Réservez une voiture de location chez Thrifty à Calgary

Points négatifs : I rented a car through kayak only to be told by the vendor on arrival that they were sold out and the online merchant who sold the deal to me neglected to give them any contact so that they could let me know. This was discovered after my ride left leaving me stranded on an unfamiliar road in an unfamiliar city in the cold at 5 PM when essentially everything was shutting down and derailing my plans completely. It looks like you over sold and now are pawning me off on the third party (carrentals.com) for resolution “in a few days.” The reservation was paid in advance for a rental that KAYAK was claiming to guarantee and failed to deliver. On your own website you write “we work hard as the world’s leading travel search engine to get our users the information they need so they can plan trips the way they want, confidently.” In big bold letters no less! What a crock, this was my first experience booking through you and I’ll be sure to tell everyone I know about my experience with KAYAK. Finally I request again you either secure a car so I may complete my delayed travel or refund what I paid. Thank you.

Points positifs : Do not appreciate an additional charge for change of drop off in same city.

Points négatifs : Do not appreciate price gouging during summer busy times. Would appreciate a weekly rate when renting for 3 weeks not a gouging daily rate.

Points positifs : Staff readily available. Car ready to go.

Points négatifs : Bait and switch not appreciated. Printed quote we had from Thrifty.com was not honored and went up by $60 at pick up. All manner of fast-talking reasons were cited, all of which had already been accounted for when we got the quote online. Branch or quote software needs examination.

Points positifs : Car was clean and very comfortable. Recommendation to prepay for gas vs. Where I was headed was a money saver

Points négatifs : Too many extra charges beyond the online reservation. Got hit with two charges that were tacked on for about an extra $100. Because I added insurance they made it sound like the charges were a must. Was pointless to argue after awhile. Outside of the US I will not use third party for reservations

Points positifs : The overall price was good - but we’ll reconsider in the future using Thrifty again. A two hour wait to get vehicles reserved almost a year earlier.

Points négatifs : Everything. Better communication on what the issue was; less “in code” talking to other agents, scrambling behind the scenes as it were; better attempt to compensate the customer for the incredible inconvenience.

Points négatifs : High pressure to buy insurance that I really didn’t need