Points positifs : Nothing
Points négatifs : They did not have cars when we arrived and could not honor our reservation - 10 other people also did not get cars. Terrible service and cannot trust that you will actually be able to rent a car with a reservation. They also did not call us to tell us - we only found out when we arrived to pick up the car, so we were left scrambling to find something else - they did NOT help us find another rental.
Points positifs : Staff was friendly, everything else about the return and pickup process was a mess. We were in line for hours
Points négatifs : Terrible pickup/drop off system. Waited for hours
Points positifs : Staff was very friendly
Points positifs : nothing
Points négatifs : averything
Points positifs : The entire experience was superb. I ordered my car online at the top of the year, nine months later the information was still retrievable by staff. I was in and out when i picked up my car which is great bc i didn’t want to stay in the indoor garage too long during the most of covid. The car was clean, inside and out. The attendant helped me put my bike in the trunk of the car. Staff was really helpful showing me how to maneuver the inside compartments. Returning the car was just as easy. Signed showed me where to park the car, an attendant shortly came over to the car asked how was my experience, took the keys and i was on my way again! No long waits which is again what i like!
Points négatifs : The only thing that could’ve been better was a free update on my vehicle! Lol the service was again superb. I would definitely refer a friend.
Points négatifs : 1.5 Hour wait to get a car I didn’t order. Workers were rude and threatened not to give me a car when I complained about the wait. Extremely disorganized and unprofessional.
Points positifs : They were eficient but not specific friendly drop of easy but you need at least 1more staff to help them
Points négatifs : The cleanness of the car. They dont have a car wash . Is ok but it was to dirty.inside I belive they cleaned. But i cleaned anyway and it was dirt coming from the wheel.
Points négatifs : Car was not clean, gas was less that haft a tank.
Points positifs : wait too long to pick up
fast drop off
no drop off address in the rental ticket
Points négatifs : need address and phone no of the drop off location in the rental ticket
Points positifs : The staff at Hertz is awesome. Such kind and patient people. My car was clean!
Points négatifs : The staff is great but they were not equipped for so many people at once. I don’t know how scheduling works but I waited 1 hour. This location is typically amazing—I was so surprised by the wait. It was a Friday morning... there were some rude customers ahead of me so I’m sure it was more because of that. Maybe plan your pick up later in the day! I wish I had.
Points positifs : Dropoff was hard because everyone was doing it at the same time, but staff were helpful and friendly.
Points positifs : Good original price.
Points négatifs : We wanted to extend our travel by one day. The original cost was $42/day adding an extra day they wanted to change the rate to $148/day???? Absolutely insane!! Just charge us for another day don’t make the rate go up that much? I could’ve rented a luxury car for $148/day not a small Yaris lol. Also our reservation was at 12 we got there at 11:30 and didn’t leave until 12:30, there were some complications with the a guy two people ahead of us, but they were just waiting should’ve attended to other guests while they waited for his car to be cleaned. Also our car was dirty when we got it, and some damage in the inside, hope we don’t get charged for that.
Chez Hertz, une voiture de location à Brooklyn coûte en moyenne 57 € par jour.
Économique (Chevrolet Spark ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Brooklyn.
Hertz possède 6 succursales à Brooklyn. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.