Swissôtel Al Ghurair

The reception and welcome treatment. The excellent service provided in the lounge. The device in the breakfast lounge was excellent. The waitress in the breakfast lounge ( Rinzel) was excellent ang gave excellent service.

Excellent service and reception

Staff are generally very friendly and welcoming. Breakfast was fantastic with high quality food and first class service. Rooms are spacious and spotlessly clean. Swimming pool was clean and well maintained. Location is good with easy access to Union metro station. Great value for money. I would stay here again when I return to Dubai.

I checked in on my birthday. Only hotel I have stayed in where this was not acknowledged. I am no princess but a 'Happy birthday' would show that the staff are attentive of their guests. It was a struggle to get staff to replenish toiletries and coffee machine pods. The former were never replaced and the latter were forgotten twice.

During check in, the front desk staff must know about the special requests and the approval from hotel on the same. When I kept telling the lady named davena, that I have got mail from your hotel accepting my special request, she was not agreeing the same and kept us waiting for 2 hrs in lounge. The other lady was very good and gave us the room on spot by 8am.