Réservez une voiture de location chez Dollar à San Juan

Points positifs : Really nice people. But they dont have the proper knowlege

Points négatifs : For 1 day and 2 hour I pay $ 311.00in economic car

Points négatifs : It took over an hour just to pick up the vehicle. Waiting outside in the heat with a medical condition was extremely unpleasant. I guess Bad phone service is not the only thing DOLLAR RENTAL is good at

Points négatifs : The pick up shuttle does not have the name of Dollar car rental on it while other companies have their business name clearly displayed. This makes it confusing and resulted in missed shuttle and prolonged pickup time from airport. Put your name on the shuttle!

Points positifs : The staff was incredibly rude and unhelpful. I literally was on crutches and asked my wife to help check us in while I waited outside with the bags, then when they acted radically deceptively with us, I went inside to cancel and the impertinent woman told me I shouldn't have sent my wife inside.

Points négatifs : Everything could have been better. We literally cancelled the reservation because they were so rude and dishonest with us. Then, they tried to keep our deposit and we have to go through the headache of getting that back.

Points positifs : They had the car in stock. They had good Covid 19 protocols

Points négatifs : There is a lot that could have been improved. First off, it was unclear that this location was not inside the airport. We had to take a shuttle there. The shuttle pickup location as well as not very well demarcated. We had to ask around and be guided appropriately. Waiting for the shuttle and taking the shuttle over added about 40 minutes. When we got there, there were three people in line before me but it still took at least half an hour to 45 minutes since there was only one person working the desk. When I got to the desk, the tenant told me that the online price which states includes all taxes and fees, did not include local fees and so I had to pay another $30 beyond what I had already agreed for. Although this may not seem like much, it was 40% more than I had booked for.