Points positifs : Nothing.
Points négatifs : The rental agent was entirely off. He intended to block my credit card because I was not aware of the 300 security deposit. When I called the 1-800 number, I was informed that the security deposit would be 200, but at the counter office, it was different. Initially, I had reserved the car for two days; I let the agent know that I was only aware of the 200 security deposit because I made sure I had prepared we'll before planning on renting a car. I even asked him to show me where it says it's 300 on the website, but he couldn't. My total for the two days was 575, including the security deposit. My card didn't go through. I let him know it won't go through and that he should just rent out for a day, then he took my credit card. He swiped it four times and said it was still declining. At that point, I wanted just not to rent any further. But I said, let me call my bank to see what's happening, my banker informed me that the agent swiped my card for 575 instead of 436(for one-day rental). I went to meet the agent; he then asked me: did you top up your credit card, and is it cleared from blocks? Was that his intention when he was swiping my card severally and unnecessary. I told him exactly what the banker said, and he wasn’t embarrassed about it either. He kept on typing, and I asked, you’re just renting me a car; you’ve already imputed my personal information.
What else are you typing? Why are you delaying my precious time? And so I also noticed the manager stepping out, and so did the agent probably talk about me, but that’s not my concern, I wasn’t in alamo because of those entities, and I did not care about how they rated me. I just needed to rent a car and go on my road trip vacation and return it in safe hands as I got it. My entire experience could have been much better. It is my first-time horrible experience at the alamo. And then, the car was dirty. Bear in mind we’re in a pandemic situation. What happened to protect customers? Truly a horrible experience.
