Points positifs : Staff were very helpful at Avis but the insurance fees were outrageous and tripled the cost of the rental. That being said, I cannot commend them enough for how they handled our return of the car early due to COVID-19
Points négatifs : Quote insurance in advance and do a better job describing luggage space. We did not have enough space for 4 large pieces of luggage in this car
Points positifs : Upon pick up the staff was very friendly and helpful, but a bit slow. It would have been more helpful if we knew up front that we had to take a shuttle bus to the rental space in Dublin. The vehicle was definitely a great value as it held 6 people comfortably with luggage, and it drove well.
Points négatifs : The cleanliness of the drop off location in Shannon could be improved, but the staff was very friendly and helpful.
Points positifs : Extremely rude staff, particularly the woman working at the counter in Terminal 2 and the shuttle bus driver. Additional charges applied at time of collection which were not transparent during booking process. Car provided was much smaller than that advertised for the category. Slow pick-up/drop-off
Points négatifs : Everything, would never rent from them again
Points positifs : Good vehicle, easy drop off.
Points négatifs : Expensive extras, ie insurance + additional driver. Took way too long to collect the vehicle in the first place - 45 minutes.
Points négatifs : Avis would not honor the reservation for a particular size car and said the car rental.com which we made the reservation made mistake and we had to deal with them. Where is the agreement between the companies if I have to correct their mistakes?
Points positifs : The outside of the car was dirty, the transmission would easily slip into reverse (no down press, or button to engage). They were going to charge me for a dent in the hood, fortunately my wife had taken a picture of it when we picked up the car.
Points positifs : Very friendly and helpful easy to and from the airport
Points négatifs : Insurance was a lot more than quoted
Points positifs : the second car was very good. they helped us at the airport which was a better location. However, the agent that helped us was less than helpful. it needed to be clearer that if you didn't take their insurance they were going to put 7500 euros on your credit card. he was unwilling to provide options.
In comparison we dealt with another company in glascow and they provided good alternatives with reasonable costs. A much better experience.
Points négatifs : The first car they gave us was old and not in good working order. we returned it and got a much better, newer car that worked well.
Great, easy experience
Points positifs : Mark was the BEST!! We were sold an insurance policy from a 3rd party that ended up being invalid in Ireland...we never would have known without Mark! He brought it to our attention, helped us confirm this fact with the 3rd party, and helped facilitate our refund with them. He then helped us get a a valid policy, and even upgraded our car to help ease our pain of the day ;) Would recommend!
Points négatifs : Dirty bathrooms with no toilet paper in men's OR women's bathrooms.
Points positifs : Friendly pick up staff at counter
Points négatifs : Small size 7 passenger. I clicked on a Ford Galaxy and that is what I wanted but you confirmed an Opel Zafira. We call that Bait and Switch which is illegal in the USA. Very NOT happy with the size of the car and your deceptive business practice.
Unsatisfactory and unprofessional
Points négatifs : The woman at the Dublin Airport Avis booth quoted double the cost of online quote. The workers were unprofessional, not accommodating. I rented same car from Sixt Irish car rental for half the price. I will not use Avis!
Points positifs : Car was fine
Points négatifs : Total lack of customer service. No interest or assistance on check-in; aggressive attitude towards check-out looking for opportunities to charge the excess.
Chez Avis, une voiture de location à Dublin coûte en moyenne 34 € par jour.
Citadine (Ford Ka ou similaire) est la catégorie de voiture la plus réservée chez Avis à Dublin.
Avis possède 3 succursales à Dublin. Consultez notre carte des succursales Avis pour trouver celle qui vous convient le mieux.