Holiday Inn Express & Suites Montreal Airport

Points positifs : We arrived well before check in time and Shannon was ever so kind to allow us to leave our bags in a locked room. while we gathered our thoughts and ideas of visiting downtown Montreal, we watched Shannon deal with a myriad of customers. Shannon was alone and handled approximately 60 customers in approximately 2 hours, most of whom were either rude or just malcontents. Shannon's attitude and behavior was nothing short of miraculous. She maintained an even strain of professionalism that even the best antagonizing customer could not dull.

Points négatifs : I was disappointed to see the $40.62 charge to my credit card then, it not refunded back yet.