Réservez une voiture de location chez Budget à Sterling

Points positifs : Staff was friendly and apologetic, and did attempt to remedy the situation by offering other vehicles that were available.

Points négatifs : I made a reservation several hours in advance, only to drive an hour to the pick up location and find there were not actually any vehicles (pick up truck) available. Unfortunately, I really needed that specific type of vehicle so I was forced to leave empty handed.

Points positifs : The car was fine, when I actually got to the rental place was fairly quick. But was completely ruined by what could have gone better

Points négatifs : The airport shuttle and ability to communicate with someone once the flight landed. Waited for 35 minutes only to watch every other shuttle bus come and go 3 times. When you call the number there is no way to reach any one at the location because it goes to a central booking even though it’s a local number.

Points positifs : The car interior seemed very clean.

Points négatifs : My final bill was twice the amount I was quoted when booking via Kayak. I asked questions about this with the in-person Budget employee at the counter when picking up my vehicle, and I didn’t receive any acceptable justification. I was told the insurance I purchased on Kayak was invalid, and that I was required to purchase the insurance Budget offered. I was offered a more fuel efficient vehicle, different from the one I’d booked in advance. I asked if there was a price difference and was told no. Turns out, there was a price difference, and the new insurance I was “required” to have was listed as optional on the rental agreement receipt that was printed out and given to me at the counter. This cost me an additional $150. Perhaps this was all due to Budget’s deceptive business practices and dishonest employees and nothing bad by Kayak, but what could have been better was more transparency of information that might have not cost me an extra couple hundred dollars.

Points positifs : Fairly prompt shuttle pick-up.

Points négatifs : We were told there would be a 10 minute wait “for the car to be serviced”. Waited 15 minutes and the car was filthy inside and hadn’t been washed outside. It did have gas - I guess that was the”service”.

Points positifs : The vehicle was dirty. I had to swap ot for a clean one. The replacement vehicle was also dirty.

Points négatifs : cleaner cars

Points positifs : They're trying to charge me $50 for not validating the parking of the rental car upon returning the car

Points négatifs : dont be pricks

Points positifs : The ease with which its set up to pick up the car but with what appears to be a significant understaffing in both locations - it’s still takes the process longer than it should be.

Points négatifs : The price!. I made the reverse trek the week before with another company and found them to be far less expensive. After a 24 hour return flight, 2 hr drive home and a stomach bug on top of having to return to work the next day - I returned the car an hour past due and was charged an extra $40!