Aloft New York Brooklyn

The front desk staff was very friendly and very respectfully always saying Goodmorning or have a Goodnight. It is a very very friendly and all inclusive hotel for any one to stay at. The aloft is a perfect place to stay if you want to be near all the stores. And a very clean and safe environment for everyone. The staff was incredible and I was very great full to stay at the aloft with such wonderful people. Would I stay at the aloft again yes I would.

Not very clean, staff not helpful

Found multiple hairs in the room upon arrival on desk and counter tops. Room had NO towels until we called down to front desk. Elevators were in a sad state: disgusting freight pads lining the walls and creepy flickering blacklights as only source of light in elevator. Of the four different front desk staff we encountered, one was incredibly helpful & kind (male, mid 20s-30s) and the rest were utterly lackadaisical amd distracted by other issues, not sure what they were doing but they certainly did not make guests feel a priority whatsoever.

The booking for this hotel was made on accident by my sister. When i tried to cancel the booking minutes later, or even reschedule so that I might be able to use it I was completely cutoff. I'm sure the hotel is nice enough, but I will never know what I paid for.