Points positifs : I didn't like the way I was rushed through the registration process. All the information was in small print on a screen that I had to stand on tip toe to read plus the clerk spoke with an accent and with a mask was very hard to understand. She half read each page and told me to press continue. When everything was done she handed me the paperwork and told me to have a safe trip. Didn't tell anything about the car or where it was located. I had to search the paperwork. The car was in space B 6 which was marked AVIS, not Budget. I had to hit the button on the key to be sure that was the correct car. I reserved a car for $ 51. The paperwork said the estimated charges were $ 82.58. As it turns out I was charged $68.75 which was correct as I bought flat rate fuel package.
Points négatifs : The clerk could have been more patient. The information could have been where I could see it. I could have been given time to read it or the explanation of what was on each page a lot clearer. I should have been told the color, make, and model of the car and exactly where to find it.
Points positifs : Picking up and dropping off the car were the only good parts.
Points négatifs : Practice what they preach and actually clean the car after another renter uses it.
Points positifs : Staff at both locations were accommodating.
Points négatifs : Vehicle did not appear to be cleaned.
Points positifs : Pick up and drop off was quick and easy.
Points négatifs : Car was a little old. Newer cleaner car would’ve been better.
Points positifs : Staff was unhelpful and I booked and they told me that they didn't have any vehicles to rent to me after I checked online and called budget online to double check. My car broke down and I was stuck.
Points négatifs : Nicer lady at the front desk.
Points positifs : Able to upgrade my car.
Points positifs : Staff was distracted and more interested in selling insurance.
Points négatifs : A more fair price would have been helpful.
Points positifs : very helpful staff!
Points positifs : The car was good
Points négatifs : Customer service
Points positifs : Convient
Points négatifs : Get rid of the lady at the counter. The worst costomer service that I have ever had anywhere.
Points négatifs : Agent should have walked me to the car or driven it up to the front. I had to try to find it in a mall parking lot, wasted my already tight schedule looking for it!
Points positifs : Rental counter is very conveniently located in the airport. Completing the rental agreement was also super efficient and I was checked in pretty quickly. Super easy to go grab the car and leave the airport once the rental agreement had been completed.
Points négatifs : No one came out with me to check the car and look for any damage. I did this myself before leaving the lot
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Budget à Melbourne.
Budget possède 2 succursales à Melbourne. Consultez notre carte des succursales Budget pour trouver celle qui vous convient le mieux.