Hôtels à San Juan

Points positifs: Attention portée aux détails, les chambres luxueuses, le personnel était exceptionnel.

Points négatifs: Tout nous a énormément plu

Points positifs: Piscine

Points négatifs: Je n'ai pas pu y passer plus jours

Points positifs: Le El Mar y la piscina maravillosos ...

Points négatifs: Canada a todo gusto

Points négatifs: Toujours à la main de ma carte de crédit.

Points positifs: Tout était fantastique

Points positifs: Services

Points négatifs: Il n'y a rien

Points positifs: J'adore le service tout le monde était très gentil et serviable. L'hôtel était magnifique à l'intérieur comme à l'extérieur.

Points négatifs: La nourriture et les boissons étaient hors de prix.

Points positifs: Lit très confortable, d'une baignoire 2 places, le service est de tout premier ordre! La maison est magnifique

Points négatifs: J'ai séjourné dans cet hôtel un an et l'hôtel était impeccable. Aujourd'hui j'ai vu l'hôtel n'en faisant pas entretenu. La peinture écaillée, les évents dans ma chambre était poussiéreuse et rouillées. Par ailleurs, il y avait trop d'enfants en bas-âge à mon goût. Le ménage était à l'écoute de mes demandes mais pas fait à fond. Lampe poussiéreux, baignoire était sale. Les petites choses qui font toute la différence. J'ai aussi aimé la propriété n'avait plus la nuit.

Points positifs: Super service par le personnel. La chambre était incroyable et la vue aussi. C'était à proximité à pied de nombreuses boutiques. À seulement 15 minutes de la place de Old San Juan.

Points négatifs: Le prix est un peu excessif. Le prix est similaire à celui de la St Regis ou un hôtel Ritz.

Points positifs: Excellent service

Points positifs: C'était un séjour incroyable et nous le recommandons sans hésiter. Le service et les équipements sont meilleurs que partout ailleurs. Nous avons adoré et nous reviendrons !

Points négatifs: Le seul petit inconvénient, c'est le service à la piscine extérieure et le bar de la piscine. c'était un peu lent.

Points positifs: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).

Points négatifs: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.

Points positifs: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.

Points positifs: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!

Points positifs: Excellent venue.

Points négatifs: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.

Points négatifs: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel

Points positifs: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great

Points négatifs: Not much to dislike.

Points positifs: Cet endroit est géré par des propriétaires bouddhistes (?), l'atmosphère est très agréable, calme et paisible. Les clients ont la possibilité de participer à la vie de la communauté (par exemple, participer aux cours de yoga) mais ne sont pas obligés de faire quoi que ce soit. La seule limitation est que si vous voulez utiliser la cuisine, vous êtes priés de ne pas cuisiner de la viande car c'est strictement végétarien. Les chambres sont très bien conçues et très propres. Les espaces communs sont également très agréables et propres avec beaucoup d'arbres, d'arbustes, de geckos et d'oiseaux. La maison est située dans une résidence privée à juste un pâté de maison de la plage, elle est donc loin de la circulation principale et très calme. Nous avons eu l'impression d'être dans un autre monde et ça ne nous a pas du tout dérangés qu'il y ait des salles de bains communes seulement. Je vous recommande vivement de séjourner dans cet hôtel si vous voulez vous reposer.

Points positifs: Chef Jerome was amazing. The outdoor showers were different and an awesome experience. the zen music and overall vibes from the guest house were truly amazing and I couldn't have picked a better place to stay. The dreamcatcher was like an oasis. I feel recharged and better overall after staying there for a few nights. Truly it is a unique and life changing experience!

Points négatifs: The distance between our room and the bathroom was a bit far, especially in the middle of the night. You have to walk outside in the dark if you are staying in an artist room. But I guess bags apart of the whole experience.

Points positifs: Clean, cute, quiet, and quaint. The room had everything we needed and the hosts were very helpful. There was a map that was so helpful traveling through the streets of San Juan. The ambiance of the Dreamcatcher is refreshing calm and peaceful. There are no TVs which contribute to the specialty of this place. Definitely recommend if your looking to stay somewhere outside the typical hotel experience, bc this boutique hotel is one of a kind!

Points positifs: I loved the helpful staff and community vibe. The best part though was how magical everything looked and felt - it seemed like a tropical secret garden!

Points positifs: By far the most relaxing hotel I’ve ever stayed in. Won’t stay anywhere else on my next trip.

Points négatifs: Not a thing.

Points positifs: Très bel hôtel, des hôtes merveilleux, situé dans une ville du vieux monde.

Points positifs: J'ai tout aimé. Le personnel était incroyablement serviable. L'hôtel en lui-même est merveilleux, et exactement ce que je voulais, c'était un hôtel de caractère et de charme. Faites-vous une faveur : séjournez ici.

Points positifs: C'est un bâtiment historique avec une collection d'oeuvres d'art.

Points négatifs: leur prétention d'avoir une piscine est ridicule.

Points positifs: Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.

Points négatifs: Having to leave so soon. Should have booked a much longer stay!

Points positifs: The Hotel Staff is bilingual, loves travelers, will always say hello, will help you find your way around, will feed you until you are stuffed, will make you feel like you are in a family home. This location is across the street from one of the oldest Catholic Cathedrals in North America. Centrally located in Old San Juan for UBER rides, two ancient forts and fabulous restaurants within a block or two. Police are everywhere protecting your safety.

Points négatifs: Main elevator kept breaking down with immediate repair by local Contracted company. Any baggage moves handled by Hotel. They helped us totally through this minor problem.

Points positifs: The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.

Points négatifs: There is a lot of traffic directly outside. Not good for early check in.

Points positifs: The staff was awesome!! Very comfy beds and a very good location!

Points négatifs: The hotel is very old which is cool, but it need some upgrade.

Points positifs: Pool is nice and access to Stellaris is great.

Points négatifs: Cleanliness is ok but bathrooms have a lot of mildew and the cleaning products they are using smell like hospital disinfectant. Not pleasant.

Points positifs: The space was trendy and appealing, the staff was very friendly and Josie gave great recommendations of things to do. We went to the sister property to use their beach facilities which were very nice, accommodating, and not too far of a walk, but they have an amazing pool/pool area if you don't want to take the walk.

Points négatifs: The room was EXTREMELY cold. The temp stayed around 64-66 the entire time which for both of us was unbearable. The first 2 days we tried adjusting the air ourselves, eventually we had to have maintenance come up who tried to get the air down then off to no avail. We eventually had to have it shut off from the main system but thank goodness we had a balcony and suite room so we could close off the bedroom and open the balcony door to warm things up.

Points positifs: Location.

Points négatifs: Not clean. Male receptionist not very helpful.

Points positifs: Cozy & comfortable, beautiful decor and great location to explore the city. Very friendly and helpful staff.

Points négatifs: The walls/doors were a little thin, so we could hear everything going on outside

Points positifs: Les 3 piscines étaient superbes. Il vaut vraiment le supplément pour une suite avec vue sur la mer. La vue est exceptionnelle ! Tous les restaurants ont une bonne cuisine, même la piscine. J'ai été agréablement surpris. Je reviendrais sans hésiter ici et nous y retournerons sans hésiter.

Points négatifs: Il n'y a rien à redire

Points positifs: Tous

Points positifs: L'emplacement et la plage étaient super.

Points positifs: Un service merveilleux, de style et d'ambiance. J'y retournerais dans la minute qui suit !

Points positifs: The staff were brilliant, extremely helpful and attentive. The porter staff were extremely knowledgeable and friendly. The front of house was professional and again could not do enough to help. the room was clean and tidy and the facilities excellent. Given I was also working due to plane delays, the addition of fast internet made working extremely easy. The restaurant was also excellent and the location of the hotel perfect, within easy reach of both golden sands and pools with 2 jacuzzis.

Points négatifs: After my stay in the Marriott Stellaris (sister hotel to La Concha) about 1/4 mile away I was not a fan. This hotel shows them how it should be done. I can't rate either casino as I don't gamble but aside from that I could not fault La Concha Renaissance and would happily go again. I would not return to the Stellaris though.

Points positifs: The beach and pool facilities are great

Points négatifs: My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.

Points positifs: Beautiful hotel with open lobby and modern clean feeling.

Points négatifs: Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.

Points positifs: Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel.

Points négatifs: Resort fees. I feel that the hotel is priced right and that there is no reason to tack on resort fees. Drinks a little pricey

Points positifs: Loved the suite with full kitchen. Would do this again!

Points négatifs: HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.

Points positifs: Well maintained despite not being a new resort; Modern, comfortable and clean rooms; Large staff and very friendly and accommodating; Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there. If you like resorts and don't mind the crowds you will enjoy this hotel.

Points négatifs: Party-like atmosphere on the weekend- if that's what you want you will have a great time. Personally, I didn't like the music on the beach. Also, the beach is fairly narrow and the main beach area and pool area are both crowded with chairs very close to one another. I prefer more space and don't want to be sitting an inch away from a total stranger. It can be tough to find the sun in the afternoon when the hotel casts a shadow on the beach. Scope out a good spot early.

Points positifs: Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.

Points négatifs: On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.

Points positifs: I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.

Points négatifs: Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.

Points positifs: hotel staff was very friendly and helpful. hotel was right on the water, great drinks and food. Located in a nice area to walk around at any time of the day. Close to shopping, and local restaurants. Hotel guests were a mix of families, couples, business, and groups of friends. There was an adult only pool as well as 3 others. Will definitely be going back and staying here!

Points négatifs: Le petit-déjeuner. Je ne veux qu'un plus sympa végétarien petit-déjeuner

Points positifs: Vous êtes à quelques miles de la jetée à l'hôtel Hyatt. Bon petit déjeuner offert.

Points positifs: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.

Points positifs: Super équipement, Grill/bar, un accès à la plage publique, accès Wi-Fi.

Points négatifs: Rien

Points positifs: Nous avons l'happy hour, avec boissons gratuites et snacks, les chaises de plage à emprunter gratuitement, le bar dans la piscine, le décor moderne de l'hôtel, le personnel serviable, le petit déjeuner compris, les lits étaient confortables.

Points négatifs: Rien

Points positifs: le personnel était super ils m'ont appelé comme prévu pour me réveiller.

Points négatifs: N/A

Points positifs: Tout

Points positifs: Génial. Nous le recommandons à tout le monde pour un court séjour.

Points positifs: Location pool and cleanliness were excellent. All staff very pleasant especially mishi at the pool bar

Points positifs: It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.

Points positifs: I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa

Points négatifs: I dont report it why all is excelent

Points positifs: The hotel is fine, however my treatment was not! And I think it was because I booked via a third party sight... kayak! I arrived at hotel after a long long day, and was " told" no rooms were available because they needed to be cleaned. This was a lie! I sat in the lobby waiting. I noticed SEVERAL guests checking in and proceeding to their rooms. So I got up and asked about my rooms. I said I only needed one right now so could sleep as the other room was not needed for a while. They finally gave me a room. It was about the worst room in the entire hotel, but I didn't care as I was exhausted. I paid $600 for two rooms. The next night I decided NOT to use kayak, and find my own hotel. I did, and it was a better location and LESS than half the price. The remarkable part; resort and room occupancy fees where less than half via kayak. So in short. I'm about done with kayak. I'm fed up with being treated as a second class citizen, but paying top dollar! Dissatisfied does not describe my experience using kayak.

Points positifs: I liked the fact that everything was very clean and neat, even thou the hotel is almot at the end of the street, It's still walkable to the rest of the places you would like to go..(shopping, food, entertainment, beach).

Points négatifs: On the other hand I didn't like the fact that they have extra charges after you pay everything online, they charge you for parking, $10.00 per night and also $28.00 extra per night... Those were the other charges after we had already paid everything online.. Just keep in mind that you have would have to pay "extra"

Points positifs: Les employés sont très bien. font tout leur possible pour vous satisfaire

Points négatifs: La musique dans le Hall d'accueil était très forte, j'ai mis des boules quies.

Points positifs: Un bel hôtel, un peu vieux Les membres du personnel sont super C'est un des meilleurs emplacement à San Juan Belle plage et belle piscine, tout le reste est au-dessous de la moyenne Vous avez CSV, Walgreens, et de nombreux restaurants à quelques minutes à pied

Points négatifs: Tout est cher pour ce que c'est Les chambres sont vieilles, petites Le bar était assez bruyant et pas sympa du tout Casino est nul

Points positifs: Le personnel est très courtois, ils nous a surclassés gratuitement. Toujours le sourire et vous aidera quoi qu'il arrive. Nous avons passé un merveilleux séjour, et nous y retournerions avec grand plaisir.

Points positifs: Notre famille a beaucoup aimé la proximité de la plage.

Points négatifs: Les taxis étaient très chers. Il n'y a vraiment pas assez de transport public.

Points positifs: Super musique live à la piscine et dans le hall. Magnifique plage et il y a plein de chaises longues et de parasols. Belle piscine, bien qu'un peu froide.

Points négatifs: La nourriture est médiocre et trop chère (pas très surprise).

Points positifs: Il était situé sur la plage, à proximité de restaurants, de marche à peu près tout

Points négatifs: Les boissons étaient très chères !!! 22$ Pour une bière et un verre de sangria. Le pire sangria pendant tout mon voyage ! Je suis allé en bas de la rue et d'en commander une sangria 3,99, était le meilleur !

Points positifs: Service clientèle

Points positifs: Le personnel était très arrangeant.

Points positifs: Great pool for toddlers! Awesome restaurants and service. For lunch La Isla restaurant kebobs are highly recommended. Our room had a ocean view that ir worth the extra money.

Points négatifs: Beach is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another. I suggest keep them at the shore.

Points positifs: Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing.

Points négatifs: Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.

Points positifs: I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments.

Points négatifs: The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.

Points positifs: Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again!

Points négatifs: Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!

Points positifs: I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.

Points positifs: Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return.

Points négatifs: A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.

Points positifs: We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences

Points négatifs: Nothing to dislike

Points positifs: Il est bien situé, tout était propre, le personnel est super.

Points négatifs: Parking non compris.

Points positifs: Les chambres étaient propres et modernes. Le personnel était super sympa et serviable.

Points négatifs: Il est un peu loin à pied des endroits populaires. 10 minutes de marche au moins.

Points positifs: Le personnel de l'hôtel était sympathique et toujours prêt à vous aider. Toutes les zones de l'hôtel sont très bien entretenues. Je me suis senti le bienvenu et très apprécié pendant mon séjour.

Points négatifs: Il y avait des taches sur le bas du lit. Le service de nettoyage n'a pas nettoyé les verres que nous avons utilisé dans la chambre. Les couloirs étaient un peu trop froids à mon goût. C'est assez cher. Je crois que c'est la norme à San Juan.

Points positifs: C'était une super expérience. Le personnel était chaleureux et serviable, et la chambre était irréprochable.

Points positifs: Service clientèle

Points négatifs: Le ménage. Ils ont pris trop de temps à nettoyer le sol.

Points positifs: Bien situé, avec des tas de restaurants et de magasins à proximité.

Points positifs: Excellent service et personnel Biscuits de bienvenue

Points négatifs: Frais de villégiature, mais c'est pareil partout dans le coin. Possibilités de stationnement

Points positifs: free cookies and ping pong table. staff was very friendly

Points négatifs: Lobby smelled like sewage. there was a stain on one of the towels. The bed comforter looked dirty, but I think it was actually the stuffing just clumped together from washing many times.

Points positifs: La localizacion

Points négatifs: Precios altos, el area de la picina pequeña y tenia muchas ojas. Me cobraron dos veces la trasancion y no me ofrecieron algún descuento o estadia. Aun espero por mi credito de vuelta.

Points positifs: Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants.

Points négatifs: Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!

Points positifs: Poool open24 hour a thumbs up!

Points négatifs: Lost my eyeglasses , i called first they say they found one and later no trace of them.. .strange.

Points positifs: Très propre

Points négatifs: Il n'y a rien

Points positifs: Good free breakfast

Points négatifs: No hot tub and a cold swimming pool

Points positifs: C'est un fantastique hôtel de charme Mieux que ce à quoi je m'attendais !!!

Points positifs: The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?

Points négatifs: The fact that I had to leave!

Points positifs: Olive Hotel was first class service. Wonderful staff. Very friendly and my wife and I always looked forward going back to relax and the roof top bar and pool was just perfect!

Points positifs: Le personnel, la vue

Points négatifs: Porte coulissante donnant sur le balcon était difficile à ouvrir et à la fermer.

Points positifs: Que peut-on trouver à redire ?

Points négatifs: Il n'y a rien de plus!

Points positifs: Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!

Points positifs: The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful

Points négatifs: Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.

Points positifs: Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time.

Points négatifs: It's not inexpensive, but still a good value.

Points négatifs: Excellent hotel but very expensive.

Points positifs: location to beach and pool

Points négatifs: Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.

Points positifs: The staff was friendly

Points négatifs: This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.

Points négatifs: Outstanding service all around. Only hiccup was the TV in the room that kept losing its signal also trouble with the remote. Otherwise no issues.

Points positifs: Nothing

Points négatifs: I paid a butt-ton of money to stay at this hotel. The girl at the front desk didn't even say hello to me when I was checking in. That says it all right there. Then she hit me with a massive resort fee, which definitely was not worth it. Then I said to her: "If you're going to hit me with an 18 percent resort fee, you might want to ease the blow with a simple greeting." Probably won't be headed back to Puerto Rico anytime soon. I'll just stay in NY where people treat you like shit, but at least you're still in NY.

Points positifs: Liked the pool and beach.

Points négatifs: Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).

Points positifs: Location is awesome. This hotel has no parking but it is very easy to find in the adjacent streets of this closed access neighborhood.

Points négatifs: The hotel needs a lot of work! Paint on the walls, etc. Restaurant is shut down, perhaps after hurricane Maria. They seem to be very short staffed.