Hôtels - San Juan

Tout était vraiment incroyable. Le personnel était génial, les vues étaient spectaculaires, les options de sports aquatiques étaient bien vues, c'est à proximité du vieux San Juan et du centre de Condado. Super rapport qualité/prix.

J'ai adoré les piscines, le bar-piscine, la nourriture était bien ! Le personnel était super sympa et l'endroit était très propre !

La plage est artificielle, très petite, et la mer est plus comme une crique.

L'hôtel en lui-même était très agréable et on s'est bien amusé, c'est un hôtel très agréable dans l'ensemble, nous avons adoré le bain à remous.

Les chambres sont très vieilles et un peu sales. La moisissure dans la salle de bains.

L'emplacement était excellent : juste entre le vieux San Juan et Condessa. La piscine était petite mais c'était fait pour traîner et prendre un bain de soleil. Magnifiques ruines juste à côté de l'hôtel qui rendent l'endroit très pittoresque. Ma vue sur la mer était magnifique.

La nourriture de la piscine était un peu grasse.

La piscine à débordement était super ! Les chambres étaient belles et les lits étaient très confortables.

Les chambres n'ont pas d'aération et la nourriture et les boissons sont chères.

Bon emplacement et l'hôtel a l'air super

La literie. Les draps étaient vraiment sales et si vous tirez la couette jusqu'à la lumière vous pouvez voir tout la poussière et les peaux mortes qui se sont accumulées dans la couette et c'est dégoutant.

From staff to wake up call eveything was on point

N/A

It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.

J'ai tout aimé. Le personnel était incroyablement serviable. L'hôtel en lui-même est merveilleux, et exactement ce que je voulais, c'était un hôtel de caractère et de charme. Faites-vous une faveur : séjournez ici.

I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments.

The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.

Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing.

Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.

Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.

On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.

I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.

Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.

Le personnel était super sympa et serviable.

Il n'y a pas de parking sur place et pas de petit déjeuner.

Cher et bruyant. Bel emplacement

C'est très bien situé, juste dans le vieux San Juan. Le casino était amusant le soir. La piscine sur le toit était sympa pendant la journée.

Pas de vue depuis notre chambre, mais ce n'était pas un gros problème.

Les chambres étaient propres et modernes. Le personnel était super sympa et serviable.

Il est un peu loin à pied des endroits populaires. 10 minutes de marche au moins.

Le personnel, la vue

Porte coulissante donnant sur le balcon était difficile à ouvrir et à la fermer.

Located in the middle of Old San Juan. Easy walk to most everything. Hotel was built in 1860, so it's not super modern. Most everything works, just a little slow sometimes. Staff is friendly and very helpful. Would stay again.

Wasn't disappointed in much, just understand going in that it's 155 years old.

Service and location.

This hotel was clean and had a lot to offer for the price! Although not located on the beach it was only a 4 min walk and worth the scenic route!

The breakfast and the free happy hour made the trip!

I guess the Outback at this location was a plus.

Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property. Hotel room had cracked tile, mold and black spots in the tub in the bathroom. Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!

L'hôtel MIRAMAR a le privilège d'être un établissement pas cher, situé dans un quartier moderne où on a tout sous la main ( restaurants divers, pharmacie,supermarché, boutiques...) Proximité de centres commerciaux ( PLAZA LAS AMERICAS, CAROLINA... ) Station de bus pour RIO PIEDRAS ( vieux San Juan: shopping). J'y descend chaque année et j"y retournerai encore SDV...

je me suis rendue dans cet hôtel car il était le moins cher .Sur e booking il était à 465 dollars pour 5 nuit avec les taxes 587.il y a des bus pas éloignés ce qui permet de se déplacer mais l'attente peut s'avérer assez longue.les chambres sont propres ,le petit déjeuner n'est pas si continental que ça mais il est quand même passable.le personnel est dans l'ensemble agréable .L'eau chaude de fonctionnait pas .

I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.

The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.

This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.

It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.

l'accueil du personnel et la proximité des centres d'activités

les fenetres ne s'ouvrent .pas hotel entièrement climatisé. meme si on est fumeur ne pas prendre de chambre après un gros fumeur de cigare il vaut mieux s'abstenir ou fumer dehors

Près de l'aéroport. Très propre. Malheureusement nous ne retions qu'un nuit et partions très tôt le matin alors on n»a pas eu accès au petit déjeuner.

Non, tout a été parfait

Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.

staff & location

c'est un très bel hotel de caractère avec du charme, bien situé avec un personnel accueillant

Nous aurions apprécié que quelqu'un porte nos bagages au troisième étage sans ascenseur et qu'il soit possible de prendre les petits déjeuners à l'exterieur et non dans une pièece relevant plutôt d'un bar ou d'une boite de nuit.Il faudrait une personne à l'accueil dans l'hotel et non au Wind chimes inn à 150 mètres.Enfin nous avions demandé du thé dès notre arrivée et nous n'en avons jamais eu pendant les trois jours de notre séjour au petit déjeuner( qui aurait pu comporter un menu et non une carte) ou au moment du gouter.

Bon prix

Il n'y a rien

accueil contact chaleureux, détente, propre et convivial beaucoup de plaisir à y avoir séjourner y retournera avec plaisir

Bien situé

Il n'y a pas de parking Il n'y a pas de piscine Service internet à peu fiable Vieux bâtiment

Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.

The extremely helpful staff at the front desk

the breakfast was bad

Staff were very friendly and helpful. Facility was clean. Access to the ocean easy. Landscaping is mature and nice.

This resort is confused. It has high end and empty jewellery stores but a down market casino and resultant clientele. The hotel has only one pool which doesn't function as a central location. The hotel itself has no atmosphere. Feels very loud and downmarket inside. The prices for food etc are extortionate. The hotel is located literally alongside the airport runway, so planes take off all day and evening beside you. Deafening noise on the beach. The beach is sketchy, not cleaned each morning. Bed service is managed by guys in a truck which spews exhaust over you and adds more noise. The beach isn't big enough to need that. Clientele smoke and in in case smoke weed on the beach so it blows all over you. Other clientele - the casino types - drink heavily in the beach and get loud etc. then there are the cell phone junkies talking loudly about their dreary lives at the top of their voices. Time to zone the beach.

Friendly staff.

Nickle & Dimed. Pre-arranged amenaties, spa services and payment. All was lost somewhere between the concierge and front desk; so had to change plans and credit card.

L'emplacement et la vue

Extrêmeme manque de propreté. La nourriture était lamentable.

Le hall d'accueil : impressionnant, pour les sens (vue, odorat et ouïe). Le personnel : attentif et aimable à l'accueil et au restaurant.

Je n'y ai passé qu'une nuit et malheureusement, une fête se déroulait ce soir là sur les toits. Je n'ai donc pas pu me reposer.

Le personnel est excellent et le petit déjeuner

Rien

Agréable

Good location and facilities, not a big Hotel, everything was easily accessible.

Remodeling job in progress above the first room they gave us, the noise was disturbing, room was outdated. The second room they gave us, after our complaint was on a higher floor and recently updated. Why not gave a clean, updated and silent room on first instance?

Staff was very nice and place was beautiful restaurants were very good

We had a lot of problems with ac first night

You are a few miles from the pier at Hyatt House. Good complimentary breakfast.

The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?

The fact that I had to leave!

Its an amazing boutique hotel Better than expected!!

front de mer, bon marché sans prétention mais très agréable séjour

Trop de manifestations publiques d'affection sur la plage et au bar

Rien

Il n'y a pas d'internet dans la chambre Pas de thermostat Nourriture interdite Pas de restaurant Les places de parking étaient insuffisantes, le prix n'était pas inclus trop cher Délabré mauvaise présentation, literie tachée

I can say that I liked the area in which the hotel is located...

Unfortunately the staff has no sense of hospitality ... There was a young gentleman working with glasses can't pronounce his name starts with an H, from the moment we got there before check-in and knew that that our only option was to store our luggage when we asked to do, in a not so hospitable tone he said "that's all you can do" every time we had a question he seem to be on the phone away from the desk ... Our keys didn't work for room so we had to keep getting exported to our room every time we left the room ... This was quite inconvenience ...when we asked where the nearest parking garage w when we asked where the nearest parking garage was, it be grudgingly stepped outside to point out it while he was on the phone ...The young lady who was working who wore a blue shirt and had long dark hair tried hard to make up for the incomviniences but really couldn't offer anything.. For such a beautiful area this hotel really needs to step up their game ... having worked in the hospitality industry for years I was very disappointed I had a much better experience at an Airbnb nearby .. I will not stay at this hotel ever again and I will never recommend it I rather spend a few extra dollars and get the hospitality that my business deserves ...

Accueil sympathique des proprietaires.Décoration "kitch" originale.

Le cachet de l'hôtel et son emplacement idéal pour une visite complète, à pied, du vieux San Juan.

La prise en charge à l'arrivée à l'hôtel et une négociation inattendue pour obtenir une chambre disposant d'un grand lit - pourtant précisé dans notre bon de résa. Ce qui nous a valu un surcoût non prévu de 10$/nuit.