Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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3,6
Points positifs : The vehicle was ok.
Points négatifs : - The vehicle was not ready when I arrived. They has to take the one they had assigned to me because it did not have enough fuel, then "find" another one. Simple breakdown of basic actions, it doesn't take long to tag the car to go out for a customer and check the fuel. - The car I was assigned was given to me with just under a half tank of gas. I returned it at the same level. Upon return, the agent says he is doing me a "favor" by not charging me to bring up to 3/4 of a tank. I was told by the check-out agent that I need to return it to how it was given to me, which I did. If the car was supposed to be at 3/4 of a tank at checkout then again, the employee basic actions of the location are not being followed. - The location does not have a late night check-in routine. If that is not an option, they should tell the renter prior to renting. I was forced to keep the car overnight and adjust my work schedule to bring it back the next morning. In 20+ years of renting cars for work or personal use, from a number of companies, this is easily one of the worse I've ever rented from. I can say this is not indicative of Enterprise as a whole, but this location or area needs some work on its routines and presentation.
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10,0
Points positifs : Staff was very concerned with customer service!!
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5,2
Points positifs : Friendly staff and painless pickup and drop off.
Points négatifs : The gasoline scam that these rental car companies run is a joke. Just fill the tank up! Don't make me return it with "3/8 of a tank". It's such an obvious attempt to gouge your customers.
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10,0
Points positifs : Super friendly staff
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8,0
Points positifs : The staff at that Enterprise is lovely and try to be very quick. Plus they almost always give us a tiny upgrade if it's available.
Points négatifs : Cleanliness of the car itself could've been a little better. Plus I do think the prices are high. But Kayak got me a great deal.
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9,2
Points positifs : Best car rental customer service experience of my entire life. Every single employee shook my hand, introduced themselves, was friendly, and offered to help. It was amazing.
Points négatifs : I only wish they had overnight drop off.
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10,0
Points positifs : customer service
Points négatifs : pricing . but it wasnt bad at all
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9,2
Good client service
Points positifs : The car. The service
Points négatifs : A bit expensive. No e-z pass
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9,2
Points positifs : Staff were excellent!!
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7,2
Points positifs : Fast in and out service. Very friendly very professional staff
Points négatifs : Wish they offered weekend specials like other enterprises. Car could of been cleaned on outside
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5,6
Points négatifs : The company should give margin 1 hour in pick up and return
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2,0
Points négatifs : They wouldn’t let me rent a car. Because I don’t have a major credit card. I’ve rented cars from this company for years. Because of this I was late for my meeting and will now longer be using Enterprise moving forward.
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10,0
Points positifs : Staff was very concerned with customer service!!
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10,0
Points positifs : Super friendly staff
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9,2
Points positifs : Best car rental customer service experience of my entire life. Every single employee shook my hand, introduced themselves, was friendly, and offered to help. It was amazing.
Points négatifs : I only wish they had overnight drop off.
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10,0
Points positifs : customer service
Points négatifs : pricing . but it wasnt bad at all
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9,2
Good client service
Points positifs : The car. The service
Points négatifs : A bit expensive. No e-z pass
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9,2
Points positifs : Staff were excellent!!
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8,0
Points positifs : The staff at that Enterprise is lovely and try to be very quick. Plus they almost always give us a tiny upgrade if it's available.
Points négatifs : Cleanliness of the car itself could've been a little better. Plus I do think the prices are high. But Kayak got me a great deal.
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7,2
Points positifs : Fast in and out service. Very friendly very professional staff
Points négatifs : Wish they offered weekend specials like other enterprises. Car could of been cleaned on outside
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3,6
Points positifs : The vehicle was ok.
Points négatifs : - The vehicle was not ready when I arrived. They has to take the one they had assigned to me because it did not have enough fuel, then "find" another one. Simple breakdown of basic actions, it doesn't take long to tag the car to go out for a customer and check the fuel. - The car I was assigned was given to me with just under a half tank of gas. I returned it at the same level. Upon return, the agent says he is doing me a "favor" by not charging me to bring up to 3/4 of a tank. I was told by the check-out agent that I need to return it to how it was given to me, which I did. If the car was supposed to be at 3/4 of a tank at checkout then again, the employee basic actions of the location are not being followed. - The location does not have a late night check-in routine. If that is not an option, they should tell the renter prior to renting. I was forced to keep the car overnight and adjust my work schedule to bring it back the next morning. In 20+ years of renting cars for work or personal use, from a number of companies, this is easily one of the worse I've ever rented from. I can say this is not indicative of Enterprise as a whole, but this location or area needs some work on its routines and presentation.
avis de
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5,2
Points positifs : Friendly staff and painless pickup and drop off.
Points négatifs : The gasoline scam that these rental car companies run is a joke. Just fill the tank up! Don't make me return it with "3/8 of a tank". It's such an obvious attempt to gouge your customers.
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5,6
Points négatifs : The company should give margin 1 hour in pick up and return
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2,0
Points négatifs : They wouldn’t let me rent a car. Because I don’t have a major credit card. I’ve rented cars from this company for years. Because of this I was late for my meeting and will now longer be using Enterprise moving forward.
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