Points positifs : Quick, easy and as simple as it should be.
Points négatifs : I spoke with the representative at STS and confirmed that there wasn’t a fee to drop the car in San Fran at a different location. I picked the car up and noon and told him we were escaping the fires and dropping the car off today. We go to San Fran a couple of hours later. The office had closed at 1pm and the valet at the hotel told me there was a $25-$35 charge?
Points positifs : The woman who helped me was very nice.
Easy to find drop off at night
Points positifs : I liked that it was easy to find, night drop was available.
Points négatifs : Being late night drop off, would’ve made more sense to me a little better instructions about what papers are being dropped off. Also, a sensor had gone off about a brake light bulb that went out en route to my destination. No one was available to inform about this, so a space on the paper that gets turned in would be a good idea. I improvised and wrote it on the side
Points négatifs : Nobody was at the rental counter in Santa Rosa. Ended up going with another rental company.
Great local service
Points positifs : Easy pickup and drop off. So much more efficient than at the airport. Friendly staff. Car was in excellent shape.
Points négatifs : Nothing.
Points négatifs : We rented the car - went to pick it up and he said he didn't have a reservation under my name. Showed him the reservation receipt email - he then said I don't have a car available. Then something came up where he thought he had one - with a cracked windshield. He said he'd give us a discount. Tried to rent that one out but there was a hold on it. He said ok, I can get another car let me have your card. I had my debit card. Said it wouldn't pass the credit check. He said my credit must be bad. !!! My husband tried his - same thing. We don't have credit cards. We have rented numerous times with our debit cards, never with an issue. I have now been charged for the insurance. This car rental was for a very important occasion. Extremely upset and very confused.
Points positifs : Very easy drop off
Points négatifs : The fellow at the counter first overcharge me until I corrected them pretty quickly corrected the problem
Horrible customer service in Santa Rosa
Points positifs : I was surprised how nice the Ford Focus was
Points négatifs : Customer service representative at pick up in Santa Rosa could have cared less. I asked for a drop off in on place and he put another on the contract without telling me. It was very inconvenient. I called to complain and there was nothing they could do and they offered no help or restitution
Points positifs : Easy drop-off. Friendly customer service.
Car smelled a bit, but it was a good value.
Points positifs : No drop off charge. Ease of rental location.
Points négatifs : Car smelled a bit like bad b.o. Vehicle seemed a bit cheap.
Points négatifs : Budget did not have a full size SUV as reserved. The woman at the counter was only interested in upselling me to a Mercedes SUV. She offered me a "fantastic deal" of only an additional $85/day rather than $165 extra/per day because they didn't have the car I reserved available. I wasted almost an hour at the budget counter and there was no resolution. I ended up walking away and renting from another counter.
Points positifs : The pick up was smooth and quick. The car was so cute and worked great for me. Had plenty of features for an economy car.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Budget à Santa Rosa.
Budget possède 2 succursales à Santa Rosa. Consultez notre carte des succursales Budget pour trouver celle qui vous convient le mieux.