Points positifs : It was a very easy car rental. As soon as I walked up to the Avis rental agent she asked for my last name, took my I'd and credit card and I signed the agreement via the terminal and I was able to quickly leave. The car was very clean and very comfortable. It drove very well. Plus it was a nice looking car. Also the agent was very friendly.
Points négatifs : They switched the type of car I had agreed to when I made the reservation. At first it was a Galant but they changed it to an eclipse although I liked the eclipse better. It was a small SUV. Since I had a one way they said the Galant wasnt available for a one way rental.
I was surprised they held an extra $150.00 on my credit card in addition to the rental price until I brought the car back on time which I did. I don't remember seeing the hold fee at the time the reservation was made. After I returned the car I remember hearing the agent say it would take several days for the hold fee to drop off.
The vehicle had these very dark smudges around the back. It was dimly lit in the garage where I took possession of the car. So when I drove out I stopped and took a video of the car and photos. I did this to make sure I was protected and that they would not claim that I had committed any damage that was on the car before I took possession. It appeared that at some point someone had black duck tape around the back because I could see where large pieces of tape had been peeled off but this thick sticky residue remained. It didnt bother me because the car still drove fine but I sent a photo to Avis Facebook messenger with my confirmation number to let them see it. Regular washing would not take that off. Maybe a special type of chemical could remove it. The car had been washed but the tape residue was still there and very noticeable.
Last, I picked up the car at the Memphis International Airport. I should have been informed that I go the 1st floor, instead of the 2nd floor, to process the rental because the 2nd floor is only for people with an Avis Preferred account. After the paperwork is processed on the 1st floor, I then had to go to the 3rd floor where the vehicles were kept to get the car.
