Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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10,0
Points positifs : The staff was fast, efficient and very friendly. The entire pickup took 5 minutes and drop off took 3 minutes. They were great.
Points négatifs : It would have been nice if there was an after hours drop off possibility since the site closes at 5pm but I understand that’s difficult at this time. In the end we made it back 5 minutes before 5pm, thankfully.
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10,0
Points positifs : Great staff and manager. Quick pick up and drop off procedure.
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10,0
Points positifs : Staff were very friendly at both locations, and efficient.
Points négatifs : I had a Chevy Equinox, drove it entirely normally (no speeding), but an hour into my journey I received a message that said 'engine power reduced' with no explanation. That's a car manufacturer issue, not Enterprise's, but it only had 3,000 miles on it, so it was alarming.
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10,0
Points positifs : The cleanliness, customer service and the overall experience with the car
Points négatifs : Nothing. Everything was perfect
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2,0
Points positifs : Didn't have the car
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10,0
Points positifs : I liked how quick and easy pick up was. Customer service was great, as soon as I walked in I was greeted right away.
Points négatifs : Nothing, the whole experience was perfect.
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10,0
Points positifs : The customer service was excellent! Attentive, friendly, and helpful! The manager at the Park Slope branch couldn't have been nicer!
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10,0
Points positifs : Super easy drop-off. Allowed me to switch the airport I was dropping of to.
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3,6
Points positifs : The vehicle was ok.
Points négatifs : - The vehicle was not ready when I arrived. They has to take the one they had assigned to me because it did not have enough fuel, then "find" another one. Simple breakdown of basic actions, it doesn't take long to tag the car to go out for a customer and check the fuel. - The car I was assigned was given to me with just under a half tank of gas. I returned it at the same level. Upon return, the agent says he is doing me a "favor" by not charging me to bring up to 3/4 of a tank. I was told by the check-out agent that I need to return it to how it was given to me, which I did. If the car was supposed to be at 3/4 of a tank at checkout then again, the employee basic actions of the location are not being followed. - The location does not have a late night check-in routine. If that is not an option, they should tell the renter prior to renting. I was forced to keep the car overnight and adjust my work schedule to bring it back the next morning. In 20+ years of renting cars for work or personal use, from a number of companies, this is easily one of the worse I've ever rented from. I can say this is not indicative of Enterprise as a whole, but this location or area needs some work on its routines and presentation.
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10,0
Points positifs : Staff was very concerned with customer service!!
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5,2
Points positifs : Friendly staff and painless pickup and drop off.
Points négatifs : The gasoline scam that these rental car companies run is a joke. Just fill the tank up! Don't make me return it with "3/8 of a tank". It's such an obvious attempt to gouge your customers.
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10,0
Points positifs : Super friendly staff
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10,0
Points positifs : The staff was fast, efficient and very friendly. The entire pickup took 5 minutes and drop off took 3 minutes. They were great.
Points négatifs : It would have been nice if there was an after hours drop off possibility since the site closes at 5pm but I understand that’s difficult at this time. In the end we made it back 5 minutes before 5pm, thankfully.
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10,0
Points positifs : Great staff and manager. Quick pick up and drop off procedure.
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10,0
Points positifs : Staff were very friendly at both locations, and efficient.
Points négatifs : I had a Chevy Equinox, drove it entirely normally (no speeding), but an hour into my journey I received a message that said 'engine power reduced' with no explanation. That's a car manufacturer issue, not Enterprise's, but it only had 3,000 miles on it, so it was alarming.
avis de
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10,0
Points positifs : The cleanliness, customer service and the overall experience with the car
Points négatifs : Nothing. Everything was perfect
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10,0
Points positifs : I liked how quick and easy pick up was. Customer service was great, as soon as I walked in I was greeted right away.
Points négatifs : Nothing, the whole experience was perfect.
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10,0
Points positifs : The customer service was excellent! Attentive, friendly, and helpful! The manager at the Park Slope branch couldn't have been nicer!
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10,0
Points positifs : Super easy drop-off. Allowed me to switch the airport I was dropping of to.
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10,0
Points positifs : Staff was very concerned with customer service!!
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10,0
Points positifs : Super friendly staff
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2,0
Points positifs : Didn't have the car
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3,6
Points positifs : The vehicle was ok.
Points négatifs : - The vehicle was not ready when I arrived. They has to take the one they had assigned to me because it did not have enough fuel, then "find" another one. Simple breakdown of basic actions, it doesn't take long to tag the car to go out for a customer and check the fuel. - The car I was assigned was given to me with just under a half tank of gas. I returned it at the same level. Upon return, the agent says he is doing me a "favor" by not charging me to bring up to 3/4 of a tank. I was told by the check-out agent that I need to return it to how it was given to me, which I did. If the car was supposed to be at 3/4 of a tank at checkout then again, the employee basic actions of the location are not being followed. - The location does not have a late night check-in routine. If that is not an option, they should tell the renter prior to renting. I was forced to keep the car overnight and adjust my work schedule to bring it back the next morning. In 20+ years of renting cars for work or personal use, from a number of companies, this is easily one of the worse I've ever rented from. I can say this is not indicative of Enterprise as a whole, but this location or area needs some work on its routines and presentation.
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5,2
Points positifs : Friendly staff and painless pickup and drop off.
Points négatifs : The gasoline scam that these rental car companies run is a joke. Just fill the tank up! Don't make me return it with "3/8 of a tank". It's such an obvious attempt to gouge your customers.
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