Points positifs : The staff was great. They arranged our after hours pickup at the Elmira NY airport at 10pm last night, 5 hours after the Hertz counter closed.
Points négatifs : We were horrified to discover fa partly full McDonalds drink cup and some paper napkins in the back seat. Normally, we wouldn't much mind. But these are covid times. We were horrified that the car had not been cleaned carefully, and obviously could not claim to have been disinfected. We drove home last night worried all the way about being in that car. Unclean car is really unacceptable in these times.
Points négatifs : Everything was perfect, thanks!
Points positifs : Nothing was good about this company the staff was put out even having to stop her tv show on her phone to tell us she had no cars and that we should have called first and "we should know that's how these things work " even after I had reserved online. Never do business at the santa rosa airport Hertz!
Points négatifs : I didn't get the rental because they said they didn't know I had a reservation and had nothing available then tried to pawn a truck off on me for double the amount I was originally paying. Not happy!
Points positifs : Nothing
Points négatifs : Our plane was late and they gave our car away. I have tried to call to get a refund and have been hung up on 3 times.
Points positifs : The staff at the Santa Rosa office was not overly friendly or helpful. The staff at the office in Bakersfield was nice.
Points négatifs : The 2019 Buick Encore that we rented broke down as we were traveling in the desert. Due to the broken down vehicle, our vacation plans were interrupted. We were not compensated in any way by Hertz for the inconvenience because we rented through a 3rd party and paid up front. Beware!!
Points positifs : Had to change my pick-up location from Santa Rosa to San Francisco, Called Hertz and they were very made it happen.
Points négatifs : What is the point of reserving a sporty Volkwagen Jetta then getting a crappy GM Malibu?
Points positifs : Staff at pick up was a bit rude.
Points positifs : Very helpful and friendly staff and easy and quick process. I'd rent there again!
Points positifs : Great vehicle - 2019 Ford Fiesta
Great pickup and drop off experience!!
Points négatifs : Nothing!!!
Points positifs : Great people, made pick up and drop off quick, easy, and painless!
Points positifs : Nothing. There were no cars available, despite my reservation.
Points négatifs : A car would have been nice.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Santa Rosa.
Hertz possède 2 succursales à Santa Rosa. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.