening shows at the theatre. Very entertaining. Staff I encountered were helpful and friendly. I speak only English, and was able to communicate effectively.
Points négatifs: I expected a little bit more luxury. Especially the lobby area. Considering the price paid though, it's real value for money.
7,9 Bien
Points positifs: Beautiful beach. Amazing food even with only 2 "real" restaurants. Wait staff, check in staff, bellhops, and even the security that helped me chase down the bus one night and stalled the early a.m shuttle for me after coming to my room to help me get my bags were so accommodating.
Points négatifs: No bars or restaurants open after 11pm. Small pool
6,7 Bien
Points positifs: All the staff were very friendly and helpful with the exception of the hard selling concierge. The location, beach and facilities in the room were good.
Points négatifs: The hard selling concierge, the cockroach and trip hazard door stopper in my room, the loud music that was played from the dining areas from 6am each day that the rooms overlook, the small portions of food at dinner and the small print that says that some dinners have to be paid for, lifts constantly out of service, phone calls early in the morning.
9,2 Excellent
Points positifs: It was clean and very close to beach. Staff is very helpful especially Suriel Soriano, Guadalupe and Jassiel. They helped their best during our stay. WiFi is strong but not very good in the beach, and there is quick hot water. Sea is perfect and seaweed is not a big deal.
Points négatifs: The first problem I think in all over Mexico is check in and out schedule. We informed that we would be there in the morning, they kept us waiting from 10 am to 3 pm. It was so tiring after a flight you had to wait. They should do something for that! They charged extra money for the environment tax which is ridiculous because it was all included taxes etc. I was really tired, that’s why I paid. Food was really problematic because variety is limited every day you eat the same thing over and over. Also, they put meat in each and every thing. Italian restaurant is a disaster! They don’t know how to cook Italian food Alfredo spaghetti is the same everywhere! But here they put ham inside of it! Tv has 17 channels for this kind of hotel it should be more :) The other problem is insect. I am aware that it is humid because of that there will be some insect but not in the rooms! In the first night we saw and killed an insect, informed the front desk about it, they said they cleaned and use pesticides. But we saw again this time it was a lizard, asked for help, but nobody appeared!
5,4 Correct
Points positifs: They initially gave me a room with a broken door. I had to keep asking for someone to help me open it. The bed was hard as a rock and very uncomfortable. I eventually asked for another room but had to wait until the next days checkout. The room I was relocated to was much smaller, had cockroaches and AC didn't work for at least half the time. The food was poor quality, staff needs help.. I wasn't able to take full advantage of the all inclusive amenities because not enough staff was available.
Points négatifs: They initially gave me a room with a broken door. I had to keep asking for someone to help me open it. The bed was hard as a rock and very uncomfortable. I eventually asked for another room but had to wait until the next days checkout. The room I was relocated to was much smaller, had cockroaches and AC didn't work for at least half the time. The food was poor quality, staff needs help.. I wasn't able to take full advantage of the all inclusive amenities because not enough staff was available.
8,3 Excellent
Points positifs: The location, near bars and discotheques.
Points négatifs: In the Check in process, they try to sell you shared time.
Se trouvant dans le secteur de Zona Hotelera, cet établissement en bord de plage est dans le quartier des divertissements et à 15 minutes à pied de sites comme: Plage Forum et Cancún Center (centre de congrès). Plage de Caracol et Aquarium Delphinus Dreams se trouvent également à moins de 2 km de distance.
En choisissant Fiesta Americana Cancun Villas, vous profiterez d'un séjour à Cancún (Zona Hotelera), à seulement quelques pas de Plage de Caracol et à 8 minutes à pied de Cancún Center (centre de congrès). Les équipements et services proposés incluent un service de départ express, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 heures sur 24. Un parking avec voiturier est disponible dans l'enceinte de l'établissement.
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Note générale : 8,6 Excellent
Basé sur 578 avis
Tous les avis
- Tous les avis
Médiocre
2,0
Points positifs: Rien
Excellent
10,0
Points positifs: J'ai eu une super chambre à un prix très intéressant. C'était à quelques minutes à pied de la plupart des attractions. Je reviendrais certainement dans cet hôtel sans hésiter
Excellent
9,4
Points positifs: En bord de mer, la chambre, l'emplacement, le service. Miguel était le meilleur.
Excellent
10,0
Points positifs: C'est un complexe hôtelier Diamond
Excellent
8,2
Points positifs: L'emplacement, le service, les équipements
Médiocre
2,5
Points positifs: L'emplacement n'était pas mal, à distance de marche de l'action
Excellent
9,6
Points positifs: Le personnel est très serviable je n'ai jamais vu ça nul part !! La literie est super confortable !!!
Bien
6,7
Points positifs: the outdoor pool area looked really nice. the upgraded king room with suite living area was comfortable and nicely set up
Médiocre
2,5
Points positifs: Very bad experience having the confirmation number they don’t give me a room and it’s was a late night and we have to look for a hotel
Excellent
10,0
Points positifs: My third stay at this property, never a problem, staff is extremely friendly. Great location near enough to walk downtown, yet out of the noise. My hotel of choice when I visit Cancun.
Excellent
10,0
Points positifs: L’hôtel est très bien situé dans la zone hôtelière : à proximité des bars / boîtes, et en même temps suffisamment éloigné pour être au calme. La chambre était spacieuse, propre et très bien équipée. La vue sur la mer depuis notre petit balcon était splendide, avec un coucher de soleil magnifique. La piscine de l’hôtel est très sympa, et il y a un accès vers une plage privée. Le personnel est aux petits soins, certains parlent même un peu français. Le restaurant propose des plats très bons.
Excellent
9,6
Points positifs: Adrianna was great she took time for helping me with vis and visit the city of Cancun! A nice person
Excellent
10,0
Points positifs: beatifull
Excellent
8,8
Points positifs: Je recommande vivement. Très agréable. Aucune mauvaise surprise. Idéal pour des vacances en famille.
Excellent
10,0
Points positifs: Very beautiful views. The beach is amazing. The location was perfect!
Excellent
9,6
Points positifs: Great staff, spa, and room service. Location and amenities were good as well
Excellent
9,6
Points positifs: The staff was sweet, the hotel has been undergoing renovations and made a bunch of updated changes. I loved the beach access and having access to on site restaurants, bar, spa, and free laundry rooms.
Excellent
10,0
Points positifs: everything are good
Bien
6,8
Points positifs: Confort of rooms
Détails
Avis
Note générale : 8,6 Excellent
Basé sur 578 avis
Propreté
8,7
Confort
8,7
Emplacement
9,1
Services
8,4
Personnel
8,9
Rapport qualité/prix
8,1
2,0 Médiocre
Points positifs: Rien
Points négatifs: C'est très sale et dangereux et bruyant. Cet hôtel est classé dans la catégorie 4 étoiles et c'est plutôt 1 étoile. Je ne peux pas croire que j'ai payé si cher pour cet endroit. Envie de partir en moins de 10 minutes de notre arrivée. N'allez pas là-bas !
10,0 Excellent
Points positifs: J'ai eu une super chambre à un prix très intéressant. C'était à quelques minutes à pied de la plupart des attractions. Je reviendrais certainement dans cet hôtel sans hésiter
Points négatifs:
9,4 Excellent
Points positifs: En bord de mer, la chambre, l'emplacement, le service. Miguel était le meilleur.
Points négatifs:
10,0 Excellent
Points positifs: C'est un complexe hôtelier Diamond
Points négatifs: Aucun
8,2 Excellent
Points positifs: L'emplacement, le service, les équipements
Points négatifs: L'eau était trop froide quand nous avons pris notre douche !
2,5 Médiocre
Points positifs: L'emplacement n'était pas mal, à distance de marche de l'action
Points négatifs: Il y avait des insectes. Le personnel de chambre n'était pas disposée à aider.
Le bar dans le lobby n'était pas ouvert.
Pas beaucoup de choix de nourriture.
Pas beaucoup d'action à la piscine
déçu de commodités
9,6 Excellent
Points positifs: Le personnel est très serviable je n'ai jamais vu ça nul part !! La literie est super confortable !!!
Points négatifs:
6,7 Bien
Points positifs: the outdoor pool area looked really nice. the upgraded king room with suite living area was comfortable and nicely set up
Points négatifs: check-in is at 3PM. when I arrived at 6PM the room was not ready and they told me to wait 30 min which was inconvenient because I was tired from traveling. The original room I was placed in was on the first floor across from the hotel utility closet. Did not feel safe, was uncomfortable and very noisy on the first floor. When I asked for the upgrade, the room was nice and had a welcome dessert on the table (macaroons and dipped strawberry) - there were ants crawling all over it! I did not complain, I just threw it away.
2,5 Médiocre
Points positifs: Very bad experience having the confirmation number they don’t give me a room and it’s was a late night and we have to look for a hotel
Points négatifs:
10,0 Excellent
Points positifs: My third stay at this property, never a problem, staff is extremely friendly. Great location near enough to walk downtown, yet out of the noise. My hotel of choice when I visit Cancun.
Points négatifs: N/A
10,0 Excellent
Points positifs: L’hôtel est très bien situé dans la zone hôtelière : à proximité des bars / boîtes, et en même temps suffisamment éloigné pour être au calme. La chambre était spacieuse, propre et très bien équipée. La vue sur la mer depuis notre petit balcon était splendide, avec un coucher de soleil magnifique. La piscine de l’hôtel est très sympa, et il y a un accès vers une plage privée. Le personnel est aux petits soins, certains parlent même un peu français. Le restaurant propose des plats très bons.
Points négatifs: Le prix du petit déjeuner, quand même très cher.
9,6 Excellent
Points positifs: Adrianna was great she took time for helping me with vis and visit the city of Cancun! A nice person
Points négatifs:
10,0 Excellent
Points positifs: beatifull
Points négatifs: they charge bottles of water
8,8 Excellent
Points positifs: Je recommande vivement. Très agréable. Aucune mauvaise surprise. Idéal pour des vacances en famille.
Points négatifs:
10,0 Excellent
Points positifs: Very beautiful views. The beach is amazing. The location was perfect!
Points négatifs:
9,6 Excellent
Points positifs: Great staff, spa, and room service. Location and amenities were good as well
Points négatifs: The hotel is a little older but was clean and the hotel staff was great! As soon as you walk in you're greeted and asked to go to a presentation. That would be my only fault. We were there for our anniversary not to be asked to be asked about a timeshare. Other than that, the grounds were clean and the beach area was excellent! Our room was kept clean and room service was 24hrs. The spa was great as well. The two restaurants were a good value and the hotel is within walking distance to the grocery store, night life and a flea market. If you decided to attend the presentation, you were offered tours at a discounted price. One of our tours had a mix up but we were offered a refund or to reschedule. Overall our stay was nice and we enjoyed our time there.
9,6 Excellent
Points positifs: The staff was sweet, the hotel has been undergoing renovations and made a bunch of updated changes. I loved the beach access and having access to on site restaurants, bar, spa, and free laundry rooms.
Points négatifs: The food was ok, we had lunch/dinner that we enjoyed, but breakfast was not good. There wasn’t too many breakfast options on the food service menu, and we went out to the stores and made breakfast in our room.
10,0 Excellent
Points positifs: everything are good
Points négatifs: Nothing
6,8 Bien
Points positifs: Confort of rooms
Points négatifs: Room cleaning service: provided at 4 pm after two claims
En choisissant Fiesta Americana Cancun Villas, vous profiterez d'un séjour à Cancún (Zona Hotelera), à seulement quelques pas de Plage de Caracol et à 8 minutes à pied de Cancún Center (centre de congrès). Les équipements et services proposés incluent un service de départ express, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 heures sur 24. Un parking avec voiturier est disponible dans l'enceinte de l'établissement.
Profitant d'un emplacement de choix à Cancún (Zona Hotelera), Beachscape Kin ha Villas & Suites est à moins de 15 minutes à pied de Plage de Caracol et Cancún Center (centre de congrès). Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 heures sur 24. Un parking avec voiturier est disponible dans l'enceinte de l'établissement.
Note générale : 8,5 Excellent
Basé sur 4 512 avis
Tous les avis
- Tous les avis
- Familles
- Couples
- En solo
Correct
4,2
Points positifs: Le petit déjeuner était bon.
Excellent
10,0
Points positifs: Super chambre et magnifique l'hôtel pour un bon prix. Nous reviendrons dans cet hôtel à coup sûr.
Excellent
8,5
Points positifs: Belle piscine et accès à la plage.
Correct
4,8
Points positifs: Belle plage, et les prix sont intéressants à l'intérieur de l'hôtel. Le personnel est sympathique. Plage idéale pour la famille et vous détendre.
Bien
6,7
Points positifs: la plage et la piscine
Excellent
9,2
Points positifs: It was very clean. They upgraded me to a suit room when I got there. It was very spacious and convenient..
Excellent
10,0
Points positifs: Great breakfast, Lot of Mexicans staying at the hotel. Most Mexicans are friendly although a bit reserved and none tried to engage with us because we couldn’t speak Mexican.
Excellent
10,0
Points positifs: Always clean
Excellent
10,0
Points positifs: The Beachscape Kin Ha has the perfect location. It’s clean and very tidy, staff are very friendly and helpful. I think these Villas and Suites are really good value for your money.
Excellent
8,3
Points positifs: The location! It's by a nice and clean beach.The R1andR2 bus stop is right outside of the hotel.
Bien
7,0
Points positifs: 1. Really nice beach - much better than those of more expensive hotels located nearby (think: sand + palm trees vs rocks + concrete / sandbags); 2. The area is rather pleasant, compared to other places we have seen there, also restaurants and big shops are 10 min nice walk away; 3. They have a self-serviced laundry and a basic but working gym open until 11 pm. 4. Swimming pool was guarded and open until 10 pm. 5. Our 2nd room (suite) was really nice and spacious (we complained about the original one). Although late and after complaining about the initial room and treatment, we were given a complementary house wine with our replacement room - a nice gesture from the lady receptionist who realised that this was our wedding anniversary trip. 6. Two ladies working at the reception and Viktor (lobby boy) were the nicest and most professional members of staff we met there.
Excellent
9,2
Points positifs: Everything. Market, restaurant, beach, workers. They all are good.
Bien
7,9
Points positifs: It was a perfect choisefot this season. The beach was perfect
Excellent
8,3
Points positifs: L’emplacement de l’hôtel, grande piscine, confort de la chambre
Excellent
10,0
Points positifs: Great location , beautiful beach, very good brekfast,crew very kind
Bien
7,5
Points positifs: We enjoyed our stay. The room was comfortable and it had a fridge and a microwave. We were offered to upgrade to a sea view for an extra $45 a night but we stayed in our room. I was a little worried about the musty smell that was mentioned in a few of the other reviews but our room was fine and clean. The pool was lovely and looked over the beautiful white sanded beach. We ate at the beach restaurant many times and it was reasonably priced with cocktails prices around £3. During our stay there were quite a few mosquitos but with repellent each evening they leave you alone.
Détails
Avis
Note générale : 8,5 Excellent
Basé sur 4 512 avis
Plage
9,3
Piscine
9,3
Site
9,1
Confort
7,7
Installations
7,7
Internet
7,5
Petit déjeuner
7,4
Service
7,3
Chambre
6,8
Piscine
9,2
Site
9,2
Plage
9,0
Repas
8,2
Service
7,8
Petit déjeuner
7,8
Installations
7,5
Chambre
6,6
Piscine
9,4
Plage
9,1
Site
9,1
Installations
8,4
Confort
8,1
Repas
7,8
Service
7,2
Petit déjeuner
7,2
Chambre
6,0
Internet
5,8
Ambiance
3,4
Site
9,3
Plage
9,1
Installations
8,1
Petit déjeuner
7,7
Service
7,6
Confort
7,5
Repas
7,2
Chambre
6,4
4,2 Correct
Points positifs: Le petit déjeuner était bon.
Points négatifs: La chambre. Comme dans un Motel 6 !
10,0 Excellent
Points positifs: Super chambre et magnifique l'hôtel pour un bon prix. Nous reviendrons dans cet hôtel à coup sûr.
Points négatifs:
8,5 Excellent
Points positifs: Belle piscine et accès à la plage.
Points négatifs: Pas très grand et difficile places de parking.
4,8 Correct
Points positifs: Belle plage, et les prix sont intéressants à l'intérieur de l'hôtel. Le personnel est sympathique. Plage idéale pour la famille et vous détendre.
Points négatifs: Quelqu'un m'a volé de l'argent de mon sac-à-dos dans ma chambre et le drain de douche dans ma chambre était déficient.
6,7 Bien
Points positifs: la plage et la piscine
Points négatifs: l'obligation de régler le room service en direct au lieu de régler en fin de séjour le restaurant du petit déjeuner n'est pas beau et les oiseaux viennent facilement sur les tables situées à l'extérieur le coin cuisine de la chambre n'est pas esthétique, il manque un peu de décor dans la chambre et un tapis car le sol est froid c'est très bruyant , on entend les voisins qui rentrent dans leur chambre et les enfants qui courraient au dessus
9,2 Excellent
Points positifs: It was very clean. They upgraded me to a suit room when I got there. It was very spacious and convenient..
Points négatifs: Most of the rooms do not have a view of the beach or any kind of water. I felt other resorts offered some kind of view.
10,0 Excellent
Points positifs: Great breakfast, Lot of Mexicans staying at the hotel. Most Mexicans are friendly although a bit reserved and none tried to engage with us because we couldn’t speak Mexican.
Points négatifs: We didn’t like the fact that everywhere you go their are people trying to sell you things, it’s constant selling with people approaching you on the streets to sell you a tour. Don’t buy anything from them until you have done your research, especially about price and what is included within the price. There are many places you can get 2 for 1 entrance. But to be honest only the Chic hen Itza trip is worth doing, other excursions you can do them by yourselves much cheaper too. I fact Chichen itza is the only tour worth doing regardless.
10,0 Excellent
Points positifs: Always clean
Points négatifs:
10,0 Excellent
Points positifs: The Beachscape Kin Ha has the perfect location. It’s clean and very tidy, staff are very friendly and helpful. I think these Villas and Suites are really good value for your money.
Points négatifs: Only company would be that there was too many different food choices in Cancun. But overall very good.
8,3 Excellent
Points positifs: The location! It's by a nice and clean beach.The R1andR2 bus stop is right outside of the hotel.
Points négatifs: The door in my room have big gaps . You can see the lights from the outside at night.
7,0 Bien
Points positifs: 1. Really nice beach - much better than those of more expensive hotels located nearby (think: sand + palm trees vs rocks + concrete / sandbags); 2. The area is rather pleasant, compared to other places we have seen there, also restaurants and big shops are 10 min nice walk away; 3. They have a self-serviced laundry and a basic but working gym open until 11 pm. 4. Swimming pool was guarded and open until 10 pm. 5. Our 2nd room (suite) was really nice and spacious (we complained about the original one). Although late and after complaining about the initial room and treatment, we were given a complementary house wine with our replacement room - a nice gesture from the lady receptionist who realised that this was our wedding anniversary trip. 6. Two ladies working at the reception and Viktor (lobby boy) were the nicest and most professional members of staff we met there.
Points négatifs: 1. There is a big difference between rooms with the same price tag. Our original room was so bad that we complained about it and got a much better one (although of the same "standard" and price). We stayed a night in the original suite room and then were moved to the same standard suite room but located in a different building ("3000"). The 2nd room had much bigger and better shower cabin (more space and not leaking); the room was located on the 3rd floor with big balcony and nice view; it had both AC units working, new fridge and all doors were working. The 1st room was on the ground floor, with windows and "terrace" looking onto the hotel's entrance and front parking lot. One AC unit was not working and funny smell was coming out from somewhere. Wardrobe's and bathroom's sliding doors were broken and could not be moved. Fridge was maybe 20 years older than the one in the 2nd room. 2. Hidden charges. I booked this room via booking.com. There was no distinction between suite rooms and all had the same price. However, when I arrived and was checking-in I was told that I would have to pay extra 45 USD per night if I wanted a view onto the pool or the beach. Receptionist guy listened to me complaining about it and yet still gave me probably one of their worse rooms. I would maybe understand my fate if we were there during the high season, but the hotel was half empty at least. Information book and menu in the room was not "updated" so showed lower prices that we were charged. Also it does not mention anywhere that Tax is not included and service charge is not optional an will be added. A meal for 350 pesos suddenly turned into 650 pesos. 3. Staff some good, some not...
9,2 Excellent
Points positifs: Everything. Market, restaurant, beach, workers. They all are good.
Points négatifs: Only problem is the moisture or mold smell. After starting air conditioning, there is no problem but they have to solve that problem.
7,9 Bien
Points positifs: It was a perfect choisefot this season. The beach was perfect
Points négatifs: The room was old fasion and had a bad small
8,3 Excellent
Points positifs: L’emplacement de l’hôtel, grande piscine, confort de la chambre
Points négatifs: Le personnel trop exigeant pas serviable, le petit déjeuné très moyen
10,0 Excellent
Points positifs: Great location , beautiful beach, very good brekfast,crew very kind
Points négatifs:
7,5 Bien
Points positifs: We enjoyed our stay. The room was comfortable and it had a fridge and a microwave. We were offered to upgrade to a sea view for an extra $45 a night but we stayed in our room. I was a little worried about the musty smell that was mentioned in a few of the other reviews but our room was fine and clean. The pool was lovely and looked over the beautiful white sanded beach. We ate at the beach restaurant many times and it was reasonably priced with cocktails prices around £3. During our stay there were quite a few mosquitos but with repellent each evening they leave you alone.
Points négatifs: No real negatives. The rooms were a little dated but fine for what we needed. It rained for a few days while we were there and there wasn’t much to do, maybe if it rains there could be some activities to do eg water sports etc..
Profitant d'un emplacement de choix à Cancún (Zona Hotelera), Beachscape Kin ha Villas & Suites est à moins de 15 minutes à pied de Plage de Caracol et Cancún Center (centre de congrès). Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 heures sur 24. Un parking avec voiturier est disponible dans l'enceinte de l'établissement.
En choisissant Reflect Cancun Resort & Spa, vous profiterez d'un séjour à Cancún (Zona Hotelera), à seulement quelques pas de Aquarium Delphinus Dreams et à 3 minutes à pied de Plage Forum. Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 heures sur 24. Ce complexe dispose de 2 salles de réunions pouvant accueillir toutes sortes d'événements. Un parking avec voiturier est disponible dans l'enceinte de l'établissement.
Note générale : 8,2 Excellent
Basé sur 4 073 avis
Tous les avis
- Tous les avis
- Couples
- Familles
- En solo
Excellent
8,3
Points positifs: Highly recommend the altitude suits, you get lots of great bonuses like a free Bali bed, access to the infinity pool (amazing to have less people around and the views). I’ve heard the other building does not have very nice rooms (dated)! Lots of good food to choose from, just it can take a while!
Excellent
8,8
Points positifs: Beach pool stuff weather
Correct
5,4
Points positifs: Nothing was that good,it was OK.
Excellent
9,2
Points positifs: Early check-in. Pool, beach, restaurants & bars, spa. Staff: 10/10.
Bien
6,0
Points positifs: Staff was nice.
Excellent
8,8
Points positifs: The cordiality of the staff The altitud room The all included plan
Excellent
8,0
Points positifs: Great price for what I got in return.
Correct
5,4
Points positifs: I enjoyed my SOS massage at spa.
Excellent
9,6
Points positifs: The staff is top notch from the front desk, to the waiters and supervisors! The room was well equipped and the cleaning crew did a great job. I also ordered room service and the food came hot in a reasonable amount of time. Don't forget to tip your porter, waiters, and maids. They work hard for us to have a great experience!
Excellent
8,3
Points positifs: Very kind & helpful staff, majestic beach in front, clean rooms and a buffet with variety of mexican and other plates
Médiocre
3,3
Points positifs: The Risotto restaurant was good. I was surprised at the quality of food and The manager was very nice. We had a lovely dinner.That was the only shimmer of light during our stay.
Médiocre
3,3
Points positifs: The food was acceptable even though difficult to access out with meal times when all inclusive The beach was nice and the view from over balcony
Détails
Avis
Note générale : 8,2 Excellent
Basé sur 4 073 avis
Site
9,3
Plage
9,0
Internet
8,8
Petit déjeuner
7,2
Chambre
6,7
Service
6,6
Repas
6,2
Confort
5,0
Site
9,3
Plage
8,7
Petit déjeuner
7,1
Piscine
6,9
Qualité/prix
6,5
Repas
6,3
Service
6,0
Chambre
5,8
Propreté
5,8
Ambiance
5,4
Confort
5,0
Site
9,4
Plage
9,0
Qualité/prix
6,6
Service
6,4
Chambre
6,0
Repas
6,0
Ambiance
5,2
Confort
4,7
Service
6,0
8,3 Excellent
Points positifs: Highly recommend the altitude suits, you get lots of great bonuses like a free Bali bed, access to the infinity pool (amazing to have less people around and the views). I’ve heard the other building does not have very nice rooms (dated)! Lots of good food to choose from, just it can take a while!
Points négatifs: Unless you give lots of tips, waiters can be a little rude and slow!
8,8 Excellent
Points positifs: Beach pool stuff weather
Points négatifs: Food is poor
5,4 Correct
Points positifs: Nothing was that good,it was OK.
Points négatifs: Only 2 restaurants open daily,not many varieties, only 1 of them had breakfast. They need remodeling badly. The other 2 were 3 days of the week opened, dinner only. Small pools, hard to find lounge chairs.
9,2 Excellent
Points positifs: Early check-in. Pool, beach, restaurants & bars, spa. Staff: 10/10.
Points négatifs: 3 small but important things: * Poor toiletry. * 3 sad cans in the room fridge. * +50% on public price of cigarettes... Why? Is it even legal? Honestly, do you really need to do that with such business volume??
6,0 Bien
Points positifs: Staff was nice.
Points négatifs: Bars open late close early. Only two small elevators. Lots of kids. No ac in lobby. No view in room. Terribly customer service in restaurants.
8,8 Excellent
Points positifs: The cordiality of the staff The altitud room The all included plan
Points négatifs: The ordinary rooms at the old tower are not in good shape
8,0 Excellent
Points positifs: Great price for what I got in return.
Points négatifs: Pools could be larger.
5,4 Correct
Points positifs: I enjoyed my SOS massage at spa.
Points négatifs: Staff was not welcoming & seemed overwhelmed. Only 1 elevator in service during entire trip which caused long wait times & I was on 12th floor. No ventilation in the only elevator that worked. Wait times for buffet. Entire facility under staffed. Room service food was disgusting & came cold on more than 1 location. Drink & food service at pool non existent. Visited Altitude side of property & upset I wasn't offered option to upgrade.
9,6 Excellent
Points positifs: The staff is top notch from the front desk, to the waiters and supervisors! The room was well equipped and the cleaning crew did a great job. I also ordered room service and the food came hot in a reasonable amount of time. Don't forget to tip your porter, waiters, and maids. They work hard for us to have a great experience!
Points négatifs: The room next door had work going on (sounded like bathroom upgrading) that entailed hammering starting at 9:15. I could tolerate the hammering considering I left my room by 10am, but one day fumes from the work permeated my room and I had to rush to get out. You might want to keep adjacent rooms to these vacant.
8,3 Excellent
Points positifs: Very kind & helpful staff, majestic beach in front, clean rooms and a buffet with variety of mexican and other plates
Points négatifs: Problem with the elevator during our staying there
3,3 Médiocre
Points positifs: The Risotto restaurant was good. I was surprised at the quality of food and The manager was very nice. We had a lovely dinner.That was the only shimmer of light during our stay.
Points négatifs: Our elevator free fell from one floor to the next. We thought we were going to die. The other elevator we got trapped in. This was on our first day. I complained about it and nobody got back to us until the last night of our stay. We literally had to walk up and down 6 flights of steps every time we left the hotel room to go eat or go to the beach or leave for an excursion. VERY disappointing. What made it worse is that our AC didn’t work. I complained our first day there and couldn’t get anyone to look into it until our last night there. So we would huff and puff up the stairs only to come to a HOT room. 80 degrees. It was our 10th wedding anniversary. Upon booking I requested that because we were getting in late, I’d like to have a meal prepared and waiting for us in the hotel. The told me in writing that they would take care of it. We were tired and my wife was hungry when we arrived. I told her not to worry because I had something special planned. NOTHING. We ended up ordering room service which took 11/2 hours and came up to us incomplete. I don’t have the time to list the number of disappointments I experienced. But they were many, and there were some pretty gross practices with the food service. Needless to say I do not recommend this resort and will not be staying again. They didn’t even care. We never even talked to the hotel manager. just the chief concierge . Who after telling us he would meet us at 4:00 had us wait on him for 40 minutes. He did not offer any meaningful resolution. It was a waste of time. Book at your own risk.
3,3 Médiocre
Points positifs: The food was acceptable even though difficult to access out with meal times when all inclusive The beach was nice and the view from over balcony
Points négatifs: the Hotel and the rooms smelt of sewage and were very warm and humid. The bedroom was dirty and outdated. Everything was wet including the bed sheets. The pools were dirty and very crowded. Staff where grumpy, unhelpful and impatient. There were only two lifts for the whole building, one of which was frequently not in use. This often meant we were waiting 10-20 mins for a lift. The hotel was also very noisy with a live band playing at late into the night/ am extremely Loudly. We were expecting a 4/5 star hotel and I would give it a 1/2. Would definitely not recommend
En choisissant Reflect Cancun Resort & Spa, vous profiterez d'un séjour à Cancún (Zona Hotelera), à seulement quelques pas de Aquarium Delphinus Dreams et à 3 minutes à pied de Plage Forum. Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 heures sur 24. Ce complexe dispose de 2 salles de réunions pouvant accueillir toutes sortes d'événements. Un parking avec voiturier est disponible dans l'enceinte de l'établissement.
En choisissant Flamingo Cancun Resort, vous profiterez d'un séjour à Cancún (Zona Hotelera), à moins de 5 minutes en voiture de Cancun Interactive Aquarium et La Isla (centre commercial). Les équipements et services proposés incluent un poste informatique, un service d'arrivée express et des journaux gratuits dans le hall. Un parking gratuit est disponible dans l'enceinte de l'établissement.
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Note générale : 7,9 Bien
Basé sur 3 385 avis
Tous les avis
- Tous les avis
- Familles
- Couples
Médiocre
2,2
Bien
6,0
Points positifs: L'emplacement sur la plage
Excellent
9,1
Points positifs: Le personnel de l'hôtel était sympathique et cadre relaxant.
Médiocre
2,2
Points positifs: Je n'ai pas été impressionné par Le Flamingo.
Je ne recommandrai pas cet hôtel
Médiocre
2,5
Excellent
9,7
Points positifs: It’s was a great experience. Great staff very friendly
Excellent
10,0
Points positifs: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Excellent
10,0
Points positifs: An amazing deal for the price - definitely do the All Inclusive. Drinks were great, food was amazing, and the beach was actually pretty quiet considering you're in Cancun. The room was one of the nicest we've ever stayed in - highly recommended!
Correct
5,1
Points positifs: That it was on the beach
Bien
6,0
Points positifs: Went to Cancun for a wedding and needed an affordable hotel with standard amenities. Staff was friendly, rooms were nicely renovated, everything seemed very clean, pool and beach facilities were very nice and the main restaurant, Albatros, was pretty good.
Excellent
10,0
Points positifs: The staff was very accommodating. The food was surprisingly good and fresh for a buffet. The sit down restaurant had a great selection and comfortable setting. The hotel throughout had marble floors and tasteful, fun decor. It is somewhat luxurious without being pretentious or intimidating.
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Détails
Avis
Note générale : 7,9 Bien
Basé sur 3 385 avis
Site
8,7
Plage
8,4
Petit déjeuner
6,9
Qualité/prix
6,7
Service
6,5
Chambre
6,5
Ambiance
5,3
Repas
4,8
Bar et Boissons
4,3
Internet
2,0
Site
8,8
Propreté
8,2
Piscine
7,3
Chambre
6,2
Service
6,1
Confort
5,2
Repas
4,1
Ambiance
4,0
Plage
8,6
Site
8,4
Installations
7,8
Qualité/prix
6,7
Service
5,9
Chambre
5,5
Repas
4,9
2,2 Médiocre
Points positifs:
Points négatifs: Ils m'ont donné un lit au lieu de deux. J'ai eu des coquerelles dans mon matelas, la toilette a bouché et a / c ne fonctionnait pas
6,0 Bien
Points positifs: L'emplacement sur la plage
Points négatifs: La nourriture était terrible, et personne ne parlait anglais.
9,1 Excellent
Points positifs: Le personnel de l'hôtel était sympathique et cadre relaxant.
Points négatifs: Le wifi ne marchait pas la moitié du temps.
2,2 Médiocre
Points positifs: Je n'ai pas été impressionné par Le Flamingo.
Je ne recommandrai pas cet hôtel
Points négatifs: Pas de climatisation.
J'ai passé un mauvais moment
J'ai eu du mal à y séjourner.
Je n'ai pas aimé mon séjour là-bas.
2,5 Médiocre
Points positifs:
Points négatifs: J'ai rencontré une autre beau jeune couple qui s'est fait arnaquer avec un tas de frais imprévus.
9,7 Excellent
Points positifs: It’s was a great experience. Great staff very friendly
Points négatifs:
10,0 Excellent
Points positifs: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Points négatifs:
10,0 Excellent
Points positifs: An amazing deal for the price - definitely do the All Inclusive. Drinks were great, food was amazing, and the beach was actually pretty quiet considering you're in Cancun. The room was one of the nicest we've ever stayed in - highly recommended!
Points négatifs: Nothing! The staff was friendly, the food was good, the room was clean and wonderful. We will definitely stay here again if we return to Cancun.
5,1 Correct
Points positifs: That it was on the beach
Points négatifs: The beds were very uncomfortable, no hot showers, couldn’t get the room to cool off air conditioning wasn’t working correctly .
6,0 Bien
Points positifs: Went to Cancun for a wedding and needed an affordable hotel with standard amenities. Staff was friendly, rooms were nicely renovated, everything seemed very clean, pool and beach facilities were very nice and the main restaurant, Albatros, was pretty good.
Points négatifs: Tried upgrading us to all inclusive when we checked in. Our flight changed to an earlier time days before so we got there at 11:30AM and they couldn't get us a room any earlier than 3pm when most hotels can. Tried selling us time shares and a raffle for a cheap bottle of wine, hidious pink towel and a cheap looking beach bag. They made you wear a black wrist band if you didnt buy the all inclusive package which made you feel "black listed". One of the cleaning ladies put someone elses clothes in our room. Nothing horrible just no wow factor.
10,0 Excellent
Points positifs: The staff was very accommodating. The food was surprisingly good and fresh for a buffet. The sit down restaurant had a great selection and comfortable setting. The hotel throughout had marble floors and tasteful, fun decor. It is somewhat luxurious without being pretentious or intimidating.
Points négatifs: The drinks at the bar seemed weak and there is no service to the beach bungalows or poolside. I had a vision if fancy drinks with umbrellas and fresh fruit, but instead a plastic cup and waiting in line.
En choisissant Flamingo Cancun Resort, vous profiterez d'un séjour à Cancún (Zona Hotelera), à moins de 5 minutes en voiture de Cancun Interactive Aquarium et La Isla (centre commercial). Les équipements et services proposés incluent un poste informatique, un service d'arrivée express et des journaux gratuits dans le hall. Un parking gratuit est disponible dans l'enceinte de l'établissement.
Note générale : 8,2 Excellent
Basé sur 21 avis
Bien
7,1
Points positifs: Situé au bord de la mer avec mur d'escalade contribue à la apprivoisés vagues tout le temps. Jolies piscines en plein air et des installations de la plage. Tout le personnel est serviable et sympa.
Excellent
10,0
Points positifs: Un hôtel propre et sûr, avec un personnel serviable et accueillant.
Il est bien situé. Il est facile de se rendre à la plage.
Excellent
10,0
Points positifs: L'endroit était incroyable. Tout le monde était là pour vous aider et vous satisfaire. Nous avons eu du mal avec la chambre et Irvin nous a aidé beaucoup. Il a réussi à améliorer notre situation et était super sympa tout le temps. Nous y sommes allés pendant le week-end des vacances du printemps, mais l'hôtel était assez bon pour faire taire les gens pendant la nuit, donc nous avons eu de bonnes nuits de sommeil ! L'hôtel en lui-même est incroyable. Il y a une super plage, le personnel, la piscine, propre, nourriture et boissons, tout est super. J'étais là pour 6 jours et on a passé un super moment !
Bien
7,3
Points positifs: La plage
Excellent
10,0
Points positifs: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Excellent
10,0
Points positifs: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Correct
4,8
Points positifs: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Correct
4,8
Points positifs: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad.
We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm.
we had to call the manager and after arguing with us they started to bring us food.
The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit
The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Bien
7,7
Points positifs: Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.
Bien
6,0
Points positifs: la plage est superbe, la location est parfaite pour aller faire la fete
Correct
4,0
Points positifs: Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
Excellent
8,0
Points positifs: The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable.
Correct
5,7
Points positifs: The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below.
Médiocre
3,7
Points positifs: The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also.
Médiocre
3,4
Points positifs: The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary
Détails
Avis
Note générale : 8,2 Excellent
Basé sur 21 avis
7,1 Bien
Points positifs: Situé au bord de la mer avec mur d'escalade contribue à la apprivoisés vagues tout le temps. Jolies piscines en plein air et des installations de la plage. Tout le personnel est serviable et sympa.
Points négatifs:
10,0 Excellent
Points positifs: Un hôtel propre et sûr, avec un personnel serviable et accueillant.
Il est bien situé. Il est facile de se rendre à la plage.
Points négatifs:
10,0 Excellent
Points positifs: L'endroit était incroyable. Tout le monde était là pour vous aider et vous satisfaire. Nous avons eu du mal avec la chambre et Irvin nous a aidé beaucoup. Il a réussi à améliorer notre situation et était super sympa tout le temps. Nous y sommes allés pendant le week-end des vacances du printemps, mais l'hôtel était assez bon pour faire taire les gens pendant la nuit, donc nous avons eu de bonnes nuits de sommeil ! L'hôtel en lui-même est incroyable. Il y a une super plage, le personnel, la piscine, propre, nourriture et boissons, tout est super. J'étais là pour 6 jours et on a passé un super moment !
Points négatifs:
7,3 Bien
Points positifs: La plage
Points négatifs: Le temps d'attente à la réception. Et vous pouvez ressentir le soleil à l'intérieur de l'entrée
10,0 Excellent
Points positifs: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Points négatifs: Open air clubs full of partners and loud thumping music could be heard in the room at night
10,0 Excellent
Points positifs: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Points négatifs: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
4,8 Correct
Points positifs: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Points négatifs: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
4,8 Correct
Points positifs: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad.
We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm.
we had to call the manager and after arguing with us they started to bring us food.
The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit
The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Points négatifs:
7,7 Bien
Points positifs: Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.
Points négatifs:
6,0 Bien
Points positifs: la plage est superbe, la location est parfaite pour aller faire la fete
Points négatifs: le fait de payer constamment pour tout : wifi y compris !
4,0 Correct
Points positifs: Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
Points négatifs:
8,0 Excellent
Points positifs: The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable.
Points négatifs: It was all most enjoyable and relaxing.
5,7 Correct
Points positifs: The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below.
Points négatifs: I booked a Regency Club level room expecting something for my money. I got nothing. Everything at the hotel is charged for and I felt like an Economy class passenger paying luxury, first class prices. I was charged for everything from Internet to towels at the pool. This was a horrible, second class service from a first class (supposedly) hotel. I will never again stay at any Hyatt and I am a very, very frequent flyer and traveler.
3,7 Médiocre
Points positifs: The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also.
Points négatifs: Very ineficient stuff to the front desk,i had to change 3 times the room till I had to pay extra for a ocean view room cause the most of the standard rooms are on the front of the hotel and they are very noisy(to close to the air conditioning big,big machine).to much umidity and shits smell
3,4 Médiocre
Points positifs: The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary
Points négatifs: This hotel is a 3* hotel maximum that is sold as a cheap 5* hotel. It has small rooms and bathrooms (building from the 70-s), very low ceilings, unpleasant smell from the bathroom and from the airconditioning, holes in linen. The baby cot that was given to us looked as if it was eaten by dogs - terrible. If you expect Hayatt 5* luxury - do not stay here.
En choisissant Krystal Cancun à Cancún (Zona Hotelera), vous serez à moins de 5 minutes en voiture de Cancun Interactive Aquarium et de La Isla (centre commercial). Les équipements et services proposés incluent un centre d'affaires, des journaux gratuits dans le hall et un service de nettoyage à sec / blanchisserie. Ce complexe dispose de 5 salles de réunions pouvant accueillir toutes sortes d'événements. Un parking avec voiturier est disponible dans l'enceinte de l'établissement.
Note générale : 7,8 Bien
Basé sur 6 632 avis
Tous les avis
- Tous les avis
- Couples
- Familles
- En solo
- Affaires
Excellent
8,0
Excellent
10,0
Points positifs: L'emplacement, l'emplacement, l'emplacement! J'ai adoré le front de mer, la vue, le service. Hugo, notre serveur était sympa et fait les meilleurs mojito ! Je vous le recommande
Excellent
10,0
Correct
4,0
Points positifs: La plage était magnifique.
Le personnel travaillait dur et sont aimables
Excellent
9,4
Points positifs: La vue était fantastique !! Le personnel était très aimable et on a pas eu de problèmes pour demander une chambre différente.
Médiocre
2,0
Points positifs: Rien, un vrai trou
Correct
5,8
Points positifs: Finally changed me to a good room
Médiocre
3,8
Points positifs: Like the fact that I can open my slide door and hear the ocean water at night.
Excellent
8,8
Points positifs: Location and staff
Excellent
10,0
Points positifs: Everything was perfect
Médiocre
3,3
Points positifs: Rien
Bien
6,3
Points positifs: The location The bed
Excellent
10,0
Points positifs: location is great
Excellent
10,0
Points positifs: The staff was professional and friendly. Upon arrival, they decorated the room in celebration of my partner's bday--beautiful!
Correct
4,2
Bien
7,5
Points positifs: Location was great! Beach was steps away, the staff was very nice, room was in good condition, clubs and restaurants were nearby which was even better. I was satisfied with my stay.
Excellent
9,6
Points positifs: The ocean view and location!
Bien
7,5
Points positifs: Location was central to clubs- which were very expensive. Food was good.
Détails
Avis
Note générale : 7,8 Bien
Basé sur 6 632 avis
Site
9,3
Plage
8,7
Petit déjeuner
7,5
Qualité/prix
6,3
Repas
5,9
Service
5,6
Bien-être
5,4
Chambre
5,4
Installations
4,8
Internet
4,7
Confort
4,1
Ambiance
4,0
Propreté
3,7
Site
9,4
Piscine
8,5
Plage
8,1
Petit déjeuner
7,4
Qualité/prix
6,2
Chambre
5,9
Repas
5,8
Service
5,8
Confort
4,7
Installations
4,7
Propreté
3,6
Ambiance
3,5
Site
9,4
Petit déjeuner
7,8
Bar et Boissons
6,1
Qualité/prix
5,9
Repas
5,8
Service
5,5
Chambre
4,2
Installations
3,6
Confort
3,5
Propreté
3,5
Ambiance
2,9
Site
9,5
Service
5,5
Chambre
4,4
Site
9,3
Service
5,6
Chambre
3,7
Confort
3,6
8,0 Excellent
Points positifs:
Points négatifs: Les serviettes ne sont pas changés parfois
10,0 Excellent
Points positifs: L'emplacement, l'emplacement, l'emplacement! J'ai adoré le front de mer, la vue, le service. Hugo, notre serveur était sympa et fait les meilleurs mojito ! Je vous le recommande
Points négatifs:
10,0 Excellent
Points positifs:
Points négatifs: Le bruit de boîte
4,0 Correct
Points positifs: La plage était magnifique.
Le personnel travaillait dur et sont aimables
Points négatifs: J'ai dû changer de chambre en raison de problèmes wi-fi. Aucune aide accordée. douche était cassée. Les murs sont très minces.
9,4 Excellent
Points positifs: La vue était fantastique !! Le personnel était très aimable et on a pas eu de problèmes pour demander une chambre différente.
Points négatifs: Le bruit dû au club juste à côté, mais j'ai visité durant les vacances du printemps, donc c'est peut-être plus bruyant que d'habitude.
2,0 Médiocre
Points positifs: Rien, un vrai trou
Points négatifs: Tout.
5,8 Correct
Points positifs: Finally changed me to a good room
Points négatifs: Everyone in Cancun is a scam artist, hotel needs upgraded a bit, staff was friendly.
3,8 Médiocre
Points positifs: Like the fact that I can open my slide door and hear the ocean water at night.
Points négatifs: When our rooms were ready we went up to the Rooms when we open the door it smell like dirty mop the bed wasn’t so clean either when I complain they send someone who didn’t speak any English to come too my room.
8,8 Excellent
Points positifs: Location and staff
Points négatifs: Elevators broke
10,0 Excellent
Points positifs: Everything was perfect
Points négatifs: There’s nothing I didn’t like
3,3 Médiocre
Points positifs: Rien
Points négatifs: L’hôtel , le personnel insistant qui vous raquette pour des tips. La nourriture était vraiment pas bonne du tout
6,3 Bien
Points positifs: The location The bed
Points négatifs: No hot water The dinner not good, not enough choice
10,0 Excellent
Points positifs: location is great
Points négatifs: everything was good
10,0 Excellent
Points positifs: The staff was professional and friendly. Upon arrival, they decorated the room in celebration of my partner's bday--beautiful!
Points négatifs: toilet was broken
4,2 Correct
Points positifs:
Points négatifs: Old furnitures
7,5 Bien
Points positifs: Location was great! Beach was steps away, the staff was very nice, room was in good condition, clubs and restaurants were nearby which was even better. I was satisfied with my stay.
Points négatifs: The humidity does affect the climate in the room which causes a damp or wetness smell/feel, but it wasn’t unbearable like some people say. The hotel just needs a better ventilation system..hopefully they’ll update the hotel in the near future. Overall I would stay again, because it was 5 rooms booked for my group and only one had this issue.
9,6 Excellent
Points positifs: The ocean view and location!
Points négatifs: A little pricey compared to other prices. And...Staff not being readily available when needed unless you go to the front desk. They will tell you on the phone that someone is on their way to help, but on 2 occasions no one came (one was a problem with toilet flushing and another was problems with finding my room). However after asking several times I did get some assistance but it took a while.
7,5 Bien
Points positifs: Location was central to clubs- which were very expensive. Food was good.
Points négatifs: They have a real problem with seaweed -every morning from 5am - 9am tractors raked the beach and collected tons - I really mean tons of seaweed off the beach -which stunk like the sewers of Bangkok. This didn't help as the sea was just full of seaweed so it was like swimming in a sea of cabbage -we didn't bother. We went to another hotel down the coast for the second week it was the same there. This hotel seems to attract the tattoo yob brigade from Britain and South America. Clubs around there charge about £40 to get in and you can drink as much as you like - they also don't get started till 10pm so you can imagine what time the low life get back to the hotel slamming room doors at all hours at night - the rooms only have thin partitioning walls - not solid ones so all the rooms around shake when this happens. Everything in Cancun is so expensive - priced in US dollars - it really is RIP the tourist off. There are theme parks down the coast but each one is over £100 per person to get in. These parks and the temples also have two rates to get in - one for the tourist and one for the locals which is about half the price. Discrimination is always OK in these third world countries when its the foreigners who are being discriminated against. Africa and China do the same. The heat and humidity of Mexico is not for me - you feel drained just walking out in it. When you did go out to shops or site seeing you get hassled, every body you come in contact with is on the make- as one guy in a flea market said " come to my shop so we can rip you off" I've now been - wont be back - my advice is just get the travel video and watch it.
En choisissant Krystal Cancun à Cancún (Zona Hotelera), vous serez à moins de 5 minutes en voiture de Cancun Interactive Aquarium et de La Isla (centre commercial). Les équipements et services proposés incluent un centre d'affaires, des journaux gratuits dans le hall et un service de nettoyage à sec / blanchisserie. Ce complexe dispose de 5 salles de réunions pouvant accueillir toutes sortes d'événements. Un parking avec voiturier est disponible dans l'enceinte de l'établissement.
Où dormir à Cancún ?
Avec nos cartes d'hôtels, trouvez une chambre dans le quartier idéal à Cancún : boutiques, restaurants, bars ou attractions touristiques, vous pouvez choisir votre priorité.