Sheraton Old San Juan Hotel

Due to an airline issue we never made it to this h

Points négatifs : Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.

Great stay if you are going on a cruise

Points positifs : Great place to stay at since it if very close to the cruise port.

Points négatifs : Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.

Not what I expected

Points positifs : The location was great for walking they old San Juan and to get on cruise ship.

Points négatifs : A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.

Poor service and poor attention. I would not recom

Points positifs : Nice view to the bay, pretty roof swimming pool and good gym

Points négatifs : No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.

Points négatifs : Expensive and noisy. Nice location