Avis des clients
Note globale
7,0
Bien
Basé sur 42 avis
Propreté
6,8
Confort
7,5
Prise en charge/retour
6,6
Rapport qualité/prix
7,2
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Commentaires récents
Avis des clients
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3
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4
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2,0
Points positifs : Nothing. Representative was extremely rude on both pick up and drop off. High pressure sales tactics for extra insurance, add ons and lied about the available vehicles. Wanted to charge me extra for " the only available car" being above the tier I paid for.
Points négatifs : Absolutely everything! Rude service.
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6,8
Points négatifs : Car was not clean. Windows were smeared.
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5,2
Points positifs : The car itself was very up to date with technology which was nice and having Sirius on a long roadtrip was great.
Points négatifs : Waited in line for 30 minutes to get my car and it was gross on the inside. Also called about 8 times in one day to try to get ahold of someone to ask a question and no one ever answered the phone.
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10,0
Points positifs : Staff was very friendly and showed me all the bells and whistles on the vehicle I was renting. Pick-up and drop-off were a breeze.
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10,0
Great car great price
Points positifs : The car was brand new and full of all the new accessories — leather seats, seat warmers, ambient lighting that changes color. It was such a comfy ride to take cross country and worth every penny. The guy at the pick up was intent on getting us a good road trip car. I will definitely choose budget again!!
Points négatifs : Nothing! Great experience all around.
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2,0
Worst rental experience
Points négatifs : Despite Kayak saying there were plenty of compact cars at both budget and Avis, we arrived to be told there were no cars. After much discussion, we were finally told the only thing left was a minivan...Spent a week with a minivan trying to drive through mountains...Tried to change the return time by two hours and return the car at the airport vs in town only to be told it would increase the price by over $200!!
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4,0
Car smelled like cigarette smoke
Points positifs : Price was fair.
Points négatifs : Car smelled like cigarette smoke, was dirty. Had to pay more because I showed up 30 minutes before reservation, but the car I'd reserved hadn't been returned yet.
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8,0
Great value!
Points positifs : Last minute reservation. Great price. Friendly staff.
Points négatifs : The car broke down and I had to exchange it for a new one.
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6,4
Points négatifs : well, it's my own fault I guess but I did not check ahead of time when the rental place closed and I got there 1 minute after my drop-off which also was the time they closed and they were already gone! I called their # and got transferred to the main hub. I explained to (the kid!) that was on the phone with me and I was told that this particular store was not an "after hours" store and I told him that there WAS a key box on the outside and that I had put my key in there but he couldn't tell me if I'd get charged for another day or not! WTF? There should be some kind of standard for that. Seems to me this kid did not know his job. I regret not getting his name and asking him to put a note in with my rental that I dropped it off in time and that they left EARLY!
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10,0
Colorado
Points positifs : Good service at both ends, car as promised.
Points négatifs : Never did figure out how to turn the radio off.
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2,0
Disappointed
Points négatifs : I got to the rental place to pickup my car. The agency wasn't able to take my credit card that had more than the amount necessary to get my car. I had to get a ride home because I couldn't get a car. Completely ridiculous.
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4,0
poor communication
Points positifs : mitsubishi outlander seems like a good vehicle, surprising mpg.
Points négatifs : car smelled of pot model didn't match what dealer said, despite being upsold
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