Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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10,0
Great staff
Points positifs : I was very hesitant to book with Ace after reading the reviews but they were half the price of other rental cars so I figured I’d try it. I was pleasantly surprised. I had to wait a bit to get my car when I arrived in Vancouver but when I did it was a brand new Jeep which was a free upgrade from what I reserved. I had no problems on the drive from Vancouver to Calgary (and all the sightseeing trips in between). When I dropped off the car the staff even gave us a ride to the hotel, saving us cab or Uber fare. Thanks!!
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5,6
Great price. Bad pickup experience
Points positifs : Value.
Points négatifs : Pickup and dropoff experience. Car availability.
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2,0
ACE ran out of cars!
Points négatifs : Had to wait for hours at Avis to get a car. Avis was helping us out, it was Ace's fault we had to wait.
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3,6
No cars in Calgery
Points négatifs : Waited 5 hours for cars we did not order. Sent to competitor who had no cars, either. Extremely disappointing. No snow tires on Prius in snow storm. Extremely dangerous.
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2,0
Unorganized and my transparent.
Points positifs : Nothing, they just brokered it to Avis.
Points négatifs : Terrible service.
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10,0
Points positifs : Friendly staff. Shuttle service to the airport was a blessing!
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2,0
Opportunistes
Points positifs : À date, rien
Points négatifs : Premièrement n'avions pas le véhicule Réservé, il nous on relayé un véhicule plus et trop petit vs ce qui était prévu, nous avons réalisé qu'en fait ils se sont servi de nous pour rapporter un véhicule appartenant à la flotte de Vancouver alors que je devrai probablement payer près de 600$ pour le déposer dans une ville différente que notre pick-up, de plus j'ignore encore combien cette location me coûtera, personne ne semble encore s'être entendu sur le rabais qui devrait nous etre offert due à la différence de catégorie qu'ils nous ont forcé à accepter à la location n'ayant d'autre choix que de vivre avec les faits, jusqu'ici je suis énormément déçu du service reçu sans meme faire mention sur l'état du véhicule qu'ils nous on légué, pitoyable! Consolation, le dame sur Place, prise avec les faits, était d'une amabilité exemplaire et c'est placé comme arbitre afin de nous aider
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9,6
Points positifs : Ace stayed open late for us as we waited to receive our luggage. They didn't give us any grief and were very patient even though they had to stay open about and hour after they were supposed to close. The rest of the rental process was smooth.
Points négatifs : The rental car location is a bit out of the way from the airport and somewhat difficult to find.
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6,0
No transport to airport
Points négatifs : When I called asking about transportation to and from the airport, the sales associate was happy to tell me that they would pick me up. When I asked about getting back to the airport, he said that they open at 7:00am. I'm glad I asked because I would have had to take a taxi back since we planned on returning the car at 4:30am. I successfully cancelled our reservation.
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4,4
Lacks Early Flight Accomodations!!
Points positifs : SUV was comfortable and could accommodate 3 adults with luggage. Check in crew Sat Sept 3, 2016 was awesome and went out of their way to help us find our way and gave us great directions, really wonderful service
Points négatifs : SUV windshield was filthy and cleaned it ourselves so we could see clearly. Although we made a call 1 week prior to state that we will need a GPS as we were coming from the US, no GPS was available when we checked in No accomodations for early flights, no staff and not open for a 6am drop off. Our only option was to find our own way to the airport, not only did we pay for the rental we then had to pay for a cab to the airport....not happy, we will not rent from Ace again!
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2,0
Never even got a car!
Points positifs : Nothing!
Points négatifs : We scheduled our pickup time for 9pm. We were within an hour of that time and learned that we needed to take a shuttle because the pickup was not at the airport. However, the rental place was completely closed and there was no way to get there or to get a car. We had to rent from someone else and paid significantly more. The next day I called Ace and they did issue a refund and charged nothing. It was a stressful way to start our honeymoon.
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5,6
Très bon prix. Mauvaise expérience à la prise en charge
Points positifs : Rapport qualité/prix.
Points négatifs : Expérience à la prise en charge et au dépôt. La disponibilité de voitures.
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10,0
Great staff
Points positifs : I was very hesitant to book with Ace after reading the reviews but they were half the price of other rental cars so I figured I’d try it. I was pleasantly surprised. I had to wait a bit to get my car when I arrived in Vancouver but when I did it was a brand new Jeep which was a free upgrade from what I reserved. I had no problems on the drive from Vancouver to Calgary (and all the sightseeing trips in between). When I dropped off the car the staff even gave us a ride to the hotel, saving us cab or Uber fare. Thanks!!
avis de
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10,0
Points positifs : Friendly staff. Shuttle service to the airport was a blessing!
avis de
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9,6
Points positifs : Ace stayed open late for us as we waited to receive our luggage. They didn't give us any grief and were very patient even though they had to stay open about and hour after they were supposed to close. The rest of the rental process was smooth.
Points négatifs : The rental car location is a bit out of the way from the airport and somewhat difficult to find.
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5,6
Great price. Bad pickup experience
Points positifs : Value.
Points négatifs : Pickup and dropoff experience. Car availability.
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2,0
ACE ran out of cars!
Points négatifs : Had to wait for hours at Avis to get a car. Avis was helping us out, it was Ace's fault we had to wait.
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3,6
No cars in Calgery
Points négatifs : Waited 5 hours for cars we did not order. Sent to competitor who had no cars, either. Extremely disappointing. No snow tires on Prius in snow storm. Extremely dangerous.
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2,0
Unorganized and my transparent.
Points positifs : Nothing, they just brokered it to Avis.
Points négatifs : Terrible service.
avis de
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2,0
Opportunistes
Points positifs : À date, rien
Points négatifs : Premièrement n'avions pas le véhicule Réservé, il nous on relayé un véhicule plus et trop petit vs ce qui était prévu, nous avons réalisé qu'en fait ils se sont servi de nous pour rapporter un véhicule appartenant à la flotte de Vancouver alors que je devrai probablement payer près de 600$ pour le déposer dans une ville différente que notre pick-up, de plus j'ignore encore combien cette location me coûtera, personne ne semble encore s'être entendu sur le rabais qui devrait nous etre offert due à la différence de catégorie qu'ils nous ont forcé à accepter à la location n'ayant d'autre choix que de vivre avec les faits, jusqu'ici je suis énormément déçu du service reçu sans meme faire mention sur l'état du véhicule qu'ils nous on légué, pitoyable! Consolation, le dame sur Place, prise avec les faits, était d'une amabilité exemplaire et c'est placé comme arbitre afin de nous aider
avis de
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6,0
No transport to airport
Points négatifs : When I called asking about transportation to and from the airport, the sales associate was happy to tell me that they would pick me up. When I asked about getting back to the airport, he said that they open at 7:00am. I'm glad I asked because I would have had to take a taxi back since we planned on returning the car at 4:30am. I successfully cancelled our reservation.
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4,4
Lacks Early Flight Accomodations!!
Points positifs : SUV was comfortable and could accommodate 3 adults with luggage. Check in crew Sat Sept 3, 2016 was awesome and went out of their way to help us find our way and gave us great directions, really wonderful service
Points négatifs : SUV windshield was filthy and cleaned it ourselves so we could see clearly. Although we made a call 1 week prior to state that we will need a GPS as we were coming from the US, no GPS was available when we checked in No accomodations for early flights, no staff and not open for a 6am drop off. Our only option was to find our own way to the airport, not only did we pay for the rental we then had to pay for a cab to the airport....not happy, we will not rent from Ace again!
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2,0
Never even got a car!
Points positifs : Nothing!
Points négatifs : We scheduled our pickup time for 9pm. We were within an hour of that time and learned that we needed to take a shuttle because the pickup was not at the airport. However, the rental place was completely closed and there was no way to get there or to get a car. We had to rent from someone else and paid significantly more. The next day I called Ace and they did issue a refund and charged nothing. It was a stressful way to start our honeymoon.
avis de
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5,6
Très bon prix. Mauvaise expérience à la prise en charge
Points positifs : Rapport qualité/prix.
Points négatifs : Expérience à la prise en charge et au dépôt. La disponibilité de voitures.
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