Hôtels à Can Picafort

Points positifs: Everything was perfect

Points positifs: Fantastic location, food and facilities. On the whole most of the staff were very obliging and very friendly. Would definitely go back when the children are older.

Points négatifs: The Splash park is lovely the problem is the area around the splash park and all the pools are very slippery and very hard. I’ve stayed at another Iberostar and the kids area was composite decking which was perfect. Kids pool great for older children/teenagers even my 9 year old who swims like fish didn’t feel happy swimming in there adult men coming down the dome but no safe pool for a 5 and 18 month old as the shallow pool was attached to the deeper pool.

Points positifs: Great resort on a beautiful beach. Friendly and helpful staff. Very accommodating especially with sister’s need for gluten free products. Started every morning with a smile and a Hola from all the cleaners. Toni, Miquel and Fernando were great. Definitely recommend this place.

Points négatifs: Room is too small, not comfortable at all, too few space to place your own clothes and other staff... Dishes in the restaurant were not ideally clean. Quality of food is not really high, but, acceptable. But, the good thing, personnel is really nice and helpful, cleaning was good.

Points positifs: Everything was fantastic, we will be back!

Points positifs: We liked so much the hospitality and the kindness of almost all the personnel working in the hotel. The food also was way beyond our expectations. It is much better than food in 5 star hotels. We have also appreciated the rooms upgrade that we were awarded by the hotel staff. Special thanks to Rafael, Andreu, and Pépé in the restaurant service, many thanks to chef Hassan for the great Moroccan Bastilla he made especially for us, to Sidi and Dimitri at the show cooking area, and to Florin from guest relations.

Points négatifs: A great hotel, wonderful people, so delicious food, to be visited again and again. Thank you for making our family vacation this year so memorable

Points positifs: La playa del Muro est juste magnifique, l eau turquoise et cristalline pas profonde après une certaine distance parfaite pour les enfants. L hotel dispose de ttes les activités nécessaires pour mettre de votre séjour un moment mémorable et agréable de l’animation au buffets tt... on sent qu ils ont pensé a tt. Grand bravo à Katie spécialement she was amazing with the kids! Je me demande comment elle fait pour garder tte cette énergie, ce sourire, cette positivé et cette patience avc tt le monde! Bravo

Points négatifs: RAS à part prévoir un répulsif contre les moustiques mais ça ce n est pas l hôtel!

Points positifs: My sond had birthdat and you remembered it. He got some gifts.

Points négatifs: We expected a but better rooms.

Points positifs: Staff was fantastic - always friendly and helpful! The choice of food in the morning and evening was great and it was also delicious. They always had another subject for dinner (Japanese, Mediterranean, Mexican etc.). You got a fresh towel every day at the pool side, and sometimes they served free juices and ice cream around the pool. The shows were always really professional, we really enjoyed them after dinner. We got a free upgrade to a sea view room; the beds and also the baby bed were very comfortable, we even got a kettle on demand. The shampoo, conditioner. shower gel and body lotion in the room were organic products in comfy squeezy bottles.

Points négatifs: Unfortunately, the beach didn't belong to the hotel itself, but it only costed 13€ to stay a whole day (2 beds and 1 umbrella). Since the safe in the room was not included (you could rent it for 3€ a day), it always stood open and you could barely close the closet door. The room was a bit small for 2 adults and a baby, especially regarding the closet, and there was barely space to leave the stroller. The drinks were not included so we had to pay even for water at dinner.

Points positifs: Emplcement Top, la mer est magnifique, la piscine est très bien, quelques sublimes pins séparent la zone piscine de la plage.

Points positifs: The manager Miquel was friendly and very approachable

Points positifs: Excellent location, great staff, good food and, fabulous entertainment!

Points positifs: Fantastic selection of food.

Points positifs: The service and staff are amazingggg!!! Extremely impressive service, very personalized. Super friendly, and they go over and and beyond to make the stay extra special. The rooms and the view and facilities are great, and breakfast was aussome! Highly recommended :) one of the best places to stay on the island!!

Points positifs: Very good food, both for breakfast and dinner. This was the first time for us to eat mostly at the hotel as restaurants could hardly compete with what hotel have to offer. For a midday snack there is an outside cafe, which had a lot of various food and drinks which we enjoyed too. Stuff was very friendly and helpful, service was top notch. The lounge area around the outside pool had space for everyone and didn’t felt crowded. Pool was both kids friendly and had deeper parts for adults. We liked the room too, it was quite large with spacious bathroom and shower. Rooms where serviced several times a day and kept very clean. On the last day we couldn’t do a late checkout but still could spend most of the day at pool and then take a shower and change in spa. Location is great too, the Natura Parc is just across the Street and you get direct access to arguably the best beach in Mallorca. We really like this section of Playa de Muro as it’s a natural beach with a depth increasing very gently, the beach closer to Port De Alcúdia is nice too but it’s more crowded and the sand is more dense.

Points négatifs: Two things that bothered us where unfortunately out of the hotels control. There where unusually large amount of algae in sea and first time we where bothered by mosquitoes. Tiger mosquitoes are active during day so you will need some anti-mosquito spray/cream even for the beach/pool time.

Points positifs: It is one of the best hotels we’ve ever been! We felt like we are in a big family. It is an amazing place with amazing people. The food was outstanding. We are thankful to the Chief Diego and all members of his team. People who work in Guest Relations are so responsive and friendly. Thank you, Grupotel Park Natural & Spa, for our happy holidays!

Points positifs: Staff were very friendly, obliging and helpful Nice gym

Points négatifs: Felt like a retirement village Too far away from anything unless you drive - no shopping, locations or restaurants within walking distance. You must have a car. Beach was quite nice but there is so much more to explore on Majorca than the beach at the front of this hotel. The ‘live’ entertainment.. very old fashioned and loud if in your room. No movies available. Can’t get room service meal after 10pm.

Points positifs: Really geared well for small kids

Points positifs: - Friendly staff - Great Breakfast - Swimming pool - Near the beach - Live shows every night

Points négatifs: - Bed and pillows were not the best - A water boiling machine is not provided in the room - Far from Palma and no similar center around

Points positifs: The hotel has everything we needed, the good is great, the staff extremely nice, the services are amazing. For my husband Birthday they brought a cake and champagne. The beach and the Pool are very good, and the spa services were super good.

Points négatifs: I spent one week with my husband, and we felt the target of the hotel are families or old people. I.e. for dinner, men need yo dress long pants, but we were in a hotel in front of the beach (who wants to wear long pants), for eating in the beach restaurant you couldn’t do it in swimsuit, no music in the whole hotel, etc. We believe this small things make us feel sometimes we were in a third age hotel. Also the decoration was a bit old fashion, which I think they could improve for the price. I would come back for the services, the staff and certainly the food!

Points positifs: The room was very big regarding we stayed in their standard room. Staff was extremely friendly and helpful,never experienced anything like that so far. They pay full attention to all the details as well. Spa area is really nice and had amazing massage. Food was excellent at the restaurant of the hotel both breakfast and dinner. The whole place was very clean and spotless.

Points négatifs: We went to bed early because we have a toddler and heard noises from the upstairs area almost every night. Not sure what it was but I think we heard the cleaners hoovering the floor and pulling their trolleys.

Points positifs: L'accueil chaleureux avec un cocktail. La plage Le service du desk (taxi, renseignements restaurants) La douche spacieuse La surprise commandée par mon amie pour mon anniversaire, très bien faite! Le fait que l'hôtel nous renvoie nos maillots de bain oubliés sur le balcon, merci!

Points négatifs: La façon dont le personnel nous dévisageait parce qu'on a des tatouages. Le fait de ne pouvoir aller souper sans porter un pantalon pour ma part (short en jean noir) alors que ma compagne pouvait avoir le nombril à l'air, une mini jupe et un énorme décolleté. Le fait que la piscine est prise d'assaut et que les gens soient entassés comme des sardines. La TRÈS mauvaise isolation des chambres, impossible de dormir avant minuit et ce même avec des protections auditives! Les transats et le parasol sont payants, indépendant de l'hôtel mais pas précisé sir le site. Le Buffet du petit déjeuner manque cruellement de produits locaux et de pains frais (95% sont secs). Service déplorable, longue attente pour du café et les serveurs discutent comme si il n'y avait personne dans la salle. Chaque soir animation musicale d un volume sonore indécent, impossible de dormir et de se détendre. Si vous cherchez du calme, ne venez pas ici! On avait pourtant demandéune chambre au calme... notre suite donnait rdc et sur le jardin (piscine, animation musicale le soir). Standing 5 étoiles? Absolument pas. 4 étoiles? Non plus. Un très bon 3 étoiles.

Points positifs: Personnel extrêmement attentionné et prévenant

Points positifs: The hotel is really nice. We booked a suite and it was very comfortable and spacious. The beds are great and the windows are sound proof so we slept beautifully. It was equally nice to be by the pool as in our massive terrace... The staff is lovely and really nice with kids. The pools are beautiful and pleasantly designed. The food is also great especially at the bistro.

Points négatifs: I found the hotel grounds a bit small so sometimes it felt a bit crammed around the pool or there weren’t enough sun lounges.

Points positifs: the staff were so helpful, particularly Jorge on reception and Christian in the restaurant

Points positifs: Great hotel with nice design and confortable rooms. Staff is wonderful, having dinner options for very late arrival is great (we arrived around midnight). Breakfast is awesome, plenty of options. Facilities are great, including the gym with sauna.

Points négatifs: Although breakfast and dinner were great (with many options to choose and fresh products), I think they should reduce usage of salt in the food. Also the fruit juices could be better (available on breakfast).

Points positifs: I loved the style of the hotel, it is renovated and new, right next to the beach. The food was delicious too, we had included half board - dinner was great with lot of different meals and fruits. Loved the smoothie for breakfast and ice cream!

Points négatifs: Hotel is full of German people. We didnt get the chance to have late check out even we wanted to pay more for it! I dont think that the value for the money is correct, for half less money in Tenerife you can get same and even better offer!

Points positifs: The staff were extremely friendly from the moment we arrived to the moment we left. The hotel was so clean (and smelled lovely). The food was lovely. Breakfast especially!

Points positifs: I liked comfort, room, modern look, food

Points négatifs: Swimming pool is a joke - shallow and small

Points positifs: The food was perfect, the hotel interior great! We would definitely book this hotel when back to north Majorca.

Points négatifs: Pool too shallow and a bit cold.

Points positifs: La chambre était magnifique, la décoration et les effets de lumières ! Très propre, personnel très agréable et la situation exceptionnelle de l'hôtel. La piscine, le spa et la salle de sport étaient au top pour la fin de journée ! Le bar et ses cocktails

Points négatifs: Les dames de ménages sont bruyantes tôt le matin dans les couloirs, malgré leurs excellent travail. Pas de volets aux fenêtres il y a beaucoup trop de jour toute la nuit et le matin... C'est un peu dommage que le buffet ferme à 21h30, cela fait un peu tôt.

Points positifs: déjeuner sur la terrasse

Points positifs: I really liked the food and service in the restaurant as well as modern design of the hotel and overall stay was really pleasant.

Points négatifs: We got a room without a sea view which was ok, but what we didn't like was that hotel has many lights and they don't turn off until really late (same for swimming pool) and even if you close curtains there is still plenty of light in the room even at 11pm, so if you plan to go to sleep before midnight, choose different room.

Points positifs: Globalement la gentillesse du personnel !

Points négatifs: Franchement... Quelle déception, ce n'est pas digne d'un 4 étoiles, chambre très petite (rideaux non occultants )et surtout très mal insonorisée, notamment salle de bain ...Si on a le malheur d'aller à la toilette en même temps...on entend tout à côté... C'est franchement charmant !, l'évier s'écoule très difficilement, il faut faire couler un tout petit filet sinon ça n' évacue pas, donc très inconfortable et rendu sale... nos amis chambre même étage avaient exactement le même souci, femmes de ménage très bruyantes dans le couloir et ce tôt tous les matins, elles s'interpellent très fort d'un bout à l'autre.. (il y a eu d'autres commentaires comme le mien mais la direction manifestement n'a jamais rien rectifié !), Petit-déj du matin très peu varié, les jus de fruits ne sont même pas frais, dîner du soir correcte sans plus et également limité (nous venons chaque année à Majorque et pour le même prix il y a des 4 étoiles qui offrent des mégas buffets vraiment bons et très variés), piscine toute petite et très mal exposée donnant sur une rue bruyante, n'est pas face à la mer, quant à la soit disant plage privée ce n'est juste qu'un " bac à sable" minuscule et impraticable puisqu'il faut réserver des jours avant.. animation hôtel le soir très pauvre... Bref c'est sûr on y reviendra pas ..quelle désillusion, d'ailleurs je ne comprends pas la note attribuée et les commentaires flatteurs par beaucoup de clients... Franchement ça ne le mérite pas !

Points positifs: Lovely modern hotel on the beach, friendly staff who couldn’t do enough for us. The drinks were like works of art and the food was scrumptious, will definitely be coming back again.

Points positifs: We liked the beach very much, it is actually a public beach all sand, around 3 km long. Hotel is nice very good breakfast and dinner and a lot of choice. Hotel also have 14 sunbeds on the beach which you can book in advance for two days (8€ each day). Pool is also nice but no wind there and it gets quite hot. Cleaning ladies are good, every day the room was clean. Prices are also nice for drinks. Cocktail bar makes very good Sangria

Points négatifs: One day there was a bad smell in the room, guys at the dinner are taking the tables too fast (when you are still eating), poor english.

Points positifs: the weather was good, it was nice being so near the beach

Points négatifs: star prestige was let down compared with iberostar sabila in tenerife the room was very small the wardrobe was tiny

Points positifs: Nous retournons chaque année dans cet hôtel, que nous trouvons excellent à tout point de vue: amabilité de tout le personnel, grand choix et variété des repas, propreté... et chaque année nous voyons encore des améliorations

Points positifs: La situation géographique, le confort, la restauration très variée et bonne.

Points négatifs: Les chambres un peu petites, l'absence de distributeur de kleenex dans la salle de bain.

Points négatifs: Les différentes piscines, l acces a la mer, tout est vraiment bien. La cuisine est bonne, la chambre agreable. Tout est la pour passer un bon sejour.

Points positifs: Personnel accueillant , chambres propres , bon petit déjeuner

Points négatifs: Insonorisation des chambres Mon épouse a été blessée à une jambe par un éclat de bouteille en verre lors de la manipulation d'un pack de bouteilles par une employée de l’établissement. Apres quelques soins et sutures à la cheville ,elle n'a pas pu continuer à se baigner ni dans la mer ni dans les piscines c'est dommage ......

Points positifs: Lovely modern and clean hotel. Staff very helpful when I had a problem with my room, fixed same day. Pools great and beach lovely.

Points négatifs: Food was ok, not the best and no eating out options close by but buffet was by no means bad. Breakfast better than evening meal. Like most in Spain it’s a lot of pasta, bread and chips. Meat quality poor. Fish nice. Even fussy eaters can manage but not amazing food on any night. No bars for the evening. All geared towards small children but that’s what most are going for. Alcohol 12 euro for a gin which seemed pricey even for a tourist area.

Points positifs: We liked very much the location - beach and forest, the food, the swimming pools and the area, and the staff!! We wanted a quiet room and we got it. Thank you very much!

Points négatifs: Our room was a bit small for 3 people. Eating inside the main restaurant was quite noisy for us.

Points positifs: Food and staff

Points négatifs: Beds not comfortable at all, the entertainment is very poor. No actividades for teens.

Points positifs: Good location near the beach, nice swimming pools, good restaurants

Points négatifs: We had a basic room and it felt really old, some lights didn’t work and the matras of the bed was really bad. Its a shame, because the rest of the hotel looks nice. You also had to pay extra for the safe.

Points positifs: First time buying an all inclusive package--100% worth it if your liver can handle it! I was actually surprised at how many drinks weren't excluded from the package, though I was perfectly happy with just beer and mojitos. The food was great as well--largest buffets I've eaten at outside of Vegas! For any of the reviews claiming that the all-inclusive package is not worth the cost, I feel that may be because the restraunt staff never seemed to check for bracelets. We dont recall ever seeing ANYONE receive a bill, and we were never asked for our room number. So if you want to chance it... Also, you have access to BOTH hotel facilities--Playa AND Park, so it doesn't really matter which one you stay at. And there are plenty of young children all over the place at both. Actually, it's the most children we've seen in the 4 years we have lived in Europe!

Points positifs: Very good hotel for a holiday. Good location near beautiful beach. Exceptional entertainment team. Good food. Friendly staff. Solid design rooms. Accommodation very comfortable. Excellent air conditioning.

Points négatifs: The hotel does not have its own parking lot but public free parking can be used. Paying to use the safe.

Points positifs: Clean and staff friendly

Points négatifs: Not near very much a few supermarkets

Points positifs: Safety and always feels like home. Second holiday in the hotel still no disappointment

Points positifs: The location is excellent, and the staff can not do enough for you. We did not meet 1 member of staff that was not always smiling and offering assistance.

Points négatifs: Can’t complain about anything.

Points positifs: Excellent hotel, clean, very good beach, excellent shows at night for kids and adults, very good promoters

Points négatifs: Chargers for safe, not many variety of food

Points positifs: The hotel us very close to the beach. The hotel is very clean.

Points négatifs: The breakfast area is quite noisy due to the many people and different eating times.

Points positifs: Lots to do especially for children. Food is excellent lots of choice and quality much more than expected from all inclusive. Entertainment team are amazing and work so hard.

Points négatifs: Travelled with our daughter who encountered a problem with room booking which meant we all lost a whole day of our two day stay moving rooms. Lack of clear initial communication between reception staff and ourselves caused problems which were exacerbated by rude reception staff who inferred that we were lying about what we had been told. Guest service staff did all they could to try and overcome the situation however it was too late to save what could have been a very enjoyable two day stay.

Points positifs: The beautiful beach, the room design, the food was excellent!!! Night events were professional! Loved to be there with the kids!

Points positifs: Air conditioning was excellent, Beach location excellent Staff nice

Points négatifs: One of the rooms had a bad odour

Points positifs: Le personnel, la situation géographique, les services.

Points négatifs: L’impossibilité d’avoir un bain de soleil au bord de la piscine.

Points positifs: Super staff, extremely happy and helpful. Beautiful location, like a dream. Beautifully kept. Very clean all areas, tidy and pretty. Excellent dining staff and food.

Points positifs: My 13 month old child got sick on our first day and she was hospitalized. Hotel staff helped us get to the nearest hospital. On our second day, especially the Chef (Pedro Ponce ) who was very knowledgeable, along with other staff, helped us feed our daughter according to her needs. We were asked everyday how our daughter was doing. Cleaning staff cleaned our really messy room after she threw up and said nothing but smiled at us. We were very pleased with the staff. Hotel is by one of the best beaches for the younger kids. It is safe. You need to walk for a km to access to deep parts. It doesn’t exceed an adult knee level. It’s sand is fine and could be played on it pretty comfortably. No bugs. Hotel has animations nearly every evening. Kids see each other and learn, develop.

Points négatifs: Our bed in the family room was the combination of two single beds and it had gap in between. My daughter slept with me and I had to put extra padding to cover that gap for her not to get stuck in between beds. Also if you want to be closer to the Palma area, it is 40 minutes away by car. Personally I was happy to choose that location and the hotel. On our second to last day, my husband went to the beach with my daughter and I stayed behind to prepare the luggages. All of a sudden a random employee opened and closed the door out of the blue when he realized I was inside. I opened the door immediately and saw he had nothing in his hand and he was hurrying back to the elevators at full speed. I asked loudly what happened and he said something in spanish and didn’t even stop for a second. That was very suspicious. So do not leave your valuable belongings in the room.

Points positifs: It’s very comfortable for family with little children, but it considers other guests property. Location is also very good. We don’t need to go anywhere from hotel area.

Points positifs: Le buffet est très bien. La plage est superbe, on a pied loin et l'eau est transparente. l'hôtel est nickel et de bonne qualité.

Points positifs: Super petit déjeuner. Grand luxe ! Espace immense Deuxième piscine magnifique avec gros Rocher au milieu. Authentique

Points négatifs: La chambre que nous avons eu est un peu sombre mais c est normal c est dans une vielle finca.

Points positifs: Amazing place amazing staff wonderful relaxing clean unique

Points positifs: Swimming pool

Points positifs: Great building, super pool and garden, most friendly staff, good restaurant

Points négatifs: only thing that it a bit less, is trhe fact that place is located a long a quite busy road, but it is not a reason not to come back!

Points positifs: Absolutely everything. Food amazing. Facilities stunning. Personnel perfect.

Points positifs: Beautiful 13th century convent , with lots of tasteful modern touches. Exemplary service from all staff. Excellent food. Gorgeous well maintained pool which was a life saver during the heatwave.

Points négatifs: Loved everything.

Points positifs: V friendly and helpful staff. The spa was an something we didn't expect to use, but an enjoyable way to end some of the beach days. Food and service extremely good

Points positifs: Have been last year ..just as beautiful and luxurious as before ...fish barbecue fantastic .. A real must . Staff friendly and helpful .. A real treat

Points négatifs: Nothing

Points positifs: Bed was super comfy, breakfast buffet was amazing as was dinner. Great swimming pool area, very peaceful place

Points positifs: superbe bâtisse : belle restauration qui a su marier intelligemment et esthétiquement l'ancien et le contemporain. Toute l'équipe de l'hôtel est chaleureuse... Je ne peux que recommander la Casal Santa Eulalia !

Points négatifs: La proximité de la route ...: il faudrait planter des arbustes assez denses pour atténuer le bruit de la circulation.

Points positifs: Amazing hotel , the pictures don’t do justice to how pretty it is

Points négatifs: We liked everything about it!

Points positifs: Very good breakfast, friendly staff, at the evening there are “goodn night” cookies served to the room, find it very sweet. Close to the see and interesting spots on the north/east-north. Small sauna and indoor pool which you can book for your own (not sure if it is the same in a high season).

Points négatifs: A little bit too less light in the bathroom. Was no information that till May the bar/restaurant by the big pool is out of order.. that was pity. Sauna is quite old, thermometer wasn’t working.

Points positifs: The pool and the staff in the buffet

Points négatifs: The lack of water supplies for free in the room

Points positifs: The idea of Apart Hotel. The pools and also the services. It’s very close to the beach and the card system is very good as you can access from the side door.

Points négatifs: Tennis court is tarmac not clay. Kids should have more water slides. Lunch/Dinners a bit pricy.

Points positifs: Breakfast is very good. The staff were very friendly, especially the one who works at the restaurant where we had breakfast. Location is good.

Points négatifs: the room is clean, but really smelled of mold.... they changed our room, but the next one had the same problem. They obviously are aware of the problem, but anyway they rent those rooms :-( Further the safe key has to be paid extra 21 eur per week (unexpected cost - there was no info about it on website). Wellness has to be extra paid, as well. The pool is overloaded with people. We did not use it. The pictures from the website are not realistic, in reality everything looks quite older and washed out.

Points positifs: Piscine grande Hotel calme Proximité plage ET commerces restaurants Accueil du personnel

Points négatifs: Ras

Points positifs: Great facilities and great staff made for a memorable experience. Staff was very welcoming and helpful throughout my stay.

Points positifs: Beaucoup d'arbres et de plantes dans le complexe hôtelier qui rendent l'endroit plus chaleureux comparé à d'autres hôtels environnants . Le personnel est vraiment très agréable.

Points négatifs: Manque d'informations sur les accès au spa, au restaurant de l'hotel. Il faut tout demander à l'accueil

Points négatifs: Very friendly and professional staff, excelent service , great food ! I highly recommend this hotel for families .

Points positifs: La nourriture était bonne

Points négatifs: Le manque d’animation

Points positifs: Large assortment of food for breakfast and dinner

Points négatifs: - We paid almost 4000 EUR for 11 nights and first week stayed in the room with terrible smell of sewers. This smell came from toilet and filled the whole room. We had to sleep with open doors (being on the ground floor and hot weather outside) and not working air conditioning (it doesn't work with open doors).  Our toilet was clogged for half of the day. Every day we asked to change the room but received answer that hotel is overbooked. But only on 5th day of our stay when I came on reception and was ready to make a huge scene, they found another room for us.    - In the restaurant it is not possible to have a coffee or tea in the evening. All drinks (even water) for additional charge. But still you can't buy tea even for money.  - Reception staff are very rude. All the time they were busy and in a hurry even if we were the only guests staying there. One of the receptionist told me that "I'm not even going to look at that because I'm too lazy".  We had a strong feeling that we are not welcomed.

Points positifs: We loved the beautiful nature around the property.

Points positifs: Everything

Points positifs: The place was perfect. Great location, clean rooms, a lot of pools which made it feel less packed during summer break. The staff were very helpful and polite and when we arrived we got a free upgrade free of charge for the first 3 nights which was incredible for my family and the kids. The roof terrace and jacuzzi were such an extra treat. We will definitely want to come back and stay next time we visit!

Points positifs: How clean it was , brilliant staff

Points négatifs: The beds I hate why they don’t have a double mattress

Points positifs: Gracias to everyone who made this a very pleasant stay! We had booked a double room and upon arrival, we got upgraded to a very nice apartment at no extra charge. Everything was clean and just great! Loved the chill out pool as the water was warm and it's only for adults. Playa de Muro beach is really close, 5mins walk maximum and supermarkets/restaurants/cafes also in 5mins walking distance. The mini supermarket and restaurant in the hotel was also a big plus as we didnt have to go out to buy anything and enjoyed swimming and sunbathing all day! Hasta la proxima! :)

Points négatifs: The water in the main outdoor pool was freezing cold (at least for us) maybe because we went in early May and the weather wasn't super warm yet. We didn't manage to go in. Therefore preferred the other outdoor chill out pool which was definitely heated!

Points positifs: Très bon rapport qualité prix! La formule All in est de tres bonne qualité ! Il y a un restaurant à la carte près de la piscine sans aucune restriction. Les cocktails sont délicieux!! Salle de sport ouverte 24/24 de qualité. Plage à 2 minutes à pied. Chambre spacieuse. Je recommande sans hésiter !

Points négatifs: Le jacuzzi dans le centre spa était un peu froid !

Points positifs: La literie

Points négatifs: Appartements non insonorisés on entend les voisins et nous avions bcp de familles autour de nous avec bébé !

Points positifs: The staff couldn't be nicer, and the food was perfect,

Points négatifs: The kids club was poor as my four year old found it boring, the adult evening entertainment was very poor

Points positifs: Room was clean and comfortable Staff were friendly, helpful and spoke good English. Good breakfast selection

Points négatifs: Pool area was too busy, no loungers available after 9.00 am as had all been taken. Therefore if you have been out in the morning, you have no chance of getting a lounger for the afternoon, let alone 4 for the family. Pool area way too busy for me, yes it is a family resort but you could hardly move in the pool at times. NOT relaxing at all, music playing in the pool bar area, whilst a different song is being belted out for aqua aerobics. Definitely more geared for the family that wishes to be entertained, not for those who wish to unwind and relax. Yes you offer an area for adults only to relax but when there with younger aged children it isn't possible to get to that area. Food at the evening buffer was over salted and all tasted the same, definitely not for us. Atmosphere in the eating area was like a canteen or eating in a shopping mall, We therefore spent the extra on eating out which was by far a more pleasurable eating experience. The "training" pool had 6 lengths, however 4 of which were taken up with a kids assault course from 11.00am until 6.00pm everyday, so people were unable to use it throughout the day for swimming lengths. We were not told at check-in that we could request to use this for length swimming before 11.00 and only discovered this through other people and was too late in our holiday by then. We received an e mail 3 days prior to our arrival advising us that you could not accommodate us for the first 2 nights of our holiday. So we had the hassle of checking in else where. To recompense us for our hassle, we were given an upgraded room and half board. Given that we eat only once in the evening and did not like it, we never benefitted much from this. We were not offered a taxi to take us and our luggage between the hotels. Given they were not a huge distance, however when you have luggage and 2 children under 12 and high temperatures to walk in, it was far enough. We however were just left to get in with it.

Points positifs: Good location and pool is nice.

Points négatifs: Room was not cleaned, discovered toenail on floor, other various debris in room in kitchen counter, floor, and on couch, as well as hair in shower. Asked them to clean it multiple times but only really got it partially cleaned. The staff was not helpful and offered no compensation for the issues. There was also an unpleasant odor about the room. They also have several rules/policies which are annoying: -only stock coffee pods at beginning of stay (must buy them on subsequent stays) -can only get a couple beach towels and only fresh ones on Monday, Wednesday, and Fridays from 10-12 -they keep the hot tub water at 33 C = 91 F, which is not very hot, defeating purpose of the hot tub (they also change water every few days, so it takes 1 day to heat up) -signs say dinner service should be attended in pants and shoes (at a beach resort??) In any case I would not stay again here since I assume there are other more accommodating hotels in the area that do a better job cleaning and with less policies which defeat the purpose of staying at a hotel or you could rent a house or apartment and get more bang for your buck (and it also would likely be more clean).

Points positifs: Variety of food in the all-inclusive, friendly and helpful staff. Great pools and territory overall.

Points négatifs: Strange that rooms are cleaned not every day

Points positifs: Piscine  « coin adulte » exceptionnelle

Points négatifs: Cet établissement est plus adapté aux couples avec petits enfants ...

Points positifs: Génial pour une famille: tout est fait pour que parents et enfants puissent profiter! Il y a une aire de jeux sur la terre ferme , une piscine avec plein de jeux d’eau, et même le resto buffet abrite une salle de jeux du coup les parents peuvent dîner sans se presser car les enfants s’amusent. Grand lit confortable, déco moderne, appartement très fonctionnel. Possibilité de laver / sécher son linge gratuitement à leur laverie ( il faut juste acheter la lessive en poudre) du coup on a évité les grosses lessives au retour de vacances. Et il y a des animations pour enfants en journée et en soirée. Bref, Super escale relax.

Points positifs: Everything. The hotel and its facilities are remarkable. The staff is so kind and friendly. It is the perfect hotel for spending time on a family holiday.

Points négatifs: Nothing

Points positifs: Perfect base for swim bike run

Points positifs: The room with a sea view was very beautiful, modern and clean. Towels smelled nicely. Free WiFi but you have to ask for a code at the reception otherwise nobody will offer it to you. At least the manager helped me to cancel my nights so I was able to run away.

Points négatifs: The staff is absolutely not welcoming. You won´t find a smile there. Just arrogant attitude and distant behaviour, trying to behave overally profesional that it hurts how forced it is. Dinner included of your price means only food not drinks so be aware that you have to pay extra every night. You can not take even an apple to your room from breakfast. Very rude tall waiter in his 50´s will make sure to tell you and stop you like a thief in front of everybody. There is a hole above the toilet (in the room) when it was windy, it started to jump and made a crazy noise. Since 7AM cleaning ladies started to move with furniture (especially heavy beds) and as they don´t have carpets in the rooms it was constant noise for about 3 hours. Nice beaches are very far away. I looked at like forty couples around me every night while sitting in the restaurant- completely nobody was smiling that´s how much heavy atmosphere there is.

Points positifs: Very friendly and flexible staff

Points négatifs: Everything was good

Points positifs: The breakfast was better than expected, lot of choices and fresh products. However, the coffee was disgusting. The room was clean and comfortable.

Points négatifs: The lady from the reception we had for our check in was not smiling and we did not feel welcome. The people working at the breakfast buffet were very helpful and kind.

Points positifs: Tout près de la plage san baulo et du centre de cette petite station.un arrêt du bus touristique pour alcudia à proximité. La chambre est grande avec un petit balcon,vue sur la mer ou sur la piscine au choix. Un court de tennis est dispononible. Les repas buffet sont variés et excellents. Le personnel est agréable et efficace Le parking hotel est petit mais il est facile de stationner dans la rue.

Points négatifs: Seul point negatif ,Il manque un frigo dans la chambre pour y mettre quelques boissons fraiches

Points positifs: Very good food

Points négatifs: Very short time for dinner. Just 90 minutes - the exact time was given at the reception and couldn't be changed. If within 30 minutes you were not on the dinner, the reception would call your room and remined you that your time for dinner is passing. no chance to select a table. it it chosen for you by the service staff.

Points positifs: A good, well-run hotel with clean rooms. Definitely the best hotel in our recent Mallorca stay. Good breakfast and dinner, with a good wine selection for a very affordable price (around 13€ per bottle for a very good wine) . I definitely recommend taking half board and staying in the hotel for dinner.

Points négatifs: The dinner times are very strict: once it ends at 21h, it is not even possible to just sit in the restaurant for another 15 minutes and quietly finish the wine, but one is literally asked to leave the room. This is a bit awkward.

Points positifs: Very clean Great breakfast and dinner. Good location, room was very well equipped and we had sea view.

Points négatifs: The WiFi is terrible, very low internet speed. Parking is limited to 10 places and you can not reserve a place. But there are parking places on small streets near the hotel.

Points positifs: La chambre était propre et confortable, tout comme le reste de l'hotel. Les services de chambre étaient au top. La chambre était nettoyée et les linges remplacés tous les jours.

Points négatifs: Le personnel a de la peine avec l'Anglais (pas de Français), ils parlent surtout Espagnol et Allemand (touristes majoritairement allemands). Nous n'avons pas trouvé le personnel très souriant/agréable, mais ils étaient attentifs à nos demandes et besoins. Le petit déjeuner était vraiment pas terrible (jus de fruits vraiment mauvais), mais on y trouvait quand même son compte. Les alentours de l'hotel ne sont pas très lumineux la nuit. Les bouteilles d'eau coûtent une fortune (comparé à l'extérieur) à l'hotel (plus de 2 euros 0.5L). Pas de minibar dans la chambre.

Points positifs: The balcony is absolutely breathtaking! We enjoyed the view very much, and it is perfect to view sunrise. room is very clean and comfort. Breakfast buffet with balanced choices. Nice pool to pass the most hot hours.

Points négatifs: Internet Wi-Fi not very stable, disconnect very often.

Points positifs: Chambre spacieuse avec balcon,restauration variée et de qualité

Points positifs: close to the beach. nice furnitured room with a beautiful view from the terrace (5th floor)

Points positifs: L'accueil la propreté les équipements Des salons et des chambres avec terrasse et vue mer. personnel sympathique. Les repas variés et très bien préparés . petit déjeuner très copieux.

Points négatifs: Rien tout était parfait

Points positifs: Big rooms, great for families, comfortable beds, amazing views, fresh omelet in the morning. Coffea

Points négatifs: Food. Was overcooked, not good quality, dry, tasted like a student made it with same herbs everyday.

Points positifs: Emplacement calme proche du centre

Points positifs: Très bon petit déjeuner et repas du soir de qualité. La situation de l'hôtel est parfaite: près de la plage. L'appartement vue sur la mer est appréciable. l'hôtel se situe un peu à l'écart du Centre est cela est bien car c'est très calme.

Points négatifs: Nous ne sommes pas satisfaits de la réservation car en arrivant l'hôtel était soit disant plein et nous avons été logés dans un autre hôtel à côté de celui-ci réservé . Hôtel de moins bonne qualité ….. nous avons dû y rester 2 jours ….

Points négatifs: The hotel charge me twice for the same amount . And the manager she said she doesn’t know , her excuse for any question was “ is not our fault “ . I had to cancel a trip to Paris because the money witch was taken the second time was scheduled for the trip to Paris( to pay) . I had to cancel because even when they admitted they took the money twice , the money which they said hey refunded they didn’t go yet in my account and when I ask how long take she answer she doesn’t know . So even we had a good and fair stay at the hotel to be charged £800 twice wasn’t a really good experience.

Points positifs: Everything: location, atmosphere, staff, cleanliness, comfor...

Points négatifs: Poor Wifi

Points positifs: Clean rooms and great food

Points négatifs: Too many noisy uncontrolled children.

Points positifs: We had perfect holidays. We love perfect lacation,friendly atmosphere. We’ll go back there.

Points négatifs: There were nothing we didn’t like.

Points positifs: Close to the beach and to the center of the town but still quiet and peaceful.

Points négatifs: A lot of rooms have lateral terrace sea view, not room sea view as advertised and shown on the photos. We found the hotel a bit overpriced for what it offered.

Points positifs: Oui

Points positifs: The location to the beech is excellent and the hotel is nice and quiet at night. The hotel is kept extremely clean and the breakfast is so fresh and there is plenty to choose from. The gym is also very good and worth a visit.

Points négatifs: The selection of beer in the bar needs to be looked at as there are only a couple of choices. We also asked for a late check out before we traveled and this was agreed, but on the day of departure we where told to leave the room early. Need to talk to their booking partner booking.com and make sure this doesn't happen to others.

Points positifs: The location and views from apartment

Points positifs: Le jacousi et sauna avec vue sur la piscine. Le petit déjeuner. La propreté de l hotel refait à neuf. La chambre (2 pièces ) immense pour 4 La proximité de la plage

Points négatifs: Les 2 canapés lits sont des banquettes un peu dur pour des adultes

Points positifs: The property was very clean and looked lovely! All staff was very helpful and friendly.

Points négatifs: First of all, this hotel should be for adults, but it contained a lot of children. The sauna and steam room wasn’t always working, pool water was cold. Any chance for snacks between meal. The pool bar was closed. The food was often cold in restaurant. To less activities in hotel.

Points positifs: La Suite Premium avec son jacuzzi sur la terrasse

Points négatifs: Quelques moustiques lors des activités de tir à l'arc

Points positifs: Super hôtel. Très beau et restaurant agréable. Bien situé à côté de la ville d'alcuidia

Points négatifs: La restauration.

Points positifs: Choix des repas toujours diversifié personnel agreable chambre propre et bien aménagée

Points négatifs: Douche tres glissante

Points positifs: Breakfasts and dinners were exellent. The hotel isn't exactly by the beach. You have to walk cca 10 minutes to the sea.

Points négatifs: We were there with friends to do some bike trips. They booked the hotel via the cycling company "Na cesty" and the price for a double room was half of our price. We booked it via booking.com !?

Points positifs: Good service all drinks good quality and food was great .. lots of Sun beds

Points négatifs: Bit loud on the morning keep fit music

Points positifs: Everything is very clean, the workers are super and the food delicious!!

Points négatifs: Everything was perfect for me

Points positifs: La décoration des chambres. Et la piscine très propre.

Points négatifs: Le cuisine du restaurant . ( trop de menthe )

Points positifs: Interior furnishings Comfortable bed Good choice of food Location

Points négatifs: Lack of evening entertainment Indoor pool not warm enough Advertised as adult only hotel however allow children in low season Unfortunately no slimline tonic for G&T

Points positifs: Literie - Décoration - Qualité des repas et des boissons - Amabilité de certain personnel

Points négatifs: Chambres petites et non insonorisées - Adult Only mensongé - Nettoyage des chambres et des tables du repas superficiel - Tolérance au bruit de certains clients - Amabilité de certain personnel

Points positifs: Very nice hotel

Points négatifs: Staff could have smiled more and went half board but they expect u to pay for drinks for dinner e.g water squash, Also the air conditioning was blowing out hot

Points positifs: The property was very clean and looked lovely!

Points négatifs: The staff were rude and very unhelpful! Food & drinks were not great. Memory foam bed was hard. Hotel looks beautiful but isn’t run very well!

Points positifs: Very close to the beach on foot. Spacious: the family room a had two separate independent bedrooms. Big shower.

Points négatifs: Average breakfast, room view on the highway, no complimentary water/refreshments in the room. Slow check out because there was only one receptionist at shift. Small parking space (5 cars max)

Points positifs: Loved everything about the hotel, pools gorgeous, lovely comfy sun beds and no stampede to get to them every morning either.

Points négatifs: Booked a suite, the hotel was advertised as having a pool, beach or mountain view, mine was of neighbouring hotels bins! However was moved to pool view when complained.

Points positifs: I booked the accommodation for my brother and his wife as my wedding gift to them. The communication with hotel staff was excellent therefore the whole process (booking, payment, arrival) was hassle-free which I really appreciated the most as I wanted everything to be perfect for the two of them. Since my brother stayed there, here is his full review of the hotel: I want to applaud the personal touch - my wife and I were on our honeymoon so they surprised us with a floral arrangement and a complimentary sparkling wine. Awesome! We had a lunch and dinner option included both as buffets (drinks extra) offering local specials with typical breakfast/dinner meals. The dinner was full course - an excellent choice of soups, salads, cold/hot appetizers, meat/fish main and ending with desserts. The best part was you could build your own dinner since everything was a buffet! The food was nothing short of excellent, the staff professional, helpful and polite. Awesome! Also, we had full access to spa and 25m swimming pool with 4 lanes. Both were kept very clean and well maintained, they were enjoyable to use, which we did daily. The spa has a Sauna and a massage pool, as well as cold showers - every day I had a routine - sauna first, then around 1km swimming and then back to the massage pool. Feeling refreshed every time before the dinner to replenish calories with a protein-fiber meal. Near the hotel there is a beach Playa de Muro which is a very wide sand beach that is just awesome! Absolutely visit if you are close.

Points positifs: The location is great, the suites are spacious, the amenities of the hotel are nice! Two cool pools, one only for adults. There was a variety in the food offered whether for breakfast or dinner. Most of it was yummy, but the coffee was super! Lovely café in front of the hotel for late afternoon or early evening drinks!

Points négatifs: The details in the rooms are not up to expectations, soap and shampoos and all these little things are like in a public shower, or a hostel, they are not personalized! No facial tissues in the room or the bathroom, no water bottles, etc... The restaurant is not cozy, it is cold and does not give a sense of up scale dining. You need to actually rent the safe box in your room! Weird for a four star hotel!! Only 8 parking spots on site for a 200+ rooms!

Points positifs: The location is excellent with plenty of bars and restaurants nearby, the beach is amazing, But also relaxing by the pool is equally fantastic

Points négatifs: The two single beds pushed together, not great for couples wanting a more romantic or intimate stay, the bed linen had a some small stains on it

Points positifs: Breakfast was great, the bed was very comfortable, but the room was a little bare and felt slightly used. Other than that things were great, great bar and pool restaurant, we hired bikes for the day, and the swimming pools were lovely.

Points négatifs: We didn't realize how touristy the area was!

Points positifs: Very clean , modern hotel with a good layout. Pools were lovely , and food service at the pool bar was really nice. Breakfast buffet was very nice , with a massive selection of food. Location was fine for the beach and local shops , perfect for a quiet family or couples holiday. Staff really friendly and helpful

Points négatifs: The location was fine for the beach nearby but quite a bit from alcudia itself. Room facilities a bit lacking , no iron or water/tea/coffee. The single beds move apart quite a lot and air conditioning in our room was very old fashioned and ineffective. Hours of the pool bar quite late opening and zero atmosphere in the lobby bar or at the pool overall

Points positifs: Très bel hôtel, Belles piscines, calmes début septembre. Personnel discret et efficace. Propreté des chambres.

Points négatifs: La moitié des équipements du spa ne fonctionnement pas : jacuzzi ne fait pas de bulles et n'est pas chauffé, le hammam ne fait pas de vapeur..c'est vraiment dommage. Le spa se résume en fait au sauna qui lui fonctionne.

Points positifs: Le petit déjeuner est top !!! L’espace piscine et la modernité de l’établissement

Points positifs: The hotel is neat and well-maintained, the stuff is very friendly, the swimming pools and the spa are nice, the pool bar serves good options during the lunch time.

Points négatifs: We didn't like the area: touristic, crowded, without any charm. The beach is not far but you have to cross 2 roads which isn't convenient, and you don't feel like you are one the seaside. The proposed meals for breakfast and dinner don't have any healthy options (vegetal milk, no-sugar, gluten free etc.), evrything is quite heavy and fat.

Points positifs: Excellent et très bel hôtel à proximité de la plage (moins de 100 mètres). Chambres spacieuses (suite de 56 mètres carrés). Personnel très professionnel et sympathique. Un très bon rapport qualité-prix. Le personnel était très gentil, que ce soit à la réception, au service, à la cuisine ainsi que les femmes de chambres. Nous avons eu la chance de pouvoir séjourner dans une chambre située au 5e étage (à ma demande lors de la réservation via booking). Nous avons beaucoup apprécié que ce souhait nous ait été accordé car les chambres du 5e étage ont été rénovées et sont donc très (plus) belles. Le buffet est diversifié et de très bonne qualité. Le complexe est très bien entretenu et le personnel y fait attention. Le Spa gratuit est également un gros plus car il est possible de se doucher même après avoir rendu la chambre lors du check-out. La location de vélos ainsi que les massages proposés ont également été appréciés (services payants). Juste en face de l'hôtel se trouve un arrêt de bus qui permet de rejoindre le port d'Alcúdia ou le centre en moins de 15 minutes. Deux piscines (dont une réservé pour les adultes). Je recommanderai cet hôtel dans tous les cas et si je retourne à Alcúdia j'y reviendrai certainement.

Points négatifs: Salle à manger / déjeuner un peu bruyante lorsqu'elle est complète (comme partout finalement). La climatisation qui se lance automatiquement dans la salle à manger / déjeuner était parfois un peu dérangeante car trop froide. Le personnel nous proposait par contre des tables qui ne donnaient pas directement sous une climatisation (si disponible). Nous entendions un peu le bruit des conduits d'aérations pendant la nuit étant donné que nous étions au dernier étage mais cela valait le coup vu la beauté des chambres au 5e étage. Ce ne sont que des détails qui n'ont pas retenu notre attention tant le reste était parfait.

Points positifs: The location was excellent, 5 min walking distance to the beach. 3 swimming pools and big bedrooms.

Points positifs: Love this place have some great memories there entertainment was brill with Alex his team are brilliant.

Points négatifs: Like the food to be more choice if I’m being picky

Points positifs: Great hotel, well maintained facilities with a well drilled teams who were all very helpful. The variety of the food buffet catered for all my needs. The Room was just what i requested, being disabled it had everything i needed.

Points positifs: Modern design spacious & well laid out. Adult only Sky bar was lovely. Staff very attentive. Cleanliness of rooms excellent with towels changed daily. Restaurant kept clean. Good variety of well cooked food- even continental breakfast available from 3am for very early departures! Pool area busy but size of pool could accommodate this and plenty of sun beds.

Points négatifs: A few more parasols around the pool would be useful. More staff required in the evening in the Sky bar to improve service levels .

Points positifs: I’d like to find one good point but even the coffee is bad. Oh yes, staff at the reception is friendly however It must have been a long season keeping smiling ;) Room & bathroom clean

Points négatifs: Too much family driven with young kids and babies (cries everyday...and night/fussy ). I should have watched it out before booking. I take this one on me. Poor WiFi signal in the room. Animation shows till late. Parking with only 10 places and occupied the hole time. You have to park on the streets nearby. Sorry but it was one of my worst stay in a 4*

Points positifs: Énormément de points positifs (Repas, cadre de vie, personnels, design, ambiance, ...)

Points négatifs: La qualité du lit (Un matelas à mon goût trop dure)

Points positifs: We have stayed in the hotel during 10 days. Location is good, we went to the sea near 5-10 minutes. We liked this place. Nice territory, swimming pools (for adults and children), our 5 years old daughter liked it so much. And separate praise for the restaurant! Great breakfasts, various foods. But you should remember that you will pay for a drinks during the diner. Rooms have a new furniture, everything was clean and comfortable.

Points négatifs: A few times we have a bad smell from the sewerage in our bathroom.(( We hope that administration of the hotel will take note to this problem because it influence for a impression of the hotel. A nearest beach is a very crowded and isn’t the best on Majorca.

Points positifs: Food very good but rather repetitive. Staff all very friendly and attentive. Very clean and nice decor. Mainly good facilities. Good entertainment staff

Points négatifs: Short of sunbeds and VERY short of parasols at poolsides especially at weekends, queues every morning for both. Really think there should also be poolside attendants on duty whilst pools are open.

Points positifs: Food was great, entertaining and suits fantastic!

Points négatifs: You can put nice music during the day at the pool, and after show programs. Also gym can be open at 7, so you have an hour before breakfast.

Points positifs: My stay was absolutely amazing - the location, food, facilities, room view (the room was upgraded for free for me) were superb! As I was arriving on my birthday, I got a bottle of champagne and a birthday card as presents from the hotel - it was super cute! I would like to thank the staff, namely, Evgenyi Busakov, Julia (a wonderful massage therapist, I highly recommend to visit her), Jentse and Aleksey who did their best to make sure that my stay was incredible! Will definitely come back when I am in Can Picafort!

Points positifs: Le personnel de l’hotel est à l’ecoute et très accueillant, les chambres sont comme sur les photos si ce n’est mieux avec une vue imprenable sur la mer. De plus les nombreuses activités possible (sport, espaces sensoriels ect.) ajoutent un petit plus !

Points positifs: The beds were really comfortable. The pool was amazing and very good to play with kids. The staff was kind and helpful.

Points négatifs: The room was not cleaned perfectly. The shower booth leaked. Pool was a bit crowded and needed to get really hurry everyday to get a sun beds. Breakfast started too late (8 am). The parking lot is too small so it was almost impossible to find a space there.

Points positifs: Very clean, free upgrade to juniour suite! Amazing service..

Points négatifs: Needs bigger pool ..very busy with school holidays!

Points positifs: Pool facilities were excellent for our kids, ages 5 and 6.

Points négatifs: The reception desk said nothing to us about the kids club at check in, with our two children! We found out about it 6 days into our 7 day stay. I followed up at the desk on that 6th day, and she said I should have downloaded their app, because that has all the information. (it was the same new girl that was there when we checked in) I did download the app, but could never get on because of the spotty wifi. Even using cellular data, pages just came up blank. She handed me the Entertainment itinerary, and I told her she should have given it to us at check in. She said they don't do that, I have to ask for it or go on the app. How am I supposed to know they even had it at the desk!? Didn't make sense I was supposed to ask. So our kids missed out on a lot. Also, the A/C didn't work well, so our room was always warm, especially at night. I told the front desk about that too, and she said there was nothing they could do about the a/c or wifi, that's just how it was.

Points positifs: Excellent facilities, with great entertainment for the family. The numerous pools meant you could find quieter spots if needed.

Points négatifs: The food had too much international cuisine. When in Spain, it would be great to have a better selection of Spanish food (rather than Italian, Chinese, Japanese....)

Points positifs: Amazing facilities and friendly staff, always happy to help and the cleaning service for the room was excellent!! Free towels for around the pool daily and room towels free too! The pool for the children was great and lots for little ones to do!

Points positifs: Location was really good, far enough away from the town but close enough to work to beach/ promenade in 10 minutes which was perfect. Although we don't have children I imagine this hotel would be perfect if you had a family, the amenities were excellent. Lots for kids to do, plenty of pool space, lifeguards on duty and plenty of activities throughout the day/ evening. Our room was quiet and the beds super comfie so no complaints there.

Points négatifs: It was an expensive stay, almost 900 euros for 5 nights, this did not include any meals (including breakfast). For a hotel at this price I had a few gripes: we had holes in our bed sheets, beds were not made every day and you could only change your pool towels x3 times per week, not great if you are using the pool every day.

Points positifs: Tout est fait pour le bonheur des petits et c'est un régal. Les piscines sont belles et nombreuses et celle avec toboggans est super. Le buffet est varié et plutôt bon.

Points négatifs: Le restaurant snack du midi est abominable... De la nourriture pire qu'un fast food !! Gros point noir. Les abords de la piscine ne sont pas nettoyés en journée et traînent gobelets et détritus toute la journée. Le service coffre fort est payant. Jamais vu pour un 4 étoiles ! L'entretien du mini golf est à refaire il manque plusieurs parties de gazon synthétique. La chambre doit faire l'objet de menues réparations (faïence de baignoire cassée, la porte du frigo ferme mal, taies d'oreillers tachees)

Points positifs: The staff, particularly in the kids club. Fantastic!!!!

Points négatifs: The rooms need updating

Points positifs: Everything!

Points positifs: Loved the bubble! So much fun to play on! All the adults were playing on it as much as the kids:) the rooms are very large and we were very comfortable. The manager was very kind and did as really helpful for our checkin process. Great places for the older and younger kids to play. The staff was excellent and very accommodating. The gentleman making eggs was so nice!

Points négatifs: Food was good but it could be better.

Points positifs: - Availability of different pool ambients for kids and adults - Though a family resort, still very suitable for couples looking for a quite retreat - Close (5 min drive) to an impressive beach (playa de Muro) - Food was fine, though some things could be improved as the wine brands availability - Complementary water upon arrival

Points négatifs: - The entertainment program for kids was poor and quite repetitive (we stayed in early September) - The mattress (main room) was quite confortable, though the one at the living rook is extremely firm - Lacked a simple sponge to wash the dishes - Towels are dated and old

Points positifs: Lovely staff. Very nice resort with lots of facilities well laid out. Loads of pools to choose from. We were self-catering but had either lunch or dinner most days in the buffet, which was good value for the range of food on offer. We were happy to dip in and out of it as suited us, but others may be happier with the all inclusive. The entertainment and facilities for kids is very good (with Yzzy the koala the star attraction!) and really makes the place along with the friendly staff.

Points négatifs: Daily charges each for a baby chair and cot is mean and opportunistic. The apartments were ok but pretty basic, with tiny kitchens not really suited for self-catering. Beds very soft, bad for the aul back. The volume of the music from daily and nightly entertainment meant that even if you weren't at it or interested you had no choice but to endure it.

Points positifs: Tous les repas étaient excellents. Une cuisine très variée et de qualité. Le Personnel était très accueillant, très sympathique et aux petits soins. Une équipe d'animation motivée pour mettre l'ambiance, sans être opressante. Les piscines spacieuses et belles comportaient de nombreux jeux très agréables pour les enfants. De nombreux jeux hors eau permettaient aussi de s'amuser quand nous nous montrions trop frileux vis à vis de l'eau! La chambre spacieuse était équipée d'un lit de grande taille et confortable ainsi que d'un canapé de même qualité. L'hôtel situé près de la mer offre la possibilité de se rendre à la plage rapidement à pieds.

Points positifs: Rooms were clean, lots of activities to entertain our two year old son. Food excellent with a lot of choice and daily changes.

Points positifs: The first day we arrived verry lately, the receptionist opened hotel restaurant for us so we could eat. He was very friendly, offered us even a bottle of wine. When we left the hotel at 5:30 am they offered us a breakfast. The employees were always ready to help and very polite. The food was very delicious. Every day something different. Professional chefs. Hotel is very clean, so are the rooms. The maids offered us a baby bath for our son, we found that very nice of her. Location of hotel is also very good, it’s only 5 minutes from the beach if you walk. The beach is very clean. To the city of Alcúdia 10 minutes with bus. It’s definitely a good place for families to stay. We lost our wallet in the floor, they found it and gave it back to us with all the money and cards, we were very impressed. The people staying in hotel were very normal and friendly, the same goes for the people around Alcúdia and playa de muro, recommenced for families. Hotel have very good backyard with pool, we were also having a lot of fun playing mini golf, pool and ping pong. We liked the idea of all inclusive hotel. Very impressed, better than expected! Definitely would come back. Miha, Barbara and Lars

Points positifs: - Location 1: Near the beach but at the same time far to don't hear the busy streets and night life. - Location 2: Close by the lake with the pool orientated to the sunset (this was the reason to choose this hotel, all others have no sun at the end of the afternoon at the pool). - Food: Good diversity at Breakfast, Lunch and Dinner, with healthy options, included for someone that is vegetarian. - Clean: the room was cleaned every days, included the change of towels (sometimes 2 days is ok to change towels) - Staff: Everybody was very nice and attentive. This is a 3 star hotel, with a familiar feeling.

Points négatifs: - Food: an hotel with All-Inclusive can't have 3 schedule meals. If you wan't to eat something at middle of the morning or afternoon you need to go to supermarket. (little snacks, yogurts and fruits should be provided all day) - Drinks: an hotel with All-Inclusive can't have some paid drinks. That is misleading advertising. Included the juices at the machine, seems to be a syrup mixed with water. (asking for quality is not a high demanding on this) - Hotel: being included in a hotel group, should be easier to update the hotel accommodations, coming out of the 90s aspect, providing isolating room door and fixing minor problems, as a loose stair floor marble, cracks around the room door, etc. (this is a easy maintenance service) - Animation 1: choosing an Spanish island to relax and understanding that English is the principal language in the world, none of this language are used in the animation. First is always the german, which nobody can understand (unless you leave in Germany or related country). Bringing the german language to the German people that are staying in more quantity in the hotel, don't give the universality that the world needs, just make that they feel at home and others seems to be a third class of guests (ignored guests). - Animation 2: music after 23h, until 24h. As indicated in the hotel rules, after 23h is not allowed noise. For what is a counter-census as the hotel animation haves music until later in the night, to please guests that enjoy later nights. (Disco should be the option, not the Hotel trying to make it as a business to sell more "Paid Drinks", the ones that are not included). - Animation 3: The blond guy could be a nice, sometimes we were embarrassed by the figures that he made, singing all the time, with no organization in the animation, with a lot dead times, fixing something. Music loud in the morning, after 10h. Music loud in the afternoon, after 15h.

Points positifs: The Staffs are very polite and friendly, always helped. Breakfast and lunch are good. Swimming pool area is clean and comfortable. And the most important, the beach is amazing!!!!! Very beautiful, clean, with no wind, water is crystal clear. Perfect for families.

Points négatifs: For a 3 start hotel is a good hotel. But the rate in booking.com is a bit too much. 8.9 (excellent) definitely is too much. It's a bad hotel but you can't put into same level than a 4 or even 5 star hotel. Please, change the animation team. Better to no have any show than present a very poor quality one. The man (blond German guy) responsible for this area should NEVER sing or perform. It was ashamed. I could see a lot of guesses laughing and complaining, felling sorry for him. Especially at karaoke night, but all others nights too. Even the Elvis show was not good. To be honest, the night with Spanish traditional dance was pretty good. Usually when you visit a country you want to know more about the local culture, so no Elvis, no Brazilian samba and please NO KARAOKE!!!!! The karaoke night made me and my wife go earlier to bed. The all-include package offers poor quality of drinks. The goods ones you must pay. The dinner could be better. Breakfast and lunch was good, but dinner should have better options. Again, for 3 start hotel worth it but don't get too excited.

Points positifs: Very clean, nice staff, good varied food, plenty of room round the pool, plenty of on-street parking, quiet area.

Points négatifs: The beds.

Points positifs: Hôtel de taille raisonnable bien situé au bord d'un étang et à 8 mn à pied de la très belle plage animée de Muro Les chambres sont plutôt petites mais avec un beau balcon et une salle de bain moderne. Nous avions vue sur le lac ce qui est un plus. La nourriture est excellente et variée, L'option all inclusive offre un large choix de boissons très suffisant. Il n'y a quasiment pas d'attente pour être servi au bar. Le personnel est de plus très sympathique et serviable. Les transats autour de la piscine sont en nombre suffisant et les clients ne déposent pas leur serviettes dès le matin comme on peut le voir dans beaucoup d'hôtels. Le wifi est excellent dans l'ensemble de l'hôtel.

Points négatifs: L''insonorisation entre chambres est très mauvaise et il manque une place pour les bagages dans la chambre. Il y avait beaucoup de jeunes couples avec des bébés, ce qui nous a surpris pour la période de début septembre. Les parents manquent souvent de savoir vivre en laissant trop souvent les bébés pleurer et crier au restaurant ou au bar. A part les quelques soirées organisées avec des groupes de musique ou danseurs, l'animation au quotidien n'est pas très bonne et à parfois à la limite du professionnel. Il y avait très peu de français à l'hôtel, la clientèle étant majoritairement allemande

Points positifs: Emplacement. Personnel.

Points négatifs: Hôtel simple, un peu vieillissant, mais le personnel et accueil fait que l'on oublie. Certains transat sont à changer, la literie aussi. Animations à revoir. Sinon hôtel calme et bien placé. Je le recommande pour petit séjour.

Points positifs: All rooms were very clean and the food was great

Points négatifs: The pool was too cold

Points positifs: We liked the hotel's position, pretty close to the beach. The room was clean and each day we received clean towels, and they were cleaning the room also daily (usually in the morning). The food was ok, it can be improved to be of more quality. Was nice that each day we had new food at lunch and dinner (beside the regular and various types of food). The restaurant was clean. There are also various types of food to choose for small children. We could borrow towels from the hotel to go to the beach, but if we wanted to change them we had to pay 1 EUR/towel. Only on Saturdays you can change them for free.

Points négatifs: We didn't like the noise and music coming from the vis-a-vis hotel, where each day the music was playing super loud until 11 PM (our room had view to this hotel). The hours for breakfast and lunch were to tight. The room is smaller than it shows in the pictures.

Points positifs: Super personnel très très sympathique par contre je regrette qu on ne puisse pas déjeuner à l extérieur

Points négatifs: La climatisation trop puissante et le fait de prendre les repas à l’inter

Points positifs: Everything was great. It is a family friendly hotel.

Points positifs: Personnel vraiment accueillant et aux petits soins

Points négatifs: la nourriture au restaurant n'est pas pas extraordinaire... Et les chambres ne sont pas très bien insonorisées (on s'en rend vite compte avec un couple à côté)

Points positifs: nice balcony and bathroom (5th floor overlooking the floor)

Points négatifs: plates in the restaurant were always dirty from the bottom side

Points positifs: Very family friendly. Quite and lively at the same time

Points négatifs: The tv screen fixed on the wall over the crib was not safe!!! That’s the main thing. Pictures of the rooms on the web site are over selling. All the other are Minor things which I will list here to help offering better service. Extra efforts could be done to help guest by providing support with: - umbrella in case of rain - cleaning time where requested - massages and other services when requested - check in time - transfer to airport First answer was always no, we don’t have it. I would also recommend to extend time for dinner, very early and short.

Points positifs: The fact that the hotel is next to the beach Everything in can picafort is in like 10m walk radius Different food on every day for a week, they were all delicious Bar contains a large variety of drinks, almost everything included in all inclusive Staff is very friendly, especially at the bar!

Points négatifs: The fact that english is not the priority language they speak, so sometimes its hard to make them understand what you want They wont wash the dishes in the apartman type rooms. But thats might be a separated incident and wasnt too frustrating either... The all inclusive service is so good that we barely found a chance to try out some restaurants :p

Points positifs: Hotel à taille humaine, très convivial, très propre et les repas ecxellents

Points négatifs: La taille de la piscine et le panel de boisson en all inclus est un peu limité

Points positifs: Large selection of great food. Quiet room.

Points positifs: We repeated, and was what we expected

Points négatifs: The lunch and dinner schedules... too short and do not take into consideration spanish travelers

Points positifs: Location close to beach and restaurants was great. Plenty of free street side parking nearby. Room was generally clean except for incident mentioned.

Points négatifs: stayed in a suite, assigned a room pool side on the 1st floor (same level as pool), view was just of the pool and people sunbathing right next to the window so had no privacy if we opened the curtains making the balcony useless. Noise from the grupotel hotel next doors entertainment night was awful, went on far too late, out of tune singing, kept our 4 yeard old daughter awake til nearly midnight. Food in the all inclusive buffet was terrible, ate out every day after the first one. Plumbing for entire first floor backed up on one night and sent brown water out of the shower drain and flooded it for a couple of hours. the staff cleaned most rooms along the corridor after it was fixed, but missed ours, after that was a power cut that knocked out the air con. First time in my life that I had to pay 15 euros to use the in-room safe. Is that really a thing? Had to do it since our room was easily accessible to anyone by the pool. Room was badly equipped, bare minimum utensils in the kitchen, not even a bottle opener or corkscrew. Bathroom only provided soap, shower caps and 1 bottle of multi use shampoo body wash that was really greasy. First day had to go to the local shop to spend money to buy real shampoo and conditioner, washing up liquid, corkscrew etc. Room for 4 people, provided with only 2 chairs at the table... Could hear doors opening, and whoever was upstairs moving around....very little noise insulation. Wait staff member dropped an empty glass at my feet which shattered all over me and our daughter sat on the floor nearby one evening, no word of apology, just glared at me like it was my fault somehow, did a poor job of cleaning it up despite barefoot children nearby and I was left to pick up the last few small pieces after he left to make sure nobody got hurt.

Points positifs: Buffet for breakfast lunch and dinner

Points négatifs: Not enough furniture in the bathroom

Points positifs: Staff were lovely. Bar and restaurant need a bit of upgrading

Points négatifs: Ambience

Points positifs: Propreté de l'hôtel Personnel serviable et Sympathique Hôtel recent et moderne, de belle facture

Points négatifs: Buffet de très petite qualité Fuite de la climatisation Douche bouchée Prix global cher pour une qualité à parfaire Au milieu d'une zone touristique peu agréable, peu de sites culturel autour

Points positifs: Nice modern decor and style Good food although you didn’t get to experience much Spanish food.

Points négatifs: No staff could speak any English which was frustrating. The hotel was basically only German and didn’t feel like you got a sense for the local food or culture. I wouldn’t recommend it if you aren’t German. Also, no proper wine by the glass served as an option (you can’t even pay a supplement).

Points positifs: Clean, bright, spacious, modern air conditioned apartment. Beautiful view of the pool and sea from the balcony. Good quality food selection, catering for many tastes. Wonderful pool and easy access to beach. Difficult to fault it - we had a totally relaxing holiday.

Points négatifs: Meal times were a little odd, 8.30pm a little too early to finish dinner, particularly in the summer heat. Staff were not that friendly or helpful. Outdoor pool closed at 6pm, which again felt too early.

Points positifs: Very friendly staff! Tasty food and nice beach.

Points positifs: The room was lovely with very spacious balcony the spa was amazing the Scottish shower is the best one ever!! The pools are gorgeous I loved lying next to the waterfall for the relaxing sounds. Short walk to resort and beach. Very good value for what I paid. I would definitely recommend and return.

Points négatifs: The staff were not very friendly except for one smiley happy girl at breakfast (they work so hard in that buffet God love them) my first time at the bar they were arguing and served me while giving out to each other never even acknowledged me! Compared to the last hotel I was at the staff here are not happy and need to cheer up! I would not go half board again the food was bland and the stress of people rushing for food quite rude and the noise!! Please sort out your coffee it was the worst I ever tasted! No water in room no mini bar.

Points positifs: The hotel has great outdoor facilities that are perfect for families with kids. Many different pools, a playground and a relaxed atmosphere overall. The pool/outdoor area behind the hotel is huge and there are no rivalries about beach chairs as in many places, which was a big plus for us. The beach of Can Picafort also is super close and just perfect. Not overcrowded in late August.

Points négatifs: The food is generally good and many dishes are very tasty. Occasionally, however, we discovered something that didn't seem fresh, both at breakfast and dinner. There are also some issues with undercooked meat handed out at dinner. This could (and should) easily be improved by granting the meat on the grill the necessary time to cook.

Points positifs: Staff very friendly and helpful, diversity of food with good quality, clean room, good options among facilities.

Points négatifs: The facilities such as spa, gym and pool close too early. So after a day on the beach you can not enjoy these facilities after 7pm which is very disappointing.

Points positifs: Amazing food and nice stuff

Points négatifs: Dinner end too early. It is not nice to leave the beach early because at 21:00 the dinner it's already finished

Points positifs: Just across the street from many food options. Beach also a 5-7min walk away. Great breakfast options. Big pool with sufficient sun beds despite the huge number of guests. Breakfast was busy but the staff seems to handle the turnover and volume really well.

Points négatifs: You were not allowed to change your beach towels everyday. Only designated day and times.

Points positifs: The apartments were very large and comfortable. The staff were very friendly and helpful.

Points négatifs: Lack of double bed. Lack of low height pillows. There were some raised pillars in the room that had the same tile color as the floor, making them invisible to the eye. Both me and my partner hit our feet more than 10 times during our stay. This is a health hazard and needs to be addressed.

Points positifs: Parfait établissement en famille. Activités si souhaitées mais tout en pouvant bénéficier de plusieurs endroits calmes sans le bruit des animations comme dans certains clubs. Plusieurs jolies piscines dont 3 pour enfants (2 extérieures dont 1 avec toboggans et 1 intérieure) Il y a même un mini club à partir de 3ans (que nous n’avons pas pu tester) et des jeux extérieurs (toboggans, balançoire...) très appréciés par notre fille. Salle de fitness grande et appréciable. SPA avec piscine intérieure non testés. Le choix et la qualité du petit déjeuner étaient vraiment top. L’appartement que nous avions donnait côté jardin, jolie vue de ce fait, sachez qu’il y en a qui donnent côté mer, chose que je ne savais pas avant de réserver. Grande surface dans l’appartement avec une grande chambre et un vrai lit pour notre fille dans le salon. Grand balcon. Emplacement de l’hôtel idéal avec plein de commerces à proximité et la plage à moins de 10min à pieds. (Attention cependant transats et parasols payants à la plage)

Points négatifs: La propreté laissait parfois à désirer dans les piscines et les transats mériteraient quelques jets d’eau le soir ou le matin pour enlever les nombreuses fiantes de pigeons. Des grands endroits autour de la piscine manquaient d’herbe, de ce fait nous marchions dans la terre avant d’accéder à la piscine. Ce qui aide pas à la propreté de la piscine... Un détail : les animations étaient toutes en allemand ou anglais, les animateurs ne parlaient que ces langues là également (sans doute espagnol aussi) ce qui nous a freinés pour laisser notre fille au mini club. Le français aurait été apprécié. Le restaurant/snack du midi était vraiment mauvais, tant au niveau de la nourriture servie que du temps d’attente beaucoup trop long. Je ne le vous conseille pas du tout !! La seule chose positive étant son emplacement et l’amabilité des serveurs. Il y a tellement de bons restaurants en sortant à 5min à pieds de l’hôtel.

Points positifs: Near the beach, clean, nice staff

Points négatifs: Uncomfortable beds

Points positifs: Beaucoup de choix sur le petit déjeuné très appréciable

Points négatifs: Un drap était taché, il n’a pas été changé de la semaine

Points positifs: Rooms with new interior, tasty food.

Points négatifs: 1) We payed extra for room with sea view but actually, it was garden view. (it doesn't make sense to take this option in this hotel!) 2) We have problems with air conditioner, it was colder when we open our window. We need to ask stuff twice to get some result. 3) It is 4 star hotel but we didn't get even one bottle of "welcome" water. 4) Strongbox is not included in room price, i was sure that it would be for 200euro per day. 5) Beach towels can be change just 3 times per week. 6) We were first time in Mallorca and surprise for us was evening dress code in restaurant. Nobody send us any information about that and i got with me just shorts. Stuff in restaurant ask me to take black pants in reception. I looks like an idiot with long black pants and flip flops. The weird was that women were allowed to where what they want, some were dressed even in super short pants that look like panties. I guess that hotel must send this information at least as email.

Points positifs: Great outdoor area. Great swimmingpool. Very nice view from the terrace at the top floor.

Points négatifs: Cleaning of utensils was really bad. We made several complaints but nothing improved. We got the money back for the 1/2-pension, but not a pleasant experience.

Points positifs: Bien placé, propre, le petit dej’ est sensationnel ! Dommage qu’on ait pas eu de vrai lit double

Points positifs: Breakfast has different types of choices of food, savoury and sweet, you won't be disappointed with the quality of it. The quality of the food is absolutely fantastic and the dining area has plenty of seats, indoor and outdoor( why not having breakfast under the sun?) I also had dinner and I was very pleased, again with the quality of the food and the different choices( VG, fish or meat) - excellent! The rooms are spacious and bright, quiet at night! Beds are very comfy. The staff of the hotel is very friendly and approachable. There is also some entertainment at night and good music if you feel like hanging around the hotel. The swimming pool area is great, clean, spacious and private, which makes you feel in your little corner of paradise. Via the Reception staff you can have your airport shuttle arranged in advance for the days you're travelling, absolutely a must! I'm not a smoker, there is a smokers' area with a magnificent view of the sea.

Points négatifs: I am very pleased with my stay in all its aspects! I would suggest having a bathrobe in the rooms, for when using the sauna and the swimming pool area, that would add an extra point to the relaxing feel you are getting whilst at the facilities.

Points positifs: The close location to the beach

Points négatifs: The fact that the first room did not have access to internet Also the breakfasts were very repetitive The evening meals were different themed nights so they catered for all nationalities

Points positifs: Location, very very kind staff, we arrived at late night, and the man at reception gave us some food

Points négatifs: Furniture in rooms are quite old fashioned, very low level of english language of the staff, but they really tried their best

Points positifs: La piscine , l'emplacement de l hotel direct front de mer et la vue sur la baie!

Points négatifs: La promiscuité de la salle de restauration.

Points positifs: Food was all excellent. Staff were all very friendly. Hotel was very clean and light.

Points négatifs: More chairs/sunbeds around the pool.

Points positifs: Hotel was very clean...staff were very friendly....good variety of food....

Points négatifs: air conditioning in the room left a lot to be desired and the pool situation was less than comfortable with both pool and jacuzzi being of an extremely cold temperature.

Points positifs: Très bien placé et personnel très sympathique et souriant

Points positifs: Friendly staff. Good quality, varied menu.

Points négatifs: Beds not properly made. Toiletries not replenished.

Points positifs: Breakfast and dinner were very good value for money. The choice of dishes was diverse for both and dinner was based on a different theme every night. Light entertainment was provided most evenings.

Points négatifs: The fact that the room safe and the fridge were not included in the cost of the room per night in a hotel of that calibe

Points positifs: Before we arrive our flight was delayed so I emailed the hotel and I received a good response back. When we arrived we went straight in for breakfast and finished checking in after breakfast. The choice was amazing and really tasty. Our hotel room had a good sized fridge and and 3 bottles of water in it. This was most welcome as it was 35 degrees outside. We were given a large balcony with an amazing side view overlooking the beautiful beach and promenade. When you walk on the soft sand beach into the sea you can walk out for a good few minutes without it getting too deep right way and it is a really clear turquoise blue. It is fabulous for young and old! Our 16 year old was with us and another comfy bed was already in the room. The beds were really comfy. In the bathroom in our welcome pack there was a spare toothbrush and paste, a shaving set and a pack with cotton wool pads and buds in it. I thought this was really thoughtful. All of the staff from reception, housekeeping and waiters could not do enough for you and were really friendly.

Points négatifs: There was nothing to fault really if anything if you really wanted to pick fault it would be to have a small jug of milk to take to your table for each person getting a cup of tea from the hot water machine instead of putting your milk in right away from a big jug.

Points positifs: Allowed to check in early, offered a welcome glass of champagne, the very comfortable bed and terrace with a great view of the sea and the buffet breakfast was amazing

Points négatifs: Maybe tea/coffee making facility in the room? I'm Irish and love a cup of tea haha!

Points positifs: Immaculately clean, lovely staff.

Points négatifs: Not enough sun beds

Points positifs: The hotel was great, the breakfast was delicious but the icing of the cake was the staff. They were so nice and helpful. A special thank to Thomeu, who made our stay even more memorable !

Points négatifs: The pans were not great for cooking and it would have been nice to have a small kit with oil, salt and pepper.

Points positifs: Le personnel très à l’écoute... les petits déjeuners excellents

Points négatifs: La literie ...et la trop grande fraîcheur de la climatisation et surtout un énorme problème d insonorisation entre les chambres entre elles mais aussi avec l extérieur

Points positifs: Propreté des chambres, chambre équipée d'une kitchenette : très appréciable.

Points positifs: Crew Breakfast Swimming pool

Points négatifs: Music festival next to the hotel. Loud music until 5 a.m. Screaming kids behind the door every morning

Points positifs: le petit déjeuner était très copieux et très varié. L'établissement est très joli et très ombragé. Belle piscine. Personnel très agréable et toujours souriant.

Points négatifs: Dommage que rien ne soit traduit en Français. Il manque des rideaux ocultants dans les chambres.

Points positifs: Petit hôtel sympathique où nous avons séjourné pendant une semaine. Un très bon accueil de la part du jeune homme qui nous a reçu, avec un français irréprochable et surtout d'excellent conseil pour nous indiquer les lieux à visiter (spoiler alert : le marché d'Alcudia le dimanche matin, magnifique village cerné par un rempart et aux allures de petites villes provençales ; pour les amateurs d'archéologie comme moi, il y a également le site de Pollentia en dehors des remparts, avec les vestiges de la ville romaine) mais aussi les restaurants ou bars de Can Picafort qui méritent le détour, notamment le Baracuda où vous pourrez siroter des cocktails à prix canon ! Concernant la chambre, tout était conforme à la description donc parfait. Quant aux repas, nous avons pris la demi-pension. Pour le petit-déjeuner, rien à dire, un buffet avec de quoi régaler tout le monde : des céréales, du pain, des viennoiseries, du chaud avec oeufs, bacon, etc. Par contre, pour le repas du soir bémol de notre séjour pour le coup... Bon mais rien de très fabuleux et surtout pas une grande diversité d'un soir à l'autre et la présentation mériteraient aussi un petit effort, cela fait un peu cantine...

Points négatifs: Par contre, pour le repas du soir bémol de notre séjour pour le coup... Bon mais rien de très fabuleux et surtout pas une grande diversité d'un soir à l'autre : toujours une viande, un poisson et des pizzas, avec en accompagnement du riz, des pâtes, et des pommes de terre, et enfin une soupe, des salades, des fromages et des desserts, peu variés et surtout les mêmes plusieurs soirs de suite. Nous avons été déçus car nous aurions apprécié découvrir des plats locaux mais l'hôtel favorise des plats qui plaisent à la clientèle majoritaire : les allemands. Nous avons eu en dessert du Strudel, bon mais pas très local... C'est dommage ! Surtout que nous avons découvert la cuisine majorquine lors de nos excursions et elle est superbe, elle serait donc à mettre en avant ! La présentation mériteraient aussi un petit effort, cela fait un peu cantine...

Points positifs: The staffs of the hotel were extremely friendly and responsive. All the suggestions that they gave about this island were proven to be excellent (restaurants, beaches, public transportations, etc.) The relaxing atmosphere of the property made our stay romantic and comfortable.

Points négatifs: Two separate beds being put together to make a "one-bed room".

Points positifs: Hotel is very nice and comfortable. A special for family. Meny toys for children near to swimming pool wher can play and enjoy they day. Walking distance to the beach about 10min. The forest wiew is amazing from balcony. Special I really love swimming poolside.

Points négatifs: Very noise grasshopper:) but nothing you can do:) Very dark in room you have to use light all day around. And meny, meny ants in bathroom. When I back home I have open my lagage and event i brougt some ants in London with my clothes.

Points positifs: Studio mignon avec les équipements basiques dans la cuisine pour être indépendant.Petit déjeuner génial

Points négatifs: Quelques moustiques qui ont un peu gâché l’utilisation de la terrasse le soir

Points positifs: Hotel parfait, le personnel est très agréable et disponible, le petit déjeuner très bon. Le cadre est très agréable.

Points positifs: Très bon accueil dans cet hôtel. La restauration est bonne et le petit déjeuner excellent. La piscine est grande avec peu de monde début septembre. Le bruit de la route est bien présent par contre, y compris dans les logements si le balcon est ouvert. Si vous voulez du calme, il faut prendre un appartement avec vue sur forêt, là c'est nickel !

Points négatifs: La literie ! Beaucoup trop dure à notre goût avec mal de dos au réveil. Le bruit de la route, même le soir. Les fourmis un peu partout !

Points positifs: L’accueil en français. Personnel sympathique. Hôtel typique, très propre. Studio spacieux pour 2 personnes.

Points négatifs: Nous étions côté rue donc très bruyant car beaucoup de circulation. Impossible de rester sur la terrasse. Ou de dormir fenêtre ouverte. Le restaurant de qualité médiocre au dîner, cuisine très grasse sans saveur. Souvent trop salée. Petit déjeuner correct. La salle de restaurant trop froide à cause de la climatisation.