Points négatifs : Never rent from them
Points positifs : I liked nothing about the experience
Points négatifs : First, I couldn’t understand the lady on the phone. I had struggles to find the driver who came to pick me from the airport. Once there, I asked for the price of the hold on my credit card and they said 500$. Which I found ridiculously expensive. Even if I didn’t take the car, they took the money from my credit card, and told me to call the company to be reimbursed. So no, it was the worst experience ever
Points négatifs : They never said that the drop off should be at a different location for after hours
Points positifs : Staff was rude and they just has one person doing everything attending phone while putting me on hold at my face very rude they don't know how to do business
Points négatifs : On everything one thing im not going back to this company and kayak
Points positifs : To deal with Economy Rent A Car is a headache. I forgot I had had a bad experience back in 2016. But not to have a toll free number to contact Kayak as frustrating as dealing with Economy.
Points négatifs : Please partner with companies that will increase people trust in your brand, not with companies that will make you look as bad as they are like ECONOMY
Points positifs : The person works there was very rude and unprofessional
Points négatifs : Attitude must be much better than that and he should be honest with what he charge people.
Points positifs : The car was clean.
Points négatifs : There was no mention of limited mileage. Third party liability should not be shared if not needed/necessary.
Points négatifs : At the time of payment I was not informed about the insurance I was required to take at the time of pickup. Please make sure you put insurance amount as part of the car rental or atleast have it included separately. This amount is substantial and is supposed to be a decisive factor when choosing and option. Thanks
Hidden fees galore
Points positifs : meh
Points négatifs : Was charged more in hidden fees than the cost of the rental itself lol
Points négatifs : The 1st contact was over the phone. We had gotten in at 1 AM and I called to see if we could push out the pickup time -NO, if we didn't pick up the car within 2 hrs of scheduled time, the car wouldn't be available!
When we picked it up, I asked what time they close and open - We had a 9 AM departure on a Tuesday. They close at 6PM and open at 8AM - what kind of airport service is that???? If we dropped off the car after they were closed, he would charge us $30!!!! We had a family member follow us to drop off the car the afternoon before our departure. They wanted to go inside with us because they had used the same company previously and found them to be dishonest. They wanted to be sure the guy didn't pull something funny with us at check out.
We will NEVER use this company again and will warn others to avoid them as well. The most unfriendly person I've ever dealt with!
Based on other comments, why do you continue to do business with this company???
BIG LAIRS STAY AWAY!!!
Points positifs : N/A TO THIS PLACE
Points négatifs : Rent a car there for 3 days , received the car dirty and dusted , actually didnt have time for argue. When return the car the guy exactly point to the dirty spot cleaned it and said damaged , it was obvious fraud . Plus i have insurance bought at kayak the guy charged me insurance anyway , BIG LAIRS STAY AWAY!!!
Points négatifs : Rental Contract did not specify total rental amount! They were hideous in asking if I want basic or full coverage basically implying these are the only options available. I fell for it and price weas twice as high as quoted on Kayak.
I guess you get what you (think you) pay ofr. Next time I'd rather go with a larger company.
Intermédiaire (Toyota Corolla ou similaire) est la catégorie de voiture la plus réservée chez Economy Rent a Car à Dorval.
Economy Rent a Car possède 1 succursale à Dorval. Consultez notre carte des succursales Economy Rent a Car pour trouver celle qui vous convient le mieux.
Non (selon nos données)
Non (selon nos données)