Avis des clients
Note globale
7,6
Bien
Basé sur 31 avis
Propreté
8,0
Confort
7,7
Prise en charge/retour
7,6
Rapport qualité/prix
7,4
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Commentaires récents
Avis des clients
3
4
4
0
3
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4,8
Points positifs : Staff was friendly, quick
Points négatifs : The car smelled like smoke, although it had only had10,000 miles it had a few dings. I paid extra to upgrade, also opted for the prepay gas option. It was deceiving. The advertisement said $2.49/gal for them to fill the car upon return but it was actually a flat fee of $40. I filled the car and it only cost $28.00.
avis de
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9,6
Points positifs : Helpful, friendly staff
Points négatifs : It was really good
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5,2
Points positifs : I had requested full coverage insurance for this rental. The agent who issued the car to me never added that coverage. Unfortunately I was involved in an accident and I was told that I wasn’t covered.
Points négatifs : Having been listened to better at the time of pick up and to have been covered by the requested full coverage insurance.
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5,6
Frustrating experience
Points positifs : Car was perfectly clean, and had better features (forward automatic braking) than most rental cars.
Points négatifs : Car was reported as full but came with 3/4 of a tank, though they did reimburse my refueling. Impossible to add a second driver without both drivers going to the desk, which is much stricter than any other rental company I have experienced.
avis de
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7,6
Points négatifs : No ride was provided to my home
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2,0
Poor customer service
Points positifs : Clean and goood quality car
Points négatifs : Poor customer service
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8,0
Points positifs : efficient service
Points négatifs : no one at the parking to collect vehicle
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6,4
Points négatifs : Drop off was OK, but car not ready until 45 minutes after pick up time. And only one lady at the counter handling 3 different car rental companies. She was great, but overworked.
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10,0
Excellent
Points positifs : Cooperative representative, ready good car
Points négatifs : Nothing
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8,0
Points négatifs : Awkward car return since the attendant in lot can not take care of the full return and so it is necessary to drop off car, and also go to different location for receipt and check out.
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6,0
Not the car size I booked
Points positifs : Good staff
Points négatifs : I searched Kayak fir a full size car deals , and your web site shows an offer from Dollar company that I took. When I went to pickup the car they inform me that it will be Nissan Versa!!! Which is a impact car. I had to pay more money to upgrade to full size car.They also charge me much higher for the insurance that the online options.
avis de
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2,0
I paid much more than Kayak price
Points négatifs : early termination fee and other fees
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