Avis des clients
Note globale
7,8
Bien
Basé sur 31 avis
Propreté
7,8
Confort
8,0
Prise en charge/retour
8,0
Rapport qualité/prix
7,4
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Commentaires récents
Avis des clients
6
1
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2
3
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7,6
Points positifs : The drop-off was super easy and the car was clean.
Points négatifs : A little pricey.
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10,0
Points positifs : The car was the perfect size for my journey and belongings. Very fast and clear pick up and drop off process.
avis de
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9,6
Points positifs : Pickup and dropoff were simple. Car was ready when I arrived.
Points négatifs : The car seemed more like an economy vehicle than a midsize vehicle.
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2,0
the car they gave me would not start. had to cancel trip
Points positifs : the car I finally got was good
Points négatifs : the fact first car wouldn't start, it took six hours to get me into a different car, I had to cancel travel for that day (a day I specifically wanted to travel), they did not want to give me any credit for the fiasco. They finally offered to credit the car but the charge remains on my credit card. Very very poor service
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2,0
Terrible slow at MSY pick up
Points négatifs : Arrived at MSY around midnight on Easter Saturday night. I was eighth in line at the Avis counter. One indifferent clerk was working the line. Three people were processed in about 30 minutes. At that point I bailed and rented from Hertz instead. Cost me more than the deal I had at Avis, but I didn’t care. If Avis doesn’t care about processing customers promptly then they don’t get my business.
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2,0
Avis
Points positifs : Nothing
Points négatifs : Terrible service and car was extremely sorry and smelled terribly.
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4,0
AVIS
Points positifs : Extensive wait to pick up my car
Points négatifs : Car infested with roaches--not happy at all
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2,8
Dirty car with soda all over windows and dash
Points positifs : The car made the whole trip without breaking down
Points négatifs : Charlie and the car was dirty. You could not see through the windows at night time because of the soda all over them. Burn holes in seats and hole in the carpet on driver side floor. Overall the most uncomfortable car I've ever driven and I have to be on a 20 hour car trip with it was not good.
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10,0
Points positifs : Staff at the front desk were friendly and helpful. Thank you for providing an excellent experience.
Points négatifs : With multiple line ques- Avis, Budget, Payless - and staff that covered all brands, the staff did not recognize the customers in the correct order of arrival Please assign staff to specific brands to ensure fairness
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8,4
Non friendly staff
Points positifs : Drop off was easy and fast
Points négatifs : The staff was unfriendly and didn't offer a method of payment change at the end At pick up I was told i could change the credit card but i wasn't asked if I wanted to change and was just handed a receipt.
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9,2
New Orleans Visit
Points positifs : The customer service representative was nice. She explained everything I needed to know and helped me on my way. I wish I could remember her name because I would thank here personally on here.
Points négatifs : Navigation was not as user friendly as most cars.
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8,4
Points positifs : Nice facility easy to pick the car up
Points négatifs : The guy at the booth after I pick the call up didn't understand how to write the claims of damage on the vehicle I waited about 10 minutes for someone else to come to the booth.
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