Points négatifs : The original Avis representative at check-in had asked me if I wanted GPS. I said no, and although I can speak some German I was tired after a long flight and signed the contract without noting that I was paying for additional GPS that I did not ask for. Upon returning the vehicle I spoke once again to a different person at the counter telling her the situation and was given a credit for the GPS
Points positifs : Nothing
Points négatifs : Turned to be a scam, supposed to be a VW Sharan van or similar, but they said there was a mistake in CarRentals.com reservation with Avis and they will give me a station wagon instead, and if I wanted a van I had to pay $1780 instead of $630. Both are unprofessional, CarRentals.com and Avis.
Points négatifs : The rep told me about the charges and advised to bring back the car with full tank to get 120$ credit but upon returning my car, not only did I not get the credit, I was over charged an additional 500$.. dishonest staff attempting to over charge you so they can get a commission..stay away!!
Points négatifs : They charged Euros 2,000 for scratches on bumper. Total rip off.
Points négatifs : Car smelled and was dirty
Points positifs : it was very busy and and they handled it well
Points négatifs : car ready sooner, they had to "find" one
Points négatifs : Waited in line 30 mins. One person on duty handling many customers. Nothing on the agreement said pick up the vehicle in Term 2. Turns out, was only in Terminal 1. Would have been nice to know. Didn't have what I reserved/tried to up sell me for $400 more. I refused..finally got the price I reserved
Points négatifs : I got a phone call from Avis office in Frankfurt a day before my departure from the US to confirm that I would pick up a car from Frankfurt airport, not in downtown Frankfurt. I got to the airport and was told there was no car for me. I ended up renting a car from a different firm.
Points positifs : Nice car. Friendly service at FRA.
Points négatifs : The cost was a little high.
Good value, but business practices lack integrity
Points positifs : Good value, clean car, contract was all in German, so no way to know what I was signing
Points négatifs : Hidden and unexplained fees. Returned car on time, but contract showed counter time rather than actual checkout, so it was 40min late. Wanted to charge me 440€ until I complained. They quickly fixed it to the original price of 114€. Wonder how many business travelers just accept such things because they're not the ones paying for it. If you have to make money by deceiving customers, you should probably find another thing to do.
I booked a car, but didn't get any
Points négatifs : We booked a car and I got my invitation confirmed but when I arrived there wes no car available! I booked at the last moment so someone could have contact me and tell me not to bother and come. I wasted an hour of walking and waiting for nothing!
Points négatifs : Because I booked the car through you
Multiply the total amount of insurance times
So the price of the car became
Chez Avis, une voiture de location à Francfort coûte en moyenne 78 € par jour.
Économique (Volkswagen Polo ou similaire) est la catégorie de voiture la plus réservée chez Avis à Francfort.
Avis possède 7 succursales à Francfort. Consultez notre carte des succursales Avis pour trouver celle qui vous convient le mieux.