Points positifs : Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rude
Points négatifs : Car was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’d
Points positifs : Nothing
Points négatifs : Will never go there again
Points positifs : Nothing. Don’t come here.
Points négatifs : The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.
Points négatifs : Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.
Points positifs : Not really
Points négatifs : The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off.
Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customers
Points négatifs : Abrupt counter help. Slow and somewhat chaotic process for pick up.
Points positifs : Easy to return if you drop off early in the morning (around/before 8 am).
Points négatifs : Waited for almost 2 hours to get my car — 90 minutes in line just to get to the desk. The operation is totally disorganized. I feel bad for the employees because it seems like they’re doing their best to please a lot of unhappy customers.
Points positifs : Despite bad reviews (do only people with bad experiences review) it was surprisingly a perfect drop off and pickup.
Points négatifs : They only had 1 van dropping off at the airport and cruise ships. Was not convenient getting back to the airport
Points positifs : Nothing
Points négatifs : The price was 3 times more than posted in kayak
Points positifs : I liked the car and it's quality of condition.
Points négatifs : Fees and surcharges were not communicated prior to rental. Also, I purchased an insurance policy for the car rental with Allianz prior to arriving. When I arrived at EZ car rental. They made me cancel the policy and take out theirs which was more expensive. Also, it was very unclear of where EZ car rental was. There is no signage for them directly. They are a subsidiary of Allied Car Rental and I actually received my rental through their staff and inventory.
Chez E-Z Rent-A-Car, une voiture de location à San Juan coûte en moyenne 36 € par jour.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez E-Z Rent-A-Car à San Juan.
E-Z Rent-A-Car possède 1 succursale à San Juan. Consultez notre carte des succursales E-Z Rent-A-Car pour trouver celle qui vous convient le mieux.
Non (selon nos données)