Hôtels - San Juan

The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal.

The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.

I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean!

The beach is man-made, very small, and the ocean is more like an inlet.

Great location, beach, view of laguna and ocean. Close by recreation areas like Velauno.

Old building, rooms need remodeling. 1. Small broken piece of roof under bed 2. Stained shower floor

beautiful pool area

Unfriendly staff, most outside people, horrible view, 4 July with no activities, very disappointed

Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly.

Food is so-so and overpriced (no big surprise).

Nice área of San Juan near many restaurants. Old San Juan is a quick 75 cent bus trip (very nice buses) from in front of the hotel. Hotel has great pools, beachfront, with lots of activities for anyone.

Wonderful service, style and ambience. Would go back in a heartbeat!

All Staff members we met were friendly and eager to please. The proximity to the beach, restaurants, and Old San Juan makes it an ideal location.

The lobby bathrooms were not always clean or had enough supplies. Pool areas need more attention in reference to being cleaned more often, such as dirty towels and plates and cups of food and beverage.

It was close to cruise ship terminal. Staff friendly Clean

Small pool Restaurant a bit pricey No beach For 250 a night I expected more Not a resort, just a hotel...no frills

I loved the view from my window....El Morro:))

Having to valet park. No other option

It's a historic building with an invaluable art collection.

Their claim to have a pool is ludicrous.

Right across from our cruise ship.

I'd say this is more of a 3 - 3.5 star hotel, not 4.

The location is terrible. You will need to take a taxi to get anywhere - even to the Isla Grande airport, which is within sight of the hotel. Whatever you pay for this hotel, add another $100 per night to account for the resort fees and the taxi fares.

Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day.

No view from our room, but that wasn't a big deal.

The hotel was very convenient. It is walking distance from the cruise port and the rest of Old San Juan. Staff very friendly.

The hotel staff is professional and the room clean. The price is reasonable and the area was perfect. If you and your family is in San juan for shopping, business or medical reasons and on a budget its the best Place to stay. It has a gym, small laundry and a roof top deck with a nice view over the lagoon. The rooms are comfortable, clean, air conditioned and has cable TV.

i can think of anything I didnt like about the hotel accept for the short hot water showers. You runout of hot water in the shower in 6 minutes. So shower fast.

The location the staff and the easiness of everything. Free wifi and printer are very helpful especially while on business.

My room ran out of hot water in the shower within 5 mins. That is honestly the only thing I have to complain about this comfortable hotel.

Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants.

Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!

Customer service

House keeping. They took too long to clean our floor.

Room was dated, hair in bathroom, toilet clogged, shower head calcified and dirty, twin sized bed and I order to get an additional two size bed you have to pay $25-$50... Last but not least bed bugs, I stayed one night and got out of there.

Location

Location in the center of Old San Juan is great.

I did not like that I paid extra for a room with balcony access that didn't have it. The doors were locked with key. When I asked for assistance with the doors the staff acted surprised that they were locked with key and none of them knew where to find them or how to get the doors open. The air conditioning was also set to heater when we arrived to the room. When we mentioned the staff member at the front desk simply said to wait it out for it to cool off. Sorry but if I wanted heat in Puerto Rico I could simple open the balcony doors. Oh never mind those were yet another amenity that was falsely advertised.

Beautiful hotel!!! Excellent staff! Fantastic location. Our A/C was leaking and they could not get it to stop. The hotel had no other rooms available so to fix the problem they moved us to a nearby hotel. The new place was beautiful as well and it felt like we got an upgraded room. We were very impressed with how the situation was resolved so quickly and smoothly.

Nothing! Would have loved to have stayed there if the A/C would have stopped leaking. But they fixed the situation very quickly.

Nice.we would recommend it to anyone for a short stay..

I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa

I dont report it why all is excelent

The staff was friendly

This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.

location to beach and pool

Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.