Room was large Room was advertised as "non smoking". Smoke residue started an asthsma attack in one in our party. Also facility is not handicap accessable- the only rooms available were on floor 2 & 3 no elevator! There was no other available room to switch to.
The price. My only real complaint is the smell that pervaded the room. It was strong enough to give me a headache, and most closely resembled the smell of urine.
Room was roomy with a separate living room and bedroom. There was a fold-down bed to accommodate more people. The hotel is on a quite busy road so it is noisy at times. The walls seem thin because I heard people laughing and cutting up outside. The internet service was down with no apologies, the front desk simply said someone "was working on it". I worked at nights so was seeping during the daytime. The maid knocked on my door for a long time to be let in despite of the locked door providing the message someone was in there. No "Do Not Disturb" sign available to place outside the door.
Close to the airport, shuttle driver excellent. Room had no air condition, in fact the heat was turned on and the room temp was close to 90. no thermostat to turn the heat off. Had to argue with desk clerk to get another room even though there were only 10-15 guest. Musty smell, outdated and dirty.
-Roomy -Wi fi was down - No business center even tho advertised as amenities - No hot water for a few hours
Breakfast. Staff was nice Severely dated and in a rundown neighborhood. Did not feel clean.
Location was good to hit some nearby places we wanted to go, the rooms were seperated. Immediately walking in the room smelled like cheap hookers, it was out of date and looked run down, and the tv remote didn't work for the tv.
Close to my home, clean, affordable!!! We had no do not disturb sign!
Grand Hôtel international au service impeccable , personnel sympathique et prêt à rendre service. Petit déjeuner pour tous les goûts. Situation agréable de l'Hôtel proche du centre ville mais dans une zone de qualité moyenne . Compte tenu des prix pratiqués , le parking extérieur devrait être gratuit . Aucune personne ne parle le Français !
Nous avons apprecié le confort, la propreté, les restaurants de l'hotel, le service limousines pour se rendre en centre ville. Nous avons été surpris par la localisation éloignée du centre ville (20 minuel à pied). Nous avons séjourné dans l'hotel 4 fois pendant un même mois, à chaque fois 2 ou 3 jours. Nous avons demandé au personnel de changer la réservation de la semaine suivante (de 1 chambre, en 2 chambres) et ceci n'a pas été fait.
aCean and well-located. Getting up in the dark to catch a plane--not the hotel's fault.
Location Staff was rude and unprofessional, not to us but witnessed towards another guest. Hotel is old, outdated and needs a major remodel.
The staff at the front desk was very friendly. They just smiled and welcomed us back when we were in and out all night with a big group of friends who also had rooms.
Location is great for shopping and downtown restaurants. Bath was in need of updating. Very limited parking lot. First floor check-in area was cramped, cluttered and needed updating.
The king bed was comfy, and the balcony was neat (though I'd get more use from it in the summer months...thought for next time). I found the amenities more lacking than I'd expected. I was pretty sure I saw cable TV listed, but the remote control's guide feature didn't work, and there weren't many channels. There was no mini-fridge; I thought those were pretty much standard in any hotel above "motor lodge" class. The toiletries (shampoo, body wash, etc) came out of dispensers). There were only a few cheap plastic cups in the room...so cheap that two of them were cracked and unusable before I even got them out of the plastic wrapper. I also expected parking to be included; instead, it was an extra 12 bucks. That's not awful, but for $100 a night you should be able to toss in parking.
Location, accessibility, value for price, helpful staff, clean and comfortable rooms False fire alarm later announced as a drill at 5:30 am.
Pretty expensive for a 1 night, no amenities stay.
accomodations room to hot and front desk wouldn't provide a copy of receipt upon check out.
I was completely offended when the staff photocopied my driver's license and also took my credit card. I was told they do that (photo copy a driver's license) because of some of the actions that have taken place so they need to have this in case something happens - it creeped me out and made me wonder if I should even stay there in the first place! Are the clients so sketchy that everyone is a suspect? They claimed all hotels do that (copy the driver's license) they just don't tell you - I don't believe it - I hadn't had that happen before - I won't stay there again. The rooms were fine - this action is not!
I'm an incredibly high strung guy who demands a lot of myself, so I always know when I travel Alaska that I need to be more present to the amazing geography and lower my standards on the room I'll barely spend any time in while enjoying the outdoors. I travel to Anchorage one a quarter and have noticed that the Starvrating system isn't quite the same as the lower 48 states. With that said I was incredibly impressed with this hotel for its masterful balance of Alaska heritage (complete with animals) and modern hotel amenities. No need to lower any standards, but rather super clean rooms with modern furnishings and space efficient room layout. Staff was chipper, helpful, and really jovial. Nothing notable... However, I had an odd experience. I hydrate a lot on trips and typically go through a gallon a day. One night I ran out of water and I searched the hotel for bottled water, but there were zero options. Every single vending machine in the hotel was stocked full of soda and multiple brands of energy drinks. I ended up driving to a nearby gas station for some H2o. Not a big deal...
I liked the location, the rooms were fairly clean, it had a kitchen with cook top and dishes, and the kids liked the swimming pool. It was quiet. Parking is and additional $10/night but we were able to park on the street for free from 10pm to 8am. The breakfast was just a few items, such as fruit, packaged oatmeal, or packaged muffins. There wasn't any room service.
Not much of anything No parking, dirty linen, uncomfortable beds
Good location. The woman working the mornings was very helpful to correct mistakes made upon arrival. Free coffee. Hot tub was inaccessible. Loud guests during quiet hours. Broken key card readers.
Good location. Comfortable. Although they tried to charge me twice which was very inconvenient because I'm still waiting on my refund to get back into my account. They had inexperienced front desk workers but issue was taken care of
Was really disappointed with our stay. Had to pay for parking, was issued a parking pass but wasn't guaranteed a parking spot. the staff was rude and not helpful at all. The floors were dirty enough to turn my feet black. We stayed for two nights and didn't have room service. I went to front deck and the guy said the only clean the room if you stay for a week. So I could only get clean towles if I went and got them from the front desk. Had high hopes but was won't be staying here again.
When I checked in the lady was rude and unprofessional
The room was filthy! We asked for an extra pillow and they were "out" the whole time we were there. If you want extra towels, you have to bring your dirty towels to the front desk and IF they have any they might let you have one. The kitchenette is not stocked with anything, but you can ask for some stuff...good luck getting any. I would not recommend this place.
location and price manger needs to work on her customer relations abit
Clean environment. Free breakfast. Calm location. There were no locks for the toilet or the bathroom. Apparently this is the case in all rooms (!). We stayed in a 2-bed room with other family members including children. No locks don't make sense at all. I'd not pick this hotel again just for this reason if I'm going with family again.
Beautiful modern design, the set up of the room was very efficient The room wasn't entirely perfect. We were missing sofa bed cushions and a coffee maker. Otherwise, it was great!
I picked the hotel because of its location, I needed to be near the Alaska native medical center but found that the room was so clean and perfect. One of the nicest hotels I've ever stayed at. The staff was super friendly! There wasn't much to like! I wish they had more of a set schedule for shuttle service. And the morning I needed a shuttle to the airport the driver hadn't shown up to work but that's an isolated incident.
New decor. Wonderful staff, especially the short-order breakfast cook. Would have liked to see the edges of the carpet in the hallways cleaned. Did mention this, and they were going to address it.
Embassy Suites is one of my favorite hotels, and the Anchorage location is no exception. The rooms are clean and quiet. The shuttle was a lifesaver. The fitness room was excellent, as was the pool. On this trip we really relied on the laundry facilities and were pleased there were enough washers/dryers so there wasn't a wait to use them or it was very little. Since we traveled in the summer, we also relied on the blackout shades. It was a phenominal experience!
We were supposed to get to Anchorage at 12:00 noon. Our flight was bumped, and we didn't get in until 12:00 midnight. Our luggage didn't make our plane either. We got to the hotel after midnight, the staff was excellent! They were able to give us tooth brushes, toothpaste, shaving cream and razor. I can't tell you how nice that was when you have nothing more than the clothes on your back! Thanks Marriott. I'll be staying with you again. Todd Greer, Wildomar CA
Location, Cleanliness and Facilities Air conditioning was not working and I was asked to open windows and sleep. After multiple calls they sent me a fan. They told me they will fix it next day and it is the same problem. They made me move next day to a different room. I was on vacation and expected little more from Marriot
Close location to airport Limited food options
The bathroom didn't have a fan. That made me sad. The TV wasn't facing the bed either. Wtf is up with that.
Nice place, and I travel a lot. Great shuttle service. Nice and helpful people at the front desk, thanks.
Location, cleanliness The cafe staff were really nice but something was wrong with the food there.
Location was good and it had a free shuttle to and from the airport. Bed was very comfortable and had plenty of pillows. TV was located in and odd spot so when we pulled it out to watch it while laying in bed the cable cord came undone. Bathroom didn't have a fan either so it go steamy in there right away. Shower was very spacious.
No reward points given because it was booked online with who they call third party.
very good service from the staff, shuttle service excellent, breakfasts good. no
Location is great. Centrally located, but fairly quiet.
Everything was very clean. Sheets, duvet, bathroom, countertops. Staff was very friendly and helpful.
Good central location for shopping and dining. Friendly staff. A decent breakfast included. Pool My five year old son found an empty vodka bottle under the bed. There was popcorn, bottle caps and other debris under the bed. My wife had to borrow a vacuum from staff to finish cleaning the room. Just as we were planning on using the pool, it was closed for cleaning at 3pm until sometime the next day so we had to use a pool at another Hilton property, an inconvenience since our room was just across from the pool but at least they did give us another option to swim.
It was nicely decorated as updated and very clean. The heater/ac unit I my room ran constantly wich was ok kind of sounded like a fan but it would squeak/ chirp every so often and I had to turn music on to drowned it out. And I should just travel with my own pillows but I really hate hotel pillows that are so fluffy and soft. But it's a nice hotel and I'd stay there again.
staff is very good, services is the best, good room, all the facilities is up to standered. nothing.
breakfast i lost internet twice but it could be the provider
Evening front desk manager, Meagan, was extremely helpful, courteous, and professional. Not many out there can remember a clients name. Will have to be back a couple of times over the next few months and will definitely stay here. Need to add something to breakfast bar to make it stand out. The same as everyone else's. Ran out of both regular and robust coffee at the same time and neither replaced for over ten minutes. Not good when it is sub-freezing weather.
The chocolate chip biscuits at the front desk were an indication of the warmth of the staff at the hotel. The free breakfasts were pleasant and there were plenty of inexpensive restaurants near by. The hotel is a little out of the way for those who aren't working mid-town. It is neither near the vibrant downtown nor the airport where there are some interesting walks. The shuttle to the airport is helpful and I believe the shuttle takes guests to some other places too but alas not to the golf course!
Convenient location. Clean room. Pretty good wifi which is not the usual for Alaska . Bed was comfortable. Very thin walls. Drapes wouldn't close all the way because the a/c was in the way so light was pouring in all night. Had to sleep with a pillow over my head.
I made a mistake on the booking dates and arrived 1 day late and it was not refundable. I explained my mistake to the staff and asked if they could help and they allowed me to check in a day early. Absolutely fabulous
I've stayed here several times before and have enjoyed each of my stays. I have stayed at other hotels and wasn't pleased. So, I'm keeping with what I know and am happy with. Everything was perfect
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The heating/air conditioner unit in my room was very noisy.
Overall, the location, staff, pool, room service/restaurant and rooms are great. The cleanliness of the rooms are hit and miss; when it's a miss it's definitely something worth saying.
Swimming pool Bed bugs! Bed is gross af! Probably didn't change it... The following morning a had this red swollen marks all over may body.
Breakfast was not included and this was not communicated well at the time of booking.
The beds were very comfortable and the room was clean. The quality and selection of food.
This guest did not leave comments about this hotel.
clean, staff friendly and helpful, nice little restaurant/bar on location, conveniently located
This guest did not leave comments about this hotel.
This hotel is always on my 'go to' list. The staff at the hotel are amazing and attentive. The pool and room service was the big seller on this trip.
Location was great. Very close to all of the Fur Rondy activities. Staff not super friendly. Airport advertising said Ramada included free breakfast but it did not.
The only thing I didn't like was the train station is right next to the hotel.
Free Airport pick-up. Close to Downtown and Train Station. Nice little restaurant attached. Awsome smoked salmon omelet.
I booked this place on the fly for a last minute business trip. The room was ~$92 and since I was only staying there for 11 hours, the price was right. The bed was comfortable. The locks on the doors worked. When I arrived at 9:30 pm, people were just sorta hanging out in the dimly lit parking lot. The car next to mine had interior lights on with no one inside. There was ~$60 in cash scattered around on the ground by the driver's door. I went inside and told the font desk attendant before she gave me my hotel key and she said she'd look into it. When I arrived at my room, I opened the door and found a pantless man laying in one of the beds. I apologized, walked downstairs and informed the front desk lady after she returned from the parking lot. crime scene. She apologized and asked if the pantless man was, "...at least good looking". I actually thought that was really funny- And this night was just getting stranger! She gave me another key and promised the room would be empty. On the elevator ride up, I got to hang out with two mildly drunk/drugged out early 20-somethings before arriving at my room. The bed was comfy but the heat didn't work. In an Alaskan hotel in October..the heat didn't work. Sigh...so I bundled up, enjoyed the comfy bed while the majority of my fellow hotel guests partied the night away. This is a weird place and if you're not up for that, stay far far away.
The first room was not vacuumed and to small for the five of us. Fortunately the family didn't complain. We were only there for 12 hours and that was enough. It was just a pace to flop and to allow us to see downtown Anchorage. I should have paid the $70 more for the Hilton downtown. The woman at the front desk moved us immedistely to a larger room with a rollaway bed. She was very pleasant and helpful. She made our stay there bare able . Kudos to her.
The staff was really great! Dirty, dangerous location.
Great location to everything and a good pub attached to it Bathrooms need work
The hotel associates lacked customer service! The breakfast lines were horrible, and also bad hostess service. *also they need conditioner(shampoo). I would never stay there again.
Great central location Wifi is slow. Beds are uncomfortable.
The room is good and there is no infestation like other cheap anchorage downtown hotels. The staff is super rude and they should be fired. The price is not a good deal for just one night if you pay over $60/night your getting ripped off. The internet is super slow I got a fast internet speeds from a 3g connection on my cell phone. The breakfast is cold and nothing is cooked. Pretty lame hotel that doesn't offer good amenities. Would suggest getting a room at a different hotel that has a better staff,good breakfast, and fast internet.
Good customer service No vents in bathroom. Could be updated
The bath room design is a plus, since they put the water sink and shower room separately so people can do those things at the same time