Points positifs : Brooklyn drop off was a little annoying!
Points positifs : You cancelled my reservation at the last minute! Thanks for wrecking my vacation plan.
Points positifs : My reservation was for 8pm. I arrived at the airport counter at 7.50pm. No one was there. Apparently they closed already. No care or concern. I had to figure out lodging for the night. Next morning, no apology, nothing. I was met with the coldest, rudest, don’t give a Fu%#! About the customer attitude. They looked like they hated their job.
Points négatifs : Everything, literally.
Points négatifs : Consider working together with travel purveyors (travelocity, kayak, expedia, et al) to more fairly compensate customers for unavoidable changes in travel plans during a pandemic. By "more fairly," I mean don't leave them SOL.
Points positifs : Car was ok
Points négatifs : Car not very clean inside and out. Pick up location not very convenient. Check in cumbersome with unexpected additional charges. Drop off very strange; it so happened car was dropped off two days earlier. Attendant said he would take care of necessary paperwork and I would receive the proper credit. I requested a receipt attendant was adamant that I did not needed he would take care of all the needs. This is the first time I dealt with rentals at Albany NY and with Hertz. Since I was pressed for time I moved on. Btw I still do not have correspondence from Hertz
Points positifs : Yes. Good value and easy kiosk next to baggage claim.
Points négatifs : Drop off not setup for high volume of returns. Took too much time. Garage not set up well.
Points positifs : Car was filthy and damaged.
Points négatifs : Initial staff was rude. Unable to obtain rental since we did not have the original credit card on us that was used at the time the rental was booked. Had my credit card for the same MasterCard on me but was unable to use this even though reservation was for 9/9 and my card was charged 7/25.
Points positifs : The car was ok.
Points négatifs : Office was closed when we arrived. it's hidden around corner from garage w/ he cars. Lousy way-finding signage. Office closed between 11 and 12 w/o warning. Only 1 employee who must leave the office to go a block to garage with a customer to get/return a car. Nearly missed our train and were frantic
Points positifs : Friendly staff easy pick up and drop off
Points négatifs : Nothing
3rd Party rental
Points négatifs : The clerk working the counter was surly and seemed bothered by completing our rental. When we exited the parking garage, it said we had to pay $48. My husband ran back to the office to see why, her response was, “just push the assistance button.” When asked why she didn’t tell us about this issue, she just shrugged. The inside of the windows were so dirty that we had to stop and clean them to drive safely.
Points positifs : Pickup and drop off convienent .
Points négatifs : Was charged for EZ pass that was not loaded with any funds which created toll violations
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Albany.
Hertz possède 3 succursales à Albany. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.