Sheraton Berlin Grand Hotel Esplanade

Situation geographique pou visiter berlin est comme ouest . tout peut etre visité a pied et au grand air!

La qualité de la chambre et du service. Petit déjeuner parfait. L'hotel en lui même était très bien. Classe mais pas chic.

Le SPA et les massages très professionnels. Le professionnalisme du personnel.

Nous avions commandé un King Size Bed, pour 2 personnes, ce qui fut proposé mais avec une seule couette de 1 personne. Une petite erreur qui fut corrigée dans les 20 min mais sans excuse.

l’accueil, serviceen chambre

sauna payant et naturiste.Pour le prix de la chambre, il pourrait être inclus

Chambre standard , très belle, lumineuse ,et très confortable:confort des lits,insonorisation parfaite.

l'hôtel est très tranquille, de très bonne qualité. Tout était parfait

Je trouve que l'hôtel est un peu plus éloigné du centre que cela n'est indiqué dans sa publicité

Friendly staff.. convenient location...

Rooms are too cold.. housekeeping not so good...

The room was well equiped and had good size. The hotel is also well located near restaurants.

When we arrived baby cot was not ready and in fact we were informed there are none left. In our reservation we asked for a baby cot and it was confirmed. At first manager who was dealing with the situation offered that our baby sleeps on 2 chairs connected together - chairs from hotel lobby. After many conversations and explanations why it was not acceptable, cot was borrowed from another hotel. It should not happen at 5 star hotel and such offer should never been given. It is the same as we (parents/adults) would be offered to sleep on chairs.

The pool had a pleasant temperature. Good hotel position.

Small offer in the lounge club. In some hours it was without food. There was nowhere to sit for breakfast, the hotel was crowded. Breakfast at a hotel with five stars was below average.

polite and helpful staff, comfortable beds

lack of internet in the room, noisy extractor hood / air conditioning, the room is stuffy.

Clean and nice rooms. Well decorated. Large windows. Good breakfast

Need to walk few minutes till you reach nearest metro.

Service and bar

Internet is way way over priced, even for a business guy whose company pay for it

Very good breakfast and really good beds

Nice warm feeling around hotel

little bit far from city centre taxis extra cost

Very good for my taste. The breakfast was wonderfull and had almost everyting. It had a very good bar (live music) for the night.

I believe internet access should be free. TV should have more channels in english.