Points négatifs : They need to accept our own insurance from USA
Points positifs : We had a Reservation for 10pm and the place was closed
Points négatifs : Don’t make reservations they can’t keep
Points négatifs : Hidden fees that did not appear on kayak. Not related to insurance. But increased the cost of the rental car by at least $20/day. My quote from the kayaks reservation was about 50% of what they tried to charge me when I showed up. Also to decline insurance I had to provide proof of insurance at the rental counter. I’ve never had to do that before and nowhere in the two email confirmations I received did I get alerted to the policy.
At this point I doubt I’ll rent a car through kayak again.
Points positifs : I got the car I asked for.
Points négatifs : My reservation was to pick up at 10pm. They told me that the car was not ready and had to wait 45 minutes for it. Also, one of the car tires had a leak and had to get air every day.
Points positifs : return was fast. car clean.
Points négatifs : pick up took an hour. charged $5.99/day for a toll pass, rather than a flat rental fee.
Points positifs : Clean new car and friendly assistance
Points négatifs : Was great ...
Points négatifs : Better cara condition
Points positifs : They gave us a beautiful brand new car everything was great.
Points positifs : Staff was friendly, car was clean, pickup/drop off location was good.
Points négatifs : There was a three hour wait to pick up car even with a reservation. Several customers spent over 20 minutes sorting their reservations with the car rental clerks. Once I was able to check in and sign my contract at the counter, I had to wait an additional 30 minutes for them to prepare my reserved car. They were severely understaffed for the amount of reservations they had to dispatch.
Points positifs : The drop off was very easy.
Points négatifs : They charged me more than the reservation stated price.
Points négatifs : The pickup service was very poor...long long waiting time
Points positifs : There wasn’t much that stood out from other car rental agencies.
Points négatifs : I forgot a jacket in the car and have not been able to contact Thrifty in order to retrieve the forgotten item. An improved process to claim lost items is definitely needed.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à San Juan.
Thrifty possède 1 succursale à San Juan. Consultez notre carte des succursales Thrifty pour trouver celle qui vous convient le mieux.