Best Western Plus Miami-Doral/Dolphin Mall

Not an "Airport" Hotel

Points positifs : The room was large and clean.

Points négatifs : This hotel is 20-25 minutes away from the airport. Their shuttle only runs until 9:30pm. If you're flight comes in after that, you need to find your own way to the hotel. We took a taxi, thinking the hotel was close to the airport, and ended up with a $40 ride (we should have used Uber).

Cheap but not clean

Points positifs : It's was cheap, nice bed, and kinda close to the airport

Points négatifs : Smelled like mildew, bathroom was gross, sheets has stains

I would of been happy to give a 4 star however...

Points négatifs : Found roaches in the room, at night, the front desk did not care to assist, move me and my children. Its been 3 days since I've been trying to return the managers phone call, she is never available. Let alone, very frustrating with 90% of staff who does not speak English very well.

Hotel nice, hotel schedule poor

Points positifs : Rooms were nice

Points négatifs : A long way from the airport even though it is called an airport hotel. I waited over an hour for the schuddle at the airport and then it only runs every two hours to the airport from the hotel. I was told the shuddle runs to the airport once an hour which can be a very long time if you call after the shuddle has left the airport for the hotel. I had to leave the hotel an hour early becuase the shuddle only leaves every two hours starting a 4am. Even thoufg the hotel was nice I would not stay there again.

the clean staff

Points positifs : I like how my room was clean by the time I got back

Points négatifs : The cleaning staff did not speak any English at all and we're Rude when I told them to wait on cleaning my room apparently they wanted to clean on their own time so they kept knocking my door trying to get me out the room so they can clean even though countless times I told them to hold on , and then because of her lack of English she spoke spanglish and yelled at me , awful when ur there but as long as you leave before they cone around to clean apparently you'll. Be fine

Fine but Shouldn't Call itself an Airport Hotel

Points positifs : Manager refunded our cab fare when we got in after shuttle stopped running

Points négatifs : Shuttle service is problematic. It starts at 6am and leaves every 2 hours and then stops at 10pm. In my view, if you call yourself an airport hotel, people that reserve with you will want to be close to and have easy access to the airport. if you're neither of those things, change your name or improve your shuttle service.