Réservez une voiture de location chez Dollar à Albany

Points négatifs : The charge ended up being much higher than what we were told. Upfront pricing was what we had expected but we had to pay double what we saw. There were issues with drop off where they claimed we were given the wrong car and our account had been closed prematurely so we had to go to the main office for them to review and then they didn't clear anything up. They just made us stick around for 20 minutes while not keeping us in the loop and we never received a final receipt so it felt pretty obvious that there were overcharges being covered up. Will not be renting again.

Points négatifs : Person working at the counter at pick up was rude and impatient. He was very irritated that I had questions about the rental and he rolled his eyes as I spoke.

Points positifs : Staff was horrible and insulting. Have me the wrong car and also over charged me. The drop off point wash horrible with no overhang and so I got soaked in the rain.

Points positifs : The staff was unhelpful. I was held hostage for nearly an hour while the employees were trying to find a car in thr category I reserved one for. Apparently they were out of 7 passenger cars and then when finding one 30 minutes later that one needed an oil change. Instead of just upgrading me and sending me on my way, my time was instead wasted standing around. There was no line and I had a reservation so it should have been no surprise I was coming. Why reserve something if it’s not gunna be available or ready? Instead of upgrading or at least giving some type of discount to compensate for my time wasted I was made to stand around for a hour and watch the clerk play games and watch Netflix for the time I was there. Had I not approached the counter I’d still be standing there waiting for him to look up from his phones. Upon returning the car to LaGuardia Airport this was again another hassle as this Airport has 0 signs for Dollar Rental. After driving around for 45 minutes and causing us to nearly miss our flight we finally found the return spot. When mentioning about the no signs I got the response of everyone gets lost and they’ve asked for signs to be put up. Maybe a heads up would be nice on how to locate them when returning the car to avoid wasting everyones time. When walking into the return office one employee was in the middle of a conversation and told me someone would be outside to get my keys and do the return process. It’s unclear why she couldn’t do it other than she was in the middle of a conversation. Furthermore I’m not sure if she’s aware, but I’m at the airport trying to catch a flight especially after driving around for 45 minutes and don’t have time for someone to meet me outside and hang out there. Luckily the employee next to this one had some common decency and said she would help me. I picked up from Albany and dropped off at Laguardia Airports and both places have poor customer service and both places go out of their way to waste your time without trying to make up for it.

Points négatifs : The staff was unhelpful. I was held hostage for nearly an hour while the employees were trying to find a car in thr category I reserved one for. Apparently they were out of 7 passenger cars and then when finding one 30 minutes later that one needed an oil change. Instead of just upgrading me and sending me on my way, my time was instead wasted standing around. There was no line and I had a reservation so it should have been no surprise I was coming. Why reserve something if it’s not gunna be available or ready? Instead of upgrading or at least giving some type of discount to compensate for my time wasted I was made to stand around for a hour and watch the clerk play games and watch Netflix for the time I was there. Had I not approached the counter I’d still be standing there waiting for him to look up from his phones. Upon returning the car to LaGuardia Airport this was again another hassle as this Airport has 0 signs for Dollar Rental. After driving around for 45 minutes and causing us to nearly miss our flight we finally found the return spot. When mentioning about the no signs I got the response of everyone gets lost and they’ve asked for signs to be put up. Maybe a heads up would be nice on how to locate them when returning the car to avoid wasting everyones time. When walking into the return office one employee was in the middle of a conversation and told me someone would be outside to get my keys and do the return process. It’s unclear why she couldn’t do it other than she was in the middle of a conversation. Furthermore I’m not sure if she’s aware, but I’m at the airport trying to catch a flight especially after driving around for 45 minutes and don’t have time for someone to meet me outside and hang out there. Luckily the employee next to this one had some common decency and said she would help me. I picked up from Albany and dropped off at Laguardia Airports and both places have poor customer service and both places go out of their way to waste your time without trying to make up for it.