Hôtels à San Juan

Hôtels à San Juan

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Basse saison septembre
Haute saison février
  Prix moyen (nuit en semaine) : 166 €
  Prix moyen (nuit le week-end) : 185 €

mois le moins cher

27%

baisse des prix estimée

période la plus chère

75%

hausse des prix estimée

(prix moyen sur les 2 dernières semaines)

dim. - jeu.

(nuit en semaine)

(prix moyen sur les 2 dernières semaines)

ven. et sam.

(nuit le week-end)

Questions fréquentes sur la réservation d’un hôtel à San Juan

Combien coûte un hôtel pas cher à San Juan ?
Au cours des 3 derniers jours, les utilisateurs KAYAK ont trouvé des chambres doubles à San Juan à partir de 16 €. Le prix moyen est de 161 €.
Combien coûte un hôtel à San Juan ce soir ?
Au cours des 72 dernières heures, des utilisateurs ont trouvé des hôtels à San Juan pour ce soir à partir de 40 €. Des utilisateurs ont également trouvé des hôtels 3 étoiles à partir de 40 € et des hôtels 4 étoiles à partir de 133 €.
Combien coûte un hôtel à San Juan ce week-end ?
Au cours des 72 dernières heures, des utilisateurs ont trouvé des hôtels à San Juan pour ce week-end à partir de 16 € par nuit. Des utilisateurs ont également trouvé des hôtels 3 étoiles à partir de 40 € et des hôtels 4 étoiles à partir de 190 €.
Quels sont les quartiers les plus populaires où séjourner à San Juan ?
Les hôtels à Santurce, San Juan Antiguo et Hato Rey Sur sont les plus recherchés sur KAYAK.
Comment trouver un hôtel à proximité ?
Découvrez nos cartes d'hôtels et trouvez une chambre à proximité.

Où dormir à San Juan ?

Avec nos cartes d'hôtels, trouvez une chambre dans le quartier idéal à San Juan : boutiques, restaurants, bars ou attractions touristiques, vous pouvez choisir votre priorité.

Meilleurs hôtels à San Juan

Tout voir
Condado Vanderbilt Hotel - San Juan - Bâtiment
1
9,4 Excellent (1 941 avis)
dès 400 €
Présentation Avis
En choisissant Condado Vanderbilt Hotel, vous aurez la chance de séjourner en plein centre de San Juan, à moins de 5 minutes en voiture de Condado Beach et Centre de congrès de Porto Rico. Les équipements et services proposés incluent l'accès à internet gratuit à Internet, un centre d'affaires ouvert 24 heures sur 24 et des journaux gratuits dans le hall.
10,0 Excellent
Points positifs: Attention portée aux détails, les chambres luxueuses, le personnel était exceptionnel.
Points négatifs: Tout nous a énormément plu
10,0 Excellent
Points positifs: Piscine
Points négatifs: Je n'ai pas pu y passer plus jours
10,0 Excellent
Points positifs: Le El Mar y la piscina maravillosos ...
Points négatifs: Canada a todo gusto
10,0 Excellent
Points négatifs: Toujours à la main de ma carte de crédit.
10,0 Excellent
Points positifs: Tout était fantastique
10,0 Excellent
Points positifs: Services
Points négatifs: Il n'y a rien
10,0 Excellent
Points positifs: J'adore le service tout le monde était très gentil et serviable. L'hôtel était magnifique à l'intérieur comme à l'extérieur.
9,7 Excellent
Points négatifs: La nourriture et les boissons étaient hors de prix.
8,2 Excellent
Points positifs: Lit très confortable, d'une baignoire 2 places, le service est de tout premier ordre! La maison est magnifique
Points négatifs: J'ai séjourné dans cet hôtel un an et l'hôtel était impeccable. Aujourd'hui j'ai vu l'hôtel n'en faisant pas entretenu. La peinture écaillée, les évents dans ma chambre était poussiéreuse et rouillées. Par ailleurs, il y avait trop d'enfants en bas-âge à mon goût. Le ménage était à l'écoute de mes demandes mais pas fait à fond. Lampe poussiéreux, baignoire était sale. Les petites choses qui font toute la différence. J'ai aussi aimé la propriété n'avait plus la nuit.
9,4 Excellent
Points positifs: Super service par le personnel. La chambre était incroyable et la vue aussi. C'était à proximité à pied de nombreuses boutiques. À seulement 15 minutes de la place de Old San Juan.
Points négatifs: Le prix est un peu excessif. Le prix est similaire à celui de la St Regis ou un hôtel Ritz.
10,0 Excellent
Points positifs: Excellent service
10,0 Excellent
Points positifs: C'était un séjour incroyable et nous le recommandons sans hésiter. Le service et les équipements sont meilleurs que partout ailleurs. Nous avons adoré et nous reviendrons !
Points négatifs: Le seul petit inconvénient, c'est le service à la piscine extérieure et le bar de la piscine. c'était un peu lent.
10,0 Excellent
Points positifs: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).
Points négatifs: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
10,0 Excellent
Points positifs: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
10,0 Excellent
Points positifs: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!
7,4 Bien
Points positifs: Excellent venue.
Points négatifs: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
4,2 Correct
Points négatifs: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
10,0 Excellent
Points positifs: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great
Points négatifs: Not much to dislike.
Casa Aramana - San Juan - Bâtiment
2
9,3 Excellent (326 avis)
dès 95 €
The Dreamcatcher - San Juan - Bâtiment
3
9,3 Excellent (308 avis)
dès 205 €
Présentation Avis
Se trouvant au cœur de San Juan, The Dreamcatcher est à moins 5 minutes en voiture de Museo de Arte de Porto Rico et de Plage de Carolina. Les équipements et services proposés incluent un service d'arrivée express, un service de départ express et un service de nettoyage à sec / blanchisserie. Un parking gratuit est disponible dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: Cet endroit est géré par des propriétaires bouddhistes (?), l'atmosphère est très agréable, calme et paisible. Les clients ont la possibilité de participer à la vie de la communauté (par exemple, participer aux cours de yoga) mais ne sont pas obligés de faire quoi que ce soit. La seule limitation est que si vous voulez utiliser la cuisine, vous êtes priés de ne pas cuisiner de la viande car c'est strictement végétarien. Les chambres sont très bien conçues et très propres. Les espaces communs sont également très agréables et propres avec beaucoup d'arbres, d'arbustes, de geckos et d'oiseaux. La maison est située dans une résidence privée à juste un pâté de maison de la plage, elle est donc loin de la circulation principale et très calme. Nous avons eu l'impression d'être dans un autre monde et ça ne nous a pas du tout dérangés qu'il y ait des salles de bains communes seulement. Je vous recommande vivement de séjourner dans cet hôtel si vous voulez vous reposer.
8,0 Excellent
Points positifs: Chef Jerome was amazing. The outdoor showers were different and an awesome experience. the zen music and overall vibes from the guest house were truly amazing and I couldn't have picked a better place to stay. The dreamcatcher was like an oasis. I feel recharged and better overall after staying there for a few nights. Truly it is a unique and life changing experience!
Points négatifs: The distance between our room and the bathroom was a bit far, especially in the middle of the night. You have to walk outside in the dark if you are staying in an artist room. But I guess bags apart of the whole experience.
10,0 Excellent
Points positifs: Clean, cute, quiet, and quaint. The room had everything we needed and the hosts were very helpful. There was a map that was so helpful traveling through the streets of San Juan. The ambiance of the Dreamcatcher is refreshing calm and peaceful. There are no TVs which contribute to the specialty of this place. Definitely recommend if your looking to stay somewhere outside the typical hotel experience, bc this boutique hotel is one of a kind!
10,0 Excellent
Points positifs: I loved the helpful staff and community vibe. The best part though was how magical everything looked and felt - it seemed like a tropical secret garden!
10,0 Excellent
Points positifs: By far the most relaxing hotel I’ve ever stayed in. Won’t stay anywhere else on my next trip.
Points négatifs: Not a thing.
Hotel El Convento - San Juan - Bâtiment
4
9,1 Excellent (1 010 avis)
dès 300 €
Présentation Avis
En choisissant Hotel El Convento, vous profiterez d'un séjour en plein centre de San Juan, (San Juan Antiguo), à seulement quelques pas de Catedral de San Juan et à 3 minutes à pied de Puerta de San Juan (porte de San Juan). Les équipements et services proposés incluent un service de départ express, des journaux gratuits dans le hall et un service de nettoyage à sec / blanchisserie.
10,0 Excellent
Points positifs: Très bel hôtel, des hôtes merveilleux, situé dans une ville du vieux monde.
10,0 Excellent
Points positifs: J'ai tout aimé. Le personnel était incroyablement serviable. L'hôtel en lui-même est merveilleux, et exactement ce que je voulais, c'était un hôtel de caractère et de charme. Faites-vous une faveur : séjournez ici.
9,6 Excellent
Points positifs: C'est un bâtiment historique avec une collection d'oeuvres d'art.
Points négatifs: leur prétention d'avoir une piscine est ridicule.
10,0 Excellent
Points positifs: Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.
Points négatifs: Having to leave so soon. Should have booked a much longer stay!
10,0 Excellent
Points positifs: The Hotel Staff is bilingual, loves travelers, will always say hello, will help you find your way around, will feed you until you are stuffed, will make you feel like you are in a family home. This location is across the street from one of the oldest Catholic Cathedrals in North America. Centrally located in Old San Juan for UBER rides, two ancient forts and fabulous restaurants within a block or two. Police are everywhere protecting your safety.
Points négatifs: Main elevator kept breaking down with immediate repair by local Contracted company. Any baggage moves handled by Hotel. They helped us totally through this minor problem.
10,0 Excellent
Points positifs: The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.
Points négatifs: There is a lot of traffic directly outside. Not good for early check in.
7,1 Bien
Points positifs: The staff was awesome!! Very comfy beds and a very good location!
Points négatifs: The hotel is very old which is cool, but it need some upgrade.
AC Hotel by Marriott San Juan Condado - San Juan - Bâtiment
5
9,1 Excellent (549 avis)
dès 257 €
Présentation Avis
En choisissant AC Hotel by Marriott San Juan Condado à San Juan, vous profiterez d'un séjour au cœur du quartier d'affaires, à moins de 5 minutes en voiture de Condado Beach et de Plaza las Americas. Les équipements et services proposés incluent un centre d'affaires, un service de départ express et un service de nettoyage à sec / blanchisserie. Si vous devez organiser une réunion à San Juan, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 297 mètres carrés et comprenant des espaces de conférence. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'établissement.
5,4 Correct
Points positifs: Pool is nice and access to Stellaris is great.
Points négatifs: Cleanliness is ok but bathrooms have a lot of mildew and the cleaning products they are using smell like hospital disinfectant. Not pleasant.
9,1 Excellent
Points positifs: The space was trendy and appealing, the staff was very friendly and Josie gave great recommendations of things to do. We went to the sister property to use their beach facilities which were very nice, accommodating, and not too far of a walk, but they have an amazing pool/pool area if you don't want to take the walk.
Points négatifs: The room was EXTREMELY cold. The temp stayed around 64-66 the entire time which for both of us was unbearable. The first 2 days we tried adjusting the air ourselves, eventually we had to have maintenance come up who tried to get the air down then off to no avail. We eventually had to have it shut off from the main system but thank goodness we had a balcony and suite room so we could close off the bedroom and open the balcony door to warm things up.
Villa Herencia Hotel - San Juan - Patio
6
9,1 Excellent (245 avis)
dès 161 €
Présentation Avis
En choisissant Villa Herencia Hotel, vous profiterez d'un séjour en plein centre de San Juan, (San Juan Antiguo), à seulement quelques pas de sites à ne pas manquer comme Catedral de San Juan et Puerta de San Juan (porte de San Juan). Les équipements et services proposés incluent un service d'arrivée express, un service de départ express et un service de nettoyage à sec / blanchisserie.
4,0 Correct
Points positifs: Location.
Points négatifs: Not clean. Male receptionist not very helpful.
9,0 Excellent
Points positifs: Cozy & comfortable, beautiful decor and great location to explore the city. Very friendly and helpful staff.
Points négatifs: The walls/doors were a little thin, so we could hear everything going on outside
La Concha Renaissance San Juan Resort - San Juan - Bâtiment
7
9,0 Excellent (3 070 avis)
dès 402 €
Présentation Avis
Reposez-vous et ressourcez-vous pleinement dans le luxueux établissement La Concha Renaissance San Juan Resort, qui propose sur place des options de restauration et un casino. Nagez dans l'une de nos trois piscines extérieures et séjournez dans nos élégantes chambres et suites. L'hôtel propose également 13 espaces évènementiels agrémentés d'un service traiteur.
10,0 Excellent
Points positifs: Les 3 piscines étaient superbes. Il vaut vraiment le supplément pour une suite avec vue sur la mer. La vue est exceptionnelle ! Tous les restaurants ont une bonne cuisine, même la piscine. J'ai été agréablement surpris. Je reviendrais sans hésiter ici et nous y retournerons sans hésiter.
Points négatifs: Il n'y a rien à redire
9,7 Excellent
Points positifs: Tous
9,4 Excellent
Points positifs: L'emplacement et la plage étaient super.
10,0 Excellent
Points positifs: Un service merveilleux, de style et d'ambiance. J'y retournerais dans la minute qui suit !
10,0 Excellent
Points positifs: The staff were brilliant, extremely helpful and attentive. The porter staff were extremely knowledgeable and friendly. The front of house was professional and again could not do enough to help. the room was clean and tidy and the facilities excellent. Given I was also working due to plane delays, the addition of fast internet made working extremely easy. The restaurant was also excellent and the location of the hotel perfect, within easy reach of both golden sands and pools with 2 jacuzzis.
Points négatifs: After my stay in the Marriott Stellaris (sister hotel to La Concha) about 1/4 mile away I was not a fan. This hotel shows them how it should be done. I can't rate either casino as I don't gamble but aside from that I could not fault La Concha Renaissance and would happily go again. I would not return to the Stellaris though.
4,8 Correct
Points positifs: The beach and pool facilities are great
Points négatifs: My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.
8,2 Excellent
Points positifs: Beautiful hotel with open lobby and modern clean feeling.
Points négatifs: Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.
9,7 Excellent
Points positifs: Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel.
Points négatifs: Resort fees. I feel that the hotel is priced right and that there is no reason to tack on resort fees. Drinks a little pricey
9,1 Excellent
Points positifs: Loved the suite with full kitchen. Would do this again!
Points négatifs: HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.
9,1 Excellent
Points positifs: Well maintained despite not being a new resort; Modern, comfortable and clean rooms; Large staff and very friendly and accommodating; Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there. If you like resorts and don't mind the crowds you will enjoy this hotel.
Points négatifs: Party-like atmosphere on the weekend- if that's what you want you will have a great time. Personally, I didn't like the music on the beach. Also, the beach is fairly narrow and the main beach area and pool area are both crowded with chairs very close to one another. I prefer more space and don't want to be sitting an inch away from a total stranger. It can be tough to find the sun in the afternoon when the hotel casts a shadow on the beach. Scope out a good spot early.
10,0 Excellent
Points positifs: Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.
Points négatifs: On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.
7,7 Bien
Points positifs: I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.
Points négatifs: Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.
10,0 Excellent
Points positifs: hotel staff was very friendly and helpful. hotel was right on the water, great drinks and food. Located in a nice area to walk around at any time of the day. Close to shopping, and local restaurants. Hotel guests were a mix of families, couples, business, and groups of friends. There was an adult only pool as well as 3 others. Will definitely be going back and staying here!
Hyatt House San Juan - San Juan - Bâtiment
8
9,0 Excellent (1 045 avis)
dès 253 €
Présentation Avis
En choisissant Hyatt House San Juan à San Juan (Isla Grande), vous serez à moins de 15 minutes de marche de Centre de congrès de Porto Rico et de Port Pan American Pier. Les équipements et services proposés incluent l'accès à internet gratuit à Internet, un centre d'affaires ouvert 24 heures sur 24 et un service de nettoyage à sec / blanchisserie. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'établissement.
9,7 Excellent
Points négatifs: Le petit-déjeuner. Je ne veux qu'un plus sympa végétarien petit-déjeuner
8,0 Excellent
Points positifs: Vous êtes à quelques miles de la jetée à l'hôtel Hyatt. Bon petit déjeuner offert.
9,1 Excellent
Points positifs: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.
Présentation Avis
Carolina ne manque pas de choses à découvrir; Hampton Inn & Suites San Juan, Puerto Rico vous fait profiter d'un séjour non loin de l'aéroport et se trouve à moins de 10 minutes de marche de Plage de Carolina et de Plage d'Isla Verde. Les équipements et services proposés incluent l'accès à internet gratuit à Internet, un centre d'affaires ouvert 24 heures sur 24 et des journaux gratuits dans le hall. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: Super équipement, Grill/bar, un accès à la plage publique, accès Wi-Fi.
Points négatifs: Rien
9,7 Excellent
Points positifs: Nous avons l'happy hour, avec boissons gratuites et snacks, les chaises de plage à emprunter gratuitement, le bar dans la piscine, le décor moderne de l'hôtel, le personnel serviable, le petit déjeuner compris, les lits étaient confortables.
Points négatifs: Rien
10,0 Excellent
Points positifs: le personnel était super ils m'ont appelé comme prévu pour me réveiller.
Points négatifs: N/A
10,0 Excellent
Points positifs: Tout
7,7 Bien
Points positifs: Génial. Nous le recommandons à tout le monde pour un court séjour.
10,0 Excellent
Points positifs: Location pool and cleanliness were excellent. All staff very pleasant especially mishi at the pool bar
9,4 Excellent
Points positifs: It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.
6,0 Bien
Points positifs: I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa
Points négatifs: I dont report it why all is excelent
6,0 Bien
Points positifs: The hotel is fine, however my treatment was not! And I think it was because I booked via a third party sight... kayak! I arrived at hotel after a long long day, and was " told" no rooms were available because they needed to be cleaned. This was a lie! I sat in the lobby waiting. I noticed SEVERAL guests checking in and proceeding to their rooms. So I got up and asked about my rooms. I said I only needed one right now so could sleep as the other room was not needed for a while. They finally gave me a room. It was about the worst room in the entire hotel, but I didn't care as I was exhausted. I paid $600 for two rooms. The next night I decided NOT to use kayak, and find my own hotel. I did, and it was a better location and LESS than half the price. The remarkable part; resort and room occupancy fees where less than half via kayak. So in short. I'm about done with kayak. I'm fed up with being treated as a second class citizen, but paying top dollar! Dissatisfied does not describe my experience using kayak.
8,0 Excellent
Points positifs: I liked the fact that everything was very clean and neat, even thou the hotel is almot at the end of the street, It's still walkable to the rest of the places you would like to go..(shopping, food, entertainment, beach).
Points négatifs: On the other hand I didn't like the fact that they have extra charges after you pay everything online, they charge you for parking, $10.00 per night and also $28.00 extra per night... Those were the other charges after we had already paid everything online.. Just keep in mind that you have would have to pay "extra"
Présentation Avis
Tout de charme et d'élégance, le San Juan Marriott Resort & Stellaris Casino vous promet une escapade inoubliable. L'hôtel propose des chambres avec une vue pittoresque, de délicieuses options de restauration sur place et une piscine extérieure dans la ville pleine de vie de San Juan.
8,0 Excellent
Points positifs: Les employés sont très bien. font tout leur possible pour vous satisfaire
Points négatifs: La musique dans le Hall d'accueil était très forte, j'ai mis des boules quies.
7,7 Bien
Points positifs: Un bel hôtel, un peu vieux Les membres du personnel sont super C'est un des meilleurs emplacement à San Juan Belle plage et belle piscine, tout le reste est au-dessous de la moyenne Vous avez CSV, Walgreens, et de nombreux restaurants à quelques minutes à pied
Points négatifs: Tout est cher pour ce que c'est Les chambres sont vieilles, petites Le bar était assez bruyant et pas sympa du tout Casino est nul
9,4 Excellent
Points positifs: Le personnel est très courtois, ils nous a surclassés gratuitement. Toujours le sourire et vous aidera quoi qu'il arrive. Nous avons passé un merveilleux séjour, et nous y retournerions avec grand plaisir.
8,0 Excellent
Points positifs: Notre famille a beaucoup aimé la proximité de la plage.
Points négatifs: Les taxis étaient très chers. Il n'y a vraiment pas assez de transport public.
9,7 Excellent
Points positifs: Super musique live à la piscine et dans le hall. Magnifique plage et il y a plein de chaises longues et de parasols. Belle piscine, bien qu'un peu froide.
Points négatifs: La nourriture est médiocre et trop chère (pas très surprise).
8,0 Excellent
Points positifs: Il était situé sur la plage, à proximité de restaurants, de marche à peu près tout
Points négatifs: Les boissons étaient très chères !!! 22$ Pour une bière et un verre de sangria. Le pire sangria pendant tout mon voyage ! Je suis allé en bas de la rue et d'en commander une sangria 3,99, était le meilleur !
10,0 Excellent
Points positifs: Service clientèle
9,0 Excellent
Points positifs: Le personnel était très arrangeant.
10,0 Excellent
Points positifs: Great pool for toddlers! Awesome restaurants and service. For lunch La Isla restaurant kebobs are highly recommended. Our room had a ocean view that ir worth the extra money.
Points négatifs: Beach is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another. I suggest keep them at the shore.
4,5 Correct
Points positifs: Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing.
Points négatifs: Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.
9,7 Excellent
Points positifs: I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments.
Points négatifs: The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.
9,7 Excellent
Points positifs: Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again!
Points négatifs: Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!
10,0 Excellent
Points positifs: I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.
9,7 Excellent
Points positifs: Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return.
Points négatifs: A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.
10,0 Excellent
Points positifs: We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences
Points négatifs: Nothing to dislike
DoubleTree by Hilton San Juan - San Juan - Bâtiment
11
8,9 Excellent (1 246 avis)
dès 237 €
Présentation Avis
En choisissant DoubleTree by Hilton San Juan, vous aurez la chance de séjourner en plein centre de San Juan, à moins de 5 minutes en voiture de Condado Beach et Plage de Carolina. Les équipements et services proposés incluent un centre d'affaires ouvert 24 heures sur 24, un service de départ express et des journaux gratuits dans le hall. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'établissement.
9,7 Excellent
Points positifs: Il est bien situé, tout était propre, le personnel est super.
Points négatifs: Parking non compris.
8,2 Excellent
Points positifs: Les chambres étaient propres et modernes. Le personnel était super sympa et serviable.
Points négatifs: Il est un peu loin à pied des endroits populaires. 10 minutes de marche au moins.
8,8 Excellent
Points positifs: Le personnel de l'hôtel était sympathique et toujours prêt à vous aider. Toutes les zones de l'hôtel sont très bien entretenues. Je me suis senti le bienvenu et très apprécié pendant mon séjour.
Points négatifs: Il y avait des taches sur le bas du lit. Le service de nettoyage n'a pas nettoyé les verres que nous avons utilisé dans la chambre. Les couloirs étaient un peu trop froids à mon goût. C'est assez cher. Je crois que c'est la norme à San Juan.
10,0 Excellent
Points positifs: C'était une super expérience. Le personnel était chaleureux et serviable, et la chambre était irréprochable.
8,5 Excellent
Points positifs: Service clientèle
Points négatifs: Le ménage. Ils ont pris trop de temps à nettoyer le sol.
10,0 Excellent
Points positifs: Bien situé, avec des tas de restaurants et de magasins à proximité.
9,0 Excellent
Points positifs: Excellent service et personnel Biscuits de bienvenue
Points négatifs: Frais de villégiature, mais c'est pareil partout dans le coin. Possibilités de stationnement
6,2 Bien
Points positifs: free cookies and ping pong table. staff was very friendly
Points négatifs: Lobby smelled like sewage. there was a stain on one of the towels. The bed comforter looked dirty, but I think it was actually the stuffing just clumped together from washing many times.
6,2 Bien
Points positifs: La localizacion
Points négatifs: Precios altos, el area de la picina pequeña y tenia muchas ojas. Me cobraron dos veces la trasancion y no me ofrecieron algún descuento o estadia. Aun espero por mi credito de vuelta.
9,7 Excellent
Points positifs: Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants.
Points négatifs: Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!
7,4 Bien
Points positifs: Poool open24 hour a thumbs up!
Points négatifs: Lost my eyeglasses , i called first they say they found one and later no trace of them.. .strange.
Andalucia Guest House - San Juan - Bâtiment
12
9,0 Excellent (138 avis)
dès 92 €
Présentation
En choisissant Andalucia Guest House à San Juan (Ocean Park), vous serez à moins de 5 minutes en voiture de Plage de Carolina et de Centre des beaux-arts Luis A. Ferre. La réception n'est pas ouverte en continu. Un parking gratuit est disponible dans l'enceinte de l'établissement.
Hyatt Place San Juan/City Center - San Juan - Bâtiment
13
8,8 Excellent (1 302 avis)
dès 226 €
Présentation Avis
Profitant d'un emplacement de choix à San Juan (Isla Grande), Hyatt Place San Juan/City Center est à moins de 15 minutes à pied de Centre de congrès de Porto Rico et Condado Beach. Les équipements et services proposés incluent l'accès à internet gratuit à Internet, un centre d'affaires et un service de nettoyage à sec / blanchisserie. Si vous devez organiser une réunion à San Juan, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 281 mètres carrés et comprenant des espaces de conférence et des salles de réunion. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: Très propre
Points négatifs: Il n'y a rien
7,4 Bien
Points positifs: Good free breakfast
Points négatifs: No hot tub and a cold swimming pool
Présentation Avis
En choisissant Olive Boutique Hotel, A Small Luxury Hotel of the World, vous aurez la chance de séjourner en plein centre de San Juan, à moins de 5 minutes en voiture de Condado Beach et Centre de congrès de Porto Rico. Les équipements et services proposés incluent un centre d'affaires ouvert 24 heures sur 24, un service d'arrivée express et un service de départ express. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: C'est un fantastique hôtel de charme Mieux que ce à quoi je m'attendais !!!
10,0 Excellent
Points positifs: The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?
Points négatifs: The fact that I had to leave!
10,0 Excellent
Points positifs: Olive Hotel was first class service. Wonderful staff. Very friendly and my wife and I always looked forward going back to relax and the roof top bar and pool was just perfect!
Intercontinental Hotels San Juan - San Juan - Chambre
15
8,7 Excellent (2 274 avis)
dès 337 €
Présentation Avis
En choisissant InterContinental San Juan à Carolina, vous profiterez d'un séjour au bord de la plage, à 4 min à pied de Plage de Carolina et à 11 minutes de marche de Plage d'Isla Verde. Les équipements et services proposés incluent un centre d'affaires ouvert 24 heures sur 24, un service de location de limousines/berlines et un service d'arrivée express. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'établissement.
8,2 Excellent
Points positifs: Le personnel, la vue
Points négatifs: Porte coulissante donnant sur le balcon était difficile à ouvrir et à la fermer.
10,0 Excellent
Points positifs: Que peut-on trouver à redire ?
Points négatifs: Il n'y a rien de plus!
10,0 Excellent
Points positifs: Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!
6,2 Bien
Points positifs: The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful
Points négatifs: Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
9,7 Excellent
Points positifs: Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time.
Points négatifs: It's not inexpensive, but still a good value.
9,7 Excellent
Points négatifs: Excellent hotel but very expensive.
6,3 Bien
Points positifs: location to beach and pool
Points négatifs: Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.
6,2 Bien
Points positifs: The staff was friendly
Points négatifs: This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.
10,0 Excellent
Points négatifs: Outstanding service all around. Only hiccup was the TV in the room that kept losing its signal also trouble with the remote. Otherwise no issues.
2,5 Médiocre
Points positifs: Nothing
Points négatifs: I paid a butt-ton of money to stay at this hotel. The girl at the front desk didn't even say hello to me when I was checking in. That says it all right there. Then she hit me with a massive resort fee, which definitely was not worth it. Then I said to her: "If you're going to hit me with an 18 percent resort fee, you might want to ease the blow with a simple greeting." Probably won't be headed back to Puerto Rico anytime soon. I'll just stay in NY where people treat you like shit, but at least you're still in NY.
3,3 Médiocre
Points positifs: Liked the pool and beach.
Points négatifs: Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).
Numero Uno Beach House - San Juan - Bâtiment
16
8,7 Excellent (210 avis)
dès 272 €
Présentation Avis
En choisissant Numero Uno Beach House, vous aurez la chance de séjourner en plein centre de San Juan, à moins de 5 minutes en voiture de Plage de Carolina et Plaza las Americas. Les équipements et services proposés incluent une réception ouverte 24 heures sur 24, un personnel multilingue et une consigne à bagages.
5,7 Correct
Points positifs: Location is awesome. This hotel has no parking but it is very easy to find in the adjacent streets of this closed access neighborhood.
Points négatifs: The hotel needs a lot of work! Paint on the walls, etc. Restaurant is shut down, perhaps after hurricane Maria. They seem to be very short staffed.

Meilleurs hôtels à San Juan près de Cruise Line Terminal

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Sheraton Puerto Rico Hotel & Casino - San Juan - Bâtiment
1
9,0 Excellent (3 410 avis)
dès 285 €
Présentation Avis
Situé à deux pas de la baie de San Juan, notre hôtel et casino offre plusieurs avantages, notamment avec sa piscine sur le toit dotée d'une terrasse, son spa entièrement équipé, son espace de réunion et ses restaurants.
8,0 Excellent
Points négatifs: Choix limité aux restaurants
10,0 Excellent
Points positifs: La piscine à débordement et le service ainsi que le quartier
Points négatifs: Pas de mini-bar
7,7 Bien
Points positifs: La piscine à débordement était super ! Les chambres étaient belles et les lits étaient très confortables.
Points négatifs: Les chambres n'ont pas d'aération et la nourriture et les boissons sont chères.
6,8 Bien
Points positifs: Bon emplacement et l'hôtel a l'air super
Points négatifs: La literie. Les draps étaient vraiment sales et si vous tirez la couette jusqu'à la lumière vous pouvez voir tout la poussière et les peaux mortes qui se sont accumulées dans la couette et c'est dégoutant.
7,6 Bien
Points positifs: Les chambres sont propres, bien entretenues, et le personnel sympa
Points négatifs: Le lit n'était pas aussi confortable que nous espérions
5,7 Correct
Points négatifs: Housekeeping is mediocre, they take too much time to get the whole floor clean.
7,7 Bien
Points positifs: Hotel is clean and friendly staff
Points négatifs: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
7,7 Bien
Points positifs: Love the casino love the Metropole restaurant love the pool
Points négatifs: I don't like it there is not a beach in the hotel
10,0 Excellent
Points positifs: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Points négatifs: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
10,0 Excellent
Points positifs: Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
Points négatifs: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
8,0 Excellent
Points positifs: We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
Points négatifs: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
10,0 Excellent
Points positifs: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Points négatifs: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
8,0 Excellent
Points positifs: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
CasaBlanca Hotel - San Juan - Bâtiment
2
8,8 Excellent (1 285 avis)
dès 141 €
Présentation Avis
En choisissant CasaBlanca Hotel, vous profiterez d'un séjour en plein centre de San Juan, à seulement 5 min à pied de Port de San Juan et à 7 minutes de marche de Catedral de San Juan. Les équipements et services proposés incluent un service de location de limousines/berlines, un poste informatique et un service d'arrivée express.
7,4 Bien
Points positifs: I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.
Points négatifs: The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.
10,0 Excellent
Points positifs: Beautiful hotel!!! Excellent staff! Fantastic location. Our A/C was leaking and they could not get it to stop. The hotel had no other rooms available so to fix the problem they moved us to a nearby hotel. The new place was beautiful as well and it felt like we got an upgraded room. We were very impressed with how the situation was resolved so quickly and smoothly.
Points négatifs: Nothing! Would have loved to have stayed there if the A/C would have stopped leaking. But they fixed the situation very quickly.
8,8 Excellent
Points positifs: Friendly helpful staff. Excellent location. Iconoclastic décor.
Points négatifs: I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.
10,0 Excellent
Points positifs: This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.
Points négatifs: It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.
10,0 Excellent
Points positifs: The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan
9,4 Excellent
Points positifs: Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan.
Points négatifs: Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.
9,7 Excellent
Points positifs: Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.
10,0 Excellent
Points positifs: We loved the atmosphere and the staff. The rooms were fun and the whole family was comfortable. We would stay here again and recommend it to our friends visiting Old San Juan!
9,7 Excellent
Points positifs: We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels.
Points négatifs: They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.
9,7 Excellent
Points positifs: Customer service. Uniqueness of hotel.
Points négatifs: Elevator was broken while we were there. Light switch in bathroom would not turn off.
9,7 Excellent
Points positifs: This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it.
Points négatifs: The bed was pretty hard. I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.
Sheraton Old San Juan Hotel - San Juan - Bâtiment
3
8,5 Excellent (2 622 avis)
dès 227 €
Présentation Avis
Profitez de la culture, des boutiques et des sites historiques pleins de vie de San Juan, à deux pas de notre hôtel chaleureux qui domine le front de mer.
9,1 Excellent
Points positifs: Le personnel était très serviable et nous a recommandé un endroit où manger. Les lits étaient très confortables et le personnel s'est montré très arrangeant.
Points négatifs: Aucun
10,0 Excellent
Points positifs: Lit très confortable et la taille de la chambre.
Points négatifs: Un couloir le bruit.
10,0 Excellent
Points positifs: Super hôtel. Le personnel est très serviables en fait de cet hôtel le meilleur hôtel qu'on ait jamais connu
Points négatifs: J'adore tout
6,5 Bien
Points négatifs: Cher et bruyant. Bel emplacement
10,0 Excellent
Points positifs: C'est très bien situé, juste dans le vieux San Juan. Le casino était amusant le soir. La piscine sur le toit était sympa pendant la journée.
Points négatifs: Pas de vue depuis notre chambre, mais ce n'était pas un gros problème.
10,0 Excellent
Points positifs: L'hôtel était très pratique. Il est à distance de marche du port de croisière et du reste du vieux San Juan. Personnel très sympathique.
9,7 Excellent
Points positifs: Idéalement situé pour les visiteurs qui veulent explorer le vieux San Juan à pied. Tout le personnel était exceptionnellement efficace et nous a indiqué des points d'intérêt et des restaurants dans la région. Nous y retournerons à notre prochaine visite
Points négatifs: J'aurais aimé qu'ils aient un café ou magasin qui était ouvert tard.
10,0 Excellent
Points positifs: J'ai bien aimé l'emplacement. Le personnel était excellent. J'aime bien le fait qu'ils ont un service de concierge pour aider à créer des excursions. J'ai bien aimé la chambre spacieuse au décor moderne. Le meilleur de tout, c'est le café dans le lobby et le restaurant de burgers à côté est délicieux.
Points négatifs: J'ai eu une chambre donnant sur l'intérieur, donc il n'y avait pas de vue mais ça allait. Je n'ai pas passé beaucoup de temps dans la chambre. J'aurais aimé qu'il y ait une petite épicerie pour acheter des bonbons, des sodas et des frites.
10,0 Excellent
Points positifs: Très bien situé dans le vieux San Juan. Un peu cher, mais vous êtes à distance de tout dans le vieux San Juan. La chambre était propre, le personnel était sympathique. J'ai adoré mon séjour. Nous sommes arrivés à l'aéroport, avons récupéré la voiture de location, sommes allés à l'hôtel Sheraton, et n'avons pas pris la voiture jusqu'à notre départ le lendemain soir.
Points négatifs: Le parking coûtait $20 par jour. Service de voiturier uniquement. Il y a un parking à proximité dans un garage qui est plus économique. Nous avons choisi de laisser notre voiture à l'hôtel.
9,6 Excellent
Points positifs: Il est idéalement situé à côté du port de San Juan. Le personnel était sympathique et serviable. Restaurants et shopping à distance de marche.
Points négatifs: Les frais de villégiature ajoutés à la fin de séjour - ce n'est pas un complexe hôtelier, juste un hôtel standard avec un casino et c'est tout.
8,6 Excellent
Points positifs: Le quartier où se trouve l'hôtel est très beau.
9,6 Excellent
Points positifs: Le personnel était courtois, aimable et très serviable. Les chambres étaient spacieuses et propres
6,0 Bien
Points positifs: Great place to stay at since it if very close to the cruise port.
Points négatifs: Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
2,0 Médiocre
Points négatifs: Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
4,5 Correct
Points positifs: Nice view to the bay, pretty roof swimming pool and good gym
Points négatifs: No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.
8,2 Excellent
Points positifs: The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect.
Points négatifs: It's so unbelievably overpriced for a mid-range style Sheraton it made us choke paying their prices. However, they know they can hold you hostage with those prices given the other hotel options in Old San Juan. Its quite loud in the hallways, but I must say the location is awesome.
6,5 Bien
Points positifs: The location was great for walking they old San Juan and to get on cruise ship.
Points négatifs: A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
7,4 Bien
Points positifs: Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect to relax to a movie or occupy the kiddies while you get ready for dinner. Front desk never had an answer and nothing they could do. Otherwise, great location, comfy beds, quiet hallways at night.