Points négatifs : According to my reservation it included unlimited miles. Upon arrival I was told I had a 150 mile limit and roughly $0.50 per mile. Wasted my time and didn’t get to my destination.
Points positifs : Everything went great!
Points négatifs : Keep-up the good work
Points négatifs : Long wait to get car/keys. Overcharged and charged for services not used or agreed to.
Points négatifs : Slightly higher charge than agreed due to taxws
Points positifs : The lady was very accommodating when we had an issue with the first car we had ( low tire pressure) was very easy to work with !
Line too long
Points négatifs : I canceled my Thrifty reservation (made 6 months prior) as I was staring at a line of 6 people ahead of me, in a mostly empty airport. The man working the counter at the Melbourne International Airport appeared to be extremely slow, and the line didn't move in the 10 minutes I stood there. I decided to quickly access carrentals.com, and found a car at an adjacent agency that had no line. They actually upgraded me from a Ford Focus to an Infinity Q-50. Long story short, the line took way too long. After getting off a plane with a toddler, I'm not waiting 20 minutes or more to pick up a reserved car. C'mon.
Points négatifs : I was 90 minutes late to pick up and they gave my car to someone else. They never tried to contact me to see if I was still coming. So I was forced to go counter to counter trying to find another company with a car I could rent. So it cost me more money in the long run.
Points positifs : Great customer service during check in /out
Points négatifs : The first car was a Nissan Altima, it had over 27,000 miles on it. The car was filthy and been wrecked on the back passenger side. The windows were filthy and the dash was coming apart. I have never in my life rented a car that had over 12,000 miles on it, it almost felt like they gave us the bottom of the barrel car because we got a good deal online. We took the car back on the second day and was given a Chevy Impala that had 18,000 miles on it, the cars they had all seemed to be worn out and to be the cheapest model car you could buy. After looking around the rental car lot at the airport Thrifty / Dollar seemed to have the worst looking cars. We are looking to book another car the last weekend of July and will not use Thrifty.
Points négatifs : :bcgroup Details I am writing to refute the cleaning charge of $75.00 on the following rental car contract #Y28022584. I spoke with the local agent and she says management stated that the car smelled of smoke. Neither my husband or I have every smoked. This is ludicrous! We hardly drove the car. No one was there when we returned the car Saturday April 28th and no one was at the counter. If we thought the car smelled like smoke when we picked it up we would of asked for a different car. This is a complete fraudulent charge. I insist a credit of $75 is issued as soon as possible. Kayak is asking me to comment about my car rental experience and I am going to make them aware of this fraudulent activity! I also going to make Hotwire and Thrifty Customer Service aware.
Not vehicle I reserved
Points négatifs : Reserved an altima,they had none so I was charged more for a van
Horrible Customer Service
Points positifs : Absolutely nothing!
Points négatifs : Absolutely no hello or smile Upon arrival. I asked if the rental agent could go over terms and conditions as she advised they were different from the web site. She refused and also advised that she will not except the coverage I prepaid for. She advised if I didn’t take the coverage she was offering I could not rent the vehicle. Do not rent from Thrifty/ Dollar at MLB airport. This is a franchisee location and they do not have even a mediocre representation of Thrifty/ Dollar.
Points positifs : No issues. Great
Points négatifs : N/A
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à Melbourne.
Thrifty possède 1 succursale à Melbourne. Consultez notre carte des succursales Thrifty pour trouver celle qui vous convient le mieux.