Avis des clients
Note globale
8,4
Excellent
Basé sur 38 avis
Propreté
8,7
Confort
8,8
Prise en charge/retour
8,1
Rapport qualité/prix
8,4
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Commentaires récents
Avis des clients
13
6
1
0
1
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10,0
Points positifs : All good
avis de
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8,0
Points positifs : The car was great and super clean. The gentleman who helped check us in was really friendly and helpful. Unfortunately, when we checked in he was the only person working and thus there was quite a long wait for us to check in but as soon as he got to us he was really efficient.
Points négatifs : We called to extend the car by a few hours and when we went to return the shop was closed with no drop box or instructions of what do to. I was able to get in touch with someone who was very helpful and told me to return in the morning. When I returned the following morning there was a massive line of cars to the point that we were all pulled up in the street, blocking traffic. A helpful passerby helped to direct traffic to clear the obstruction from the road, as no one from either rental agency was addressing it. Eventually and gentleman came out and told me to simply leave the car and they would deal with it. I did so, but there was no formal hand off or drop-off process.
avis de
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8,8
Points positifs : Staff was friendly. Drop-off was very easy!
Points négatifs : There was a long wait for pickup. I was not clear about the EZ-Pass, and still unsure how to pay the tolls.
avis de
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10,0
Points positifs : Very easy check out and check in
avis de
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7,6
Points positifs : The staff was very nice and got me a car that was clean and comfortable. They explained what was included and what was additional with patience and clarity. They were also very friendly.
Points négatifs : The car's oil change indicator was triggered when I picked up the car. The car's tank was also only filled halfway upon pickup. I expected the tank to be full when I picked up the car, so that was very disappointing.
avis de
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9,2
Points positifs : The staff in BK was incredible, the car was excellent (and larger than what I thought I paid for, which was really helpful)
Points négatifs : When I arrived there was an issue with the scanner; my name didn't pop up when I returned the car, and as a result I had to wait around while they figured it out, but no one ever explained the issue to me.
avis de
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6,8
Points positifs : The reservation said we didnt need the credit card present, but when we arrived they said we needed it. Ended up spending hours trying to find an alternate solution and we were extremely late arriving at our destination. This is not a complaint against the workers, just against the confusing policy.
Points négatifs : Let us reserve with debit cards or photos of the credit card, especially if you’re gonna say we dont need the card present
avis de
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8,4
Points positifs : Front desk was friendly.
Points négatifs : I found the previous renter's paperwork in the front with a random receipt. It makes me wonder how well they sanitized the front car if they left those items. Just in case, I wiped it down myself for my own comfort.
avis de
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9,2
Points positifs : Staff was great.
Points négatifs : I could have used a delivery service.
avis de
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8,0
Points positifs : Location. Staff was very useful and helpful
Points négatifs : Cleanliness of the car
avis de
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4,8
Points positifs : People seemed nice.
Points négatifs : It was clean and the people were Nice, but they upselled me on what they said was a larger vehicle. I told them i needed a lot of space. However upon getting my kids into the SUV it was very clear his was even LESS space than the mini van we originally booked. This put a huge stress on my family. To top It off, they told us the new SUV had an AC outlet. But it didn’t work. This angered me the most as we needed it for our baby bottle warmer. Honestly I’d like to be reimbursed for the extra money we spent.
avis de
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10,0
Points positifs : Johnny at National on State St in downtown Brooklyn was an excellent representative. 5 stars to him. The car was in great shape.
Points négatifs : The car had 9 mpg, which for a 2100 mile trip made a huge difference. I wish it had been more clear to me the average mpg so I could factor in the cost of gas which neared $200. Also, the team at the drop off was about to charge me more for the rental. I would like communication from the pick up and drop off location so I am not forced to argue my price on arrival.
avis de