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We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous. The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
The room was decent. The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
Friendly staff, speed of check-in and check-out, location noise level, slow elevators, pricey
Location is near all the bars and restaurant. Very close walk to Point Park . Not very friendly staff. They told me that they was a shuttle thats take the guest around 1 mile radius which made me wait for about 45 mins until i had to arrange my own transportation. Gave a twin bed for a single person
I liked a lot the bed and the shower. I did not like the location, it is not convenient for public transportation. I did not have a remote control for the TV set for a day (the staff could not find one). I asked for a bathrobe that was never delivered. The breakfast at the hotel is not good, and the buffet is simply terrible.
View of Mellon Arena because my son loves the Pittsburgh Penguins. At the starting line for Pittsburgh Marathon. They did not have parking available at the hotel (full). Expensive rooms. Also, was hoping for a late check out to shower after running marathon....hotel would not accomodate.
Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back. Construction
La décoration, le personnel est excellent et très bien situé. Nous avons été stupéfaits.
C'était super à part les oreillers. Ils étaient très fermes.
Ils acceptent les chiens ! Le personnel est très agréable ! Cher si vous n'obtenez pas une bonne affaire
Il est très bien situé. Le service de chambre à laissé notre porte ouverte pendant toute une journée. Jusqu'à 22h, n'importe qui aurait pu entrer dans la chambre et voler les ordinateurs. Tout ce que l'on voulait. Grande ouvertes. Tièdes excuses de la part de la direction. Il ne semblait pas très concerné. Notre enfant de 14 ans avait peur de séjourner ici après ça. J'ai payé pour ça? Plus d'hôtels Marriott pour nous.
Art Deco historic building
Staff--very friendly, helpful.
Amazingly helpful staff
This guest did not leave comments about this hotel.
People were great
Staff, rooftop patio No
The staff, including the valet works, are the greatest asset the Drury Pittsburgh has by far. The decor feels homey, location feels secluded in the middle of downtown. The size of the rooms are my only deterrent, but I have not stayed in a suite yet.
The staff! Nothing I felt comfortable
Great location and amenities. Room was very clean but common hallways and elevators not swept or cleaned on a regular basis. Too bad since it is a beautiful hotel.