Hôtels près de Old Exchange & Provost Dungeon - Charleston

Points négatifs: The room and lobby/bar seating is the most uncomfortable furniture I've ever sat in! The chairs are not made for people.

Points positifs: Loved this hotel. Its beautiful. The rooms are spacious with comfy beds, highly appointed bath, and friendly, attentive staff. Cant wait to stay there again. Our new favorite Charleston hotel!

Points positifs: Amenities, location, staff, room was amazing and clean. So much offered for the money you’re paying. Very comfortable place. Free snacks!

Points négatifs: Nothing. It was great.

Points positifs: Location was great.

Points négatifs: Butler service was not very friendly.

Points positifs: Loved the butler service and chocolates at turn down. Excellent location. The water and mints in lobby nice touch. Cole at the front desk was professional and very helpful !

Points négatifs: The price for the property is very high but location must drive this because it’s by the market!

Points positifs: Everybody was so incredibly friendly. I loved the butlers and the complimentary drink at check in was a really nice touch. The location was great. Loved the heated towel rack!!

Points négatifs: Nothing, it was fabulous!

Points positifs: All the staff were very friendly and helpful. The room was very clean and comfortable. It was a very pleasant stay.

Points positifs: Cadre, Accueil, qualité de la chambre

Points négatifs: Petit déjeuner en chambre uniquement avec un choix limité, c'est dommage pour un tel établissement. En particulier impossible d'avoir des œufs et bacon par exemple.

Points positifs: Excellent staff and a beautiful hotel. The location is excellent and everything goes within walking distance.

Points négatifs: There was some construction around the hotel but that was out of their control

Points positifs: Location and design. Attentive staff.

Points positifs: The butler service! The staff was amazing.

Points négatifs: I think they could use some better cleaners. There were a lot of fingerprints and handprints. In the elevator / bathroom doors /entry doors.

Points positifs: Nice bar and room was generally nice. Staff are attentive.

Points négatifs: Substantially overpriced. Paid $--- for room that isn't worth more than $---. Room a bit shabby walls need painting, carpet stained in places. Sheets on bed poor quality for such an expensive hotel.

Points positifs: Le personnel était très bien et l'hôtel était propre.

Points négatifs: J'aurais aimé qu'il y ait du café dans la chambre. Il n'y avait pas d'endroit où prendre une simple tasse de café.

Points positifs: Greeted with rose water cold towels and hibiscus tea upon checking in.

Points négatifs: Was told their roof top bar was packed and standing room only. Said this was okay and when we got up there it was pretty empty and there were palmetto bugs (cockroaches) running on the ground.

Points positifs: location, night turn down...

Points négatifs: just not a five star, good people, etc.

Points positifs: The beds were very comfortable and the hotel has a very nice refined boutique feel. I like the front drive experience and the little touches that add value such as complimentary coffee and spiced cider/cookies in the evening. The shop in the lobby is also a great experience with some great local items.

Points négatifs: I didn’t like the In Room Dining menu - extremely limited selection and hardly any options for vegan/vegetarian diets or people with a gluten allergy. The hotel should consider improving the menu. The same goes for the restaurant, Harrieta - lots of dairy, meat and fried options. Should consider adding healthier vegetarian options.

Points positifs: The ambiance

Points négatifs: Nope

Points positifs: The bed was comfortable, good location, clean bathroom. The valet guys were so nice and friendly. They have a hotel car that they offer to guests.

Points négatifs: We returned from dinner Sunday night and it smelled like sewage when we walked into the lobby. We got to our room and it also smelled like sewage. The guy said he could bring an air freshener to our room but that wouldnt have helped and he blamed it on outside. When we walked in the lobby there was a huge towel area with a mop bin catching water. This isnt the first issue we have had. They didn’t replenish our soap, mini bar drinks or lotion, they did take it away though and not restock. When we called to request it was difficult to get thru to the front desk and they were very annoyed with us and short. The room service has also been wrong both times and the food below par, cold, sloppy, missing condiments, and both times we ended up not eating 3/4 of it due to that. But it was expensive. Customer service was not what we expected :-(. We travel constantly and stay in many hotels and are disappointed by our experience. It added an unnecessary stress to our vacation. Won’t be back.

Points positifs: Amazing mid century decor, everything was top from room, service, amenities, ambience!

Points positifs: Les chambres, le roof top, l’intérieur de l’hôtel, sa localisation, le personnel, la possibilité d’être déposé en voiture n’importe où sans supplément (hormis le tip bien sûr).

Points négatifs: Pour trouver quelque chose, l’aspect extérieur mais surtout nous n’avons pas aimé devoir quitter cet hôtel!!

Points positifs: Great location with Upper King becoming such a great restaurant area

Points négatifs: No

Points négatifs: Breakfast and service at the restaurant were terrible but the hotel was great overall.

Points positifs: Fabulous hotel in a great location with 5 Star service. The rooms are very nice but the customer service is amazing. The concierge, lobby staff, drivers and housekeeping exceeded our expectations and made our stay in Charleston perfect.

Points positifs: The valet staff are outstanding! Give them all a raise. They were so helpful and thoughtful. They made our stay.

Points négatifs: Room service charges

Points positifs: Great location. Amenities nice.

Points négatifs: I think $36 additional p/n for parking is a bit much, especially when you can see your car parked 10 ft away. Most staff went out of their way to be friendly...1 concierge was efficient but not very personable....guess anyone can have a bad day.

Points positifs: Très bien situé. Personnel sympa. Grandes chambres. Le bar sur le toit était un endroit charmant pour prendre un verre en fin d'après-midi et admirer le coucher du soleil sur charleston.

Points négatifs: La première chambre dans laquelle nous sommes arrivés était crasseuse et donnait sur un parking. La chambre était horrible mais l'hôtel nous a rapidement déplacé dans une chambre bien meilleure. Pour le prix que nous avons payé pour notre chambre, la première chambre ne devrait pas nous avoir été donnée. Une chambre inférieure pour un hôtel supérieur.

Points positifs: J'ai beaucoup apprécié le service de préparation du lit chaque soir.

Points positifs: Très bel hôtel, très bien situé et excellent service ! Je reviendrai, c'est sûr !

Points positifs: View from our room was outstanding.

Points négatifs: Pool was small and crowed. Not enough Lounge chairs.

Points positifs: Great location and very nice rooms.

Points négatifs: Breakfast was just some muffins and coffee but we are in Charleston so lots of great places for breakfast.

Points positifs: All of the Team was OUTSTANDING! They all answered questions about the area when asked. They all had a smile every time! Jack provided outstanding customer service. From meeting us at the car to the day we left. Perfect! He was very personable and even laughed at my dumb jokes! He did not get frustrated when he had to go back to our car in valet a second time to get a coat. Thank You Jack!! Coffee & pastries on our floor is a very nice touch! Room was quite and very clean. Water in shower was nice and Hot, I like that!

Points positifs: The bed was the most comfortable bed I've ever slept on in a hotel. The staff were all very pleasant and professional. My husband and I loved our stay there.

Points négatifs: Can't think of a thing.

Points positifs: Location

Points négatifs: Coffee was not available 24 hrs a day

Points positifs: Great location in downtown. Can walk to everything. Very comfortable room and great staff.

Points positifs: La chambre était vraiment spacieuse, propre et très agréable. La literie était excellente et la salle de bains très confortable.

Points négatifs: On pensait qu'était proposé un vrai petit-déjeuner, mais il s'agit en fait de pâtisseries et viennoiseries (certes plutôt bonnes) et de café et jus de fruit à prendre dans le couloir.

Points positifs: The bed was very comfortable. And it was spacious.

Points négatifs: The service was very mediocre, I showed up late and in the rain and no one helped me with my luggage. The maids the next day didn't come until 3 p.m. The "included breakfast" is barely a breakfast. It's hot coffee and croissants. That was very disappointing. The room was very bland and very dated. They didn't have access to Netflix nor any USB charger in the room. Needs an update.

Points positifs: Fantastic! Great location. Immaculate inside and out. Wonderful staff. The pool and rooftop bar is a great place to relax and grab a bite to it.

Points négatifs: No!

Points négatifs: Petit déjeuné à disposition sur le palier devant les ascenseurs: très peu pratique, surtout qu'il n'y avait pas de plateau à disposition!

Points positifs: la chambre excellente, la situation de l'hôtel aussi, la piscine moins bien car a proximité du bar sur le toit, si celle ci était plus protégé des regards des clients du bar cela serait parfait.

Points négatifs: le système du petit déjeuner, que nous n'avions jamais connu. pas de salle de petit déjeuner seulement a chaque étage devant les ascenseurs, une table avec les boissons et dans le couloir une desserte avec les viennoiseries et les fruits?????? chaque client se sert et et amène son encas dans sa chambre, pas de plateau, donc risque de chute des tasses et verres pleins, sur la moquette? cela fait désordre......bizarre, et pour un prix de la chambre petit déjeuner compris????? aussi le second jour et les suivent nous sommes allé prendre le petit déjeuner à l'extérieur. donc ce que nous avions pris pour un avantage était simplement un inconvénient.

Points positifs: Belle terrasse avec piscine. Je n'y ai été qu'une minute le soir, pour voir. très courru par les locaux. Chouette ambiance. Le mobilier de l'hôtel est très beau.

Points négatifs: La chambre était très belle, mobilier et salle de bain, lit confortable mais... glaciale, et sans lumière du jour (vue sur un mur de briques, à l'ombre. Chambre Deluxe à 200$ la nuit quand même! Impossible de faire baisser la clim', j'étais dans un frigo sombre. Femme de chambre qui frappe à la porte à 9h... le check-out est à 12h! Le petit déjeuner est servi dans le couloir de l'étage. Donc on est debout, hors de notre chambre, une assiette à la main. Il y a des muffins, des fruits, des mini croissants, basta. (C'est très bien à la maison, mais pour un soi-disant petit-dej de luxe... )Le café dans un gros thermos en argent. Je ne laisse jamais de commentaires négatifs, c'est la première fois. Mais j'étais vraiment choquée par la différence entre le luxe affiché de l'établissement et la suite.

Points positifs: La cour, le petit-déjeuner, le personnel

Points négatifs: On nous a dit que le parking est gratuit et nous avons dû payer 12.00

Points positifs: The breakfast was delicious and well-balanced. The young lady serving guests was extremely friendly, helpful and pleasant to deal with. Her service was commendable. The beds were super comfortable, the room was attractively decorated and the bathroom was extraordinarily clean.

Points négatifs: The ONLY negative was the two chairs in the room which were the only place to sit. They could have been more comfortable, although they were very attractive and well coordinated with the room's décor.

Points positifs: The afternoon snack time was great. Free water bottles were an added bonus. Breakfast was very nice.

Points négatifs: The beds were a little uncomfortable and didn’t have enough pillows.

Points positifs: Amazing location and friendly staff. While the room could use some updating we loved staying in a historical inn.

Points positifs: Quiet and secluded, enjoyed the ambiance. The room was clean and enjoyable and right in the middle of the historical district as described.

Points négatifs: The matress was extra firm and difficult to get comfortable with, but nothing to cause alarm.

Points positifs: It was quaint. The staff was friendly and their service impeccable. The location was also amazing.

Points négatifs: The service for breakfast was terrific, the pastries were stale. They had free WiFi but not good. Be careful with add ons the price ended up being quite a bit more after adding taxes, fees and parking. I expected it to be higher but not by that much.

Points positifs: The staff were so kind and helpful! The whole courtyard vibe was beautiful and calming and the friendliness of the staff really helped the experience become a very welcoming and relaxed one. Also love that they bring breakfast to your room!

Points positifs: Within walking distance to shopping and restaurants

Points négatifs: There was nothing not to like

Points positifs: location was great. breakfast was good

Points négatifs: We stayed on the first floor and it was very noisy. Doors slamming and a lot of outside noise on the street. Beds were very firm

Points positifs: Lovely old building, thoughtfully converted. Great location in the city with parking right behind. The staff were great. Enjoyed the breakfast & the cold, bottled water available 24/7 was perfect

Points négatifs: The atrium style, while lovely, means that you literally have people walking outside your bedroom so can be quite noisy

Points positifs: Breakfast delivered to your room! Also the overall charm of the hotel, very historic Charleston!

Points positifs: Staff, Location, and service.

Points négatifs: Water pressure in bathroom was a little low.

Points positifs: Great service and clean. Breakfast staff friendly and good service. Front desk very helpful with suggestions. like water bottles available as needed.

Points négatifs: No comfy chair in room.

Points positifs: Clean, friendly and hospitable! Breakfast is great!

Points négatifs: The additional parking fee plus tipping the valet every time just gets a bit pricey. Paying quite a bit already to stay at the hotel, parking fees seem to be gouging.

Points positifs: La taille de la chambre, incroyable (famille de 5) Vraiment top malgré la vue sur le parking (peut-être à demander en commentaire à la resa ? ) La piscine Les lieux communs très beau L'apéritif d'accueil les lundis et jeudis (plutôt le repas d'accueil !)

Points négatifs: Franchement RAS Allez, le prix du parking pour dire quelque chose... Un peu cher La clim a fond au pdj, prenez un gilet

Points positifs: Facility, staff, great breakfast.

Points négatifs: Location was a bit further from downtown than I would have preferred but close to free bus line and the visitor center so all was good!

Points positifs: Good breakfast, spacious and clean rooms

Points négatifs: Staff were ok, a bit disinterested at the reception and the bar

Points positifs: Everything about this hotel is great! Location, full breakfast & social hour and the staff! Will stay there again for sure!

Points négatifs: Café /

Points positifs: Rooms were big and spacious, breakfast was good.

Points négatifs: Poor location-not close to much as it makes it sound in other reviews. Unsafe location right across the street. Expensive drinks at the bar and expensive parking they only offer valet at $32 a day plus tips for the valet staff.

Points positifs: L'entrée très belle. Chambre très grande, propre et confortable.

Points négatifs: J'ai envoyé un mail pour dire que nous étions 5 et pas de drap dans la chambre pour la 5ème personne en arrivant. Emplacement dans quartier pas terrible en rénovation. Parking cher. Pas assez de tables au petit déjeuner.

Points positifs: Hôtel très bien situé pour visiter le centre de Charleston à pied en journée, et sortir dîner sur King street, juste à côté. Très propre, chambre pour 5 très bien équipée avec un coin cuisine. Petit déjeuner très bon. Literie de très bonne qualité, avons passé 2 nuits parfaites! Le personnel est très agréable!

Points négatifs: Un parking gratuit

Points positifs: L'emplacement la chambre les équipements le personnel. Les gauffres à faire sois même au petit dej

Points négatifs: Le lit d'appoint ( canapé ) est vraiment inconfortable

Points positifs: Great breakfast

Points positifs: First Homesuites that I've stayed in and was impressed with all aspects of the property. Great room, great staff, great breakfast

Points négatifs: Very small detail with the breakfast. I love biscuits and gravy which they didn't have. However, this didn't take away from the large top-notch items available.