Vol Francfort : Trouvez un billet d’avion pas cher pour Francfort

Points positifs : Comfort of A380 Legs space

Points négatifs : Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service

Points positifs : The water and small coffee cake was nice to have on this connecting flight.

Points négatifs : First, I had issues with checking into my flight online, which lead to me having to print my boarding pass at the airport. Since I had a separate flight with Eurowings that sent me from Munich to Paris, which was not connected with this flight, I came in directly into the airport and no where near a Kiosk to check in or print out my ticket/boarding pass. I explained to numerous employees my situation and they casually exclaimed I should be able to make it in. Once I got into the airport I could barely get through security since I did not have my boarding pass. I kept explaining I don't have a boarding pass because I could not check into my flight to obtain it. Then when they finally let me through with only 10 minutes to spare before my flight's gate would close, I finally reached the boarding desk only to be told I had to wait because out of the two men who were scanning boarding passes, they were too busy to help me. I then had to explain three times that I had already paid for and booked my flight, however, I could not check in online and was having an issue with an error that stated I was missing information, even though there was nothing marked in red or anything marked to edit, so each time I tried it denied me. I also tried calling for customer support and did not get a hold of anyone because the lines were too busy. After explaining all of this to the man at boarding, he made me wait an additional 5 minutes before helping me check into the flight and print out my boarding pass. I was treated like a stand-by customer and I did not appreciate it since I paid for this flight and tried to check in 24 hours prior. I was expecting much more from Lufthansa, as my boyfriend recommended this flight company to me, but I was extremely disappointed in so many ways it makes me question whether I want to fly this airline again for future trips abroad.

Points négatifs : Great customer service!

Points positifs : Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft.

Points négatifs : Nothing.

Points positifs : Struedal snack and drink (not only 1 drink, but offered if wanted more) all in a 1 hour 15 min flight. Most other large carriers barely offer a drink, let alone a snack. And not just peanuts or pretzels, streudal! Very pleasant staff, multi-lingual. Would love to fly them again.

Points négatifs : I booked less than a week ago and picked our seats in a two seater row, but when we boarded it was three seater rows on both sides of plane. So the aircraft must have changed. I prefer a window seat so instead I had to sit in the middle because I did not know about the change.

Points positifs : The flight was not fully booked.

Points négatifs : The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full.

Points négatifs : Expect to pay $85 euro for a carry on bag that they will ask you to check in. This is our returning trip with the same set of bags for the round trip to Paris. At the gate we were asked to check in the other carry on bag which we bought right before the trip making sure it fit the new small size req. Still that was put into check-in. We ended up with no carry on luggages with us boarded. Only to find quite a lot of bags that are much bigger than ours were allowed to be in the cabin.

Points négatifs : Airplane food eatable

Points positifs : The crews were pretty great!

Points négatifs : The regulating of the temperature.

Points positifs : Terrific hot breakfast in bus. class

Points négatifs : Window did not darken like the others.

Points positifs : Comfort

Points négatifs : Wifi on klm

Points positifs : Everything perfect and arrive to destination on perfect time.

Points négatifs : All positive.

Points positifs : Flight went well.

Points négatifs : Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another.

Points positifs : Crew and flight and service were fine

Points négatifs : Economy seats are cramped

Points positifs : Struedal snack and drink (not only 1 drink, but offered if wanted more) all in a 1 hour 15 min flight. Most other large carriers barely offer a drink, let alone a snack. And not just peanuts or pretzels, streudal! Very pleasant staff, multi-lingual. Would love to fly them again.

Points négatifs : I booked less than a week ago and picked our seats in a two seater row, but when we boarded it was three seater rows on both sides of plane. So the aircraft must have changed. I prefer a window seat so instead I had to sit in the middle because I did not know about the change.

Points positifs : Comfortable plan. crew, at least in our section of the plan was minimally attentive.

Points négatifs : crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else.

Points positifs : The crew was kind.

Points négatifs : I had to buy a plus ticket for my luggage, but I bought a priority before. I don’t like it.

Points positifs : No it wasn't comfortable, a regular seat.

Points négatifs : - The crew was in a playful attitude, seems like they were not working at all, took their jobs as a joke - no kind of entertainment at all

Points positifs : That it was on time

Points négatifs : On board entertainment

Points négatifs : Get more organised. There is no point checking the passports on the plane door when they have already been checked at the gate, especially when people are waiting in the freezing cold to board the plane.

Points positifs : The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well.

Points négatifs : Snack could be better.

Points positifs : Very polite and helpful crew. Nice selection of movies in-flight

Points positifs : Food was great. Good movies. Friendly staff!

Points négatifs : The television screens were very old and discolored.

Points positifs : Crew attention

Points positifs : No it wasn't comfortable, a regular seat.

Points négatifs : - The crew was in a playful attitude, seems like they were not working at all, took their jobs as a joke - no kind of entertainment at all

Points positifs : Clean airplane and on time

Points négatifs : Crew was borderline condescending and not very helpful

Points positifs : Seat had very little cushion.

Points positifs : The check-in process is a joke! They do everything by paper, couldn’t find my booking, and so made me pay an exorbitant fee, and then wrote by boarding pass with a pen and paper! Unbelievable!

Points négatifs : Everything.

Points positifs : Actual flight, staff, food, beverages.

Points négatifs : Altho I checked in on line in advance, i was unable to print my boarding pass . Lufthansa very little space for check in & luggage at Charles de Gaule and staff advised me to arrive at 4am for 7:45am departure so I could stand in line to get boarding pass and deposit luggage. I did so. Wait was not too long. Security was fast by comparison.

Points positifs : Good, friendly crew

Points positifs : The crew was quite nice and boarding at Philadelphia was organized.

Points négatifs : I was disappointed with the movie selections; there weren't many new offerings.

Points positifs : I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional.

Points négatifs : My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible.

Points positifs : Crew attention

Points positifs : The crew was kind and helpful and the movie selections, food, and seats were all great.

Points négatifs : Airplane food eatable

Points positifs : Comfortable plan. crew, at least in our section of the plan was minimally attentive.

Points négatifs : crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else.

Points positifs : The crew

Points négatifs : The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child

Points positifs : The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.

Points négatifs : Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.

Points positifs : Good aircraft, good service, on time, eventless

Points négatifs : There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better.

Points positifs : The seat was really comfortable and I was able to sleep the whole flight with no disturbance

Points négatifs : N/A

Points positifs : The flight was not fully booked.

Points négatifs : The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full.

Points négatifs : wha

Points positifs : The crew were friendly enough and willing to serve.

Points négatifs : The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats.

Points négatifs : Le retard

Points positifs : Relatively cheap

Points négatifs : Despite a delay of 1 hour waiting in the aircraft on the tarmac, there was no offer of water to passengers. Food options were very limited and they couldn’t take payments by cards meaning passengers without cash couldn’t purchase food.

Points positifs : The flight was really fast!

Points positifs : The crew was nice.

Points négatifs : The man at the back of me was for ever knocking my seat so I was unable to rest / sleep as it was an early morning flight. Even after politely asking him to refrain, he continued.

Points négatifs : Everything went well

Points positifs : The crew was quite nice and boarding at Philadelphia was organized.

Points négatifs : I was disappointed with the movie selections; there weren't many new offerings.

Points positifs : Crew were all super polite and friendly

Points négatifs : Yo no pude viajar y no tube ni siquiera una remuneración un empleado de luftansa me dijo que no podía viajar Ali mejor por que no le simpatize y le quedó sin viajar y perdiendo dinero tiempo

Points positifs : The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.

Points positifs : Good selection of movies.

Points négatifs : Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.

Points positifs : Crew were very good.

Points négatifs : No vegan food available.

Points négatifs : Staff Curtsy and overall gestures!!

Points positifs : Very polite and helpful crew. Nice selection of movies in-flight

Points négatifs : I was very irritated and angry about the checking in procedure at Charles de Gaulle airport in Paris. Lufthansa representatives were extremely slow and inefficient. I already performed the check in online. What is the purpose of online check in if I had to wait in line almost an hour only to drop off my luggage???!! Very unpleasant experience.

Points positifs : The crew was quite nice and boarding at Philadelphia was organized.

Points négatifs : I was disappointed with the movie selections; there weren't many new offerings.

Points négatifs : Le retard