|Distance jusqu’au centre-ville||9,0 km|
|Aéroport le plus proche||Cancún|
|Distance jusqu’à l’aéroport||17,5 km|
Les serviettes ne sont pas changés parfois
L'emplacement, l'emplacement, l'emplacement! J'ai adoré le front de mer, la vue, le service. Hugo, notre serveur était sympa et fait les meilleurs mojito ! Je vous le recommande
Le bruit de boîte
La plage était magnifique. Le personnel travaillait dur et sont aimables
J'ai dû changer de chambre en raison de problèmes wi-fi. Aucune aide accordée. douche était cassée. Les murs sont très minces.
La vue était fantastique !! Le personnel était très aimable et on a pas eu de problèmes pour demander une chambre différente.
Le bruit dû au club juste à côté, mais j'ai visité durant les vacances du printemps, donc c'est peut-être plus bruyant que d'habitude.
Hôtel dégoûtant- le pire à Cancun, et de loin.
Rien, un vrai trou
Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
Beautiful beach not beautiful hotel
The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.
Right on beach!
Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.
Good first night in Cancun
The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.
Beautiful resort, not so friendly staff
We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.
We didn't like the staff who were extremely rude on the phone and claimed that my friend and myself were liars. They called the room claiming that me and my friend were random girls that our friends had snuck into their room, when in reality we are all friends and had planned the trip together. They did not need to threaten to kick us out. My friend and myself had wrist bands to be at the resort. That was completely uncalled for.
En choisissant Krystal Cancun à Cancún (Zona Hotelera), vous serez à 4 min en voiture de La Isla (centre commercial) et à 7 min de Cancun Interactive Aquarium. Les équipements et services proposés incluent un centre d'affaires, des journaux gratuits dans le hall et un service de nettoyage à sec / blanchisserie. Un parking avec voiturier est disponible dans l'enceinte de l'établissement.
Basé sur 5 616 avis
Les politiques varient selon le type de chambre et le fournisseur.
|Playa Del Carmen||66,8 km|