Réservez une voiture de location chez National à Brooklyn

Points positifs : The car was great and super clean. The gentleman who helped check us in was really friendly and helpful. Unfortunately, when we checked in he was the only person working and thus there was quite a long wait for us to check in but as soon as he got to us he was really efficient.

Points négatifs : We called to extend the car by a few hours and when we went to return the shop was closed with no drop box or instructions of what do to. I was able to get in touch with someone who was very helpful and told me to return in the morning. When I returned the following morning there was a massive line of cars to the point that we were all pulled up in the street, blocking traffic. A helpful passerby helped to direct traffic to clear the obstruction from the road, as no one from either rental agency was addressing it. Eventually and gentleman came out and told me to simply leave the car and they would deal with it. I did so, but there was no formal hand off or drop-off process.

Points positifs : The staff was very nice and got me a car that was clean and comfortable. They explained what was included and what was additional with patience and clarity. They were also very friendly.

Points négatifs : The car's oil change indicator was triggered when I picked up the car. The car's tank was also only filled halfway upon pickup. I expected the tank to be full when I picked up the car, so that was very disappointing.

Points positifs : The reservation said we didnt need the credit card present, but when we arrived they said we needed it. Ended up spending hours trying to find an alternate solution and we were extremely late arriving at our destination. This is not a complaint against the workers, just against the confusing policy.

Points négatifs : Let us reserve with debit cards or photos of the credit card, especially if you’re gonna say we dont need the card present

Points positifs : Front desk was friendly.

Points négatifs : I found the previous renter's paperwork in the front with a random receipt. It makes me wonder how well they sanitized the front car if they left those items. Just in case, I wiped it down myself for my own comfort.

Points positifs : Location. Staff was very useful and helpful

Points négatifs : Cleanliness of the car