Réservez une voiture de location chez Dollar à Pittsburgh

Points positifs : Yes

Points négatifs : THIS WAS MY FIRST TIME EVER USING DOLLAR RENTAL. For the compact car, I thought the price was way to high. Also, I reserved and paid for the car with a major credit card online, when I got to the counter I was informed that there was a $200 hold fee. I did not have enough credit on my major card I was told to bring at pick up so I had to use my visa debit card and there was a $500 hold. JUST RIDICULOS!!!

Points négatifs : Car needed a front plate I could have been told drop off closed at 3pm

Points positifs : The staff was very friendly, informative, and efficient.

Points négatifs : I think the additional costs simply because the rental is a one way and different drop off is very poor in customer focus. The rate on Kayak was approximately $40.00 a day plus fees/taxes, and when it was selected as a one way with different drop off, the rate shot up outrageously - simply because it was a one way. I do not think that is a very positive business regulation in terms of treating the customer well. Had I been driving the exact same number of days, and covering the exact same miles during my rental, simply because I was returning it at a different location, the made my rental go from $40.00 per day plus taxes/fees to over $400.00! The only part of the rental that was on my end that raised the total was having an additional driver listed. But that only raised it by $100.00 approximately. The outrageous increase of it came from the "one way" part. I think that is very un- customer friendly. I do not think this is necessarily much different for your company than your competitors, but I do think it is taking advantage of the customer just because they are only traveling one way somewhere!!!!!!!!!!!!!!!! On the part of any car rental company.