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Un bel hôtel avec un personnel serviable. Je le recommande vivement. Il n'y a rien
Le robinet et la prise sont tombés pendant notre séjour.
Elégant et propre et où le personnel est sympa. Parking. Coût.
Très bonne localisation avec vue sur l'Ohio River et proximité immédiate de Downtown Je conseille d'éviter le valet parking cher et fastidieux ; il y a un parking sur stanwix street à côté de l'hotel et du visitor center moins cher et tout aussi rapide (voire plus...) étant donné la proximité de l'hotel.
L'hôtel se trouve en face du parc donc vue magnifique. La chambre était très petite, le personnel aurait pu être un peu plus aimable.
The room was decent. The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back. Construction
We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous. The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
Friendly staff, speed of check-in and check-out, location noise level, slow elevators, pricey
Location is near all the bars and restaurant. Very close walk to Point Park . Not very friendly staff. They told me that they was a shuttle thats take the guest around 1 mile radius which made me wait for about 45 mins until i had to arrange my own transportation. Gave a twin bed for a single person
View of Mellon Arena because my son loves the Pittsburgh Penguins. At the starting line for Pittsburgh Marathon. They did not have parking available at the hotel (full). Expensive rooms. Also, was hoping for a late check out to shower after running marathon....hotel would not accomodate.
I liked a lot the bed and the shower. I did not like the location, it is not convenient for public transportation. I did not have a remote control for the TV set for a day (the staff could not find one). I asked for a bathrobe that was never delivered. The breakfast at the hotel is not good, and the buffet is simply terrible.
La décoration, le personnel est excellent et très bien situé. Nous avons été stupéfaits.
Ils acceptent les chiens ! Le personnel est très agréable ! Cher si vous n'obtenez pas une bonne affaire
C'était super à part les oreillers. Ils étaient très fermes.
La chambre simple était très grande avec une superbe vue sur la rivière !
Situé en plein centre de tout !
C'est un endroit parfait pour un séjour en groupe Vue pas terrible dans ma chambre. Parking couvert
The room had a fantastic view of the river (although it cost extra) and great decor. after settling into the room for a little while; obvious dirty spots started to appear. Coffe spilt on the desk, yellow stains on the comforter, and hair in the bed.
The location was great, the bed was very comfortable and the staff was friendly. The room was a little small for the price
Location and comfort Parking is over priced and lack of pool/free breakfast for top dollars stay
The hotel was very clean and the room was very stylish and modern. Elevators were fast and convenient. Location to Consol center was ideal for Penguins game. Paying for parking, no breakfast included, and the walla were a bit thin. The housekeeping crew was very loud in the morning cleaning rooms next to ours.
Loved the location - right next door to Consol Energy Center and we were staying the night after a Pens game. There were red spots on the carpet and walls that could have been cleaned better. the light fixture cover on the light switch in the bathroom was broken - had a big piece of plastic missing.
Great location, quiet (even on a game night), spacious rooms & beds, clean rooms & common areas, free shuttle around town (even from location to location). I've stayed at 5 different hotels in downtown PGH; this may be my favorite. My only complaint is that I had my mother in law with me who is quick to complain about anything (but she had no complaints about this hotel). My only suggestion is that if you want to sleep past 9 am, put your do not disturb sign out the night before so housekeeping isn't knocking on your door. I appreciated the knock, however, to help get my daughter out of bed.
Price point was cheaper than other options within walking distance to the David Lawrence convention center. The room was spacious and appeared to have been recently updated. The room overlooked the front awning where visitors can drop off luggage. The awning is sloped and water aggregates in pools at the back end of the awning right in front of my room's window. It looked pretty disgusting and they probably need to clean it or should have putt a better drainage system/slope to the awning. The bed sheets had a subtle stench to them. The sink must have been clogged because it would quickly fill to the brim if left running. The shower was also a little grimy and the drain cover came off when I bumped into it with my foot. For the decrease in price compared to the other hotels near the convention center I think I could have done better.
Shuttle service Restaurant hours
Room was spacious and well adorned, view of the stadium and river was beautiful, and the building itself has a sleek elegance that can't be overstated. The staff was friendly and helpful, and the food at Habitat and Andy's, while expensive, was delicious. We stayed for the first time on Valentine's day and plan on doing the same next year. The price is excessive, nearly $400 for one night. While you certainly get what you pay for, I would recommend staying elsewhere unless you can justify this kind of expenditure as it really is a one a year kind of splurge for us. You also have to pay for wi-fi ($15 a day) which is just silly considering the cost to stay.
Everything. The staff, location, food, views, rooms, spa, etc. Top hotel 2 things only. 15usd for wifi per day? Too expensive! It should have free wifi. And the parking, 32dls for the day, also very expensive. In others top hotels they dont charge you for that, its complementary, just like wifi. But here, is a rip off
Great location, nice sized rooms. Staff was very helpful and friendly. Really nice spa and gym. The bed was comfortable, and the room had all the amenities I would expect to find in fine lodging. Only real complaint was finding a bucket of fried chicken (several days old) in the mini fridge of the room we stayed in....
The service and amenaties were Excellent and every emmployee was attentive and efficient.
Definitely a top-notch hotel. Everything you would expect when staying somewhere at this price point. I second the other comment about the nickel and diming. Valet and Wifi should be included in the cost of your stay. Also, I was very unimpressed by the food at the hotel bar, Andy's. I wouldn't have minded the fact it was so overpriced as can be expected at a hotel, but the Angus sliders had no taste. We should have made a quick walk over to Primanti Brothers which is only about 5 minutes away on the square.
La navette gratuit pour se déplacer en ville était super.
Propre, le personnel était sympathique et serviable Très difficile à trouver
Le personnel était courtois, la chambre et la salle de bains étaient plus grandes que la moyenne et très propres. Le petit déjeuner a une bonne sélection. C'est un trajet très court et facile jusqu'à la ville. Je recommanderais cet hôte.
Proximité de Pittsburgh, grande salle pour déjeuner et aliments frais, confort des lits. Personnel peu accueillant et sans uniforme, peu de porte-bagage.
Le lit était excellent ; Kuerig machine à café dans la chambre Le petit déjeuner n'était pas inclus
L'hôtel était correct, sa situation était quelque peu à l'écart de la ville tout en étant assez près (environ 10 minutes en auto). Bon prix. Il semblait manquer de personnel et de clientèle. Internet ne fonctionnait pas et il y a peu de service.
Location only I have stayed here several times and the service has dropped to a level that I am considering other options in future. Hot water did now work, heard several complaints on this while there. Went to breakfast about halfway through designated time and there was absolutely nothing out, every station empty. Housekeeping came in room and left trash bag with trash in sink and another on chair. No refill of soap, coffee, etc. cleaned the glasses but then stacked them wet on top of each other.
The location is great whether you are going downtown or to a Pirates game. I try to stay here every year for the Pittsburgh Marathon due to the location. Charge $$ for parking
The desk staff was not helpful in the least, they did not want to help make the stay a good one. I believe it is because we purchased the room through kayak so there was no discussion of displeasure at check out. The sheets were dirty with stains from other guests. The in room coffee pot did not work, I asked to have it addressed twice, but nothing was done about it. The TV remote did not work, I had to ask three times to get it replaced. The desk staff were unable to describe the amenities around PNC Park and did not seem to care if we enjoyed our stay or not. As if since our room was prepaid so they did not need to take care of us.
The staff was very friendly and the breakfast was decent. The swimming pool was very small. The room was decent, but nothing spectacular. When we got there the sheets were very haphazardly placed on the bed and the towels weren't folded neatly.
Staff was friendly and helpful!
Location was great. It is close to sports fields, Stage AE & Warhol museum, Parking is expensive and extra.
Hotel room was very nice, spacious, and clean, Really enjoyed the mini kitchen and the layout of the room. I thought it was a little ridiculous to have to pay an additional 25 dollars for parking. You would think that paying 160 dollars a night that parking would be included. Other than that everything was good.
I was expecting the hotel to be very fancy, and, in fact, the lobby is pretty nice, with a beautiful stained glass window on the stairway. The room was not particularly nice. It was not terrible either. For a hotel with such a beautiful exterior, the room, which was in the main mansion, was rather plain and utilitarian. I would suggest adding some drinking glasses to the bathroom.
Not your runofthemill hotel. It's ok, could be better. No heat. Used space heater, which made it hard to sleep.
Restaurant was good. The soap in the room smelled good. Nothing stands out as really bad, but the experience gradually whittled away satisfaction with the stay. Bar stools unusually uncomfortable. Other lobby furniture equally so (and dirty). Actually, doesn't appear to be a comfortable chair in the entire hotel. Folding metal/canvas chair in room good for camping--useless otherwise. Rainfall showerhead placed 6 inches from the wall--took a shower uncomfortably close to the front of the shower enclosure. Bathroom light too dim for wife to put on makeup. Initial impression of stylishness gave way to a dorm-like feel. More like an Ikea infused Super 8 accessorized with thrift store accessories. $9 (small) plastic cup of wine served at the event in the "gym" was likely from a box of Franzia Blush spigotted into a bottle for for the pretense of a pour. By the the following morning, when the barista dude said "three bones, my man," for a paper cup of coffee, I had reached my affectation limit. Anyone over 40, stay away.
This hotel has a very hip look while being unpretentious. It has a lively atmosphere and very friendly staff. At night, the lobby, bar, and restaurant areas are definitely noisy--no need to worry with your (older) kids being loud. We were pleased with the spacious bedroom, cool design, and comfortable bed. The restaurant is great for dinner (steak and deep fried brussel sprouts) and especially for breakfast (eggs benedict). Great bar as well.